The Passage

Very comfortable and well placed hotel few minutes away from the old town. Clean rooms and spacious bathroom with all necessary amenities.
The distribution of our room was not the most convenient though. For a one night stay we didn’t need the massive entrance hall with a big closet. We would have preferred more space in the bedroom area as we used the extra bed for our teenage.

The hotel is in a great location, a 5 minute walk down the side of the hotel to the main centre and a 10 minute walk along the road to the train station.
Staff at reception were very friendly and helpful. The early check-in we had prepaid for was not available so we were refunded but we were able to store our bags for the day. We were given a Basel card for free transport and discounted museums which was handy.
We booked a courtyard facing room due to previous reviews about road noise. Unfortunately our room was behind the kitchenette area so there was quite a bit of noise around 6am each morning which was disruptive to sleep. The room was spacious and clean. The shutters provided great light blocking for sleeping. The bed was comfortable but there was only 1 pillow each and a cushion. There was a coffee pod machine but staff kindly offered us a kettle and teabags as an alternative. The room could have done with a few additional mirrors as there was only one on the back of the wardrobe door and in the bathroom. The shower was probably one of the best I have had in a hotel, the waterfall shower head was amazing.
We didn't have food at the hotel so cannot review.
Overall, I would recommend this hotel based on location and friendliness of staff.

Hotel in good location. Short walk into centre. Public transport close by. Rooms bright and comfortable. Good bathroom with excellent shower. Staff very friendly and helpful. Breakfast- good selection of hot and cold food and drinks.

A very nice, pleasantly welcoming hotel. The staff spoke multiple languages ​​and were always available when needed. The hotel is like new, and the rooms (the one around €250/night) are spacious, with an excellent bathroom with heated floors. The location is perfect for visiting the city center. The only downside: it faces a very busy road. I still give it a top rating. P.S.: Excellent breakfast.

I can’t comment on the food or drinks as we didn’t have either during our stay, but here’s my honest review based on the room and overall experience.

On first impressions, the hotel was clean and the staff were really friendly. Unfortunately, the main issue for me was the noise. If you’re a light sleeper, I honestly wouldn’t recommend this hotel. The safest option for noise is probably a top-floor, courtyard-facing room.

We had booked a courtyard-facing room on the ground floor, but on our first night we were put in a second-floor room on the outside of the hotel facing the traffic. It was one of the worst nights’ sleep I’ve had — the traffic noise was constant, the bed was very firm, and the pillows didn’t feel comfortable or big enough for the width of the mattress. The next morning my partner asked if we could switch to the room we had actually booked, and to be fair, the staff moved us quickly. They said the second-floor room was an “upgrade,” but it definitely didn’t feel like one.

The ground-floor courtyard room we ended up in was more spacious and much quieter. However, the outside shutter didn’t work. I mentioned it, but it never got fixed, so we were woken up early by the courtyard lighting and the natural light. One morning, a staff member was moving cages/trolleys around at 6am which woke us up — I even heard someone else complain from another room. It just seemed unnecessary at that hour.

Overall, the staff are lovely and the hotel is very central (about a 10-minute walk to the train station). The rooms themselves are basic, with a slightly odd layout — the shower is in the room, hidden only by a curtain. Personally, I wouldn’t stay here again because of the noise, and I wouldn’t recommend it as a romantic hotel for couples. The rooms just don’t give off that vibe.

Friendly team, great location, but the noise made the stay difficult.

Good location a short walk from the Central Rail Station and from the centre of town.
A quiet atmosphere with charm.
Double rooms a good size with excellent bathroom.
The lobby bar is on demand and the bar prices reflect local costs.
The hotel prices are typical for Switzerland.
All public areas and rooms were clean
The gym and sauna were a pleasant bonus.

excelent ! great location near old town, great rooms and specially great the 2 ladies at reception I really recomend it if you come to Basel

Good room, quiet, with view on inner courtyard. Schools are nearby, but noise is not a problem. No restaurant, but breakfast in lounge area is really good. Friendly staff, very welcoming.

I was very disappointed with The Passage. It seems to be in a more residential neighborhood with no walkable restaurants, shops, mini marts etc. Thank goodness I had breakfast with the room or I would have starved. I am sure that one could probably take a tram/bus to a restaurant but I wasn’t familiar with the system. The hotel gives you a free tram/bus pass but no further information. Wish I had stayed at the Marriott which according to my fellow river boat group was right in the center of everything!

We stayed at the Passage hotel while in Basel. The hotel is located very near the old town where the stores and restaurants are located. The room was very spacious and the bed was very comfortable. The bathroom was very large as was the shower. It had the best rainwater shower that I have ever used. The staff are extremely pleasant. We enjoyed a delicious breakfast in their lobby. Everything was very fresh. The hotel is extremely immaculate. I would recommend this hotel to anyone visiting Basel.

This hotel is just a Home Run! Great decor, modern but warm; great location, just take the staircase out the back courtyard to the Old Town. Excellent breakfast in a lovely setting. Staff are fabulous - helpful in every request. Nicolas even phoned our cruise line to find out the exact docking location, which had changed since our previous notification. You will love this hotel.

Amazing amazing staff, wonderful spacious and clean rooms, great gym, sauna, all amenities you need, great transport links, wonderful coffee, our favourite in all Basel

We stayed 2 nights. I find reviews are so important and wanted to share.

Breakfast was great, the gym was spectacular!! Clean and a real plus was the disinfectant available. I find post Covid that this has lacked in hotel gyms. The shower pressure is amazing!

The staff are friendly and so accommodating. About a 10 minute walk from the train station and steps from Old Town.

Highly recommend this hotel!

The Passage is located very close to Basel Munster and the old town. the atmosphere is perfect. the room is spacious and clean. My third time stay at the Passage.

Friendly staff. Clean and spacious room. The hotel is located for convenience, a walk or public transport to all that Basel has to offer.

I really liked this hotel. First the personnel was extremely accomodating and helpful and nice Ifelt.welcome.which is quite unusual these days.

Brilliant hotel, lovely rooms and great location! Staff super friendly and welcoming

The hotel and the staff especially Natalia and Nicolas were very accommodating and made the stay most enjoyable. The hotel is centrally located to the Basel center.

The Passage Hotel staff were AMAZING….especially Nicholas and Natalia….they went out of their way to accommodate our groups needs…great location and experience…HIGHLY RECOMMEND this hotel for anyone’s stay in Basel!!

Besides being in a great location and clean and comfortable rooms, the staff, especially Nicolas and Natalia, could not have been nicer. They were very attentive to our needs and made us all feel that we were “home”. We all were very impressed by their service and would definitely come back and recommend to all our friends. It was that good!!