The Grey Hotel

Hotels
•
Independent
8.8 (3473 reviews)
Schmiedingstrasse 11-13, Dortmund, NW, 44137 , Dortmund , DE
49-0231-41910300

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Pets allowed

Facilities

Free breakfast
Fitness facilities
Express check-out
Health club
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Concierge service
Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Cleanliness issues
Cold rooms
Slow lift

Categories

Cleanliness
7.76
Some guests reported cleanliness issues, such as dirty corners and a dirty kettle.
Service
9.73
Guests praised the staff for being friendly and helpful, providing excellent service throughout their stay.
Location
9.77
The hotel is conveniently located near the city center and major attractions.
Room Quality
8.22
Some guests found rooms a bit cold and noisy, but overall the quality was acceptable.
Amenities
8.25
Amenities such as Wi-Fi and breakfast had good reviews, but there were complaints about the lift being slow.
Value for Money
8.71
Guests felt the price was reasonable considering the overall offerings of the hotel.
Food and Beverage
9.26
Breakfast received positive feedback for its variety and quality.
Overall Experience
8.73
Overall satisfaction was high, despite some minor issues with cleanliness and room temperature.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:28

Property Description

Welcome to The Grey Hotel, where comfort meets convenience in the heart of Dortmund!

Recreational Amenities
Experience relaxation and well-being with access to our health club, complimentary Wi-Fi, and concierge services to cater to your every need. For fitness enthusiasts, take advantage of discounted access to a nearby gym.

Dining Delights
Savor a delicious meal at our restaurant and unwind at the bar/lounge with your favorite drink. Start your day right with a complimentary buffet breakfast, served daily, ensuring a perfect beginning to your adventurous day in the city.

Comfortable Accommodations
Retreat to one of our 34 tastefully designed guestrooms equipped with minibars, flat-screen TVs, and private bathrooms stocked with toiletries. Enjoy a blend of modern comforts and personal touches to feel right at home.

Don’t miss out—secure your stay at The Grey Hotel today and immerse yourself in all that Dortmund has to offer!

Important information:

  • Up to 2 children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DTM

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Pets

    Pets allowed

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.8
Based on 3473 reviews
Cleanliness: 7.76
Service: 9.73
Location: 9.77
Room Quality: 8.22
Amenities: 8.25
Value for Money: 8.71
Food and Beverage: 9.26
Overall Experience: 8.73
E
Elke • solo_traveller • de
8
Ruhig, aber heiß
Pros:

Nahe am Bahnhof und trotzdem ruhig. Das Frühstück war gut und die Mitarbeiterin am ersten Tag war sehr freundlich und hilfsbereit.

Cons:

Manches in dem Hotel ist in die Jahre gekommen. In meinem Zimmer war die Badezimmertür unten ganz abgeblättert.
Leider hat das Hotel keine Klimaanlage und es war unerträglich heiß in den Räumen, so dass wir einen Tag früher abgereist sind.

2026-06-27 • via Nuitee
N
Natasya • solo_traveller • de
10
I would like to stay here again in the next vacation.
Pros:

Clean an all prepared

Cons:

So far i liked all

2026-06-27 • via Nuitee
A
Arkisto • solo_traveller • pl
4
Pros:

The locked entrance to the car park. Nice dining room.

Cons:

Lack of air conditioning. Tiny bathroom with lack of shelves. The fridge in the room is hardly working. Two single bedsheets put across our double bed. Only one bedside lamp.

2026-06-26 • via Nuitee
M
Michael • solo_traveller • de
6
2026-06-26 • via Nuitee
G
Günter • couple • de
8
2026-06-26 • via Nuitee
D
Dirk • solo_traveller • at
8
2026-06-26 • via Nuitee
A
Andrei Moldovan • solo_traveller • ro
10
2026-06-26 • via Nuitee
A
Arsen • solo_traveller • am
8
2026-06-26 • via Nuitee
J
Julia • solo_traveller • cl
9
Pros:

Los detalles como zapatillas, vasos, hervidor, todo muy limpio y amplio. Muy buen desayuno y ubicación.

Cons:

Que no hubiera aire acondicionado, que dadas las altas temperaturas del verano se hace necesario.

2026-06-25 • via Nuitee
L
Lisa • extended_group • at
8
Waren im großen und Ganzen sehr zufrieden
Pros:

Sehr zentral

Cons:

Es war leider sehr heiß und stickig. Klima wäre vorteilhaft.

2026-06-25 • via Nuitee
C
Christian • extended_group • de
8
2026-06-25 • via Nuitee
D
donato • family_with_children • it
7
Pros:

Posizione centralissima

Cons:

Un po più di pulizia

2026-06-25 • via Nuitee
H
Hans • extended_group • de
8
Perfektes Hotel in zentraler Lage mit super Frühstück
Pros:

Super Frühstück, klasse Lage durch Nähe Hauptbahnhof u U-Bahn

Cons:

Zimmer bei Hitzewelle Ende Juni extrem warm. Der im Zimmer befindliche Ventilator brachte da leider nicht viel. Ansonsten alles gut.

2026-06-24 • via Nuitee
T
Thorsten • solo_traveller • de
8
Pros:

Sehr gute Lage, gutes Frühstück, problemloser Service

Cons:

Es ist halt aktuell sehr heiß und das Zimmer war nicht wirklich gut klimatisiert

2026-06-24 • via Nuitee
E
Eva Maria • couple • de
10
2026-06-24 • via Nuitee
N
Naira • couple • am
10
2026-06-24 • via Nuitee
N
Nadine • solo_traveller • de
8
2026-06-24 • via Nuitee
D
Dirk • solo_traveller • de
6
Keine Nacht mehr, nicht annähernd 8,7 Punkte wert
Pros:

Bett war ok

Cons:

Kleines Zimmer, geringe und schräge Deckenhöhe im 3.OG, keine Klimaanlage und somit sehr heiß unterm Dach, Lüfter im Bad hat warme Luft geblasen, kein Shampoo/Duschbad nur Handwaschlotion in Dusche, lose Steckdosen und Handtuchhalter

2026-06-23 • via Nuitee
T
Thomas • couple • de
5
2026-06-23 • via Nuitee
G
Genannt • family_with_children • de
9
2026-06-23 • via Nuitee