Hotel Hugo

Hotels
8.2 (1346 reviews)
525 Greenwich Street , New York , us

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Pets allowed

Facilities

Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great Location
Spacious Rooms
Helpful Staff
Cons:
Issues with Cleanliness
Service Disappointments
Value Concerns

Categories

Cleanliness
7.84
Mixed reviews; average cleanliness reported, with some issues mentioned.
Service
8.31
Some positive experiences, but significant criticism of staff attitude in certain situations.
Location
9.35
Great location near subway and restaurants.
Room Quality
8.3
Rooms are clean and spacious, but some rooms are noted as small.
Amenities
7.83
Amenities and offerings received mixed feedback, with specific suggestions for improvement.
Value for Money
7.29
Some guests felt the cost did not match the experience provided.
Food and Beverage
7.84
Food quality praised, but limited options and service issues reported.
Overall Experience
8.81
Overall, a pleasant experience but with areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:21

Property Description

Luxurious Accommodations
Discover a blend of comfort and style at Hotel Hugo, where each room features Italian glass-tiled bathrooms, complimentary WiFi, and stunning views of the Hudson River.

Rooftop Bar and Dining
Indulge in a cocktail at the chic rooftop bar or treat your taste buds to farm-to-table American cuisine at Café Hugo, all while enjoying panoramic views of the city skyline.

Convenient Location
Located in the trendy Hudson Square neighborhood, Hotel Hugo offers easy access to popular attractions like Times Square, Central Park, and Broadway, making it the perfect choice for your Manhattan getaway.

Experience the allure of Hotel Hugo and book your stay now for an unforgettable New York City experience.

Important information:

Facility Fee which is charged per room per night includes:

- WiFi throughout the hotel and guestrooms on unlimited devices
- Water bottle per guest per day
- Coffee and tea with Keurig
- 24-hour access to gym
- 24-hour access to business center
- Access to rooftop bar Bar Hugo
- 24-hour luggage storage

When traveling with pets, please note that an extra charge of 50USD per pet, per stay applies. Please note that a maximum of 1 pet is allowed per room .Please note that the property can only allow pets with a maximum weight of 75lbs and only dogs are allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 55 per day.

Location

Guest Reviews

8.2
Based on 1346 reviews
Cleanliness: 7.84
Service: 8.31
Location: 9.35
Room Quality: 8.3
Amenities: 7.83
Value for Money: 7.29
Food and Beverage: 7.84
Overall Experience: 8.81
A
Ali • couple • gb
8
2026-02-12 • via Nuitee
M
Miguel Carlos • solo_traveller • gb
7
Pros:

The hotel was quite clean, certainly a highlight. The location worked very well for me.

Cons:

It was quite inconvenient that the hotel did not take contactless payments.

The chair, lamp, and desk in the room were quite uncomfortable, not suitable for business travelers.

The shower head was a bit uncomfortable.

2026-02-09 • via Nuitee
C
cansu • couple • gb
9
Lovely stay in Hugo Hotel - would recommend
Pros:

bed was a great size, location is nice a quiet, room was a good size, the view was very nice, staff were friendly and helpful - second time we have stayed at Hugo Hotel, both have been nice experiences. Would stay again

Cons:

The coffee machine was a little difficult and couldn't use it in the end. Would have been nice if we could have used it.

2026-01-31 • via Nuitee
V
V5028HMrhondag • Solo travel
10
When Customer service solves the problem!
Pros:

I rated my experience a five star for the specific reason that although things did not go very well the first night, they were made right by the excellent customer service and accommodations of the Hugo Hotel. I had been assured that I would have access to distilled water for my breathing machine and it was not there the first night, but the staff went out and searched several drugstores the next day until they found it. I appreciated their diligence. One thing that I have not been able to correct because I can’t seem to find my original email was that my quoted cost was $166.25 per night but when I arrived at the hotel it was $188 per night. The difference of $22 per night for four nights is under $100 and although I do think they should have arranged it, I understand they were not able to do so. It was not enough to make me take off a star! I have stayed here before and I will stay here again! There is a fabulous restaurant just down the street called the Houseman, which I highly recommend.

2026-01-29 • via Tripadvisor
H
hugo • extended_group • fr
9
2026-01-29 • via Nuitee
L
Luke • solo_traveller • us
10
2026-01-27 • via Nuitee
M
Maddalena • solo_traveller • ie
8
2026-01-25 • via Nuitee
W
Wan Ye • solo_traveller • us
8
2026-01-23 • via Nuitee
M
Marcelo • extended_group • us
10
2026-01-23 • via Nuitee
D
Donna • couple • us
7
A good stay, but didn't feel it was a good value for the cost.
Pros:

The reception is extremely helpful and accommodating. We were permitted to checkin at noon, which was very appreciated. The cafe is nice and the food/drinks were very good. We ate breakfast and lunch there. It is set up more like a n upscale Starbucks; order food drinks at the counter and they will bring it to your table. The hotel is a little off the beaten track and a block from the Westside Highway, but you're within two/three blocks of good restaurants and shopping.

Cons:

The rooms are very small, even for NYC standards. The rooftop bar is much more akin to a club than a lounge atmosphere, with the music being loud like a club and the lighting dark.

2026-01-22 • via Nuitee
R
Rachel • solo_traveller • us
10
2026-01-19 • via Nuitee
E
Ethan • solo_traveller • ca
4
It was an okay stay and I wouldn’t stay here again
Pros:

The rooms had a nice vibe to it

Cons:

The water pressure was low, the water was not hot enough. The staff seemed inexperienced and the location wasn’t the best.

2026-01-19 • via Nuitee
P
Pierre • couple • fr
7
2026-01-18 • via Nuitee
W
William • couple • us
8
It is a really nice place to stay
Pros:

The help and service from front desk, also the cleanliness of the room.

Cons:

Unfortunately this time, the alarm of the clock was setup too early and unfortunately there’s no button to turn it off. So, it interrupted my sleep.

2026-01-16 • via Nuitee
J
Julia • extended_group • sg
7
Pros:

Nice bistro
Comfy bed
Good TV
Fridge

Cons:

Roof top bar closed (one of the reasons we chose the hotel)
Room was quite small and view was poor
Shower a bit annoying as had to get soaked in cold water when turning it on and before you could adjust the temperature

2026-01-15 • via Nuitee
S
Sanchia • couple • za
10
Pros:

Overall it was very clean good location and comfortable bed and room. Staff was friendly could approach guests a bit more in seating area. Our room was freshened up and tidied everyday to same standard.

Cons:

The floor of room was not very clean when arrived but the next day better. maybe hotel was fully booked. But overall as I say very good.

2026-01-15 • via Nuitee
D
David • solo_traveller • mc
8
2026-01-13 • via Nuitee
A
ashishgQ7001NH • NONE
4
One and done
Pros:

Poor / inefficient check-in and check-out experience. The surcharge for and the fact I had drink etc coupons was not explained to me at check-in. And check out was very slow, despite only 1 person ahead of me and it being a weekday morning (the front desk person was very lackadaisical). Not efficient as I was trying to get to work. I gave Hotel Hugo a try since its 3 blocks to my NYC office but doubt I will stay again.

2026-01-10 • via Tripadvisor
V
Vincent • family_with_children • au
9
Great Location close to Subway and many restaurants
Pros:

Great Location close to many restaurants.

2026-01-08 • via Nuitee
F
Francesca • extended_group • gb
9
2026-01-07 • via Nuitee