The Grey Hotel

Hotels
•
Independent
8.8 (3473 reviews)
Schmiedingstrasse 11-13, Dortmund, NW, 44137 , Dortmund , DE
49-0231-41910300

listing image 1
Show all photos
Pets allowed

Facilities

Free breakfast
Fitness facilities
Express check-out
Health club
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Concierge service
Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Cleanliness issues
Cold rooms
Slow lift

Categories

Cleanliness
7.76
Some guests reported cleanliness issues, such as dirty corners and a dirty kettle.
Service
9.73
Guests praised the staff for being friendly and helpful, providing excellent service throughout their stay.
Location
9.77
The hotel is conveniently located near the city center and major attractions.
Room Quality
8.22
Some guests found rooms a bit cold and noisy, but overall the quality was acceptable.
Amenities
8.25
Amenities such as Wi-Fi and breakfast had good reviews, but there were complaints about the lift being slow.
Value for Money
8.71
Guests felt the price was reasonable considering the overall offerings of the hotel.
Food and Beverage
9.26
Breakfast received positive feedback for its variety and quality.
Overall Experience
8.73
Overall satisfaction was high, despite some minor issues with cleanliness and room temperature.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:28

Property Description

Welcome to The Grey Hotel, where comfort meets convenience in the heart of Dortmund!

Recreational Amenities
Experience relaxation and well-being with access to our health club, complimentary Wi-Fi, and concierge services to cater to your every need. For fitness enthusiasts, take advantage of discounted access to a nearby gym.

Dining Delights
Savor a delicious meal at our restaurant and unwind at the bar/lounge with your favorite drink. Start your day right with a complimentary buffet breakfast, served daily, ensuring a perfect beginning to your adventurous day in the city.

Comfortable Accommodations
Retreat to one of our 34 tastefully designed guestrooms equipped with minibars, flat-screen TVs, and private bathrooms stocked with toiletries. Enjoy a blend of modern comforts and personal touches to feel right at home.

Don’t miss out—secure your stay at The Grey Hotel today and immerse yourself in all that Dortmund has to offer!

Important information:

  • Up to 2 children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DTM

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Pets

    Pets allowed

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.8
Based on 3473 reviews
Cleanliness: 7.76
Service: 9.73
Location: 9.77
Room Quality: 8.22
Amenities: 8.25
Value for Money: 8.71
Food and Beverage: 9.26
Overall Experience: 8.73
G
Gianfranco • couple • it
9
Ottimo hotel, colazione ottima e variegata per tutti i gusti, personale disponibile e gentile, la consiglio assolutament
Pros:

Posizionare ottima, cinque minuti dalla stazione centrale, pochi minuti dall’ufficio del turismo e dalla principale via commerciale della città

Cons:

Nulla, era tutto perfetto

2026-05-30 • via Nuitee
M
Monika • extended_group • de
9
Gut
2026-05-30 • via Nuitee
S
Sabine • solo_traveller • de
8
In Ordnung für Kurzaufenthalt
Pros:

Top Lage

Cons:

Das Doppelbett war für 2 Personen eindeutig zu schmal. Zimmer und Bad waren sehr klein, keinerlei Ablageflächen im Bad.

2026-05-29 • via Nuitee
G
Goos • solo_traveller • nl
9
Pros:

Mooie ruime kamer nr 304

Cons:

Niets

2026-05-29 • via Nuitee
A
Ann-Marie • solo_traveller • se
8
2026-05-29 • via Nuitee
K
Katrin • solo_traveller • de
7
Okay für eine Nacht
Pros:

Tolles Frühstück, Zentrale Lage , schlichtes modernes Design

Cons:

Zimmer waren recht klein

2026-05-28 • via Nuitee
G
Graziella • solo_traveller • nl
4
Pros:

De ligging als het parkeren niet ook nog eens zo duur was terwijl er eerst wordt aangegeven dat het kosteloos is zowel voor de auto als de hond

Cons:

Kosten voor hond en auto duur terwijl dat nergens is aangegeven we hebben een nacht bijgeboekt maar moesten of uitchecken en 3 uur later terugkomen ipv upgrade naar even duurdere kamer die vrijstond met balkon, sober ontbijt geen bacon of gebakken eieren weinig boord weinig keuze

2026-05-27 • via Nuitee
S
Sayat • family_with_children • tr
7
2026-05-27 • via Nuitee
V
Vincent • couple • gb
9
Great overnight stay. Easy check in. Good breakfast. And very happy for the great fan in the room on a very hot day.
Pros:

Location great

2026-05-27 • via Nuitee
T
Taras • solo_traveller • ua
9
Чудове місце для короткоі зупинки
Pros:

Хороший ситний сніданок, відмінне розташування. Хоч готель і розміщений одразу напроти залізничного вокзалу і фактично прямо в центрі міста, але в номері було дуже тихо і спокійно

2026-05-26 • via Nuitee
Ιωαννης • couple • gr
5
Απογοητεύτηκα
Pros:

Ωραίο το δωμάτιο

Cons:

Το δωμάτιο ήταν έξω από το ξενοδοχείο . Θα μπορούσα να πάω σε airbnb πηγα σε ξενοδοχείο για ασφάλεια την οποία δεν είχα μιας και το δωμάτιο ήταν εκτός ξενοδοχείου και η πόρτα του δωματίου έβλεπε στον δρόμο ..ήταν ένας χώρος καταστήματος που τον μετέτρεψαν σε δωμάτιο .όλη η μπροστινή πλευρά ήταν τζαμαρίες καταστήματος .πίσω είχε κάδους σκουπιδιών που πέταγαν σκουπίδια μέχρι πολύ αργά το βράδυ υπάρχει γκαράζ που έμπαιναν και έβγαιναν το βράδυ με πολύ θόρυβος από την γκαράζ πόρτα . Ένα από τα πίσω παράθυρα ήταν ανοιχτό με αποτέλεσμα να έρχεται όλος ο θόρυβος μέσα δεν μπορούσαμε να το κλείσουμε μιας και είχε ειδικό μηχανισμό και είχαν αφαιρέσει το χειριστήριο.

2026-05-26 • via Nuitee
M
Michael • solo_traveller • de
6
Pros:

Für Familienzimmer eine gute Größe.
Im Nebengebäude bedeutet man übernachtet in einem Ladenlokal mit sehr großen Schaufenster die abgeklebt sind. Diese Sehschlitze sind das einzige Tageslicht was ins Zimmer kommt. Somit schläft man eigentlich direkt neben dem Bürger steig. Durch die Tür kommt direkt die frische Luft durch. Deswegen war es morgens schon frisch im Zimmer. Ein Glück hatten wir keine Minusgrade.

2026-05-25 • via Nuitee
H
Hakobyan • extended_group • am
8
2026-05-25 • via Nuitee
O
Oliver • solo_traveller • de
10
2026-05-25 • via Nuitee
D
Davey • couple • gb
10
Pros:

The location was perfect, the room was great and clean, the breakfast was very inviting and the breakfast itself was just what we needed. We slept and ate very well, thank you.

2026-05-25 • via Nuitee
O
Odessa • family_with_children • nl
8
2026-05-24 • via Nuitee
J
Joyce • couple • nl
7
Locatie prima, kamer is okay wel stoffig. Personeel niet klantvriendelijk.
Pros:

Locatie is top.
Parkeerplaats bij het hotel

Cons:

Het ontbijt. Ontbijt is tot 10 uur. Helaas word er niet aangevuld. Dus geen croissants en andere broodjes. Dame erover aangesproken. Zei zegt er zijn maar beperkt croissants. Op is op.
Niet vriendelijk. Aangegeven bij de receptie. Die verwijst me weer naar de ontbijtdame.

2026-05-24 • via Nuitee
H
Hilger • family_with_children • de
8
Klare Weiterempfehlung
Pros:

Lage und Größe des Zimmers, Frühstück

Cons:

Disco in der Nähe. Die ganze Nacht ständig Bässe der Subwoofer gehört.

2026-05-23 • via Nuitee
W
Werner • solo_traveller • de
9
2026-05-23 • via Nuitee
Çağtay • family_with_children • tr
10
2026-05-22 • via Nuitee