Studio 6 Houston TX Medical Center NRG Stadium

Smell nasty

I traveled to Houston for a medical appointment at a cancer center. I am a Stage IV cancer patient, and this trip was medically necessary. When booking my reservation, It was specifically noted that I would not be charged until arrival and that early check-in was available upon request. Because I am unfamiliar with the Houston area and traveling alone as a female, safety, cleanliness, and the ability to rest were critical factors in selecting this hotel.
Unfortunately, I experienced none of these.
I arrived at the hotel at approximately 1:00 PM and was informed that I would not be allowed to check in early, despite being told that the room was ready. I was also denied access to a restroom. During this time, there were individuals loitering in the street and along the fence at the hotel driveway, which made me feel unsafe.
Due to these conditions, I requested to cancel my stay and receive a refund. This request was denied, and I was informed that the booking was nonrefundable. Having no other immediate option, I checked in after my doctor’s appointment later that day.
The first room I was given was unacceptable. The room smelled strongly of urine, and upon inspection, there was dried urine splattered on the floor between the beds and under the shelving. The floor was visibly filthy; when I used a towel to wipe it, the towel became black. This condition was unsanitary and entirely inappropriate, especially for someone undergoing cancer treatment.
I requested a room change and was moved to another room around 11:00 PM. While this room did not smell of urine, it smelled strongly of marijuana. At that point, I was exhausted and simply wanted to sleep.
Unfortunately, sleep was not possible. The room faced the freeway and was subjected to constant loud traffic, revving engines, squealing tires, vehicles loitering in the parking lot, and repeated police and ambulance sirens throughout the night.

Window with hole in it, door with huge gap at bottom, no shower that was wheelchair assesable. Sheets were nasty with blood stains. There was black dried on skin on toliet no frige or microwave until noon the next day. No working phone in room. And they weed smoking next door and management did nothing. I want a refund because I was told they gave my room that was prepaid for was giving to someone else. I litterly was trapped in my room because of the people next didn't want to sleep and just kept partying. I felt very unsafe but had no options because I asked for a refund and was told booking.com doesn't allow it.

The volume of the television

Everything

I did not like that there was no hot water for my family and I to shower, so we had to use cold water instead. And I did not like the fact that the whole time we were there, the staff did not come knock on our door the next morning to change our linens for the beds, nor bring us clean fresh towels. We went out and purchased towels from Walmart

Even though there are signs posted on hotel’s green areas regarding the guests dogs’ waste pickup, most tenants ignore this law and don’t clean after their pets.