Hotel Imperial Casablanca

We’ve been here for two days, and unfortunately, the experience has been quite frustrating. During our stay, we were moved to three different rooms. The first room wasn’t cleaned after the previous guests checked out, the second room had a non-working air conditioner, and the third room had no towels (again!). It took 6 hours for the staff to get us towels after we asked.

Even in the new room we were shifted to today, there were still no towels. It’s clear that there are some serious management and maintenance issues here. However, I do want to note that the staff members have been incredibly kind and doing their best to make up for the lack of proper service. They’ve been friendly and helpful despite the property's mismanagement, which was the only bright spot in this experience.

I really hope the property can address these basic issues, as it has the potential to be a great stay if the fundamentals like cleaning, working amenities, and guest needs were better managed.

Amazing staff. Very friendly. The food was great with various Moroccan dishes. The bed was very confortable ! The hotel is well located if you wanted the downtown vibes.

The staff was very nice, breakfast was ok standard. however This property isnt a 4STAR hotel, more like a 1 STAR the pool area was ok. Especially if your coming from the USA we have higher standards in the states so its a NO for me in the future. This hotel wouldn't pass inspection to according to US Standards

I had a wonderful stay at the Imperial Hotel. My vacation with Royal Air Maroc was an opportunity to enjoy such a wonderful experience at the hotel. The staff was extremely welcoming, helpful, and friendly. The room was spacious and well-appointed with everything needed for a comfortable stay. The bed was comfortable—perfect after a long flight from the USA. I also can't forget how delicious and varied the restaurant's buffet was. The hotel's location was an added bonus to an already fantastic stay. It was next to everything we needed. This was my first time visiting Casablanca, and I have already decided that it will be my destination for my next holiday, thanks to the amazing experience at the hotel. I recommend it without hesitation to my friends and to you.
Thank you to the staff of the Imperial.

Overall Experience:*
Room:* 1/5
Cleanliness:* 5/5 (thanks to the excellent cleaning staff)
Service:* 1/5
Amenities:* 1/5


I was extremely disappointed with my stay Hotel Imperial Casablanca in the deluxe room. Despite booking a premium room, I found several issues that were not addressed. These included:

- No air conditioning in the room
- Broken shower
- No fridge in the room
- Non-functional phone

When I complained to the receptionist, I was given the manager's number. Unfortunately, the manager's attitude was unacceptable - rude, unresponsive, and dismissive. They hung up on me multiple times.

The only positive aspect was the cleaning staff, who did an excellent job. However, given the numerous issues with the room and management's response, I would not recommend this hotel to others.

I am Joseph Solari Walker from Liberia. I am one of the participants for the Future Leaders Assembly, Casablanca 2025.
The hotel is so beautiful and everything is in tight.
I must take this time to appreciate the staffs for their hospitality and love they shown me through out my stay in this amazing hotel.
If you are looking for a hotel to stay in and enjoy your time in Casablanca, I will like to recommend this hotel.
And big thanks to the manager and their staffs for everything.

The property was being renovated, and there was no mention of the renovation when the booking was made on Expedia. There was no air conditioning and this is summer, when a complaint was make about the air conditioning, a standing fan was offered. The carpet along the hallway was extremely dirty and dusty from the construction. The bathroom was not cleaned and soap scum and mold was all over the shower walls and the floor. I forfeited my hard earned money and left after one night even though I had a two night booking.

I want to thank and appreciate the manager of the hotel and the team, for the help and support provided for my parents, btw my familly will be back this weekend,

Noisy and smoky. The room was pretty hot. The air conditioner was not working. Didn't get repaired in two days after letting them know.

The staff are pleasant. The hotel is decent but needs some TLC. Restaurant menu needs to feature some vegan meals on the breakfast, lunch and dinner menu. The swimming pool wasn’t available during my stay due to renovation works on the first floor. However, the hotel does have a pool and a spa, including Hamman.

I will definitely visit again.

One word TERRIBLE!! We have cockroaches in our room, air conditioner was not working, broken faucets, web netting in the room, bed sheets dirty, no pillow covers, there’s a table in the room but no chair, asked for a clean bed sheet - the sheet they provided was ripped. Desk Service was awful. When we brought the concerns to their attention, desk attendee said “you should have do your research before booking it”. Simply awful!!! WILL NOT RECOMMEND ANYONE STAYING THERE

Moyen

Great stay

Good location but need lots of repairs

The stay over night was ok but the bathroom smell awful and goes through the room.

There was no mats the bathroom and the towel was not looking clean to use

Noise

Very bad experience. When we first entered the room, there was a bad smell until we opened the window. The bathroom door does not have a lock. Furthermore, there is visible moisture on the wall, there were no towels and the toilet was a little loose! bad service. Not recommended at all!!!!!!

Poor in every respect. The room was dirty (especially the bathroom). The swimming pool was inoperative throughout our stay. The Wi-Fi was inoperative in all the rooms. It was always going to be repaired "tomorrow". The room key card failed on multiple occasions necessitating constant visits to reception and much waiting for the card to be re-set. There was never an apology. One member of staff was extremely aggressive and rude. Certainly a property to avoid.

There were no indication that we had to pay an extra fee per night that we ended up paying.
Towels that were supposed to be in the room came the next night.
The room looks bigger in the advertisement than when you enter it.
It was dirty as well.
There was another attempt at trying to charge another fee but had to be reminded that it was paid the first night.
Worst hotel experience I've ever had.

Pictures of this hotel online completely misrepresent it. It is very run down and not at all a modern western standard hotel. Rooms and bathrooms are huge but sparsely furnished, having stayed in two different rooms the bathroom fittings are often broken, tiles are broken, plaster is peeling. no kettle, cups or glasses (even tooth mug) in the room. In one the safe was broken and the window wouldn't close, in the next the heating and aircon were not connected. There was no running water in one sink. shower fittings were broken. It is also very noisy because the trams run so close, and there are night clubs etc in the area. Breakfast was very poor. I have to say the hotel staff were nice.