Hacienda Real del Caribe

Habitaciones nada aisladas del sonido del exterior. Mucho ruido de los bares de enseguida. Las habitaciones les falta mantenimiento. La ubicación es genial, a un lado de la 5ta avenida, sin embargo por esta razón hay demasiado ruido.

Place was beautiful, 1 block from 5th avenue. They have parking which was great

My second time in this hotel we like so much
Close to everything including beach restaurants and buses

Beautiful property and really convenient location for shopping, eating and pick up location. 10/10 would stay again

Nice place

Was nice!

I would stay there again. Convenient location.

Staff was friendly and conveniently located.

Would like.to have more food options

Lovely classic Mexican hotel, home away from home!

😉

First: I asked the front desk staff to see the room prior to booking, but I was told none was available. I went ahead and booked because online it showed available rooms. Anyway, she finally decided to get off the phone and checked me in. Gave me my room number without informing me of WiFi or anything.

So here I am in the room, it smelled weird but initially thought nothing of it. Left to grab my bags from a nearby hotel and returned. The room smelled of chemicals that of bug spray. I was then assured by the front desk that no one sprayed the room.

Later, switched rooms from 305 to 310. About an hr later I saw a gentleman walking around with a bug spray canister on my floor with full respiratory on.

I do not recommend this hotel solely on the staff.

I will point out that the second lady was more helpful, but rigid rules of telling me I may not be able to change it the room had been used. Like it’s bug spray for crying out loud.

Anyway 2/10 do not recommend.

The hotel it’s in a very noisy area next to very loud night club, haft to call several re: tv not tuning on, they had to switch mini bar not cooling, no hand towel, overs all not a great experience

Nice convenient hotel in the heart of Playa del Carmen. Everything was very close by. From dining options to shopping and clubs. Just a block away from 5th avenue with its many attractions.

Very nice area

Pros: Room was spacious and clean. Beds were comfortable. Front desk and cleaning staff were very friendly. Good location to be close to the action.

Con’s: It’s like trying to sleep on the dance floor of a night club. Air conditioning is basically non existent. We were only there for 2 nights so didn’t make a fuss and not sure if it was just our room.

Would not return or recommend.

This hotel is a no go for me for no fault of theirs. It's close to the pedestrian area and the beach, which is amazing for daytime. But at night the club next door plays heavy EDM so unless you go to bed after 3-4pm it make it unbearably noisey.

Great, clean, beautiful hotel. But I cannot recommend staying there unless for party people.

Great location and near shops and restaurants

Loved this stay and how clean everything was. Everything was nearby. Loved the loud music !!! My stay was everything.

We normally stay here when traveling thru but this last time the room had mold on all lamp shades . The Bongo Gong nite club music kept me up all nite .
Staff is super no complaints. Clean up mold get new lamp shades. Water is very much needed they cut the coffee in room also . Not good .