My Story Hotel Ouro

Hotels
9 (3427 reviews)
Rua Áurea 100 , Lisbon , pt

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Small room size
Breakfast quality

Categories

Cleanliness
8.39
Some reviews indicate that rooms were clean; however, there were mentions of maintenance issues.
Service
9.36
Most reviews praised the staff's friendliness and helpfulness.
Location
9.9
Numerous reviews highlight the prime location as a major positive factor.
Room Quality
8.35
Some feedback indicated that rooms were small and had issues with amenities.
Amenities
8.88
Amenities were considered satisfactory, albeit some areas needed improvements.
Value for Money
9.34
General sentiment indicates that guests felt they received good value.
Food and Beverage
8.39
Some complaints about breakfast quality and service, but not universally negative.
Overall Experience
9.36
Overall positive experience emphasized by many guests despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:04

Property Description

Themed Décor and Historic Charm
Experience the allure of Portuguese tiles in the heart of Lisbon's Baixa district at My Story Hotel Ouro. Housed in an 18th-century building, each room boasts a golden headboard, elegant décor, and modern amenities like Smart TVs and free WiFi.

Culinary Delights and Central Location
Indulge in traditional Portuguese cuisine and creative cocktails at the hotel's bar and restaurant. Situated on a traditional pedestrian street, guests can easily explore the vibrant city and enjoy sunset views by the Tejo River, just 400 meters away.

Convenient Accessibility and 24-Hour Reception
With Baixa/Chiado Metro Station steps away, accessing Lisbon's attractions is a breeze. Whether marveling at Rossio Train Station's historic façade or catching a flight at Lisbon International Airport, convenience is key at My Story Hotel Ouro.

Important information:

Please note that when booking 5 rooms or more, different policies and additional supplements may apply.

Final cleaning is included.

Please note that invoice details cannot be changed after check-out.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LIS

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9
Based on 3427 reviews
Cleanliness: 8.39
Service: 9.36
Location: 9.9
Room Quality: 8.35
Amenities: 8.88
Value for Money: 9.34
Food and Beverage: 8.39
Overall Experience: 9.36
M
Michele • couple • br
8
Nossa família voltaria a Lisboa e ficaria nessa acomodação
Pros:

Localização

2026-04-11 • via Nuitee
T
Thaís • couple • br
10
Voltaria a me hospedar.
Pros:

Excelente localização. Cama e travesseiros muito confortáveis. Muito bom café da manhã. Funcionários muito atenciosos.

2026-04-11 • via Nuitee
M
Michele • extended_group • br
8
Nossa família voltaria a Lisboa e ficaria nessa acomodação
Pros:

Localização

2026-04-11 • via Nuitee
I
Isabelle • solo_traveller • fr
10
2026-04-10 • via Nuitee
N
Norma • extended_group • br
10
2026-04-10 • via Nuitee
M
Maida • family_with_children • ca
10
Pros:

Everything ,the room was so clean. The sound proof was so quiet . The breakfast was amazing

Cons:

There was nothing I didn't like. It was all amazing.

2026-04-08 • via Nuitee
E
Elžbieta Justina • extended_group • lt
10
I totally recommend this hotel for few days stay in Lisboa.
Pros:

Location of the hotel is great, it is in the center of Baixa de Lisboa. The room was clean and cozy. We had everything we need to feel comfortable.

Cons:

It is a time to change a hairdryer in the room. It works well, but it is just a bit too old.
The breakfast was poor; there could be more choices and better quality in the products. But you can adapt and find anything you like mostly from the food selection.

2026-04-08 • via Nuitee
G
golubsebastian • extended_group • pl
7
Pros:

lokalizacja

2026-04-08 • via Nuitee
S
Salvatore • family_with_children • it
8
Un buon albergo in posizione strategica per visitare Lisbona
Pros:

La posizione in assoluto, strategica per visitare la città, le camere pulite, la colazione curata e la cordialità del personale, sempre disponibile.

Cons:

Una piccola annotazione (senza polemica):
Le camere erano piccoline, avevo prenotato una quadrupla con un letto matrimoniale e due singoli per i miei figli; abbiamo avuto due stanze comunicanti, e ci andava più che bene (w la privacy), ma c’era il matrimoniale anche per i ragazzi (maschio e femmina) e la seconda stanza era veramente piccola. Non c’erano i guardaroba in entrambe le stanze, solo degli appendini all’ingresso, i comodini e una piccola cassettiera; i vestiti sono rimasti tutti in valigia. Avremmo preferito un po’ più di spazio, però comunque gli ambienti in generale erano gradevoli, ordinati e puliti.

2026-04-07 • via Nuitee
P
Purvi • extended_group • us
7
Pros:

Great location, close to 2 main squares and lots of restaurants around.

2026-04-06 • via Nuitee
R
Rui • couple • pt
8
Excelente opção
Pros:

Localização excelente. Pessoal simpático e diligente. Quarto de dimensões pequenas mas serve perfeitamente para curtas estadas. O pequeno-almoço poderia ser mais diversificado, e a dimensão da sala é demasiado pequena para todos os hóspedes, mas no geral é uma excelente opção.

Cons:

Sala do pequeno-almoço demasiado pequena para tanta gente,

2026-04-06 • via Nuitee
L
Li • family_with_children • se
5
2026-04-06 • via Nuitee
D
Diletta • family_with_children • it
10
2026-04-05 • via Nuitee
M
Maria de Fatima • couple • br
10
EXCELENTE HOTEL!
Pros:

Voltamos a nos hospedar neste hotel por tudo de bom que ele oferece: atendimento, conforto e localização. Mais uma vez o hotel nos surpreendeu! Recomendamos a hospedagem no My Story Ouro. Voltaremos em breve.

2026-04-04 • via Nuitee
M
Michail • couple • at
9
Toll
Pros:

Alles

Cons:

Nichts

2026-04-04 • via Nuitee
M
Milena • solo_traveller • br
10
Amei!
Pros:

Tudo maravilhoso. Localização ótima, equipe atenciosa , quarto muito bom, café da manhã fantástico. Amei

2026-04-04 • via Nuitee
K
Kevin • couple • gb
5
2026-04-03 • via Nuitee
W
Wolfgang • family_with_children • at
10
2026-04-02 • via Nuitee
J
Joanna • family_with_children • pl
10
2026-03-30 • via Nuitee
C
Caroline • family_with_children • br
10
2026-03-30 • via Nuitee