Crowne Plaza Shanghai Noah Square by IHG

Hotels
Crowne Plaza Hotels & Resorts
8.5 (72 reviews)
No.1699 Jinshajiang Road , Shanghai , cn

Children allowed

Facilities

Health or beauty spa nearby
Clubhouse
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
See all facilities

Review Highlights

Pros:
Breakfast was satisfactory
Friendly staff
Cons:
Smoking hotel
Unpleasant odors in room
Dirty carpets
Spoiled eggs

Categories

Cleanliness
6.38
The carpets were dirty and there was a foul odor in the room.
Service
9.99
The reception desk employee was not approachable, but the daytime manager addressed the issue.
Location
9.89
Standard quality for this hotel tier.
Room Quality
6.34
The room quality was unacceptable with a strong unpleasant smell.
Amenities
9.87
Standard quality for this hotel tier.
Value for Money
9.83
Standard quality for this hotel tier.
Food and Beverage
7.88
Breakfast was satisfactory, but the eggs were spoiled.
Overall Experience
7.85
Overall a horrible experience; would not recommend returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 19:11

Property Description

Luxurious Amenities and Convenient Location

Crowne Plaza Shanghai Noah Square offers a luxurious stay with an indoor pool, stylish restaurants, and a modern fitness center. Enjoy free Wi-Fi access and a prime location just minutes away from popular attractions and transportation hubs.

Comfortable Rooms and Superior Services

Relax in well-equipped rooms featuring flat-screen TVs, ironing facilities, and minibars. The hotel also provides a safety deposit box, bathtub, and hairdryer in each room. Take advantage of services like car rental, currency exchange, and laundry facilities for a hassle-free stay.

Culinary Delights and Event Spaces

Indulge in a variety of culinary options at Noah Cook and Canton Boat restaurants. Whether you crave local flavors or international cuisine, the hotel has you covered. Host successful events in the spacious banquet hall for a memorable experience.

Book your luxurious stay at Crowne Plaza Shanghai Noah Square now!

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

According to Shanghai’s anti-smoking regulations, smoking is not allowed in the property's indoor areas.

Kindly note that guests can enjoy internet access to international websites freely.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PVG

Property Policies

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

8.5
Based on 72 reviews
Cleanliness: 6.38
Service: 9.99
Location: 9.89
Room Quality: 6.34
Amenities: 9.87
Value for Money: 9.83
Food and Beverage: 7.88
Overall Experience: 7.85
M
Masaki extended_group jp
8
Cons:

朝食の卵が腐っていた

2026-01-19 via Nuitee
S
Soleja couple pk
9
2025-11-29 via Nuitee
A
Anna couple ca
3
Would not come back to this hotel.
Pros:

Breakfast was satisfactory.

Cons:

Smoking hotel!!
We were put in what smelled like the “smoking section” in this hotel!!
Our room was unacceptable!!
Smelly, dirty carpets.
We arrived at 3 am.
Exhausted, but could not sleep due to the foul odour, had the window open did not help.
The reception desk employee was not approachable, I waited till after breakfast to speak to the daytime manager.
We should not be charged for this horrible experience.
Anna and Jeff.

2025-10-30 via Nuitee
W
Winston John
10
Pros:

The hotel was perfect as it hosted the conference I was attending. It was only two stops on the metro from a huge shopping mall with lots of food choices and only 40mins from the Bund for sightseeing.

2025-09-12 via Nuitee
W
Wei couple et
9
2025-08-14 via Nuitee
J
James solo_traveller au
8
2025-07-01 via Nuitee
S
Saskia
10
Pros:

Friendly. Nice hotel.

2025-06-09 via Nuitee
E
Emily young couple us
9
Clean , Nice staff. Good food.
2025-05-15 via Nuitee
D
Dusan young couple gb
7
It was OK stay.
Pros:

Gym equipments was lover quality, male sauna needs refurbished, room size was great and conformable but needs some bit of paints on some areas. We stayed at 9th floor and sometimes smell of smoking in between rooms. AC working but needs clean up or upgrade. We were satisfied with stay, probably return again if good price.

Cons:

Age

2025-04-26 via Nuitee
S
Sudhanshoo review category business travellers sg
9
Good property with decent location
Pros:

Value for money. Large rooms. Good service. Good location

2025-04-11 via Nuitee
K
Kerry review category business travellers de
10
Exceptional
2025-04-08 via Nuitee
K
Keith review category business travellers za
8
In general hotel was good from the check in, to clean rooms and check out.
Pros:

Clean

Cons:

Hotel Restaurant not as good as it use to be.

2024-12-17 via Nuitee
A
abdessamad partner
2
Pros:

The stuff is horrible at the front desk ( I paid for 3 adults and they gave me a hard time checking in to the hotel. They wouldn’t give a room that have 3 beds. They kept insisting to purchase an extra room. After hour la of negotiations… they gave a room that have only 2 beds. This hotel is a big NON NO For anyone that want 3. Beds.
Over all I will never come back to this hotel.

2024-12-11 via Nuitee
P
Peter group sg
4
Most terrible Crowne Plaza hotel we ever experienced worldwide ! Nobody cares for customer complaint
Pros:

The room and the beds was clean and comfortable, the bathroom very clean and spacious. Wifi was good enugh for streaming.

Cons:

The check in was already difficult as the reception staff could hardly speak any English!Wanted to check in to our club floor rooms and the staff did not even know "Club Floor" or "Club Lounge".
The Club lounge was a pity. Nicely equipped but the foods offered were super limited and terrible in taste. Every time you came to the buffet the wine bottles were empty or no wine glasses available or the beer bottles were not replenished. The non-alcoholic drinks were very limited. The coffee machine was often switched off, so no coffee for 10 minutes to warm up the machine, or it was defective, not even hot water to pour!!
The lounge staff did not speak any English at all!!! Totally no knowledge about anything and mostly busy watching movies on their mobile phones ... They did not bother about the buffet or cleaning up the tables, so the whole picture was ugly and neglected. This is definitely NOT worthy for a reputable hotel of the CROWNE PLAZA International chain of hotels!!!
In the first night we found the aircon not working. The room temperature was at 27 degrees C and after complaining the reception told us that they send an engineer to help, however nobody ever showed up. After second calling after an hour we were told that they wanted to fix it in the control room. Only at 5 a.m. the temperature started to go down.
In general the reception staff and concierge had no clue about any questions asked, whether about deliveries to the hotel or transportation, or orientation on the map of Shanghai.
We are very frequent customers of CRONE PLAZA, but this experience is NOT ACCEPTABLE AT ALL. So far no reaction form the management, which kept entirely invisible.
The best part of our stay was calling a cab to the airport to leave for good! Very sad!!! Sure we would never come back there.

2024-10-18 via Nuitee
V
Verified traveler
8
Pros:

Ok very good hotel but strange that english is not mastered at the desk.
Second black point is why visa internal gold is not working

2024-10-13 via Nuitee
Y
Yilu family with young children au
9
Superb
2024-10-06 via Nuitee
E
Eun Kyung
10
Pros:

전체적으로 청결하고 특히 침대와 베게가 편안해서 출장중이었는데 꿀잠 잤어요^^

2024-08-27 via Nuitee
C
Chrislive review category business travellers gb
9
Superb
2024-08-10 via Nuitee
M
Marie family with young children ie
8
Very hot weather but nice hotel
Pros:

Most staff were polite & helpful.

Cons:

A certain staff member’s curiosity about our being non-Chinese (giggling, whispering) became tiresome.

2024-07-22 via Nuitee
J
Jim young couple us
9
Superb
2024-06-15 via Nuitee