Hotel Hugo

Hotels
8.2 (1372 reviews)
525 Greenwich Street , New York , us

Pets allowed

Facilities

Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great Location
Spacious Rooms
Helpful Staff
Cons:
Issues with Cleanliness
Service Disappointments
Value Concerns

Categories

Cleanliness
7.84
Mixed reviews; average cleanliness reported, with some issues mentioned.
Service
8.31
Some positive experiences, but significant criticism of staff attitude in certain situations.
Location
9.35
Great location near subway and restaurants.
Room Quality
8.3
Rooms are clean and spacious, but some rooms are noted as small.
Amenities
7.83
Amenities and offerings received mixed feedback, with specific suggestions for improvement.
Value for Money
7.29
Some guests felt the cost did not match the experience provided.
Food and Beverage
7.84
Food quality praised, but limited options and service issues reported.
Overall Experience
8.81
Overall, a pleasant experience but with areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:21

Property Description

Luxurious Accommodations
Discover a blend of comfort and style at Hotel Hugo, where each room features Italian glass-tiled bathrooms, complimentary WiFi, and stunning views of the Hudson River.

Rooftop Bar and Dining
Indulge in a cocktail at the chic rooftop bar or treat your taste buds to farm-to-table American cuisine at Café Hugo, all while enjoying panoramic views of the city skyline.

Convenient Location
Located in the trendy Hudson Square neighborhood, Hotel Hugo offers easy access to popular attractions like Times Square, Central Park, and Broadway, making it the perfect choice for your Manhattan getaway.

Experience the allure of Hotel Hugo and book your stay now for an unforgettable New York City experience.

Important information:

Facility Fee which is charged per room per night includes:

- WiFi throughout the hotel and guestrooms on unlimited devices
- Water bottle per guest per day
- Coffee and tea with Keurig
- 24-hour access to gym
- 24-hour access to business center
- Access to rooftop bar Bar Hugo
- 24-hour luggage storage

When traveling with pets, please note that an extra charge of 50USD per pet, per stay applies. Please note that a maximum of 1 pet is allowed per room .Please note that the property can only allow pets with a maximum weight of 75lbs and only dogs are allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 55 per day.

Location

Guest Reviews

8.2
Based on 1372 reviews
Cleanliness: 7.84
Service: 8.31
Location: 9.35
Room Quality: 8.3
Amenities: 7.83
Value for Money: 7.29
Food and Beverage: 7.84
Overall Experience: 8.81
W
Willem couple be
7
Goede locatie en netjes maar lawaaierig
Pros:

Locatie

Cons:

Luidruchtige buren meermaals. Dakterras was niet open.

2026-04-10 via Nuitee
Y
Yann-Kévin couple fr
8
Pros:

La vue sur la rivière depuis la chambre du 17e étage

Cons:

Le rooftop était en travaux

2026-04-10 via Nuitee
Y
Yuri couple nl
10
2026-04-10 via Nuitee
C
Cabusao couple ca
10
Pros:

Close to Soho, close to everything tbh

Cons:

The water in the shower is not warm

2026-04-09 via Nuitee
F
Fanny couple fr
10
Absolument parfait, nous recommandons vivement!
Pros:

Tout a été parfait : l’emplacement, le confort et notamment la literie, les équipements de la chambre, la propreté avec le ménage tout les jours et très bien fais et pour finir l’amabilité du personnel

Cons:

RAS

2026-04-09 via Nuitee
A
Andres extended_group co
10
Excelente hotel
2026-04-09 via Nuitee
J
Jessica couple br
9
2026-04-09 via Nuitee
C
christianaD4526OZ NONE
8
Great Stay, Just Watch Out for Hidden Fees
Pros:

Really enjoyed my stay overall. The room was great, big comfortable bed, and the location could not have been better. Free coffee in the morning was a nice touch and honestly, a big plus for me.
The only real issue was getting hit with a destination/hotel association fee at check-in that was never mentioned when I booked. About $70 a day, so it adds up fast. When you have already paid in full upfront, that kind of surprise just feels shady. Transparency matters to travelers and consumers, and this fell short of that. Just something to be aware of going in. I would still recommend, but I hope they are more transparent with future guests

2026-04-08 via Tripadvisor
M
Memissa NONE Rouen, Seine-Maritime, Haute-Normandie, Normandy
8
Good stay in Hugo Hotel !
Pros:

We had a pleasant stay overall. The hotel is well located in Hudson and the experience was generally enjoyable.

However, we did encounter a few issues at the beginning: the rooftop was inaccessible due to ongoing construction work, we really appreciated how professionally and quickly the situation was handled. Their responsiveness and customer care truly made a difference.

Thanks to this, we still had a very good experience and felt well taken care of.

2026-04-08 via Tripadvisor
T
thes982 NONE
10
Great location with a view!
Pros:

This hidden treasure is located just west of SOHO, allowing for you to stay near all the great shopping and restaurant while also having a peaceful location by the Hudson River. There is a nice restaurant in the lobby to get a coffee and bagel in the morning before going out for the day. The hotel lobby has some seating to wait for friends or an uber. And there is a deli right across the street for any type of snack or beverage or, in my case, a charger block for $5!

2026-04-08 via Tripadvisor
J
Júlía Ösp Bergmann couple is
10
2026-04-07 via Nuitee
S
Selma couple se
7
Kan definitivt tänka mig att bo här igen.
Pros:

Fräscht, trevlig personal som var väldigt hjälpsamma, gratis kaffe och iskaffe varje dag i caféet. Överlag ett mysigt hotell med nära till shopping och restauranger.

Cons:

Ligger ca 10 min promenad från närmsta tunnelbana. Hotellet är lyhört.

2026-04-06 via Nuitee
K
Kamil couple ie
9
2026-04-06 via Nuitee
C
Christine solo_traveller us
7
Pros:

Location was fantastic

Cons:

The pillows were too large and hard an made it very difficult to sleep. Also, the heating/cooling system was very loud and made for disruptive sleep. It was not possible to keep the room at a comfortable consistent temperature.

2026-04-06 via Nuitee
M
Michael couple us
10
Sexy, Calming and Clean
Pros:

This place is SEXY ASF and I truly enjoyed it. The lounge, kitchen downstairs made the best BEC and coffee, the art is on point and love the plant set up. It was VERY sexy!

Cons:

I loved everything

2026-04-04 via Nuitee
T
Tianna family_with_children ca
9
Great location, comfy bed and quiet room.
Pros:

Bed was comfortable, room was spacious for NYC standards, room was quiet and had a nice view of the river.

Cons:

The shower head was set at an awkward angle and was not adjustable. The shower head was removable, but all of it was set so high as a 5'1 person I could barely reach it.

2026-04-04 via Nuitee
S
sylvie family_with_children fr
8
Pros:

Bon petit déjeuner

Cons:

Le rooftop en travaux , non indiqué par booking .
Et sur le site après la réservation un message de l’hôtel prévoyant une réouverture mi mars, ce qui n’a pas été le cas !!!
Hôtel choisi car rooftop 😟
Sinon, bon hôtel .

2026-04-04 via Nuitee
D
Dana family_with_children il
8
Pros:

Excellent location and a kind staff!
Great coffee shop and the free coffee is great in mornings.
Overall a wonderfull experience

Cons:

There are only venetian shades in the room that don't close completely.

2026-04-03 via Nuitee
G
Gabriele solo_traveller it
10
2026-04-03 via Nuitee
C
Christelle couple fr
10
Mars 2026 🤩
Pros:

Hôtel à proximité de tout et dans un quartier calme. Vue sur skyline au niveau supérieur et rooftoop. Personnel aux petits soins avec beaucoup d'attention. Literie confortable.

Cons:

Rien

2026-03-31 via Nuitee