Palais Ommeyad Jacuzzi Suites & Spa

Hotels
9 (142 reviews)
48, Zenjfour, Bab Guissa , Fès , ma

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Outdated rooms

Categories

Cleanliness
8.39
Some reviews mentioned issues with cleanliness, such as the blocked shower drain and the perception of decay in the infrastructure.
Service
9.86
Positive sentiments were expressed about the helpfulness and professionalism of the staff.
Location
9.4
The hotel's location is frequently praised, considered ideal within the medina.
Room Quality
8.35
Several reviews indicated that the rooms felt outdated and lacked some maintenance.
Amenities
9.38
Amenities such as the spa received specific positive mentions, though some reviews implied room for improvement.
Value for Money
8.84
Mixed feedback on pricing, particularly with food and beverages, but generally a good value was indicated, balancing the overall impressions.
Food and Beverage
8.39
Concerns were raised about the breakfast options and overall dining experience, impacting this score.
Overall Experience
9.36
Most reviews reflected a very positive overall impression despite a few drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 04:58

Property Description

Luxurious Moroccan Palace Experience

Exquisite Amenities and Services
Indulge in a traditional Moroccan breakfast and sample local delicacies. Relax in air-conditioned suites with pool views, satellite TV, and luxurious en suite bathrooms. Enjoy the outdoor swimming pool, spa bath, and personalized body treatments.

Convenient Location and Activities
Explore the historic Old Medina with ease, visit the nearby Karaouiyne Mosque, or take a short drive to Madrasa Bou Inania Ancient School. Take advantage of the 24-hour front desk, terrace, and garden. Organize tour excursions and transfers effortlessly during your stay.

Book your stay at Riad Palais Ommeyad now for an unforgettable Moroccan getaway!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FEZ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 12 years old stay for € 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 142 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.4
Room Quality: 8.35
Amenities: 9.38
Value for Money: 8.84
Food and Beverage: 8.39
Overall Experience: 9.36
Z
Zine solo_traveller ma
6
2026-05-11 via Nuitee
Y
Youssef solo_traveller fr
8
Nous avons passé un très bon séjour.
Pros:

Très bel établissement avec un excellent accueil et un personnel particulièrement disponible, aussi bien à la réception qu’au restaurant. Mention spéciale également à la gérante pour sa gentillesse et son professionnalisme.

Le hammam a été un vrai moment de détente partagé avec ma sœur et ma fille — un grand merci à Zainab pour cette belle expérience, exceptionnelle du début à la fin.

Cons:

Petit bémol toutefois : les importants travaux à l’entrée de l’hôtel n’étaient pas signalés lors de la réservation, ce qui est regrettable. De plus, la piscine extérieure n’était pas chauffée, ce qui paraît difficilement acceptable pour un établissement 5 étoiles.

2026-05-11 via Nuitee
H
Hamtori solo_traveller ma
3
2026-05-09 via Nuitee
K
Khalid solo_traveller fr
10
Pros:

Le personnel est vraiment très sympathique et au petit soin

Cons:

Le petit déjeuner un peu light pour un palace de ce calibre

2026-05-03 via Nuitee
B
Brahim family_with_children be
9
2026-05-02 via Nuitee
M
Melek couple tr
9
The hotel was a great introduction to the aesthetics and comforts of Morocco.
Pros:

The breakfast was pleasant with prepared omelettes. We came in a quiet time when we did not see many other guests, so the pool and the ground floor restuarant looked great but we did not partake. We ate on the top floor restaurant with a terrace that was a greaet place to sit after dinner to see the sun set.

Cons:

The construction in the adjacent lot was not ideal. There noise was not an issue for us, but travel in the immediate vicinity of the hotel was affected by the significant construction activity.

2026-05-01 via Nuitee
X
Xavier couple nl
9
Top of the medina
2026-04-28 via Nuitee
L
Leen couple nl
8
2026-04-27 via Nuitee
R
ruslan solo_traveller ru
3
Pros:

Ни чего не понравилось

Cons:

Очень грязно

2026-04-26 via Nuitee
W
Wolf solo_traveller de
5
Wegen grossem Baulärm zur Zeit nicht zu empfehlen
Pros:

Sehr freundliches Personal. Bequemes Bett.
Das Hotel, ist eine Art Palast-Riad mit zum Teil schönem Deko. Doch es ist sehr alt. Das Badezimmer war größtenteils renoviert.
Das Hotel liegt direkt an der Medina.
Zum Hotel gelangt man zur Zeit unter Schwierigkeiten nur über eine riesige Baustelle. Für meine gehbehinderte Frau ein grosses Problem. Diese Baustelle macht ab 8 Uhr bis abends riesigen Lärm und Staub. Auf der anderen Seite des Hotels sind sehr runtergekommene, slum-artige Häuser.
Es gibt für Hotelgäste in einiger Entfernung einen kostenlosen Parkplatz.
Aus unserer Sicht ist es kein 5-Sterne-Hotel. Es gab auf dem Zimmer keun Trinkwasser, kein Kaffee oder Tee.
Der Preis war viel zu hoch.

Cons:

Preis-Leistungsverhältnis ist nicht korrekt
Zur Zeit riesige Baustelle direkt am Hotel, schwer begehbar.
Baulärm

2026-04-24 via Nuitee
S
Slavomir family_with_children lt
5
Nežinau ar kada nors sugrišiu i FES
Cons:

Net negyvenom nes FES viskas paremta dvigubom rezervacijom ir atejom čia, su mažais vaikais ir vietu tiesiog nebuvo. Prieš tai dar vienoje vietoje atsitiko tas pats. Kaip suprantu atsiradus blogiems komentarams visada kuriama nauja booking paskira. Net sunku pasakyti kaip gauti viešbuti ypač vienai dienai, nes tai neapsimoka ir tiek.

2026-04-23 via Nuitee
B
Birahima solo_traveller fr
10
Pros:

Absolument tout

2026-04-20 via Nuitee
B
BIRAHIMA family_with_children fr
10
Exceptionnel expérience
Pros:

Super séjour en famille, je recommande fortement l'établissement ainsi que le personnels au petit soin merci encore

2026-04-08 via Nuitee
F
FERNANDO couple es
6
Pros:

El trato del personal del hotel, sobre todo de las recepcionistas Fátima y Kenza. Así como de Zeina en el Spa.

Cons:

La relación calidad /precio de la comida y el ambiente desangelado de las cenas

2026-04-05 via Nuitee
M
Mohamed couple fr
8
Magnifique
Pros:

Le personnels

Cons:

Rien

2026-03-25 via Nuitee
A
Adam Quentin family_with_children be
10
Agréable nuit dans un établissement très chaleureux
Pros:

La chambre etait spacieuse, avec un beau coin détente et une jolie vue.. Deux très grands lits confortables. Le restaurant offre de bon repas et le petit déjeuner était parfait. Le personnel est tres accueillant, au petit soin pour rendre votre séjour parfait, petit plus pour Zineb qui fait de super massage.

Cons:

Tout etait parfait

2026-03-23 via Nuitee
S
Seref family_with_children at
7
Sehr geräumig.
Pros:

Das Personal war sehr freundlich und hilfsbereit, und das Frühstück war ausgezeichnet. Das Abendessen war sehr teuer. Die Möbel sind alt und renovierungsbedürftig. Bad, Dusche und Toilette müssten modernisiert werden. Die Zimmer sind sehr geräumig.

Cons:

Die alten Möbel müssen ersetzt werden, und Bad, Dusche und Toilette müssen renoviert werden.

2026-03-09 via Nuitee
C
CHRISTIANE solo_traveller ca
9
2026-01-31 via Nuitee
A
Aouatef couple fr
10
Pros:

J’ai passé un excellent séjour, comme d’habitude, et encore meilleur cette fois-ci. Je remercie chaleureusement la direction pour le surclassement. Je tiens également à remercier le personnel pour son professionnalisme et sa gentillesse. La suite était très propre et confortable. Je recommande vivement cet établissement.

2026-01-31 via Nuitee
M
Maiadlgh family_with_children be
8
2026-01-30 via Nuitee