Jacana Apartments

Hotels
8.5 (527 reviews)
1-15 Sporting Drive, Thuringowa , Townsville , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Location
View from rooms
Amenities
Cons:
Cleanliness issues
Staff service concerns
Room maintenance needed

Categories

Cleanliness
6.66
Several reviews mentioned lack of cleanliness, including mould and dirty carpets.
Service
8.63
Some reviews indicated issues with staff, but overall service was manageable.
Location
10
Repeatedly praised for its beautiful location next to the river and local amenities.
Room Quality
7.67
Some rooms were described as well used and in need of a revamp.
Amenities
8.12
Amenities were generally good, but some facilities were described as tired.
Value for Money
8.65
Good value for location, but concerns about cleanliness affected perception.
Food and Beverage
9.11
Not specifically mentioned, but standard quality for this hotel tier.
Overall Experience
9.16
Despite some issues, many expressed a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:06

Property Description

River View Balconies
Enjoy stunning views of the Ross River from your own private balcony in our self-contained apartments.

Fully Equipped Apartments
Our air-conditioned apartments feature modern amenities such as a fully equipped kitchen, laundry facilities, and a separate living room with entertainment options.

Convenient Location
Located just minutes away from Townsville Hospital, 1300Smiles Stadium, and the Willows Golf Course, our apartments offer easy access to key attractions.

Experience comfort and convenience at Jacana Apartments Townsville. Book now for a memorable stay!

Important information:

Please note that there is a 2.2% charge when you pay with an American Express credit card.
Please note that there is a 4.4% charge when you pay with a Diners Club credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People 2 years old and over stay for AUD 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 527 reviews
Cleanliness: 6.66
Service: 8.63
Location: 10
Room Quality: 7.67
Amenities: 8.12
Value for Money: 8.65
Food and Beverage: 9.11
Overall Experience: 9.16
S
scott • family_with_children • au
10
Realy nice place to stay.
Pros:

Location

Cons:

Furnishings showing their age

2026-01-27 • via Nuitee
W
wesley • family_with_children • au
4
Pros:

Location

Cons:

Room was dirty, air conditioner were noisy, fans only had 1 speed, lights were poor.

2026-01-26 • via Nuitee
E
Emily • family_with_children • au
4
Cons:

Did not notice until the day before leaving, the bathroom ceiling was covered in mould.
Have stayed here multiple times over the years and its been fantastic, but the quality and cleanliness has gone downhill.

2026-01-24 • via Nuitee
J
Juanita • solo_traveller • au
6
Overall, a pleasant stay.
Pros:

Perfect and quiet location overlooking Ross River. Good parking. Furnishings were clean and bed was comfy.

Cons:

Paintwork was overall tired and kitchen equipment was not quite up to scratch in terms of cleanliness. There was a cobweb at the foot of the entrance door.

2026-01-19 • via Nuitee
R
Rhiannon • solo_traveller • au
9
2026-01-19 • via Nuitee
E
Emmalee • extended_group • au
10
2026-01-19 • via Nuitee
E
Erica • family_with_children • au
8
2026-01-19 • via Nuitee
M
Michael • couple • au
9
2026-01-19 • via Nuitee
E
Etivise Teresa • family_with_children • nz
9
2026-01-19 • via Nuitee
A
andrew • extended_group • au
8
Pros:

Great local enjoy the weekend. Would love to book in again thanks .

2026-01-19 • via Nuitee
S
Sheona • family_with_children • au
9
2026-01-19 • via Nuitee
H
Hollie • extended_group • au
9
Location was great, I’d certainly stay there again
Pros:

Location was great and the until was well appointed

Cons:

I would recommend replacing the lounge chair, it was very uncomfortable

2026-01-17 • via Nuitee
J
Judi • family_with_children • au
10
Will definitely stay here again and again ... thank you.
Pros:

Although the location was a fair way 'out-of-town' the facilities certainly made up for it. Shopping was close, as was the community swimming pool and beautiful parklands, and the view from the unit was spectacular.

Cons:

Absolutely nothing!

2026-01-15 • via Nuitee
P
Paul • extended_group • au
10
Pros:

Everything

2026-01-15 • via Nuitee
B
Bronwyn • solo_traveller • au
8
2026-01-12 • via Nuitee
A
Andrew • family_with_children • au
7
2026-01-09 • via Nuitee
S
Santini • extended_group • au
6
2026-01-02 • via Nuitee
M
Michelle • couple • au
10
Great stay highly recommends
Pros:

A short walk to a large shopping centre, cinema, restaurants and other entertainment.
Across the street is a hotel with an exceptional buffet lunch and dinner

Cons:

car parks are very narrow especially when there are large 4x4 parked on both sides of your park.
no cleaning services for the unit while we were there for 6 nights

2026-01-02 • via Nuitee
B
Brettlyn • family_with_children • au
4
2026-01-02 • via Nuitee
L
loneysan • couple • au
10
Lovely place by the river
Pros:

The location by the river is so lovely. Our balcony was right in front of a beautiful Rain Tree that was home to many birds in the mornings. It's a five minute walk to riverways and about 7-10 minutes to Twin CIties Hotel (buffet, bistro and restaurant) and the Willows Shoppingtown with Coles, Woolies and Aldi. Really enjoyed our time here.

Cons:

Can't think of anything that was lacking really.

2025-12-30 • via Nuitee