The Grey Hotel

Hotels
•
Independent
8.8 (3473 reviews)
Schmiedingstrasse 11-13, Dortmund, NW, 44137 , Dortmund , DE
49-0231-41910300

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Pets allowed

Facilities

Free breakfast
Fitness facilities
Express check-out
Health club
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Concierge service
Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Cleanliness issues
Cold rooms
Slow lift

Categories

Cleanliness
7.76
Some guests reported cleanliness issues, such as dirty corners and a dirty kettle.
Service
9.73
Guests praised the staff for being friendly and helpful, providing excellent service throughout their stay.
Location
9.77
The hotel is conveniently located near the city center and major attractions.
Room Quality
8.22
Some guests found rooms a bit cold and noisy, but overall the quality was acceptable.
Amenities
8.25
Amenities such as Wi-Fi and breakfast had good reviews, but there were complaints about the lift being slow.
Value for Money
8.71
Guests felt the price was reasonable considering the overall offerings of the hotel.
Food and Beverage
9.26
Breakfast received positive feedback for its variety and quality.
Overall Experience
8.73
Overall satisfaction was high, despite some minor issues with cleanliness and room temperature.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:28

Property Description

Welcome to The Grey Hotel, where comfort meets convenience in the heart of Dortmund!

Recreational Amenities
Experience relaxation and well-being with access to our health club, complimentary Wi-Fi, and concierge services to cater to your every need. For fitness enthusiasts, take advantage of discounted access to a nearby gym.

Dining Delights
Savor a delicious meal at our restaurant and unwind at the bar/lounge with your favorite drink. Start your day right with a complimentary buffet breakfast, served daily, ensuring a perfect beginning to your adventurous day in the city.

Comfortable Accommodations
Retreat to one of our 34 tastefully designed guestrooms equipped with minibars, flat-screen TVs, and private bathrooms stocked with toiletries. Enjoy a blend of modern comforts and personal touches to feel right at home.

Don’t miss out—secure your stay at The Grey Hotel today and immerse yourself in all that Dortmund has to offer!

Important information:

  • Up to 2 children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DTM

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Pets

    Pets allowed

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.8
Based on 3473 reviews
Cleanliness: 7.76
Service: 9.73
Location: 9.77
Room Quality: 8.22
Amenities: 8.25
Value for Money: 8.71
Food and Beverage: 9.26
Overall Experience: 8.73
A
Artur • family_with_children • de
6
2026-07-11 • via Nuitee
I
Ilya • extended_group • se
10
Good hotel with friendly staff and good breakfast.
Pros:

Big rooms with a spacious bathroom

Cons:

Narrow parking, recurring good parking skills to park the car properly.

2026-07-11 • via Nuitee
P
Paul • solo_traveller • fr
10
Très agréable et je voudrais y revenir
Pros:

J'ai passé une nuit très reposante dans cette hôtel, la rue est calme, même fenêtre ouverte on peut dormir tranquille. La chambre et la salle de bain sont super. Le lit est très confortable. Mais il manque une ou deux étagère dans la salle de bains.

Cons:

Que les parois de l'ascenseur ne soit pas isolé des parois fixe. Même s’il va doucement, on est pas à l'abri qu'une personne se prenne une lanière de sac entre les interstices.

2026-07-11 • via Nuitee
M
Martina • solo_traveller • hr
10
2026-07-10 • via Nuitee
G
Gülşah • couple • tr
9
2026-07-09 • via Nuitee
R
Rainer • solo_traveller • de
10
2026-07-09 • via Nuitee
E
EMILIA • solo_traveller • ae
10
Pros:

Всичко е прекрасно, тихо, чисто и вкусно. Местонахождението също.
А персоналът, приветлив, услужлив,
Млад и щастлив! Чувствах се у дома!

2026-07-08 • via Nuitee
R
Robert • solo_traveller • nl
8
2026-07-07 • via Nuitee
T
Torsten • solo_traveller • de
9
2026-07-07 • via Nuitee
J
Judith • extended_group • de
3
Unzumutbar heiß und stickig
Pros:

Das Personal war freundlich und das Frühstück völlig ausreichend. Die Betten waren super bequem und das Zimmer hatte alles was wir brauchten - außer IRGENDEINE Möglichkeit, die Temperatur auf ein erträgliches Maß zu reduzieren.

Cons:

Das Hotel hat keine Klimaanlage, was mir beim Buchen nicht aufgefallen ist. Dass wir dort dann ausgerechnet am heißesten Wochenende des Jahres schlafen wollten, war wohl Pech. Allerdings waren das Zimmer im dritten Stock mit lediglich einem Ventilator unzumutbar: Die Temperatur im Zimmer waren so hoch, dass wir nachts das Bedürfnis hatten, im Auto zu schlafen, welches in der Tiefgarage gegenüber geparkt war. Leider gab es weder einen Ventilator mit Klimafunktion, noch einen zweiten Ventilator auf Nachfrage. Im Sommer würde ich dieses Hotel in Zukunft meiden.

2026-07-06 • via Nuitee
M
Martijn • solo_traveller • nl
9
Geweldig verblijf
Pros:

Mooi kleinschalig hotel dicht bij het centrum. Goed ontbijt met ruim assortiment en verse broodjes.

Cons:

Kamer had geen airco, al was dat eigenlijk geen probleem.

2026-07-06 • via Nuitee
I
IREM • couple • tr
8
2026-07-05 • via Nuitee
S
Silvia • family_with_children • ch
6
2026-07-04 • via Nuitee
B
Bastiaan • solo_traveller • nl
8
2026-07-04 • via Nuitee
T
Thomas • solo_traveller • de
7
Cons:

Keine Klimaanlage

2026-07-04 • via Nuitee
F
Frits • extended_group • nl
9
Pros:

Top

2026-07-04 • via Nuitee
K
Kristina • couple • de
9
Bahnhofsnahes sauberes Hotel mit leckerem Frühstück
Pros:

Sehr nah zum Bahnhof. Sauber und modern. Ein fantastisches Frühstück mit sehr freundlicher und zuvorkommender Bedienung. Auch das Personal am Empfang war freundlich.

2026-07-04 • via Nuitee
F
Fernando • solo_traveller • de
10
2026-07-03 • via Nuitee
A
ANDRII • solo_traveller • ua
8
2026-07-03 • via Nuitee
I
Ionut • family_with_children • dk
10
Pros:

Curat, liniște, aproape de centru și mic dejun cu multe opțiuni.

Cons:

Fara aer condiționat.

2026-07-03 • via Nuitee