The Grey Hotel

Hotels
•
Independent
8.8 (3473 reviews)
Schmiedingstrasse 11-13, Dortmund, NW, 44137 , Dortmund , DE
49-0231-41910300

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Pets allowed

Facilities

Free breakfast
Fitness facilities
Express check-out
Health club
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Concierge service
Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Cleanliness issues
Cold rooms
Slow lift

Categories

Cleanliness
7.76
Some guests reported cleanliness issues, such as dirty corners and a dirty kettle.
Service
9.73
Guests praised the staff for being friendly and helpful, providing excellent service throughout their stay.
Location
9.77
The hotel is conveniently located near the city center and major attractions.
Room Quality
8.22
Some guests found rooms a bit cold and noisy, but overall the quality was acceptable.
Amenities
8.25
Amenities such as Wi-Fi and breakfast had good reviews, but there were complaints about the lift being slow.
Value for Money
8.71
Guests felt the price was reasonable considering the overall offerings of the hotel.
Food and Beverage
9.26
Breakfast received positive feedback for its variety and quality.
Overall Experience
8.73
Overall satisfaction was high, despite some minor issues with cleanliness and room temperature.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:28

Property Description

Welcome to The Grey Hotel, where comfort meets convenience in the heart of Dortmund!

Recreational Amenities
Experience relaxation and well-being with access to our health club, complimentary Wi-Fi, and concierge services to cater to your every need. For fitness enthusiasts, take advantage of discounted access to a nearby gym.

Dining Delights
Savor a delicious meal at our restaurant and unwind at the bar/lounge with your favorite drink. Start your day right with a complimentary buffet breakfast, served daily, ensuring a perfect beginning to your adventurous day in the city.

Comfortable Accommodations
Retreat to one of our 34 tastefully designed guestrooms equipped with minibars, flat-screen TVs, and private bathrooms stocked with toiletries. Enjoy a blend of modern comforts and personal touches to feel right at home.

Don’t miss out—secure your stay at The Grey Hotel today and immerse yourself in all that Dortmund has to offer!

Important information:

  • Up to 2 children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DTM

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Pets

    Pets allowed

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.8
Based on 3473 reviews
Cleanliness: 7.76
Service: 9.73
Location: 9.77
Room Quality: 8.22
Amenities: 8.25
Value for Money: 8.71
Food and Beverage: 9.26
Overall Experience: 8.73
H
HF 09 • solo_traveller • de
10
Pros:

L'emplacement de l'hôtel été juste parfait, réservation parking, le buffet petit déjeuner nombreux choix très bon et frais nous y reviendrons très prochainement séjour très apprécié

2026-04-18 • via Nuitee
R
Reinhard • couple • de
8
2026-04-18 • via Nuitee
H
Harald • solo_traveller • at
8
2026-04-17 • via Nuitee
S
Sevastian • solo_traveller • ua
10
2026-04-16 • via Nuitee
M
Marina • couple • me
9
Pros:

Perfect location to spend a night before early flight from Dortmund airport.
Comfortable bed, very clean.
Breakfast with a great choice of vegan food.

2026-04-15 • via Nuitee
V
Van der Vliet • couple • nl
9
2026-04-15 • via Nuitee
S
Schulz • solo_traveller • de
9
2026-04-15 • via Nuitee
W
Wadas • solo_traveller • de
10
2026-04-14 • via Nuitee
R
Rekka • family_with_children • de
9
beim nächsten Städtetrip jederzeit wieder
Pros:

Tolles Frühstück (und reichliche Auswahl) - super Lage

2026-04-14 • via Nuitee
M
Manuela • couple • de
8
2026-04-13 • via Nuitee
J
Jan Frederik • family_with_children • nl
5
Prima voor 1 nacht, maar zeker niet voor langer
Pros:

Prima ontbijt, vriendelijk personeel. Moesten helaas behoorlijk lang wachten voor een plek in de ontbijtruimte.

Cons:

Het bed is veel te smal. En veel lawaai tot diep in de nacht van een discotheek in de buurt

2026-04-13 • via Nuitee
W
Woestmann • couple • de
7
Alles okay.
Pros:

Frühstück und die Freundlichkeit.

2026-04-13 • via Nuitee
A
Anne • solo_traveller • be
10
Aanrader
Pros:

Vriendelijk personeel
Parkeren achter hotel
Loopafstand van centraal station en centrum
Gelegen in een rustige straat
Goede wifi
Kamer en badkamer comfortabel en netjes
Goede verduisteringsgordijnen
Ontbijt netjes en uitgebreid

2026-04-13 • via Nuitee
A
Anne • couple • de
9
Pros:

Sehr nettes Team, super Frühstück, ruhige und saubere Zimmer.

2026-04-13 • via Nuitee
E
Ellen • solo_traveller • de
9
Schönes Unterkunft und toller Service
Pros:

Schönes sauberes Zimmer, bequemes Mobiliar, Fahrstuhl etwas langsam.
Frühstück umfangreich und mit persönlichen Nachfragen nach Wünschen. Wirklich super freundlich und nett. Reservierten Parkplatz wurde mit Namen gekennzeichnet und sogar auf die Fahrzeuggröße geachtet.
Im Zimmer standen Getränke parat und man konnte sich einen Tee kochen.
Auf jeden Fall kommen wir gerne wieder.

Cons:

Leider rich es anfänglich etwas streng im Zimmer, Lüften half dann aber

2026-04-12 • via Nuitee
P
Peggy • couple • de
7
2026-04-12 • via Nuitee
S
Sanchez • solo_traveller • de
9
2026-04-12 • via Nuitee
B
Bernd • solo_traveller • de
10
2026-04-12 • via Nuitee
M
Matthias • solo_traveller • de
8
Pros:

Gute Lage, freundliches Personal. Einrichtung durchdacht.

Cons:

Etwas zu hellhörig nach innen.

2026-04-12 • via Nuitee
C
Cornelia • solo_traveller • de
9
2026-04-11 • via Nuitee