Hotel Turquesa Maya

Hotels
7.7 (124 reviews)
Calle 56, 936 , Felipe Carrillo Puerto , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Luggage storage
Tour desk
Ironing service
Packed lunches
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly staff
Accessible prices
Cons:
Limited food offerings
Weak shower pressure
Far from city center

Categories

Cleanliness
7.1
Some concerns mentioned about water availability and shower pressure.
Service
8.56
Guests appreciated the kindness of the staff.
Location
7.61
Hotel is a bit far from the center, but well-known at the time of booking.
Room Quality
7.56
Rooms are spacious, but issues with shower water pressure were noted.
Amenities
8.08
The hotel has accessible prices, parking, air conditioning, and Wi-Fi.
Value for Money
8.54
Prices are accessible for the quality provided.
Food and Beverage
6.6
Limited offerings in food; nothing specific noted.
Overall Experience
7.57
Overall a good stay, but with some areas in need of improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:02

Property Description

Restaurant with Local Cuisine
Hotel Turquesa Maya offers a delightful dining experience with its on-site restaurant serving local cuisine. Guests can indulge in delicious dishes without having to leave the comfort of the hotel.

Convenient Amenities
Enjoy the convenience of free Wi-Fi in public areas, a 24-hour reception, and air-conditioned rooms with cable TV. The property also provides laundry services and meeting facilities for a hassle-free stay.

Nearby Attractions
Explore the wonders of Felipe Carrillo Puerto with easy access to the Sian Ka’an Biosphere and Bacalar Lagoon. For those flying in, Cancun’s International Airport is just a 2.5-hour drive away. Book your stay at Hotel Turquesa Maya for a memorable experience.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 7 years old and over stay for US$6 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 124 reviews
Cleanliness: 7.1
Service: 8.56
Location: 7.61
Room Quality: 7.56
Amenities: 8.08
Value for Money: 8.54
Food and Beverage: 6.6
Overall Experience: 7.57
E
Eldert • extended_group • nl
9
het verblijf is prima bevallen.
Pros:

De grootte van de kamer met aansluitend een prima badkamer met douche en toilet. Vriendelijk, behulpzaam personeel.
Heerlijk bed. Flesjes water op de kamer. Prima wifi.

Cons:

niets

2026-03-14 • via Nuitee
L
Laura • family_with_children • cl
6
Justo
Pros:

Amabilidad del personal que nos atendio, nos faltaba una toalla y rápidamente la llevó a nuestra habitación

Cons:

Instalaciones antiguas. Pero no hay mucho más donde elegir en la ciudad

2026-02-13 • via Nuitee
M
MARIA DE LOS ANGELES • family_with_children • mx
1
Pros:

La buena conexión del internet.
Las camas cómodas

Cons:

Le falta capacitación al personal sobre como dar servicio y atención al cliente (hospitalidad.)
No saludaban a menos que primero lo hiciéramos.
No daban indicaciones, se les preguntaba y entonces daban respuesta.
Nos abrieron el cuarto a la 1.30 de la madrugada (era personal ya que tenía llave) en medio de la madrugada se disculpó y cerró. Solo nos quedamos por una noche a descansar ya que salíamos muy temprano al aeropuerto. No quisimos hacer mas grande el reclamo ya que veníamos cansados. Se le notificó a la recamarista de la mañana.
Una sola toalla para una habitación doble con tres personas adultas y un niño.

2026-01-26 • via Nuitee
M
María Del Rosario • couple • mx
10
Pros:

Las habitaciones

Cons:

Que está un poco retirado del centro

2025-12-23 • via Nuitee
C
Clarita_23 • extended_group • mx
8
Descanso después de un día de trabajo.
Pros:

Fue fácil de llegar, también que tienen un vestíbulo con aire acondicionado, mesas y sillas para esperar. Tienen lugares para estacionar. Las habitaciones son espaciosas y estuvo bien para descansar una noche después de un día de trabajo.

Cons:

En realidad no hay algo que fuera malo, si es verdad que no está en el centro de la ciudad, pero eso ya lo sabíamos cuando reservamos. No me fijé si tenían restaurante o piscina o demás espacios.

2025-12-16 • via Nuitee
A
Aremy Basto Cabrera • family_with_children • mx
9
2025-12-12 • via Nuitee
M
Moguel • extended_group • mx
1
Pros:

Ubicacion

2025-11-24 • via Nuitee
P
pablo • extended_group • mx
8
Pros:

La amabilidad del personal

Cons:

Escaso estacionamiento

2025-11-15 • via Nuitee
V
Vila • couple • mx
5
2025-11-11 • via Nuitee
L
Luis Gerardo • extended_group • mx
7
Bien pero podría mejorar, algunas instalaciones requieren atención.
Pros:

La ubicación es buena, el hotel cuenta con estacionamiento, aire acondicionado y wifi. Los precios son accesibles.

Cons:

La regadera de mi habitación no tenía fuerza y el agua caliente me duró apenas un par de minutos.

2025-09-16 • via Nuitee
M
MaJo Aguilar • extended_group • mx
7
Estancia tranquila
Cons:

Agua caliente jamás tuvimos, a pesar de que se supone fueron a atender esta solicitud...Oferta de alimentos muy pobre

2025-09-01 • via Nuitee
W
WEIHONG • extended_group • cn
10
Cons:

水龙头水流太小

2025-08-24 • via Nuitee
M
Maurizio • family_with_children • it
7
Pros:

Avevo prenotato una camera per 3 persone ma mi è stata data la suite dagli spazi molto grandi.
Acqua dei rubinetti piuttosto scarsa ma per l o meno quella della doccia era accettabile.
Per fare scalo un giorno, tutto più che accettabile

2025-08-14 • via Nuitee
A
Ana Concepción • family
10
Pros:

Muy bien las instalaciones

2025-06-07 • via Nuitee
D
Davide • young couple • it
5
Passable
Pros:

The hotel is old, and the bathroom needs to be refurbished. It's OK for one night, but wouldn't stay longer. Staff at the reception very sweet.

2025-04-04 • via Nuitee
J
Jon • partner
10
Pros:

Good 👍

2025-03-30 • via Nuitee
V
Vicente
8
Pros:

Amplio limpio presentable

2025-03-20 • via Nuitee
A
Anthony • young couple • gb
8
Good value stay
Pros:

Good location. The room is simple, but was very clean. The beds were very comfortable. It was much better than we expected and was good value for the price paid. Shower was good. The room was quiet.
Staff were helpful, but it is useful to know a little Spanish.

Cons:

No coffee making facilities in room.
The restaurant was not operating when we were there.

2025-03-08 • via Nuitee
R
Rigoberto
8
Pros:

Sólo que pongan contactos en las cabeceras para cargar los dispositivos y contacto para apagar y encender las luces

2025-03-06 • via Nuitee
E
EULOGIO
6
Pros:

Bueno

2025-01-26 • via Nuitee