Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Pool temperature issues
Value for money concerns

Categories

Cleanliness
8.88
Multiple reviews mention cleanliness as a positive aspect.
Service
9.35
Staff were consistently praised for being friendly and helpful.
Location
9.39
Highlighted as being perfect for exploring Melbourne.
Room Quality
8.84
Rooms mentioned to be spacious and comfortable, with some positive notes on decor.
Amenities
8.87
General positive remarks about amenities, though some issues noted with the pool.
Value for Money
7.83
Some reviews indicated dissatisfaction with the value received.
Food and Beverage
8.38
Breakfast had mixed reviews, but buffet was noted as lovely.
Overall Experience
8.85
Generally good experience with various positive sentiments noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:13

Property Description

Luxurious Accommodation
Sheraton Melbourne Hotel offers luxurious air-conditioned rooms with flat-screen TVs and marble bathrooms, providing a comfortable and elegant stay for guests.

Dining and Entertainment
Indulge in French cuisine at Little Collins Kitchen or enjoy city views with a cocktail at The Terrace Bar, offering a delightful dining and entertainment experience.

Convenient Location
Located in Melbourne's CBD, Sheraton Melbourne Hotel is within walking distance to major attractions like Princess Theatre and Treasury Gardens, making it the perfect choice for both leisure and business travelers.

Experience luxury and convenience at Sheraton Melbourne Hotel. Book your stay now for an unforgettable experience.

Important information:

Please note that there is a 1.95% charge when you pay with a credit card.

Please note at-least 1 guest in each room type must be 18-years of age or older.

You must show a valid credit card and a valid photo ID upon check-in. This credit card and photo ID must be in the same name as the guest's name on the booking confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Location

Guest Reviews

8.8
Based on 2013 reviews
Cleanliness: 8.88
Service: 9.35
Location: 9.39
Room Quality: 8.84
Amenities: 8.87
Value for Money: 7.83
Food and Beverage: 8.38
Overall Experience: 8.85
O
Olivia • solo_traveller • au
10
2026-08-19 • via Nuitee
R
Rose • solo_traveller • au
8
2026-08-18 • via Nuitee
M
Michelle • extended_group • au
9
2026-08-17 • via Nuitee
M
Matthew • solo_traveller • au
8
2026-08-17 • via Nuitee
A
Analyn • extended_group • au
9
2026-08-16 • via Nuitee
B
Bridget • family_with_children • au
7
Our stay was fantastic, we love to get up to the city. Can’t wait to come back.
Pros:

The breakfast yummy and we lasted all day without needing anything to eat.

Cons:

The size of the beds were small just doubles.

2026-08-16 • via Nuitee
N
natascha • couple • au
8
2026-08-15 • via Nuitee
V
Vicky • extended_group • au
8
Great stay, friendly staff
Pros:

Bathroom

Cons:

Bed was small. A king bed would've been better

2026-08-14 • via Nuitee
Y
YOSHIE • couple • jp
4
2026-08-12 • via Nuitee
P
Pamela • extended_group • au
6
Nice hotel but expected more
Pros:

Big room and had a bath

Cons:

Sad it had a mini bar and room service. There was no mini bar in room had to call to get any mini bar items. Phone in room worked to get calls but not to make calls.

2026-08-11 • via Nuitee
M
Morena • couple • au
10
2026-08-10 • via Nuitee
S
Scott • couple • au
10
Great getaway with friends in a comfortable hotel.
Pros:

It was our third visit to the hotel. The staff and amenities are always fantastic. What we did different this time was dine in the restaurant. We enjoyed a terrific steak dinner. I highly recommend this option as they worked with our timeline perfectly to ensure we made it to our show on time.

2026-08-10 • via Nuitee
N
Nichole • extended_group • au
7
2026-08-10 • via Nuitee
H
Heather • couple • au
8
2026-08-09 • via Nuitee
J
Jo-Anne • family_with_children • au
9
Great location, wonderful service and a perfect hotel for families.
Pros:

Location, willingness to make it a special stay for my children with birthday treats.

Cons:

Bathroom was a bit dirty - mildew

2026-08-09 • via Nuitee
R
Ricki • solo_traveller • au
8
2026-08-09 • via Nuitee
L
Leigh • couple • au
10
2026-08-09 • via Nuitee
S
Stephen • couple • au
10
Pros:

everything

Cons:

pool could have warmer in the spa

2026-08-09 • via Nuitee
V
Van • family_with_children • au
10
2026-08-09 • via Nuitee
N
Nawaf • couple • sa
4
عاديه
Pros:

بعض تعامل الموظفين كان جيد

Cons:

حين قمت بالحجز في الفندق حرصت أن يكون فندق خمس نجوم وعندما اطّلعت على الصور والفيديوهات كان الفندق ممتاز ،، حين وصلت للفندق اكتشفت بانه لا يوجد حتى موظف يقوم بتنزيل الحقائب أنا قمت بتنزيلها بنفسي والغرف جدا صغيره عكس ما وضحت الصوره ولا يوجد موظفين كافين في الفندق والخدمات لم تكن تناسب فندق خمس نجوم بالإضافه إلى ذلك الفطور غير جيد وصغير

2026-08-07 • via Nuitee