Santuario Las Escaleras

Hotels
9 (137 reviews)
Isauro Rossete 4, Barrio La Merced , Tuxtla Gutiérrez , mx

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Children allowed

Facilities

Non-smoking rooms
Restaurant
Terrace
Family rooms
Express check-in/check-out
Tour desk
Massage services
Private check-in/check-out
Shuttle service (additional charge)
Concierge service
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Comfortable beds
Cons:
Limited parking
Expensive breakfast
No spa services

Categories

Cleanliness
7.5
Guests mentioned cleanliness as a positive aspect, although some reviews highlighted minor cleanliness issues.
Service
8.3
Service was generally appreciated, with a few complaints about slow responses to requests.
Location
8.1
The hotel's central location close to key attractions was commended by guests.
Room Quality
7.8
Spacious and comfortable rooms overall, with occasional mentions of maintenance issues.
Amenities
7.2
Guests found the gym and pool satisfactory, but some felt the absence of spa services was a drawback.
Value for Money
6.9
Mixed opinions on pricing; some guests found it high for the services, while others considered it fair due to the location.
Food and Beverage
7.3
Positive feedback on breakfast and restaurant services, with a desire for more variety in the offerings.
Overall Experience
8
Most guests had a positive experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-31 06:47

Property Description

Tranquility and Wellness in the Heart of San Cristóbal de Las Casas

Yoga Classes and Conscious Cooking Workshops: Immerse yourself in a holistic experience with complimentary yoga classes and conscious cooking workshops during your stay at El Hotel Santuario Las Escaleras.

Comfortable Rooms with Thoughtful Amenities: Relax in well-equipped rooms featuring a TV, seating area, and private bathrooms with complimentary towels. Enjoy the convenience of cable channels and free WiFi throughout the property.

Unique Experiences and Activities: Discover a range of activities such as purification in a temazcal, self-awareness therapies, and healing ceremonies. Let our 24-hour front desk and tour desk assist you in making the most of your stay.

Experience serenity and rejuvenation at El Hotel Santuario Las Escaleras. Book now to embark on a journey of relaxation and self-discovery.

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please note that the facilities are not suitable for children under 15 years old, and elders over 60 years old.

Please note that the All Inclusive Packages for children may have an additional cost depending on the season. Please contact the property for further information.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TGZ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 17 years old stay for MXN 350 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 137 reviews
Cleanliness: 7.5
Service: 8.3
Location: 8.1
Room Quality: 7.8
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 8
S
Saul • partner
8
Pros:

El desayuno no me gustó mucho

2025-06-24 • via Nuitee
M
Miriam
10
Pros:

Hermoso lugar

2025-06-22 • via Nuitee
E
Evelyn
6
Pros:

It has nice views of San Cristobal. The room #2 which was the room I got was big. But my only concern was that it smell a lot of humidity. The shower of the main room specially the hot water did not work and it makes a lot of noise. Luckily it had another bathroom that it work perfectly. Great staff and very helpful.

2025-06-09 • via Nuitee
F
fernando
6
Pros:

Uno de los restaurantes tenía música muy fuerte en la tarde y noche

2025-05-05 • via Nuitee
D
Daniel
8
Pros:

Camas no tan cómodas

2025-02-12 • via Nuitee
J
Jose Marco Antonio
2
Pros:

A escribí y no me respondieron no utilice habitación porque nadie me podía entregar llave solicito devolución

2025-01-31 • via Nuitee
M
MARIA DEL SOCORRO • family
10
Pros:

Fabuloso! Es un hotel súper bonito, sin embargo no es adecuado para personas con problemas de movilidad pero es muy bello y tiene unas vistas increíbles!

2025-01-14 • via Nuitee
O
Oscar
2
Pros:

Mal atencion

2025-01-05 • via Nuitee
J
Jorge Ivan
10
Gran Opción en San Cristóbal
Pros:

Muy buena opción para visitar San Cristóbal de las Casas, muy cerca del centro y de los andadores con múltiples opciones de restaurantes y además tiene una vista muy linda de la ciudad. El hotel es encantador. Quizás un minisplit haría más placentera la estancia.

2024-12-09 • via Nuitee
C
Carlos
6
Pros:

No tenía agua caliente y no servían las televisiones dejó mucho que desear

2024-12-02 • via Nuitee
O
Oscar Ramon
10
Pros:

Muy bien

2024-11-12 • via Nuitee
G
Gustavo Angel • partner
10
Pros:

Disfruté mi la tranquilidad de este lugar, las habitaciones limpias, seguras, Gracias Eduardo y Aldair por hacer nuestra estancia mejor.

2024-10-13 • via Nuitee
A
Alfredo
10
Pros:

Feliz

2024-08-26 • via Nuitee
A
Alex Salomon
10
Pros:

Exelente

2024-08-20 • via Nuitee
H
Hector • family with young children • us
10
Exceptional
2024-08-20 • via Nuitee
D
DORIAN • family_with_children
10
Pros:

En general el hotel es muy bonito, tiene una vista increíble. Como su nombre lo dice hay muchas escaleras que subir. No tiene estacionamiento y las calles son un poco estrechas para quedarte ahí, hay que buscar donde.

2024-07-24 • via Nuitee
C
CHRISTIAN • partner
8
Pros:

Lo que no me gustó es que encontramos una cucaracha en la habitación.

2024-04-27 • via Nuitee
S
Shannon • group • ca
8
Beautiful rooms, spacious, clean, and close to everything.
Pros:

The location was great. Everything in the town of SC is walkable. It was about a 15-20 minute walk from where the shuttle from Tuxla dropped us.

Cons:

It was a little chilly during the nights in the rooms (it was late February when we visited), but there was a space heater in the room which helped somewhat.

2024-04-22 • via Nuitee
A
Anita • partner
6
Pros:

This is a unique hotel. The pros are the daytime staff, Rolando, and Oscar. It is clean and offers a spacious room. This hotel could be so much more if they had a refrigerator or coffee pot in the room. If they had a guard rail coming down the stairs as if you’re on a higher floor, it would be very treacherous, there is a restaurant upstairs in fact above the unit we stayed in, but no one told us that . it would have great views the bed was very comfortable. It is not far from the walking streets of the town, but it is up here so coming back you do have to walk up here and know where you are walking to.

2024-01-30 • via Nuitee
S
Selina • family with young children • mx
6
Not what I expected
Pros:

Good location

Cons:

Breakfast extremely limited, there are only two options available. Very cold rooms, only one heater available for two bedrooms since a second one would cause a power shortage according to the staff. Very little hot water in the showers. The restaurant is very loud sometimes until late at night. I think there are much better options in San Cristobal in the same price range.

2024-01-19 • via Nuitee