Sheraton Melbourne Hotel

Hotels
•
Sheraton
8.8 (1944 reviews)
27 Little Collins Street , Melbourne , au

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Pool temperature issues
Value for money concerns

Categories

Cleanliness
8.88
Multiple reviews mention cleanliness as a positive aspect.
Service
9.35
Staff were consistently praised for being friendly and helpful.
Location
9.39
Highlighted as being perfect for exploring Melbourne.
Room Quality
8.84
Rooms mentioned to be spacious and comfortable, with some positive notes on decor.
Amenities
8.87
General positive remarks about amenities, though some issues noted with the pool.
Value for Money
7.83
Some reviews indicated dissatisfaction with the value received.
Food and Beverage
8.38
Breakfast had mixed reviews, but buffet was noted as lovely.
Overall Experience
8.85
Generally good experience with various positive sentiments noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:13

Property Description

Luxurious Accommodation
Sheraton Melbourne Hotel offers luxurious air-conditioned rooms with flat-screen TVs and marble bathrooms, providing a comfortable and elegant stay for guests.

Dining and Entertainment
Indulge in French cuisine at Little Collins Kitchen or enjoy city views with a cocktail at The Terrace Bar, offering a delightful dining and entertainment experience.

Convenient Location
Located in Melbourne's CBD, Sheraton Melbourne Hotel is within walking distance to major attractions like Princess Theatre and Treasury Gardens, making it the perfect choice for both leisure and business travelers.

Experience luxury and convenience at Sheraton Melbourne Hotel. Book your stay now for an unforgettable experience.

Important information:

Please note that there is a 1.95% charge when you pay with a credit card.

Please note at-least 1 guest in each room type must be 18-years of age or older.

You must show a valid credit card and a valid photo ID upon check-in. This credit card and photo ID must be in the same name as the guest's name on the booking confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 70 per day.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 90 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 1944 reviews
Cleanliness: 8.88
Service: 9.35
Location: 9.39
Room Quality: 8.84
Amenities: 8.87
Value for Money: 7.83
Food and Beverage: 8.38
Overall Experience: 8.85
O
Olena • couple • au
9
Amazing staff , nice location.
Pros:

The staff is veeeeery friendly-Adi and Sinam (reception)are just amazing!!!!Very nice and helpful. Sinam has helped us with computer issues 2 times-he is just brilliant!Adi is also very very good :))Lot's of thanks to both of them:)))

Cons:

I usually love the swimming pool in Sheraton-is was one of the reason we have booked particularly this hotel.I was planning to swim for a long time and do my exercises in a pool both days. But the water in a pool was cold.I only could stay there for 15 minutes-::(( Disappointed....

2026-07-04 • via Nuitee
D
Danielle • extended_group • au
9
2026-07-04 • via Nuitee
M
Marc • family_with_children • au
7
2026-07-02 • via Nuitee
K
Kristy • couple • au
10
Pros:

Excellent service from staff

Cons:

Pool could have been warmer

2026-07-02 • via Nuitee
M
Miranda • family_with_children • vn
10
2026-07-02 • via Nuitee
T
Tim • couple • au
9
Very convenient and comfortable
Pros:

Proximity to cbd

Cons:

Nothing

2026-07-01 • via Nuitee
H
Hulusi • solo_traveller • tr
8
2026-07-01 • via Nuitee
M
Mary • couple • au
10
Absolutely perfect! Staff went to extra effort to acknowledge my Daughter’s birthday so made a special celebration even
Pros:

Great location walking distance to shops, restaurants and theatres.

Cons:

No view but didn’t care as only stayed one night and not a request

2026-06-30 • via Nuitee
J
Jennifer • family_with_children • au
10
Great stay great location close to shopping, restaurants and theatre
Pros:

Great location. Had a twin room with my daughter and the 2 beds were huge.

Cons:

Nil

2026-06-29 • via Nuitee
D
Danielle • couple • au
9
2026-06-27 • via Nuitee
P
Pam • solo_traveller • au
8
Pros:

Room style and cleanliness great

Cons:

Bath wouldnt fiĺl as plug in it too small. No teabags for cuppa.

2026-06-26 • via Nuitee
D
Dan • couple • au
9
loved it - will be back
Pros:

Love everything - great staff

Cons:

no complaints

2026-06-25 • via Nuitee
Z
Zain • family_with_children • au
8
Pros:

Friendly staff, good pool facilities brekfast options were enough. Location was good

Cons:

Toilet seat was abit small

2026-06-24 • via Nuitee
E
Erin • couple • au
8
Great for a local weekend getaway
Pros:

Staff were amazing particularly the bar manager on Friday night and the lovely young lady who cleaned our room on Saturday morning.

Cons:

The bar area on the first floor could be visually more welcoming. Staff were great but nil atmosphere.

2026-06-22 • via Nuitee
C
Cameron • couple • au
6
2026-06-22 • via Nuitee
F
Frank • solo_traveller • au
10
Great place to stay for localities and very friendly staff. They were very very accommodating to us. Price was good valu
Pros:

Excellent location. Clean and tidy. Very friendly staff.

Cons:

A little worn but not that bad.

2026-06-21 • via Nuitee
P
Piero • solo_traveller • au
8
Great Hotel for Melbourne city weekend.
Pros:

Location, modern, clean, easy check-in & check-out.

Cons:

Only the cheap iron and ironing board.

2026-06-21 • via Nuitee
C
cherie • family_with_children • au
10
2026-06-21 • via Nuitee
A
Anthony • couple • au
9
Well run. Good Staff
Pros:

Service

Cons:

nil

2026-06-21 • via Nuitee
D
Draycott • couple • au
10
2026-06-20 • via Nuitee