My Story Hotel Ouro

Hotels
9 (3372 reviews)
Rua Áurea 100 , Lisbon , pt

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Small room size
Breakfast quality

Categories

Cleanliness
8.39
Some reviews indicate that rooms were clean; however, there were mentions of maintenance issues.
Service
9.36
Most reviews praised the staff's friendliness and helpfulness.
Location
9.9
Numerous reviews highlight the prime location as a major positive factor.
Room Quality
8.35
Some feedback indicated that rooms were small and had issues with amenities.
Amenities
8.88
Amenities were considered satisfactory, albeit some areas needed improvements.
Value for Money
9.34
General sentiment indicates that guests felt they received good value.
Food and Beverage
8.39
Some complaints about breakfast quality and service, but not universally negative.
Overall Experience
9.36
Overall positive experience emphasized by many guests despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:04

Property Description

Themed Décor and Historic Charm
Experience the allure of Portuguese tiles in the heart of Lisbon's Baixa district at My Story Hotel Ouro. Housed in an 18th-century building, each room boasts a golden headboard, elegant décor, and modern amenities like Smart TVs and free WiFi.

Culinary Delights and Central Location
Indulge in traditional Portuguese cuisine and creative cocktails at the hotel's bar and restaurant. Situated on a traditional pedestrian street, guests can easily explore the vibrant city and enjoy sunset views by the Tejo River, just 400 meters away.

Convenient Accessibility and 24-Hour Reception
With Baixa/Chiado Metro Station steps away, accessing Lisbon's attractions is a breeze. Whether marveling at Rossio Train Station's historic façade or catching a flight at Lisbon International Airport, convenience is key at My Story Hotel Ouro.

Important information:

Please note that when booking 5 rooms or more, different policies and additional supplements may apply.

Final cleaning is included.

Please note that invoice details cannot be changed after check-out.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LIS

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9
Based on 3372 reviews
Cleanliness: 8.39
Service: 9.36
Location: 9.9
Room Quality: 8.35
Amenities: 8.88
Value for Money: 9.34
Food and Beverage: 8.39
Overall Experience: 9.36
V
Vanessa • couple • ch
10
Perfekt für einen Kurztrip!
Pros:

Das Zimmer war sehr schön eingerichtet, ist extrem hell und das hat uns extrem gefallen. Die Lage war au perfekt!

Cons:

Können wir nichts aufzählen

2026-03-14 • via Nuitee
S
Stephanie • couple • gb
10
Brilliant stay - wonderful location!
Pros:

Great location, clean, comfortable and friendly staff

Cons:

Nothing, spot on

2026-03-14 • via Nuitee
J
joeking50 • family_with_children • gb
10
Pros:

Great hotel.Great location.

Cons:

The rain

2026-03-11 • via Nuitee
P
Pamela • couple • au
10
2026-03-11 • via Nuitee
L
Laura • family_with_children • gb
9
Pros:

The location is fantastic. The staff was very friendly and helpful. I loved the breakfast as well. Very easy to get to from the airport and close to public transport. The room was very nice and clean as well.

Cons:

The only thing that was a bit uncomfortable was the small space between the bed and the table. Walking around the room was a bit difficult due to lack of space. But other than that, it was great.

2026-03-10 • via Nuitee
T
Türkan Sezin • extended_group • tr
9
2026-03-10 • via Nuitee
L
Lydie • family_with_children • be
10
2026-03-10 • via Nuitee
C
Carola • extended_group • it
9
2026-03-09 • via Nuitee
S
Stuart • solo_traveller • gb
10
Pros:

Perfect location. Excellent staff.

2026-03-08 • via Nuitee
C
Chiara • family_with_children • it
10
2026-03-08 • via Nuitee
P
Piotr • family_with_children • pl
9
2026-03-08 • via Nuitee
S
Sanna • family_with_children • fi
10
2026-03-07 • via Nuitee
C
Climber65159835731 • Family
10
Clean, nice and friendly
Pros:

Great location, service and cleaning. I loved our family room at 5th floor. The breakfast was more than adequate. I definitely would come again!

2026-03-06 • via Tripadvisor
V
Vianello • solo_traveller • it
8
2026-03-06 • via Nuitee
V
Vivel Inderbitzin • family_with_children • ch
9
2026-03-05 • via Nuitee
I
Isabelle • family_with_children • ca
10
Pros:

L'accueil du personnel, le comfort de la chambre, les accessoires, l'emplacement.
En plus d'un déjeuner brunch complet

2026-03-04 • via Nuitee
V
Vivien • couple • gb
10
Fabulous hotel in a fabulous Lisbon.
Pros:

Fabulous hotel in central Lisbon, perfect location for exploring the city. The staff are so helpful and friendly and all aspects of customer service, comfort, cleanliness and facilities are exceptional. I will gladly return and highly recommend the hotel.

Cons:

N/A

2026-03-03 • via Nuitee
M
María • extended_group • es
9
Estancia perfecta
Pros:

La ubicación es perfecta

Cons:

Desayuno con más opciones aunque bien en general

2026-03-02 • via Nuitee
G
Gary • extended_group • my
7
2026-03-02 • via Nuitee
I
Irene • solo_traveller • at
10
2026-03-02 • via Nuitee