Hampton by Hilton London Waterloo

Hotels
Hampton Inn
8.6 (7889 reviews)
157 Waterloo Road , London , gb

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Poor food quality

Categories

Cleanliness
7.98
Multiple reviews mentioned issues with cleanliness, particularly cold rooms and late cleaning.
Service
9.45
Staff was friendly and provided good service. Positive experiences reported during check-in despite initial issues.
Location
9.49
Many reviews highlighted the good location, being central and convenient for transport.
Room Quality
8.44
Rooms were clean, spacious, but some were too cold and had mattress issues.
Amenities
8.97
General amenities were decent; some guests expected more like a fridge.
Value for Money
7.93
Guests felt the price was high for the quality received, especially with breakfast included.
Food and Beverage
7.48
Multiple comments indicated that food quality, especially breakfast, was poor.
Overall Experience
9.05
Overall feedback was positive, with many expressing willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:31

Property Description

Central Location near Waterloo Station
Located just a short walk from Waterloo train station, Hampton by Hilton London Waterloo offers convenience and comfort for your stay in the city.

Modern Amenities and Comfortable Rooms
Enjoy air-conditioned rooms with en-suite bathrooms, LCD TVs, and tea/coffee facilities. Stay connected with free Wi-Fi and keep fit at the on-site fitness centre.

Convenient Dining Options and Nearby Attractions
Start your day with a breakfast buffet, and grab snacks from the 24-hour hub. Explore top London attractions like the London Eye and SEA LIFE London Aquarium just minutes away.

Book your stay at Hampton by Hilton London Waterloo for a memorable experience in the heart of the city.

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Guests under the age of 18 can only check in with a parent or official guardian."Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 62.29
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type: Electric
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 14
  • Room Max Guests Number: 2
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.6
Based on 7889 reviews
Cleanliness: 7.98
Service: 9.45
Location: 9.49
Room Quality: 8.44
Amenities: 8.97
Value for Money: 7.93
Food and Beverage: 7.48
Overall Experience: 9.05
J
Joe extended_group gb
8
8/10
Pros:

Good quality hotel located right in the heart of London Waterloo. The room was clean and operational, the lobby homely and the breakfast first rate. A solid stay.

2026-07-18 via Nuitee
D
Diane extended_group gb
9
2026-07-18 via Nuitee
C
Caris couple gb
10
2026-07-18 via Nuitee
J
JR solo_traveller ie
10
2026-07-17 via Nuitee
B
Benami family_with_children br
6
Adequado
Pros:

Limpeza e café da manhã.

Cons:

Tamanho do quarto.

2026-07-17 via Nuitee
B
Benami family_with_children br
7
Adequado
Pros:

Limpeza e café da manhã.

Cons:

Tamanho do quarto e falta de armários.

2026-07-17 via Nuitee
M
Marek couple pl
3
Pros:

Location.

Cons:

Breakfast is very poor. Lack of fresh food, all below junk food quality, particularly baked beans.
Breakfast room furniture is very old, worn out like collection from the second hand furniture shop.
Hotel has very grey, grim outlook. Needs refreshment - new paint or wallpaper.
Will never come back to your hotel.
The worst Hilton brand hotel we have ever been.

2026-07-17 via Nuitee
D
DanteNXS solo_traveller us
9
2026-07-16 via Nuitee
J
Juan couple ar
7
2026-07-15 via Nuitee
B
Barbara Hraf couple ch
6
2026-07-15 via Nuitee
J
Janice couple gb
8
Just what we wanted
Pros:

Great for train and underground

Cons:

Nothing

2026-07-15 via Nuitee
K
Kubilay solo_traveller tr
1
Pros:

It was a terrible experience in every way. It's called Hilton, but I guess that's not what it is.

Cons:

It was a terrible experience in every way. It's called Hilton, but I guess that's not what it is.

2026-07-15 via Nuitee
B
Billy couple gb
10
2026-07-15 via Nuitee
I
Ivan family_with_children br
6
Pros:

Breakfast is incredible!, The Staff ara excellent, but the room is small, without ar condicionar works and no frige

2026-07-15 via Nuitee
B
Béatrice couple ch
7
Zu teuer
Pros:

Gute Lage, nahe der Waterloo Station. Zu Fuss schnell im Zentrum.

Cons:

Das Hotel ist nicht mehr als ein durchschnittliches 3 Sterne Hotel , kostet dafür viel zu viel. Da gibt es in der selben Strasse ein Hotel mit einem Stern mehr und exzellentem Service und Ausstattung welches weniger kostet. Fazit: mit möglichst wenig möglichst viel verdienen…..

2026-07-14 via Nuitee
J
Jean Christophe family_with_children fr
10
2026-07-14 via Nuitee
M
Marcin family_with_children pl
3
Pros:

Śniadania są tragiczne, nie da się ich jeść. Kawa nadaje się tylko do wylania. Owoce w sałatce owocowej były sfermentowane. Z warzyw tylko ogórek i pomidor.

2026-07-14 via Nuitee
M
Marcin family_with_children pl
10
2026-07-13 via Nuitee
G
Gülfinar couple tr
8
2026-07-13 via Nuitee
L
Louise couple dk
5
Cons:

Intet vindue man kunne åbne på værelset. Kun aircondition

2026-07-13 via Nuitee