Pont Levis Hôtel By Franck Putelat

Hotels
Independent
9.2 (88 reviews)
40 chemin des Anglais, Carcassonne, Aude, 11000 , Carcassonne , FR

Pets allowed

Facilities

Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Picnic area
Elevator
Golfing nearby
Breakfast available (surcharge)
Safe-deposit box at front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable beds
Beautiful pool and views
Cons:
Lack of storage in rooms
Room size and darkness

Categories

Cleanliness
8.65
No specific mention, standard quality for this hotel tier.
Service
9.62
Staff described as excellent and friendly in multiple reviews.
Location
10
Multiple mentions of great location next to the fortress and close to the Old city.
Room Quality
8.61
Mixed feedback; rooms are nice but described as small and dark.
Amenities
9.64
Good amenities with a beautiful pool and private parking.
Value for Money
9.1
Considered a good value but comments on room issues may affect perception.
Food and Beverage
8.15
Limited room service options, requiring prior reservation.
Overall Experience
9.84
Overall enjoyable stay with highly recommended location and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 08:17

Property Description

Luxurious Amenities - Indulge in massages and body treatments, relax by the outdoor pool, or explore the area on rented bicycles.

Modern Comforts - Enjoy complimentary wireless internet, a bar/lounge for drinks, and buffet breakfasts. The 24-hour business center and front desk ensure convenience.

Prime Location - Stay steps away from Château Comtal and other historic sites in Carcassonne. Unwind in one of the 12 guestrooms with LED TVs and designer toiletries.

Book your stay at Pont Levis Hôtel By Franck Putelat for a historic and relaxing experience.

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CCF

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

  • Pets

    Pets allowed

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

9.2
Based on 88 reviews
Cleanliness: 8.65
Service: 9.62
Location: 10
Room Quality: 8.61
Amenities: 9.64
Value for Money: 9.1
Food and Beverage: 8.15
Overall Experience: 9.84
J
James partner
10
Pros:

Great location next to the fortress, excellent friendly staff, nice sized comfortable room and bed. Only complaint is there was not even a drawer to unpack any of your luggage. We are literally living out of our suitcases as there was nowhere to put stuff. Other than that we still highly recommend.

2025-10-10 via Nuitee
C
Craig
10
Pros:

Very comfortable beds, great location and very close to restaurants and sights.

2025-10-05 via Nuitee
C
cathryn
8
Pros:

A fabulous position close to the Old city. It’s very modern. The rooms are small and quite dark inside. They have comfy bedding and we had a very large fabulous walk in shower with a nice patio and chairs to sit out in. No atmosphere or lounge as such to have a drink and relax other than your room. I would say a place to stay one or two nights only. We stayed four nights which was too long. However Carcassone is stunning and there is easy access via train to several places.

2025-10-01 via Nuitee
E
Eric
10
Pont Levis
Pros:

Lieu exceptionnel

2025-09-22 via Nuitee
C
Clare
10
Excellent Location. Wonderful facility.
Pros:

This was a wonderful spot. Steps…..literally across the street……from the main gate into the old city. Everyone was helpful…..parking is easy…..loved it.

2025-09-16 via Nuitee
M
Michelle
10
Pros:

Fantastic location for access to the Castle! 5 minutes to walk back for a swim and beautiful pool and grounds. Highly recommend!

2025-08-17 via Nuitee
F
Florian family_with_children
8
Pros:

Le room service n'est pas pratique : il doit être réservé la veille et consiste en un menu surprise obligatoire. La literie est très confortable.

2025-08-09 via Nuitee
E
Erin family
10
Pros:

Lovely outdoor pool, beautiful views of the castle, and convenient private parking lot.

2025-08-09 via Nuitee
G
Greg
10
Pros:

Very nice accommodation. Very convenient access to the old city.

2025-07-22 via Nuitee
A
Andrew
8
Pros:

It was a clean well run hotel with lovely, helpful staff and great breakfasts

2025-06-22 via Nuitee
J
Jackie family
10
Pros:

Fantastic and 5 min away from the Mideival castle

2025-06-11 via Nuitee
A
anthony
8
C
Pros:

I would of liked the pool to be heated and as they offer boots for the garden we were not sure where that was.

2025-06-09 via Nuitee
B
Ben
10
Pros:

Beautiful little hotel next to the walls of carcassone castle. Great spot with pool and rooms with decks ( worth it). Only complaint is rooms are tight for two pieces of luggage and not a huge fan of only hand held showers( although my wife loved the bath and shower..is romantic..note this has a 2 star Michelin restaurant attached but only open Tuesday to Saturday.

2025-06-03 via Nuitee
L
Lee partner
10
Pros:

Perfect location close to the gates of the walled city. Easy parking once the system is explained. Enter the public car park gates at the front of hotel, park and walk to reception where the correct tickets can be obtained for parking. 15€ per night charge.
Rooms are immaculate and have a small fridge and pod coffee machine. Decor is excellent and has deck access to most rooms. Good if you smoke, not if you don’t. Reception was efficient and polite. Note the bath had a hand held shower with no facility for hands free use. The drinks and breakfast are overpriced and underwhelming when there are bars and cafes just inside the walls. Definitely worth the stay except for the shower.

2024-11-06 via Nuitee
V
Vicki family
10
Pros:

Excellent boutique hotel with impeccable service and a wonderful location

2024-10-13 via Nuitee
S
Scott
10
Pros:

Right outside entrance to walled city, so convenient. Staff were wonderful.

2024-10-02 via Nuitee
M
marco
10
Pros:

X

2024-07-24 via Nuitee
L
Ludo
10
Un instant suspendu
Pros:

Un vrai moment de détente et de calme, nous avons pu profiter du service en chambre (petit déjeuner copieux et de belle qualité) et du jacuzzi. La cité est à deux pas.

2024-07-15 via Nuitee
H
Heidi partner
10
Pros:

Great location. Right across from the medieval city. Easy walk to the town center. Staff was exceptional!

2024-07-13 via Nuitee
J
Jonathan family
8
Pros:

Great location for access to the castle. Also short walk to the new town area. Friendly staff. Comfortable room.

2024-07-13 via Nuitee