Hilltop Inn & Suites

Hotels
4.7 (354 reviews)
16901 Stoddard Wells Road , Victorville , us
+1 760-243-1463

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Laundry
See all facilities

Review Highlights

Pros:
Big screen TV
Cable TV
Cons:
Dirty rooms
Pest issues
Rude service

Categories

Cleanliness
1.34
Multiple reviews mention that the rooms were very dirty, with stained towels and issues with overall hygiene.
Service
6.31
Some guests appreciated the availability of smoking rooms, but there were complaints about misleading information regarding check-in/out times.
Location
6.35
While the location is not criticized directly, it is implied to be unsafe due to reports of drug activity and questionable individuals.
Room Quality
2.3
Guests reported many unpleasant issues, including broken amenities, dirty bathrooms, and uncomfortable beds.
Amenities
6.33
Positive mentions regarding the availability of big TVs and pools, but these amenities do not compensate for the overall negative experience.
Value for Money
3.29
Guests felt that the value was poor, especially given the conditions of the rooms and the extra charges.
Food and Beverage
7.34
Not specifically mentioned, so assumed to be standard quality for this hotel tier.
Overall Experience
4.31
Overall, reviews convey a very negative experience due to cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:45

Property Description

Convenient Location
Located in Victorville, California, Hilltop Inn & Suites is just a short drive away from Big Bear Mountain and the San Bernardino County Fairgrounds, making it the perfect base for exploring the area.

Comfortable Accommodations
Each air-conditioned room at Hilltop Inn & Suites comes equipped with free Wi-Fi, cable TV, and a private bathroom. Guests can also enjoy complimentary coffee at the reception, ensuring a cozy stay.

Amenities for Convenience
Guests can take advantage of the onsite launderette and vending machines during their stay. Additionally, the hotel's proximity to LA/Ontario International Airport and Big Bear Lake makes travel easy and convenient.

Book your stay at Hilltop Inn & Suites now for a memorable and hassle-free experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ONT

Location

Guest Reviews

4.7
Based on 354 reviews
Cleanliness: 1.34
Service: 6.31
Location: 6.35
Room Quality: 2.3
Amenities: 6.33
Value for Money: 3.29
Food and Beverage: 7.34
Overall Experience: 4.31
T
Trevino • couple • us
1
Had roaches trying to crawl in my ear
Pros:

Worst stay I've ever had

Cons:

Nothing

2026-09-05 • via Nuitee
K
Kelsey • solo_traveller • us
1
2026-09-04 • via Nuitee
S
Serna • solo_traveller • us
10
Pros:

Everything

2026-09-02 • via Nuitee
S
Serna • solo_traveller • us
10
2026-08-31 • via Nuitee
L
Laticia • solo_traveller • us
1
2026-08-03 • via Nuitee
J
Jonathan • couple • us
1
2026-07-16 • via Nuitee
J
Jackson • solo_traveller • us
10
2026-07-14 • via Nuitee
D
Daniel • couple • us
1
Cons:

Very dirty , so unprofessional no toilet paper bad customer service.

2026-06-15 • via Nuitee
D
Drevanda • solo_traveller • us
1
Pros:

Room Nver returned my deposit dirty microwave dirty towels bed foor

Cons:

Nun

2026-06-13 • via Nuitee
R
Robert • couple • us
1
All bad don’t stay here
Pros:

Nothing my room was dilapidated actually one thing leaving

Cons:

Everything

2026-05-29 • via Nuitee
O
ontiveros • solo_traveller • us
7
Pros:

The staff was very helpful and courteous...made accommodations for me when asked with no questions and it's conveniently located right off the freeway

Cons:

I just didn't like that it was very dark no security

2026-04-30 • via Nuitee
O
ontiveros • solo_traveller • us
7
2026-04-30 • via Nuitee
D
Deal • solo_traveller • us
2
2026-04-27 • via Nuitee
M
Madison • couple • us
1
terrible service, disgusting
Pros:

nothing was good. happy to have a "bed" to sleep on i guess.

Cons:

i wouldn't book here again. disgusting rooms, unpleasant super hard bed, just overall not great. we came back to our hotel at 1am and the key didn't work so we had to wait in our car for 30 minutes because the hotel staff wasn't even there he was out and about driving off somewhere doing his own thing while we had to sit in the cold and wait while we were extremely exhausted and tired from a super busy day. wouldn't stay here again. stay if you want bad service and only care about cheap rooms.. they also slapped a 20$ service fee on my card i wasn't aware of.

2026-04-26 • via Nuitee
B
Brent • couple • us
6
2026-04-19 • via Nuitee
K
King • solo_traveller • us
1
Pros:

I didn't make things reservation and he charged me 70 + A 30 deposit and did put my 30 dollar on my card and turned around and took 69 more dollars for a room I didn't make reservations for i hand that man my phone to show proof of my first reservations and he charged me for a new day I'm in a room for 50 a night right now why would I pay 70 for a dirty room and I'm really home less on God and heaven

Cons:

Nothing

2026-04-18 • via Nuitee
V
Veronica Nina Nixon • couple • us
1
2026-04-07 • via Nuitee
P
Philip • solo_traveller • us
3
Pros:

It was a bed.

Cons:

It was dirty, had blood stains, nothing in there actually worked

2026-04-07 • via Nuitee
E
Emmanuel • couple • us
1
2026-04-06 • via Nuitee
Y
Yepez • family_with_children • us
10
2026-04-03 • via Nuitee