Jacana Apartments

Hotels
8.5 (541 reviews)
1-15 Sporting Drive, Thuringowa , Townsville , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location
View from rooms
Amenities
Cons:
Cleanliness issues
Staff service concerns
Room maintenance needed

Categories

Cleanliness
6.66
Several reviews mentioned lack of cleanliness, including mould and dirty carpets.
Service
8.63
Some reviews indicated issues with staff, but overall service was manageable.
Location
10
Repeatedly praised for its beautiful location next to the river and local amenities.
Room Quality
7.67
Some rooms were described as well used and in need of a revamp.
Amenities
8.12
Amenities were generally good, but some facilities were described as tired.
Value for Money
8.65
Good value for location, but concerns about cleanliness affected perception.
Food and Beverage
9.11
Not specifically mentioned, but standard quality for this hotel tier.
Overall Experience
9.16
Despite some issues, many expressed a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:06

Property Description

River View Balconies
Enjoy stunning views of the Ross River from your own private balcony in our self-contained apartments.

Fully Equipped Apartments
Our air-conditioned apartments feature modern amenities such as a fully equipped kitchen, laundry facilities, and a separate living room with entertainment options.

Convenient Location
Located just minutes away from Townsville Hospital, 1300Smiles Stadium, and the Willows Golf Course, our apartments offer easy access to key attractions.

Experience comfort and convenience at Jacana Apartments Townsville. Book now for a memorable stay!

Important information:

Please note that there is a 2.2% charge when you pay with an American Express credit card.
Please note that there is a 4.4% charge when you pay with a Diners Club credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People 2 years old and over stay for AUD 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 541 reviews
Cleanliness: 6.66
Service: 8.63
Location: 10
Room Quality: 7.67
Amenities: 8.12
Value for Money: 8.65
Food and Beverage: 9.11
Overall Experience: 9.16
A
Andrea • solo_traveller • au
8
Pros:

Love the surroundings. River frontage, swimming centre and great walking circuit. Felt safe. Undercover parking. Tidy neat unit with a I need to cook and prepare my own meals.

2026-05-22 • via Nuitee
J
J • family_with_children • au
9
Pros:

All staff we came across were very friendly, Reception and Cleaners

Cons:

Couldn't find check-in instructions, drove to apartments then had to call to find out where Reception was (I was unaware the Reception serviced multiple buildings).

2026-05-17 • via Nuitee
S
Susanna • family_with_children • au
9
2026-05-06 • via Nuitee
M
Michael • couple • au
10
2026-04-27 • via Nuitee
S
Susan • family_with_children • au
10
Overall excellent stay.
Pros:

The apartment had a deck overlooking the river and walking track.

Cons:

It is close to a main highway, and has a lot of traffic noise.

2026-04-24 • via Nuitee
E
Erin • family_with_children • au
10
Comfortable and practical
Pros:

Loved the location of this property. Easy access to lagoon, walking track around the river, shopping and restaurants. Beautiful river views from balcony made our extended stay easy. We felt very safe in the secured apartments.

2026-04-24 • via Nuitee
S
Stacey • solo_traveller • au
10
Pros:

Roomy, great service and good price

Cons:

Nothing

2026-04-18 • via Nuitee
A
Alice • family_with_children • au
9
The stay was absolutely magnificent, definitely a highlight of our holidays. Me and my family would love to book this pl
Pros:

The view, the lift, secure parking and cleanliness.

2026-04-18 • via Nuitee
R
Rose • family_with_children • au
8
Comfortable stay, great location but apartment can do with a refresh to make modern
Pros:

Location and view

Cons:

Carpets are worn and had an old smell to them.
Air-con in one of the bedrooms was not working.

2026-04-18 • via Nuitee
R
Regina • family_with_children • au
7
Pros:

Good location close to the river.
Quite roomy apartment with comfortable beds.

2026-04-18 • via Nuitee
M
Martha • family_with_children • au
9
Relaxing stay right on the Ross River.
Pros:

Location location location. Close to willows and a dining precinct you could park the car in the secure car park and walk to anything you needed. River ways has a huge pool, park and library to entertain the kids as well as the Ross River right on your door step.

Cons:

There wasn't anything that made me go oh no.

2026-04-18 • via Nuitee
A
Alicia • couple • au
7
Great self contained apartment
Pros:

Location wise it was great for the sporting event I was attending, but not to the strand where we had friends and family all staying. It was well set up for everything we needed, and the beds were super comfortable. It is set out well, roomy and quiet. Views off the balcony to the river were lovely.

Cons:

Kitchen could do with a few more items like a bottle opener, and the dishwasher had a loose seal (which I fixed). I wish there was flexibility with length of stays as I had yo leave early, and full price as per the policy was still required. A change of mind is different to a need to leave.

2026-04-17 • via Nuitee
A
Anita • extended_group • au
9
2026-04-15 • via Nuitee
G
Gaye • family_with_children • au
10
2026-04-15 • via Nuitee
L
Lisa • extended_group • au
1
Wouldn’t stay here again sadly.
Pros:

The property has a good location to the Townsville University Hospital

Cons:

The place smelt and was covered in mould. After addressing the issue with reception they did move us rooms but the next room also had a slight smell of mould. Not interested in helping us once they had moved us.

2026-03-10 • via Nuitee
K
Kerri • couple • au
10
Walking distance to almost every thing you need
Pros:

Close to everything

Cons:

Wasn’t much I didn’t like just a bit close to the traffic, but other than that that’s a pretty nice place

2026-02-26 • via Nuitee
S
scott • family_with_children • au
10
Realy nice place to stay.
Pros:

Location

Cons:

Furnishings showing their age

2026-01-27 • via Nuitee
W
wesley • family_with_children • au
4
Pros:

Location

Cons:

Room was dirty, air conditioner were noisy, fans only had 1 speed, lights were poor.

2026-01-26 • via Nuitee
E
Emily • family_with_children • au
4
Cons:

Did not notice until the day before leaving, the bathroom ceiling was covered in mould.
Have stayed here multiple times over the years and its been fantastic, but the quality and cleanliness has gone downhill.

2026-01-24 • via Nuitee
R
Rhiannon • solo_traveller • au
9
2026-01-19 • via Nuitee