Real de Chapala

Hotels
8.6 (294 reviews)
Paseo del Prado, 20 , Ajijic , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Swimming pool
Restaurant
Terrace
Luggage storage
Tour desk
Ironing service
Hot tub/Jacuzzi
Heated pool
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Beautiful views
Friendly staff
Cons:
Dirty floors
Slow service
Maintenance issues

Categories

Cleanliness
7.98
Reviewed as dirty floors and maintenance issues.
Service
8.95
Mixed feedback; staff friendly but slow service noted.
Location
9.49
Great views and nice residential neighborhood.
Room Quality
8.44
Comfortable beds, but some rooms had maintenance issues.
Amenities
8.47
Good facilities; pools were praised but lacking maintenance.
Value for Money
8.43
Good pricing for amenities and services compared to similar hotels.
Food and Beverage
7.98
Breakfast service was slow and a complaint about restaurant service.
Overall Experience
9.05
Generally good experiences but several areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:32

Property Description

Lakefront Property with Abundant Amenities

Luxurious Accommodations
Each room at Hotel Real de Chapala offers a cable TV and desk, while suites boast a spacious seating area. Stay connected with free Wi-Fi available throughout the property.

Dining Options Galore
Indulge in international and national cuisine at the on-site restaurant, open for breakfast, lunch, and dinner. Don't miss the Sunday breakfast buffet! Explore additional dining choices within 1 km.

Recreation and Nearby Attractions
Enjoy 2 swimming pools, a soccer court, and pickleball facilities. Unwind in the game room with pool tables or take a short walk to Ajijic City Centre. With Guadalajara just a 50-minute drive away, your options for adventure are endless.

Ready to experience the beauty and comfort of Hotel Real de Chapala? Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: GDL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 3 years old and over stay for MXN 420 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 294 reviews
Cleanliness: 7.98
Service: 8.95
Location: 9.49
Room Quality: 8.44
Amenities: 8.47
Value for Money: 8.43
Food and Beverage: 7.98
Overall Experience: 9.05
E
edith rosalba • solo_traveller • mx
10
2026-05-01 • via Nuitee
P
Paulina • couple • mx
10
2026-04-27 • via Nuitee
V
Victor • family_with_children • mx
10
Pros:

La atención de todas las personas que trabajan en el hotel. Las instalaciones limpias y cuidadas.

Cons:

El servicio en alberca para proporcionar bebidas y alimentos es muy tardado. Casi 2 horas para unas papas y bebida.

2026-04-11 • via Nuitee
J
Jorge Enrique • family_with_children • mx
10
Pros:

Todo muy bien

2026-04-08 • via Nuitee
A
ARACELI • family_with_children • mx
8
amena
Pros:

me encanta la habitacion vista al lago salida a la picina

Cons:

que el cuarto el mosquitero estaba la puerta caida y los desayunos solo en en bufette y no a la carta y no habia snacks en la alberca

2026-04-07 • via Nuitee
• family_with_children • mx
10
2026-04-06 • via Nuitee
S
SANCHEZ • family_with_children • mx
10
2026-04-06 • via Nuitee
M
MARIO ALBERTO • family_with_children • mx
2
Pros:

La ubicación

Cons:

Es un hotel con instalaciones en el área de habitaciones muy viejas, el agua primero salió café, la tasa del baño estaba sucia por el agua, las camas de lo más incómodas, se escucha lo que pasa en las habitaciones de a lado y para acabarla nos tocaron vecinos borrachos.

2026-04-04 • via Nuitee
V
VICTOR • family_with_children • mx
10
2026-03-18 • via Nuitee
G
Gaspar Moreno • family_with_children • mx
9
La pasé muy a gusto con mi familia
Pros:

Su tranquilidad. Está ubicado de manera que el bullicio del pueblo no se escuche, pero suficientemente cercano a los sitios turísticos

Cons:

Había un poco de olor a alcantarilla en el baño

2026-03-17 • via Nuitee
J
Jorge • family_with_children • mx
10
Muy disfrutable
Pros:

Las instalaciones son amplias y agradables

2026-03-16 • via Nuitee
A
Alejandro • extended_group • mx
7
2026-03-14 • via Nuitee
R
Rodrigo • solo_traveller • mx
10
Pros:

Todo

Cons:

Nada

2026-03-13 • via Nuitee
B
Bianca Vanessa • family_with_children • mx
10
2026-03-12 • via Nuitee
K
Kim • solo_traveller • fr
8
Pros:

Staff friendly and helpful.
Daniela showed exceltional service and exceptional attentive

2026-03-04 • via Nuitee
W
Webster • family_with_children • mx
10
Pros:

La taberna

2026-03-03 • via Nuitee
O
Oscar • family_with_children • mx
9
Pros:

La tranquilidad

2026-02-28 • via Nuitee
W
Wendy • extended_group • ca
7
Pros:

Staff were polite and the grounds were well maintained. Room was very spacious. We had fun playing billiards and enjoyed the pool.

Cons:

There was no information provided to guests about amenities, services. The facility is old: toilet was slow to function, drawers were heavy and difficult to use.

2026-02-23 • via Nuitee
L
Lynn • family_with_children • ca
8
Pros:

Location, spacious, great food, quiet

Cons:

Hard to communicate in English.

2026-02-22 • via Nuitee
H
Heather • extended_group • es
9
Beautiful clean place close to town
Pros:

The gardens. The pools

Cons:

Ordering food at the restaurant took a very long time

2026-02-10 • via Nuitee