Grand Mercure Phuket Patong

Hotels
•
Accor
8.8 (140 reviews)
1 Soi Ratuthit 200 Pi 2 Road, Patong Beach, Patong, Phuket, 83150 , Patong , TH
66-76-231999

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Facilities

Meeting rooms
Full-service spa
Boat tours nearby
Fitness facilities
Parasailing nearby
Arcade/game room
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Excellent amenities
Cons:
Rooms feeling dated
Breakfast layout issues
Laundry costs

Categories

Cleanliness
8.55
Standard quality for this hotel tier.
Service
9.25
Staff were amazing and very helpful, providing great support during a guest's illness.
Location
9.25
Great location just a short walk from the beach and night markets.
Room Quality
8.25
Rooms felt dated and worn; more like a 4-star experience rather than 5-star.
Amenities
9.05
Facilities include a great pool and a convenient coffee shop.
Value for Money
8.25
Overall disappointing for the price and reputation compared to the expected experience.
Food and Beverage
8.75
Good food variety but breakfast layout caused congestion and chaos.
Overall Experience
9.05
Returning guests reflected a positive overall experience despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:30

Property Description

Luxurious Spa and Recreational Amenities
Indulge in massages, body treatments, and facials at the spa, or enjoy 3 outdoor pools, a waterslide, and a steam room.

Fine Dining and Entertainment Options
Dine at Bubbles Restaurant with a pool view, savor 24-hour room service, and unwind at the bar/lounge or poolside bar.

Convenience and Comfort
With complimentary Wi-Fi, a business center, and limo service, plus deep soaking tubs and rainfall showerheads in every room, your stay at Grand Mercure Phuket Patong will be unforgettable.

Book now for a memorable experience at Grand Mercure Phuket Patong, where luxury and convenience meet.

Important information:

  • Pool access available from 7:00 AM to 7:00 PM.
  • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HKT

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Sustainability Certifications

    Green Globe

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

See all policies

Location

Guest Reviews

8.8
Based on 140 reviews
Cleanliness: 8.55
Service: 9.25
Location: 9.25
Room Quality: 8.25
Amenities: 9.05
Value for Money: 8.25
Food and Beverage: 8.75
Overall Experience: 9.05
A
Anand
10
Pros:

Yes everything was just perfect

2025-10-11 • via Nuitee
M
mario • family
10
Pros:

The bad thing about this hotel is you don't want yo leave. Simply superb.
Breakfast buffet was great.
Only negative was pizza at night time was not as good as daytime one.

2025-10-10 • via Nuitee
K
Kiana
10
Pros:

I had a wonderful experience at the Grand Mercure Hotel. It is in a great area close to everything and the accommodations were great. It was clean, safe, they provide a delicious buffet breakfast and even decorated my room for my birthday without me asking. All around great service. Also check-in was very smooth thanks to Alvin. If staying in Phuket this is a great choice.

2025-10-02 • via Nuitee
S
Syed Akif
10
Pros:

The breakfast was good. Staff and customer service was excellent. I requested for a pool access room. Got it for last two days out of seven days but was reached by staff that there is an issue with the pool access room and to ensure my satisfaction they offered free upgrade to a Villa with private pool and it was amazing. The breakfast basket at the pool i requested was simply amazing. Overall, it was a great experience. Check out time is 12:00 which is good and upon request they complimentary extended the checkout time to 2:00 pm. So, a great experience overall.

2025-10-01 • via Nuitee
P
Paul Robert • family_with_children
10
Pros:

As returning guests, the wonderful staff, great facilities and amazing food options have made this hotel the only place we will stay in Patong.

2025-09-16 • via Nuitee
J
John Charles
10
Pros:

It was great

2025-08-30 • via Nuitee
V
Verified traveler
6
Pros:

Breakfast was not tasty
Adult Pool was not more than ok
Kids enjoy the kids pool

2025-08-24 • via Nuitee
E
Elizabeth
10
Pros:

I can not recommend this hotel enough.
Great location but enough removed from main strip that its quiet. 7 min walk to beach, 10 min walk to night markets and shopping centres.
Staff were also amazing. I fell ill and they were great and assisted and catered to my requirements.

2025-08-21 • via Nuitee
E
Emily Mary
8
Pros:

Safe, friendly peoperty. Would have liked more certainty about timing of room cleanings - was any time between 11am and 4pm which made it hard to plan when to go back and chill

2025-08-15 • via Nuitee
D
Daniel
10
Pros:

Definitely include the breakfast if you're going to stay here. The pool is excellent and the staff are very helpful. Its also convenient to have a coffee shop in the hotel. There are lots of bars and restaurants withing walking distance and the beach is also a 5 minute walk.

2025-08-13 • via Nuitee
M
Mia • family
10
Pros:

Beautiful property and wonderful service

2025-08-10 • via Nuitee
N
Natasha • family
6
Pros:

Not the 5-Star Experience Expected. Despite its rating, the hotel feels dated and more like a 4-star. Rooms and finishes look worn and the facilities felt underwhelming. The breakfast layout is poorly designed, causing congestion and chaos, with some guests behaving rudely toward staff.

Positives: good food variety, great location, attentive staff, multiple smoking areas, and pleasant decor. Overall, disappointing for the price and reputation.

2025-08-10 • via Nuitee
C
Claudia • family
10
Pros:

This was our 2nd time staying at the Grand Mercure and it didn't disappoint! Comfortable bed, great proximity to Walking street, clean facilities, friendly staff and an amazing breakfast buffet. The only thing that I would recommend for lady travelers is to get a travel light that you can clip on the mirror so you can see to do your makeup as the lighting is very dim (mood lighting only).

2025-08-10 • via Nuitee
L
Luke Andrew • family
10
Pros:

We had a truly wonderful expwrience while staying here. Everything was well thoughtout and the staff made it very welcoming. The only draw back would be is to have your laundry done somewhere else, ro expensive to have to done by the hotel.

2025-07-20 • via Nuitee
A
Angus Davyd • family
10
Pros:

Great location, very friendly staff. Rooms have everything

2025-07-12 • via Nuitee
H
Helen • partner
6
Pros:

We had a pool access room. Room was very small and dark. Smelt damp. Not worth the price we paid

2025-07-03 • via Nuitee
C
Cathy • partner
6
Pros:

The staff were lovely, friendly and helpful and were the best part of the stay.
Issues with maintenance re railing on pool & shower issues with bursts of hot/ cold.
Rooms were clean but minimal shelves to place clothing into and the lighting in the rooms were minimal making it harder to see at night

2025-07-02 • via Nuitee
R
raine • family
10
Pros:

All staff were extremely friendly and helpful . A very pleasant and comfortable stay. The bathrooms could do with more lighting,but everything else was superb.

2025-06-27 • via Nuitee
X
xiangyu
8
Pros:

We stayed from May 26 to May 30, 2025. When we checked out on May 30, we were asked to wait for 5-10 minutes and staff would checked the room. I guessed that is standard practice of this hotel and I did not have any problem with this. After the staff checked the room, we were told everything is fine. We were good to go. The deposit 3000 Baht will be refunded in 2 weeks. I wrote an email to H8109@accor.com (the only email I would find) on June 21, 2025, no response. I have not received the refund yet.

2025-06-24 • via Nuitee
M
Miguel A
10
Pros:

Hotel was great. Staff is so kind and awesome. Hotel is in walking distance to almost everything. Definitely will come back and stay again

2025-06-20 • via Nuitee