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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Massage services
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Packed lunches
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Spa/wellness center
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Babysitting/child services
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Non-smoking throughout
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Sun terrace
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Daily housekeeping
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Accessible parking
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Parking garage
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Snack bar
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Toilet with grab rails
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Evening entertainment
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Lower bathroom sink
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Higher level toilet
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Emergency cord in bathroom
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Nightclub/DJ
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Entertainment staff
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Outdoor furniture
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Wine/champagne
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Coffee Shop on site
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Fruits
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Pet bowls
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Pet basket
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Visual aids: Braille
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Auditory guidance
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
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Happy hour
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Discover a blend of comfort and style at Hotel Hugo, where each room features Italian glass-tiled bathrooms, complimentary WiFi, and stunning views of the Hudson River.
Rooftop Bar and Dining
Indulge in a cocktail at the chic rooftop bar or treat your taste buds to farm-to-table American cuisine at Café Hugo, all while enjoying panoramic views of the city skyline.
Convenient Location
Located in the trendy Hudson Square neighborhood, Hotel Hugo offers easy access to popular attractions like Times Square, Central Park, and Broadway, making it the perfect choice for your Manhattan getaway.
Experience the allure of Hotel Hugo and book your stay now for an unforgettable New York City experience.
Facility Fee which is charged per room per night includes:
- WiFi throughout the hotel and guestrooms on unlimited devices
- Water bottle per guest per day
- Coffee and tea with Keurig
- 24-hour access to gym
- 24-hour access to business center
- Access to rooftop bar Bar Hugo
- 24-hour luggage storage
When traveling with pets, please note that an extra charge of 50USD per pet, per stay applies. Please note that a maximum of 1 pet is allowed per room .Please note that the property can only allow pets with a maximum weight of 75lbs and only dogs are allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Property Policies
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children are not allowed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are allowed. Charges may be applicable.
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Parking
Public parking is possible at a location nearby (reservation is not needed) and costs USD 55 per day.
Location
Guest Reviews
The staff that could see how my stay was not turning out well were very sympathetic and tried to make up for the weirdness.
two young women at the front desk were rude
early check in service
Location. Easy to find.
Initially we got a room on a high floor, but the door/lock was loose and vibrating violently everytime staff opening/closing the door of next door. After reflecting this to front desk, we were switched to a room on 2nd floor next to linen room with window view of bunch HVAC. At this time, we were just relieved at least the door was not vibrating that impact sleep, yet soundproof was bare minimum. There was also layer of dust on desk surface. Breakfast onsite was awful: American breakfast was oily, the croissant from continental was soggy. 4 star hotel should do better.
The staff are nice. The room is designed very well. The rooftop view is amazing.
Has a cute little coffee shop next to the lobby.
Located near great food spots and bars.
I booked a Deluxe King Room, which should have been one of the best rooms the hotel offered. Unfortunately, my experience was disappointing.
When we first entered the room, there was a strong fishy odor. Even the bed sheets smelled the same way. Housekeeping came and replaced the sheets, which helped somewhat, but the smell never fully went away. My guess is that the A/C filter may be old or moldy, causing the odor throughout the stay.
The rooftop bar was another letdown. The drinks were not good, and they served the worst Moscow Mule I’ve ever had.
Check-in and check-out at the lobby were both extremely slow, and the coffee shop next door was underwhelming as well.
Overall, the hotel simply wasn’t worth the price I paid. Based on my experience, it felt more like a 3-star hotel than the premium experience I was expecting.
La ubicacion
Las habitaciones no tienen closet, estantes o cajones para guardar la ropa
Great location and the room was such good value for it. Three of us stayed in one room and it wasn’t too bad at all, it was also so calm and quiet being tucked just off the busier streets! Staff were so helpful and the coffee shop downstairs was great. Had a wonderful stay and would definitely return/recommend to friends.
We couldn’t use the rooftop bar as it was under construction but otherwise is was great!
Location
King bed
Good breakfast and brunch
Rooms were quiet
Small rooms
We were returning guests as we had stayed at Hotel Hugo in the past. We looked forward to the rooftop bar(s) as well as the location.
We were told that check in was at 3 p.m. and we arrived at 3:30 p.m. We waited for 20 minutes for a room and when our room was ready and we checked in it was handicapped accessible. This room was sparse due to its accessibility and the bathroom institutional and there was no place to sit other than the bed or a rolling desk chair. Very minimalist. When we complained we were told that it was what was available at check in and that it had a view. We complained further that we should have been advised and, if possible, given an option. We did not get any assistance and just stayed in the room. At the very least they should have offered us a chance to switch rooms or offered us a free breakfast. Nothing was offered to us. There were many people checking in at the same time as us so we know that there were rooms other than the one they placed us in. Further, the parking lot they sent us to was to give us a discount but when we parked they didn't offer that. Thankfully we inquired at the front desk and they validated our parking ticket so that we got the discount. If we hadn't inquired we would not have gotten the Hugo discount so Hotel Hugo needs to be sure to tell their guests that this is how it works and also make sure that the parking lot is aware of their agreement. There are many overnight lots that are closer but this is a good discount. There are so many hotels in NYC and especially in that area. I doubt we will stay again at Hugo since they didn't make any effort to remedy our situation.
Läget och storleken på hotellet.
Vi bad om en ny kaffemaskin till rummet då den som fanns inte fungerade. Vi fick en ny omgående, men den ställdes bara på bänken utan att någon installerade den eller fyllde på med kapslar. Mycket sen städning på dagen. Mycket lyhört från de andra rummen, stördes av högljudda röster mitt i natten.
Buena ubicación
El diseño y decoración de las habitaciones muy basico
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