The Kings Arms Hotel

Hotels
7.8 (1722 reviews)
43 Hide Hill , Berwick-Upon-Tweed , gb

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Children allowed

Facilities

Non-smoking rooms
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Packed lunches
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Good location
Great breakfast
Cons:
Cleanliness issues
Room maintenance problems
Some amenities need updates

Categories

Cleanliness
6.51
Some guests mentioned issues with cleanliness, such as dusty rooms and maintenance problems.
Service
8.48
Many reviews praised the friendliness and helpfulness of the staff.
Location
8.52
Guests appreciated the location, noting it was close to facilities.
Room Quality
6.97
Rooms were generally comfortable, but some reviews indicated issues with furnishings and heating.
Amenities
7.5
Amenities such as breakfast were positively noted, but some areas showed signs of wear.
Value for Money
7.96
Most reviewers felt the price was reasonable for the services received.
Food and Beverage
8.01
Food quality was generally well-reviewed, with some negative comments about limited options.
Overall Experience
8.48
Overall, guests had a positive experience, with a few reservations about specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:01

Property Description

Historic Charm: The Kings Arms Hotel, a favorite of famous personalities like Charles Dickens and The Beatles, offers a unique 18th-century experience in Berwick upon Tweed.

Elegant Accommodations: Enjoy stylish rooms with modern amenities including en suite bathrooms, complimentary toiletries, and tea/coffee facilities, ensuring a comfortable stay.

Convenient Location: Explore nearby attractions such as the iconic Alnwick Castle, featured in the Harry Potter films, just a 40-minute drive away. Don't miss out on visiting Paxton House and The Maltings Theatre and Cinema, both within easy reach of the hotel.

Ready to experience history and luxury at The Kings Arms Hotel? Book your stay now for an unforgettable getaway.

Important information:

The public areas leading to the Executive Rooms are under renovation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 17 years old stay for £30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 1722 reviews
Cleanliness: 6.51
Service: 8.48
Location: 8.52
Room Quality: 6.97
Amenities: 7.5
Value for Money: 7.96
Food and Beverage: 8.01
Overall Experience: 8.48
J
John • family_with_children • gb
10
Pros:

Last minute booking and the staff were absolutely fantastic so friendly and helpful. Room was gorgeous clean hotel lovely and the restaurant was amazing food and the staff couldn't do enough for us would highly recommend staying with them. We will be booking again there.

2026-03-26 • via Nuitee
I
Isuru • couple • gb
10
2026-03-26 • via Nuitee
J
James • family_with_children • gb
4
Uncaring Management
Pros:

The Team were great and my complaint isn't relating to the Front of House Team. Room was great although my window had no handle so couldn't close the window. This was fine day one, but with no electric or heating on night two I couldn't sleep as it was so cold.

Cons:

On day two we were informed around 7 or 8pm that there is no Electric. We were on the way to our room after dinner and drinks. And I was with two other work Colleauges with their own rooms and we had to walk up 2 flights of stairs in total darkness.... no emergency lighting either. They are foing work so there was debris on the stairs and it was pretty dangerous. For the rest of the night we had to use our mobile phone torches to use toilet eyc. A miserable night and electric came on at midnight I believe. When I complained we were told we were offered another room, but the woman said we could try and move but think sll rooms are affected PLUS trying to pack up with suitcases etc using a mobile phone torch would be hard even if they could find us a room. We were offered no partial refund for this miserable night, but instead a 20% discount off our next stay but we're were touring UK training our Network so we will not be back. So no compensation for sitting in a cold dark room from 8 till 12pm. Miserable situation and uncaring management. Avoid!

2026-03-24 • via Nuitee
A
Allison • couple • gb
10
Perfect location; fantastic restaurant; beautiful refurbishment; helpful and happy staff… will be back 👌
Pros:

Recently refurbished to a very high… and beautiful… standard 😍 Staff extremely friendly and helpful 👌Bed very comfortable; food delicious 😋

Cons:

Nothing… it was stunning

2026-03-22 • via Nuitee
R
Reginald • solo_traveller • gb
9
Pros:

Great location , friendly staff

Cons:

Nothing

2026-03-20 • via Nuitee
M
Mitchell • solo_traveller • gb
10
2026-03-20 • via Nuitee
J
Jolanda • solo_traveller • nl
8
2026-03-17 • via Nuitee
4
466wendea • Couples
10
please ignore the older reviews
Pros:

my partner booked a 2 night staff for my birthday. 2 bottles of prosecco were in our room on arrival which we thought was a lovely touch. the room was top
class, recently refurbished, very clean and the bed and pillows were very comfortable. wooden blinds and blackout curtains made good for a lie-in. Breakfast was so nice and plenty to choose from. the staff were friendly, helpful and available but a special shout out to Gillian.

2026-03-16 • via Tripadvisor
S
Susan • couple • gb
10
Great hotel, Perfect location
Pros:

Clean room, Comfy bed, Great choice for breakfast perfectly cooked.

2026-03-15 • via Nuitee
S
Stephen • family_with_children • gb
8
2026-03-14 • via Nuitee
E
Eileen • family_with_children • gb
2
The first three night in room 22 were comfortable but sadly one night in room 15 ensured I won’t return!
Pros:

The location of the hotel is close to the quays and town centre. The staff were very friendly.

Cons:

The quality of the workmanship carried out in room 15 was so poor that I spent the night shivering and caught a chill.

2026-03-14 • via Nuitee
E
Eileen • solo_traveller • gb
6
A great location to use as a base to explore Northumberland but disturbed sleep by rattling windows detracted from my pl
Pros:

The warm friendly staff

Cons:

The rattling sash window

2026-03-14 • via Nuitee
L
Lorraine • family_with_children • gb
10
2026-03-09 • via Nuitee
D
Dean • family_with_children • gb
8
2026-03-04 • via Nuitee
P
penelope • couple • gb
8
Very pleasant atmosphere. Easy access to the ramparts.
Pros:

Staff attitude, very helpful

Cons:

Nothing

2026-03-03 • via Nuitee
G
Gavin Piers • couple • gb
8
Comfortable
Pros:

Really friendly and helpful staff. Lovely welcome and the team helped us make our son's birthday special.

Cons:

Some issues with cleaning and refreshments in the room, but sorted quickly when raised.

2026-03-03 • via Nuitee
C
Christine • extended_group • gb
9
Had a great stay here. Still refurbishing rooms but such a friendly clean hotel right in heart of Berwick upon Tweed.
Pros:

The manager and staff very friendly and made us feel very welcome. Nothing was too much trouble. That includes night staff. Room had just been refurbished and was a good standard. Beds comfy. Breakfast very good. Had Sunday roast at restaurant which was very nice. Again staff in restaurant were excellent.

Cons:

Nothing really. Could have had sky sports on television in lounge. Also some board games would have been welcome. Glad we took our own.

2026-03-03 • via Nuitee
E
Eileen • couple • gb
7
Nice hotel, very good location, very friendly and helpful staff.
Pros:

The staff were very helpful, welcoming and friendly. The room was nice and spacious with plenty of storage. Generous tea, coffee and biscuits on tray. The cooked breakfast was very good, and we ate on both evenings at the Amore restaurant. Food and service both very good.

Cons:

I believe the hotel is undergoing a refurbishment at the moment, and at the moment some parts are a bit inconsistent. There was obviously building work going on on the floor above us, starting quite early. So it would be better to review when all the work is complete.

2026-03-02 • via Nuitee
A
Amanda • solo_traveller • gb
10
Would highly recommend, breakfast beautiful rooms very cosy
Pros:

Room was very cosy, breakfast was beautiful and staff was very friendly when communicated with them.
Booked room in different name and staff was very helpful in changing it.

Cons:

Nothing

2026-02-27 • via Nuitee
M
Michael • family_with_children • gb
10
2026-02-27 • via Nuitee