The Highlands at Sugar

Hotels
8.6 (320 reviews)
2173 Sugar Mountain Drive , Banner Elk , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Family rooms
BBQ facilities
Fax/photocopying
Hot tub/Jacuzzi
Sauna
Table tennis
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Spacious units
Good amenities
Cons:
Some units outdated
Maintenance issues
Lack of certain amenities

Categories

Cleanliness
8.1
Several mentions of cleanliness were positive, but a few reviews indicated some maintenance issues.
Service
9.1
Consistently warm and helpful front desk staff, positive mentions about the reception.
Location
9.1
Location was praised repeatedly, with many reviews highlighting its convenience and beautiful views.
Room Quality
8.1
Some units felt outdated and had maintenance issues, lowering the score.
Amenities
8.6
Positive mentions of amenities like the pool, but some amenities were lacking or broken.
Value for Money
8.6
Considered a good value for the experience, especially compared to nearby hotels.
Food and Beverage
8.6
No specific mentions in reviews, assigned 'Standard quality for this hotel tier'.
Overall Experience
8.6
Generally very positive experiences, with a few isolated complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:18

Property Description

Luxurious Amenities and Relaxation
Indulge in the comfort of a spa bath, cozy fireplace, and entertainment in the games room. Unwind in the sauna and hot tub for the ultimate relaxation experience.

Family-Friendly Fun
Enjoy quality time with your loved ones at the children's playground and bond over a BBQ. The games room with billiards and table tennis offers entertainment for all ages.

Convenient Location
Explore nearby attractions like Sugar Mountain Golf Club for outdoor activities or visit Lees-McRae College and Banner Elk city center. The Highlands at Sugar offers a perfect blend of convenience and leisure.

Book now for an unforgettable stay at The Highlands at Sugar, where luxury and entertainment meet for a memorable vacation experience.

Important information:

If expecting to arrive outside check-in hours, please contact property in advance for check-in instructions.

Guests must be 25 years of age or older to check in without an official parent or guardian.

This property is a Vacation Ownership Property, which means at times guests may be required to change apartments during their stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TRI

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 320 reviews
Cleanliness: 8.1
Service: 9.1
Location: 9.1
Room Quality: 8.1
Amenities: 8.6
Value for Money: 8.6
Food and Beverage: 8.6
Overall Experience: 8.6
L
Laad • family_with_children • us
3
It was very lovely location and property- if only maintained.
Pros:

The View, cleanliness, supplies provided, location and amenities available were all good.

Cons:

The windows were very old, we got there in 40mph wind and -12F temps. It was windy all night, and we couldn't sleep due to the sound of the wind. AND the living room was freezing due to the draft from the old window sills despite the room heater. Bedrooms were cozy, and thankfully, we had two, so we were warm.
We were in 104D, a two-bedroom apartment. The upstairs bedroom's shower was very slow.
The common bathroom door did not lock properly.
The road to our apartment was very steep and was slippery in the AM, when we reported to the staff- they didn't seem to care much. Luckily, it had been ploughed.

2026-02-13 • via Nuitee
D
David • family_with_children • ge
8
Pros:

Nice view, big house

Cons:

During the storm, the windows were not isolated enough.

2026-02-12 • via Nuitee
N
Nadzeya • couple • us
10
Pros:

I like this apartment, very clean and good location, close to ski resort

2026-02-10 • via Nuitee
R
Rodrigo • family_with_children • us
10
Me encantó y voy a seguir llendo
Pros:

Me gustó mucho el lugar la vista la abitacion muy calida mas con todo para una familia poder cocinar muy lindo todo la verdad lo voy a recomendar

Cons:

Solo que el día estaba muy frio

2026-02-09 • via Nuitee
A
Austin • family_with_children • us
8
Nice staff with great views! 8/10
Pros:

Great location with good views

Cons:

Seems to be dated and a few items were down due to needing repairs. Furnace made a lot of noise

2026-01-31 • via Nuitee
R
Robert • family_with_children • us
10
Pros:

The size of the apartment

Cons:

There wasnt anything that I didn't like

2026-01-27 • via Nuitee
C
Courtney • family_with_children • us
10
Perfect View
Pros:

Perfect clean condo perched at the top of the mountain. Wish we could have stayed longer, will be back! Staff was kind!

Cons:

Nothing

2026-01-26 • via Nuitee
L
Lisa • family_with_children • us
8
2026-01-26 • via Nuitee
S
Sarah • family_with_children • us
3
Pros:

The location was good.

Cons:

We were told we could check in at 4pm, we weren't able to check in until 6pm. The refrigerator leaked in our room. There was stains on the bed spread. There was a dead mouse outside the pool area.

2026-01-25 • via Nuitee
S
Svetlana • extended_group • us
10
Amazing place right on the mountain with a stunning view! Beautiful sunsets and sunrises — absolutely unforgettable. Ver
Pros:

We loved the two levels, the very nice bathroom, cozy sofas, and the fireplace. Everything felt warm, comfortable, and very atmospheric.

Cons:

-

2026-01-21 • via Nuitee
W
Wendy • family_with_children • us
10
2026-01-20 • via Nuitee
J
Jade • family_with_children • us
10
2026-01-19 • via Nuitee
M
Michael • family_with_children • us
9
Pros:

Totally worth the money especially compared to the hotel in town!

2026-01-19 • via Nuitee
F
Fred • couple • us
9
Very nice
Pros:

The view, spaciousness of room

Cons:

thermostat instructions

2026-01-19 • via Nuitee
V
Velera • extended_group • us
1
It was ok.
Pros:

It was a convenient location. The price was great, or so I thought. I ended up having to pay twice and I am still waiting for a refund.

Cons:

They had difficulty with receiving payment from a third party booking company. I had to pay AGAIN at checkout. I still have not received a refund.

2026-01-17 • via Nuitee
A
Alberto • family_with_children • us
10
Pros:

Comfy and excellent view

2026-01-13 • via Nuitee
K
Kimberley • family_with_children • us
8
2026-01-13 • via Nuitee
T
Tamara • family_with_children • us
7
Good location. Stay value is ok.
Pros:

I liked proximity to ski resort.

Cons:

The fried fish smell in the kitchen and dining room the moment we walked in in a door first time to the last day. The smell stayed there. The bed mattress had a few large blood stains on it from previous people's stays.

2026-01-11 • via Nuitee
S
Sheree Ann • couple • us
9
2026-01-09 • via Nuitee
N
Natalia • family_with_children • do
10
Pros:

Todo muy ❤️‍🩹

Cons:

Las almohadas

2026-01-08 • via Nuitee