My Story Hotel Ouro

Hotels
9 (3473 reviews)
Rua Áurea 100 , Lisbon , pt

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Small room size
Breakfast quality

Categories

Cleanliness
8.39
Some reviews indicate that rooms were clean; however, there were mentions of maintenance issues.
Service
9.36
Most reviews praised the staff's friendliness and helpfulness.
Location
9.9
Numerous reviews highlight the prime location as a major positive factor.
Room Quality
8.35
Some feedback indicated that rooms were small and had issues with amenities.
Amenities
8.88
Amenities were considered satisfactory, albeit some areas needed improvements.
Value for Money
9.34
General sentiment indicates that guests felt they received good value.
Food and Beverage
8.39
Some complaints about breakfast quality and service, but not universally negative.
Overall Experience
9.36
Overall positive experience emphasized by many guests despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:04

Property Description

Themed Décor and Historic Charm
Experience the allure of Portuguese tiles in the heart of Lisbon's Baixa district at My Story Hotel Ouro. Housed in an 18th-century building, each room boasts a golden headboard, elegant décor, and modern amenities like Smart TVs and free WiFi.

Culinary Delights and Central Location
Indulge in traditional Portuguese cuisine and creative cocktails at the hotel's bar and restaurant. Situated on a traditional pedestrian street, guests can easily explore the vibrant city and enjoy sunset views by the Tejo River, just 400 meters away.

Convenient Accessibility and 24-Hour Reception
With Baixa/Chiado Metro Station steps away, accessing Lisbon's attractions is a breeze. Whether marveling at Rossio Train Station's historic façade or catching a flight at Lisbon International Airport, convenience is key at My Story Hotel Ouro.

Important information:

Please note that when booking 5 rooms or more, different policies and additional supplements may apply.

Final cleaning is included.

Please note that invoice details cannot be changed after check-out.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LIS

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9
Based on 3473 reviews
Cleanliness: 8.39
Service: 9.36
Location: 9.9
Room Quality: 8.35
Amenities: 8.88
Value for Money: 9.34
Food and Beverage: 8.39
Overall Experience: 9.36
A
André Ribeiro • solo_traveller • br
10
Pros:

Very nice hotel, with a polite staff and near the Praça do Comércio.

2026-05-02 • via Nuitee
A
Astrid • solo_traveller • nl
10
2026-05-02 • via Nuitee
S
susanne • couple • dk
9
Vi nød vores ophold på alle måder
Pros:

Fantastisk beliggenhed. Rigtig god morgenmad og venligt, serviceminded personale

Cons:

Hård madras

2026-05-01 • via Nuitee
İlknur • solo_traveller • tr
9
Overall, my stay was generally satisfactory, and the only issue was quite minor. Even though I was staying alone, the ro
2026-05-01 • via Nuitee
K
Karen • couple • au
9
Great location, beautiful and comfortable room
Pros:

Fantastic location easy to walk everywhere. Beautiful apartment with coffee machine , comfy bed and nice bathroom. Staff were amazing

Cons:

Nothing

2026-04-29 • via Nuitee
E
ELENI • extended_group • gr
10
Pros:

the location of the hotel is ideal since it is in the centre of Lisbon only 4 minutes away from the metro station. The staff was very polite, friendly and eager to assist you, the rooms were very comfortable and the breakfast was pretty good!

2026-04-29 • via Nuitee
S
Sandra • couple • br
8
2026-04-28 • via Nuitee
B
Bart • couple • nl
10
Very nice stay
Pros:

Staff was super helpfull and friendly, in hotel and restaurant

Cons:

.

2026-04-27 • via Nuitee
A
alessia • extended_group • it
10
Consigliatissimo
Pros:

Colazione ricca e vasta
Posizione ottimale
Staff cordiale e disponibile

Cons:

Appena arrivati abbiamo riscontrato un problema con la doccia che è stato risolto praticamente in 10’

2026-04-27 • via Nuitee
S
Stefan • solo_traveller • de
8
Dieser Ort hat mir gefallen, ich komme wieder.
Pros:

Ich fand mein Zimmer von Beginn an toll. Es hatte Charme und Stil, ein sehr gutes Bett, ein gutes Bad, es war sauber und hatte eine gute Größe (Ideal für eine Person, wobei es nicht hätte kleiner sein dürfen). Ich habe sehr gut geschlafen, obwohl das Zimmer zur stark befahrenen Rua Áurea im 1. Stock lag (Dank Ohropax ist Lärm kein Thema für mich!).

Das Personal war freundlich, zeigte sich angenehm interessiert und war für einen Plausch immer zu haben. Super!

Das Hotel ist nur 4 Gehminuten vom Praça do Comércio entfernt. Ideal, um von dort aus die Stadt in alle Richtungen zu erkunden – ob zu Fuß oder mit dem ÖPNV.

Cons:

Die Nächte waren um 06:00 Uhr vorbei, da im Café nebenan die Vorbereitungen begannen und dabei die Musik aufgedreht wurde (Ich glaube, das gilt aber nur für die Zimmer 107 und 108, beide im 1. Stock). Um 07:00 Uhr war dann nichts mehr zu hören.

Der Platz im Zimmer war begrenzt. Es gibt keinen Schrank und nur wenig Stauraum/Ablage; auch das Angebot, Kleider mittels Bügel aufzuhängen, war überschaubar (Das ist nicht komfortabel, stellt für mich aber auch keinen Grund dar, hier nicht noch einmal zu übernachten).

2026-04-27 • via Nuitee
P
Pascale • extended_group • fr
10
hôtel très bien placé
Pros:

Chambre très bien isolée des bruits extérieurs.

2026-04-27 • via Nuitee
K
Karin • solo_traveller • de
9
Empfehlenswert
Pros:

Super Lage für einen City-Trip, alles Sehenswerte war fussläufig erreichbar, auch die bekannte Tram 28 ging fast vor der Tür vorbei! Frühstück war ausreichend vorhanden. Sehr freundliches und hilfsbereites Personal, komme gerne wieder hier her zurück 😉

2026-04-26 • via Nuitee
M
Mina • solo_traveller • jp
8
Great location and friendly staff!
Pros:

素晴らしロケーション。フレンドリーで親切なスタッフ。建物自体は古いけれど、とても綺麗で清潔だった。

Cons:

お部屋によっては、Wifiなつながない。

2026-04-25 • via Nuitee
I
Irene • solo_traveller • se
8
Trevligt hotell i centrala Lissabon
Pros:

3-stjärnigt hotell i centrala Lissabon. Hotellet ligger vid en gata som leder ner till vattnet. Ganska mycket trafik på dagarna. Bodde dock på 4.e våningen så stördes inte särskilt mycket. Mitt rum hade 2 balkonger, kylskåp och OK badrum. Bra frukostbuffé i restaurangen som på dagarna har både inom- och utomhus servering.

2026-04-24 • via Nuitee
G
Gil • solo_traveller • il
10
2026-04-24 • via Nuitee
R
Ruairi • solo_traveller • ie
8
Great location, tiny room.
Pros:

Amazing location, very clean and well serviced, friendly staff.

Cons:

Room was tiny, service charge of 15% auto added to bills, no facilities apart from reception desk and bar/restaurant.

2026-04-23 • via Nuitee
F
Fe Rodrigues • solo_traveller • br
9
Pros:

A localização é ótima, os funcionários são super atenciosos, o quarto é muito confortável

Cons:

O banheiro é ótimo, mas o box é pequeno e o ralo não escoa bem

2026-04-23 • via Nuitee
L
Laura • couple • it
9
Tutto perfetto!
Pros:

Posizione centralissima
Letto molto comodo e camera silenziosa

Cons:

Se devo trovare una pecca è l’assenza di una presa di corrente in bagno.

2026-04-22 • via Nuitee
D
Dorine • solo_traveller • nl
9
2026-04-21 • via Nuitee
J
Jeff • couple • us
9
Well located, polite and helpful staff
2026-04-21 • via Nuitee