The Grey Hotel

Hotels
•
Independent
8.8 (3473 reviews)
Schmiedingstrasse 11-13, Dortmund, NW, 44137 , Dortmund , DE
49-0231-41910300

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Pets allowed

Facilities

Free breakfast
Fitness facilities
Express check-out
Health club
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Concierge service
Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Cleanliness issues
Cold rooms
Slow lift

Categories

Cleanliness
7.76
Some guests reported cleanliness issues, such as dirty corners and a dirty kettle.
Service
9.73
Guests praised the staff for being friendly and helpful, providing excellent service throughout their stay.
Location
9.77
The hotel is conveniently located near the city center and major attractions.
Room Quality
8.22
Some guests found rooms a bit cold and noisy, but overall the quality was acceptable.
Amenities
8.25
Amenities such as Wi-Fi and breakfast had good reviews, but there were complaints about the lift being slow.
Value for Money
8.71
Guests felt the price was reasonable considering the overall offerings of the hotel.
Food and Beverage
9.26
Breakfast received positive feedback for its variety and quality.
Overall Experience
8.73
Overall satisfaction was high, despite some minor issues with cleanliness and room temperature.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:28

Property Description

Welcome to The Grey Hotel, where comfort meets convenience in the heart of Dortmund!

Recreational Amenities
Experience relaxation and well-being with access to our health club, complimentary Wi-Fi, and concierge services to cater to your every need. For fitness enthusiasts, take advantage of discounted access to a nearby gym.

Dining Delights
Savor a delicious meal at our restaurant and unwind at the bar/lounge with your favorite drink. Start your day right with a complimentary buffet breakfast, served daily, ensuring a perfect beginning to your adventurous day in the city.

Comfortable Accommodations
Retreat to one of our 34 tastefully designed guestrooms equipped with minibars, flat-screen TVs, and private bathrooms stocked with toiletries. Enjoy a blend of modern comforts and personal touches to feel right at home.

Don’t miss out—secure your stay at The Grey Hotel today and immerse yourself in all that Dortmund has to offer!

Important information:

  • Up to 2 children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DTM

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Pets

    Pets allowed

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.8
Based on 3473 reviews
Cleanliness: 7.76
Service: 9.73
Location: 9.77
Room Quality: 8.22
Amenities: 8.25
Value for Money: 8.71
Food and Beverage: 9.26
Overall Experience: 8.73
S
Sina • couple • de
10
2026-03-21 • via Nuitee
S
Sabine • solo_traveller • de
8
2026-03-21 • via Nuitee
D
Doris • solo_traveller • de
9
Pros:

Tolles Frühstück. Echtes Ei und Bäckerbrötchen. Tolle Auswahl!

2026-03-20 • via Nuitee
G
GABY • family_with_children • de
9
Pros:

Sauber, gutes Frühstück, nettes Personal, Aufzug, eigener Parkplatz im abgeschlossenen Hof. Zentral und ruhig

Cons:

Snackautomat wäre schön, da kein Restaurant im Hotel ist

2026-03-20 • via Nuitee
I
IRMIN • family_with_children • ba
3
Pogresna procjena los izbor
Pros:

breakfast is ok .Location near city

Cons:

Apartment on the street enterance very noisy .I was with children and you cant sleep very crouded. Even heating working small. Room is cold under the door very windy. In front of the door is baustelle.Apartment number 9

2026-03-18 • via Nuitee
A
Antonio • solo_traveller • it
9
2026-03-17 • via Nuitee
Z
Zsolt • family_with_children • hu
8
Pros:

Nagyon kedves személyzet. A hotel kiváló, központi helyen van. Tisztaság. A táskákat előtte és utána is ott lehetett hagyni. 8.5 a pontszám alapvetően.🙂

Cons:

A reggeli lehetett volna kicsit jobb. A párnák nekem nem jöttek be.

2026-03-17 • via Nuitee
P
Patrica • solo_traveller • de
10
Thank you again.🥰🥰
Pros:

Very clean room and bathroom.
The service was very good.
I will definitely come back to Dortmund and chose The Grey Design Hotel again and recommend to my friends.
I am very thankful.😍🫶😊

Cons:

Everything was perfect for me

2026-03-16 • via Nuitee
C
CindyCheung • solo_traveller • cn
9
Pros:

Really convinient as it‘s just 5 min walk to the HBF and also close to UBahn hence easy to connect to all the spots in the city. The staff were also very friendly. Nice breakfast. As a solo traveller it's much better than getting a dorm with just a small increased price and definately worthy the money!

Cons:

Nothing, everything is good

2026-03-16 • via Nuitee
A
Alpina60 • couple • de
7
2026-03-16 • via Nuitee
C
Costi Dobrea • couple • be
10
Very good value
Pros:

The hotel staff is friendly, you can reserve parking there. Good breakfast, clean rooms, and a nice shower.
The part that really stands out is decent pillows! We each had two normal pillows, not the flimsy ones.
Plus all museums are in a 15 minute walk radius.

Cons:

-

2026-03-16 • via Nuitee
R
Rainer • solo_traveller • de
8
Lage - Personal - Frühstück hauen alles raus
Pros:

Personal nett, freundlich, unkompliziert, sympathisch und total aufmerksam. Zimmer auch top sauber. Frühstück und Frühstücksraum war tatsächlich gut !

Cons:

Hellhörig. Damit hatte ich schon gerechnet und Ohrenschutz dabei. Ein zu einem Low Budget Hotel umgebautes Mietshaus hat so viele Schallbrücken - da ist mir ein bischen Trockenbau hier und da nicht viel zu machen. Zum dem Preis den ich erwischt habe voll ok weil die anderen Dinge top waren aber für einen Normalpreis würde ich nicht nochmal buchen.

2026-03-15 • via Nuitee
A
Andreea Georgiana • family_with_children • ro
8
2026-03-15 • via Nuitee
S
Sabine • solo_traveller • de
9
2026-03-15 • via Nuitee
L
Linda de M. • couple • nl
8
Pros:

Heel goede locatie bij het centrum. Mooie schone kamer en ruime badkamer. Fijne douche.

2026-03-14 • via Nuitee
D
Davit • couple • am
10
2026-03-14 • via Nuitee
I
Ionut • couple • ro
10
2026-03-13 • via Nuitee
L
LOWIMA • family_with_children • de
8
Pros:

Sehr freundliches Personal

2026-03-13 • via Nuitee
M
Milos • solo_traveller • rs
10
2026-03-13 • via Nuitee
T
Teutenberg • family_with_children • de
8
2026-03-12 • via Nuitee