NYCE Hotel Dortmund Thier Galerie

Gut

The staff was so wonderful and very very helpful

Het is een goed hotel, netjes en schone grote kamers.
Het ontbijt was ook goed (voldoende en genoeg variatie).
Zeker aanrader bij bezoek Dortmund-centrum.

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Saubere Unterkunft
Zentrale Lage

I travel very frequently and am used to most situations, and have no issues as a single traveller. On this occasion I travelled with my family so would be more concerned with standards/location/safety.
on arrival at the address given, the doors were locked. It was 2pm in the afternoon. There was no reception. The bell on the door was rung multiple times but not answered. A small notice said to go to main building to check in. There were no directions. We googled the address on the door in &walked a few hundred meters in 28C with all our luggage, and found the sister hotel upstairs from a commercial unit. Checked in and were directed back the same distance from whence we came.
Opposite the entrance to our accommodation was a drug unit or needle exchange where dozens of addicts congregated, with most begging from all passers by & us. This was the gauntlet we had to run on each occasion we left or entered the building. Absolutely unacceptable for family accommodation !!!
At the very least there could have been a doorman/porter, but they would probably be afraid to work there.
To add insult to injury, we were charged what would appear to be about 3 times the regular rate ( presumably due to Euro 2024), so for the premium charged just to us, having a doorman would have helped.
In the event, we left after one night and booked accommodation elsewhere at our own expense, as we were simply tired of having to deal with unfortunate addicts who were more at home in the location.
AVOID!!!

The hotel is divided in two buildings, not even in the same street. Advice via email would have been great. Instead, we had to run around and try for find the lobby in the other building to get our keys. Not even a little map was posted, just the address. Assuming all hotel guests are non-local, this is not acceptable.

Das beste vom Hotel sind die super freundliche und zuvorkommende Mitarbeiter/Innen. Zimmer, Rezeption und Frühstück sind zwischen zwei Gebäuden verteilt, was umständlich und gewöhnungsbedürftig ist.

Saubere Zimmer und zentrale Lage (Fußgängerzone). Leider muss man zum Check-In und Frühstück 100m zu einem anderen Gebäude laufen…hat uns aber nicht sonderlich gestört. Die Unterkunft liegt gegenüber einer sozialen Einrichtung, damit müsste man klar kommen. Die Thier-Galerie ist nur ein paar Fußschritte entfernt. Die Mitarbeiter sind alle sehr freundlich.

Sehr schöne Unterkunft recht frisch renoviert und absolut nicht hellhörig. Betten okay Bad sauber aber bei 2 Gästen nur 1 Handtuch, versehen?!
Blöd nur die Rezeption und Restaurant ist ca 300 m in anderem Gebäude. Das könnte erwähnt werden.

Nice and practical room. Just two issues: all the hotels in the world has water glas, plast or not but some kind; the second is instructionfor the shower

Warm, Fenster nur ankippbar, keine Klimaanlage

Perfect for the football

Als wir ankamen und unsere Zimmer bezogen haben, war es von vorherigen Gast noch nicht gereinigt worden. Da es schon spät war, die Reinigungsfachkraft schon Feierabend und das Hotel ausgebucht war, wurde nach längere Diskussionen das Zimmer von der Rezeption gerichtet. Dies konnte man natürlich absolut nicht damit vergleichen, wenn es das dafür vorgesehene Personal erledigt hätte. Wir waren wirklich schon in vielen Hotels, aber so etwas haben wir noch nie erlebt.

There were no refrigerators. The reception and bed building were different buildings, there were little far. The condition of rooms were really clean and comfortable.

Molto curato l'ambiente interno a partire dalla reception, camera spaziosa arredata modernamente, bagno molto bello, unica pecca manca l'aria condizionata

Sehr freundliches Bedienung. Von draußen ist es ein bisschen laut, aber ist ja auch Mitte in Zentrum :)

Lækre værelser. Rene og nydelige. Super venligt personale. Vi rejste med hund og de kom med vandskål, hundetæppe og godbidder 😊

They didn’t have air conditioning. We could not sleep and had to leave and find another hotel

Hotel adres listed is different then the actual Hotel reception!
The Hotel is situated in the very center, with plenty of parking options.
They have 2 buildings, after i figured out where the reception was. I eas able to check in and get room #209
a spacious room, without AC. Two big windows towards a side street from the high street shopping area.
The staff was friendly and after asking for AC they offered to put a fan in my room, which was necessary due to the very warm weather.
I did enjoy the breakfast with savory and sweet option to choose from.
I liked the stay very much that i booked for Hannover too in the weekend.