Hampton by Hilton London Waterloo

Hotels
Hampton Inn
8.6 (7702 reviews)
157 Waterloo Road , London , gb

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Poor food quality

Categories

Cleanliness
7.98
Multiple reviews mentioned issues with cleanliness, particularly cold rooms and late cleaning.
Service
9.45
Staff was friendly and provided good service. Positive experiences reported during check-in despite initial issues.
Location
9.49
Many reviews highlighted the good location, being central and convenient for transport.
Room Quality
8.44
Rooms were clean, spacious, but some were too cold and had mattress issues.
Amenities
8.97
General amenities were decent; some guests expected more like a fridge.
Value for Money
7.93
Guests felt the price was high for the quality received, especially with breakfast included.
Food and Beverage
7.48
Multiple comments indicated that food quality, especially breakfast, was poor.
Overall Experience
9.05
Overall feedback was positive, with many expressing willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:31

Property Description

Central Location near Waterloo Station
Located just a short walk from Waterloo train station, Hampton by Hilton London Waterloo offers convenience and comfort for your stay in the city.

Modern Amenities and Comfortable Rooms
Enjoy air-conditioned rooms with en-suite bathrooms, LCD TVs, and tea/coffee facilities. Stay connected with free Wi-Fi and keep fit at the on-site fitness centre.

Convenient Dining Options and Nearby Attractions
Start your day with a breakfast buffet, and grab snacks from the 24-hour hub. Explore top London attractions like the London Eye and SEA LIFE London Aquarium just minutes away.

Book your stay at Hampton by Hilton London Waterloo for a memorable experience in the heart of the city.

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Guests under the age of 18 can only check in with a parent or official guardian."Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 62.29
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type: Electric
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 14
  • Room Max Guests Number: 2
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.6
Based on 7702 reviews
Cleanliness: 7.98
Service: 9.45
Location: 9.49
Room Quality: 8.44
Amenities: 8.97
Value for Money: 7.93
Food and Beverage: 7.48
Overall Experience: 9.05
A
Antonio couple it
7
Londra ci ha stupito in positivo
Pros:

La posizione ottima e anche la colazione ottima

Cons:

Poca cortesia del personale di reception e la pulizia delle stanze alcune volte saltava oppure era effettuata nel pomeriggio.

2026-06-06 via Nuitee
L
Lyndsey solo_traveller gb
8
Pros:

The hotel was happy to accommodate us having a late train.

Cons:

The window wouldn't open

2026-06-05 via Nuitee
G
Gary solo_traveller gb
8
Convenient for Waterloo & The Old Vic
Pros:

Location, 2 minutes walk from Waterloo & The Old Vic, less than 10 minutes to the Festival Hall and Southbank.

2026-06-05 via Nuitee
N
Natalia solo_traveller at
8
2026-06-05 via Nuitee
A
Andrew solo_traveller au
6
Pros:

The location was good.

Cons:

The room was very plain, no mini fridge was annoying! Bathroom was very nice. View from 7th floor was terrible. Staff were helpful. Breakfast was a joke swarming with overweight Americans who acted like they hadn't seen food for months! Pillows were rockhard, yet after I asked about alternatives, they produced some softer ones....why no choice in each room as standard???

2026-06-04 via Nuitee
F
Frank solo_traveller de
7
2026-06-04 via Nuitee
N
Nedelcheva couple bg
7
Unfortunately the staff wasn’t very helpful either.
Pros:

The location was where I needed it to be. We had a nice view from the room.

Cons:

Not good quality for sure. The breakfast was not good at all. Generally worn off.

2026-06-03 via Nuitee
O
Ozancan couple tr
10
2026-06-03 via Nuitee
X
Ximena Marcela couple cl
10
Excelente estancia.
Pros:

Excelente hotel, buena cama, amplias habitaciones y baño con equipamiento completo para personas con problemas de movilidad. Desayuno estupendo, muy variado.

Cons:

Todo bien

2026-06-02 via Nuitee
S
Souad solo_traveller gb
10
Pros:

Great location pleasant staff great breakfast

Cons:

No fridge

2026-06-02 via Nuitee
P
Pallavi couple us
8
2026-06-02 via Nuitee
J
Jose Walter family_with_children br
8
Pros:

Limpeza

Cons:

Nada

2026-06-02 via Nuitee
G
Gabriele couple de
8
Immer wieder gerne
Pros:

Lage perfekt zur U-Bahn.

2026-06-02 via Nuitee
G
Gonzales family_with_children qa
8
2026-06-02 via Nuitee
V
Valeria couple it
9
2026-06-01 via Nuitee
D
Dorthe couple dk
8
2026-06-01 via Nuitee
D
Demir family_with_children tr
3
Resepsiyondaki beyfendi hariç gayet iyi
Pros:

Tesisin konumu Waterloo tren istasyonu ve dolayısıyla London eye vs yakın olması sebebiyle oldukça iyi. Daha önceki kalışlarıma göre kahvaltıya getirilen düzen oldukça iyiydi boş masa yoksa sizi bir süre misafir edip sırayla içeri alıyorlar ve çok beklemiyorsunuz. Odalar gayet geniş ve ferah.

Cons:

Daha önce de bu otelde kaldığımı ve London eye manzaralı bir oda istediğimi bildiren mesaj atmıştım fakat geçen sefer böyle bir oda vermemişlerdi bu kez yine mesaj attım günler öncesinden ve girişte resepsiyondaki beyfendiye eski rezervasyonlarımı göstererek London eye manzaralı odanızda bir kez kaldım tekrar istiyorum bakın mesajda yazdım dedim fakat beyfendi tamam demesine rağmen geçen seneki odanın aynısını verdi. Geçen sene de yine aynı beyfendiye denk gelmiştim bence bu çalışan iyi niyetli biri değil ve bir daha bu otele gelmememiz için uğraşıyor.

2026-06-01 via Nuitee
M
Maria solo_traveller gb
8
Cons:

The AC in our room was quite loud in the night. Other than that it was good

2026-06-01 via Nuitee
J
Jörgen solo_traveller se
7
Pros:

Staff. Hospitality

2026-06-01 via Nuitee
M
Mary solo_traveller ie
7
Very friendly helpful staff, good location but breakfast could be better organised.
Pros:

Breakfast was a bit chaotic. You were assigned a table but when you went up to buffet and came back there was another person at table. I only went to breakfast two morning because of this. Everything about the hotel was lovely and the staff were very helpful. It was great to have air conditioning with the warm weather.

Cons:

Breakfast

2026-06-01 via Nuitee