Motel 6-College Station, TX - Bryan

Pool

DO NOT, DO NOT, DO NOT even consider booking at this DUMP with HORRIBLE CUSTOMER SERVICE!

As I approaching the Front Desk, the Attendant asked for my name as normal and asked if I made my reservation through an OTA (Online Travel Agency) like Priceline, Expedia etc. I replied yes and she immediately tells me that Reservations made throughs OTAs are not showing up on their system and I need to contact my OTA and ask for a refund and book directly with Motel 6. I said, excuse me, I can provide my Confirmation Number and additional booking info however, she did not want to see it or listen to me. I asked what are my options and she told me I could book direct with Motel 6. I replied that the room has already been paid through my OTA. Again, she told me to contact my OTA who I booked my reservation.

I call my OTA, who, btw, provided EXCELLENT CUSTOMER SERVICE and relocated to another NICER PROPERTY.

While I was on hold with my OTA, the Manager, steps to the front desk and asks which OTA I booked through and the date of the booking. I will quote his HORRIBLE CUSTOMER SERVICE, “I don’t care who you booked through and what day you booked, your reservation is not in our system.”

While he was providing this HORRIBLE CUSTOMER SERVICE, I was thinking the OTA is your Business Partner and you should make this right. Again, his response was contact your OTA and tell them to refund your money.

Mr. Manager, it’s not your customers fault that the reservations made through an OTA are not showing up in YOUR SYSTEM! Perhaps, you should contact the OTAs and try to get the issue resolved rather than barking at paying customers.

So again, I say DO NOT, DO NOT, DO NOT even consider booking at this DUMP with HORRIBLE CUSTOMER SERVICE!

I like that the property was by a lot of food places.

Only place I'm staying. Best people ever.

The location to my event was really close and convenient.

I really enjoyed the use of the facilities, such as the laundry wash and dryer, the morning coffee, the easy accessibility to my room, the safe environment, and the location near the main road and where the buses stop. The management and staff were also accommodating, very courteous, caring, and assisted me in moving around and ensuring my comfort in the property during my stay. The refrigerator was excellent. The bathtub, the toilet and the accessories were also very much in excellent condition. The room service thoroughly cleaned by place whenever I am out. The front desk also let me know whenever a package from an order purchase arrived as soon as it did. The AC works fine even if turned on all day. The multinational maintenance staff also replenished my towels and toilet paper, which were abundant, everyday. The location is also central, near places like Gold's Gym, Target, HEB, and other eating places and bus stops to other points, located as the motel is along South Texas Avenue. There is also accessibility to reliable cab service if needed be. There is also parking space, if you are renting a vehicle during your stay.

Air

Easy to find. Easy access to my destination home.

The photos in the internet