Hotel Los Arcos Holbox

Hotels
6.4 (116 reviews)
Av. Tiburon Ballena SN Frente al parque , Holbox Island , mx

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Terrace
Facilities for disabled guests
Wheelchair accessible
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Good location
Clean rooms
Working air conditioning
Friendly staff
Cons:
Uncomfortable beds
Poor decoration
Internet issues
Limited amenities

Categories

Cleanliness
5.8
Mixed reviews on cleanliness, with some guests praising the room cleanliness, while others mentioned poor states of decoration.
Service
6.7
Service garnered mixed feedback, with some guests appreciating the friendly staff, while others noted issues like language barriers.
Location
8
The hotel's location was consistently highlighted as a positive aspect by guests, being near various amenities and landmarks.
Room Quality
6.8
Rooms received mixed feedback, with some guests mentioning comfortable beds and working air conditioning, while others pointed out issues like dated decor.
Amenities
6.5
Limited comments on amenities, with some guests mentioning air conditioning and cleanliness, while others reported inconveniences like no water in the morning.
Value for Money
6.7
Some guests found the hotel to offer good value for money due to working air conditioning and friendly staff, though others mentioned issues like poor state of decoration.
Food and Beverage
7.3
Feedback on food and beverage was generally positive, with mentions of restaurant and beach proximity, although a variety of food was suggested.
Overall Experience
6.5
Mixed reviews on the overall experience, with guests noting positives like location, but also identifying negatives such as uncomfortable beds and internet issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-29 08:29

Property Description

Charming Island Getaway

Nestled in Holbox Island, Hotel Los Arcos is a delightful 2-star property just steps away from Playa Holbox. The hotel offers cozy air-conditioned rooms with free WiFi, ensuring a comfortable stay for all guests. Tranquil Garden Oasis provides a serene atmosphere for relaxation, while some rooms boast a charming terrace overlooking the city.

Modern Comforts

Each room features a flat-screen TV with cable channels, perfect for unwinding after a day of exploring the island. Rest easy on crisp bed linen and plush towels provided in every room.

Convenient Location

Situated near Playa Holbox and Punta Coco, Hotel Los Arcos Holbox is the ideal base for your island adventures. Book your stay now and experience the beauty of Holbox Island firsthand!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

6.4
Based on 116 reviews
Cleanliness: 5.8
Service: 6.7
Location: 8
Room Quality: 6.8
Amenities: 6.5
Value for Money: 6.7
Food and Beverage: 7.3
Overall Experience: 6.5
J
Jesus family
6
Pros:

Muy céntrico lugar, pero deberían de invertirle más o hacerle una renovación al hotel, la TV no sirve, el agua se va por horas, lo demás todo bien

2025-01-18 via Nuitee
S
Sairi
2
Pros:

Realmente todo es terrible, sucio, viejo, no conocen las escobas ahí, jajaja no sabíamos si reír o llorar

2025-01-07 via Nuitee
A
Aurora
2
Pros:

Regular!! No internet! No jabón para bañar!! Sin contactos de luz el cuarto

2025-01-01 via Nuitee
A
Armando Arturo family_with_children
2
Pros:

Lo único rescatable que tiene rescatable es la ubicación frente al parque y el sitio de taxis

El hotel no es nada como lo describen y se aprecia en las fotos. Llegamos el día 3 de Agosto 2024, recepción nada agradable ya ni hablemos de los cuartos, Camas muy incómodas, el baño muy maltratado y aspecto sucio al igual que las camas. El olor parecía que estábamos sobre la fosa séptica. además que sin agua y no se comentó nada en recepción. Tuvimos que cambiarnos de hotel pues ibamos en familia , eramos 8 personas y afortunadamente hubo disponibilidad en otro hotel se llama Mistroz-Mayan, la atención super bien.

Ahora bien regresando al hotel los Arcos, le dijimos al de recepción nuestra opinión y pues como era de esperarse su reacción fue de indiferencia, y no hizo por la hacer aunque sea una devolución ni darnos alguna opción de regresar una parte de lo que pagamos, aunque no es gravoso pero bueno, por $200 pesos más desde un inicio hubiesemos elegido el 2do hotel.

2024-08-12 via Nuitee
V
victor family
2
Pros:

Pésimos servicio, personal mal encarado

2024-07-05 via Nuitee
H
HARUT
8
Pros:

Very little water coming into unit

2023-12-26 via Nuitee
A
ADRIANA family
10
Pros:

Esta en la parte central del pueblo. Es cómodo y accesible

2023-10-14 via Nuitee
A
ARTURO
6
Pros:

Location great, service was very good. Room was small and the beds were very old and not comfortable

2023-03-05 via Nuitee
K
Karola
2
Pros:

I booked this for someone else and we knew it was going to be very basic but once there it was so depressing I had to move this person somewhere else. The toilet wasn’t working properly and the back room faced an alley full of trash.

2023-01-03 via Nuitee
R
RICARDO Nuñez family
8
Pros:

Buen hotel considerando relación precio - ubicación ya que está situado en el mero corazón de holbox con la playa a pocos metros y rodeado de muchos lugares de interés

2022-11-12 via Nuitee
M
Melissa partner
2
Pros:

Viejo y feo

2022-09-06 via Nuitee
C
Christian family_with_children
2
Pros:

extremly old and dirty, have a huge problem with water, you can`t take a shower, can`t use the toilett, can`t wash your teeth.

2022-09-06 via Nuitee
R
Rosario family_with_children
8
Pros:

Close to everything. Clean.
I didn’t like that it was close to a bar, we were traveling with kids. The night we stayed there it was very noisy at night. But I don’t know if every night it’s like that. Good place to stay for young people, not families.

2022-08-20 via Nuitee
E
erendira friends
8
Pros:

me gustó la ubicación, la tranquilidad y lo seguro del lugar.
lo único seria la poca recepción del internet.

2022-08-16 via Nuitee
C
Cesar family_with_children
10
Pros:

Súper amables, súper limpio súper bonito. Repito sin pensarlo la próxima ve que regrese

2022-08-12 via Nuitee
K
Karina family
8
Pros:

En general me agrado mucho este hotel ya que esta muy céntrico y es de fácil acceso para los restaurantes, tiendas y playa de Holbox, lo recomiendo amplia mente ya que si buscas un hotel con lo necesario este es el adecuado.

2022-08-02 via Nuitee
C
CLAUDIA GARAY family
2
Pros:

Pésima

2022-07-30 via Nuitee
J
Jose Abraham
2
Hotel sucio y en mal estado
Pros:

El hotel está muy sucio, fotos engañosas en la aplicación, no lo recomiendo, camas en muy mal estado viejas, sabanas sucias, almohadas sucias, con cucarachas rondando por la cama, baño viejo y sucio, sin conrtina, el agua se estanca en el suelo del retrete, mal olor en general en todo el hotel, no lo recomiendo nada

2022-07-21 via Nuitee
P
Pedro
6
Cambio de colchones
Pros:

Los colchones ya están sumidos y gastados...

2022-06-27 via Nuitee
M
Ma azucena friends
2
Pros:

Está demasiado deteriorado, la limpieza es pésima solo la ubicación es lo único satisfactorio.

2022-06-08 via Nuitee