The Melville Hotel by Rokxy- Kings Cross

Hotels
6.6 (3270 reviews)
38 & 39 Argyle Square , London , gb

Children allowed

Facilities

Non-smoking rooms
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
Concierge service
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor cleanliness
Basic amenities
Room quality issues

Categories

Cleanliness
4.68
Numerous reviews mention poor cleanliness and upkeep, including mold and a generally filthy environment.
Service
8.65
The staff were described as friendly and helpful, although there were mentions of poor availability.
Location
9.19
Many reviews praise the convenient location, particularly its proximity to transport.
Room Quality
5.64
Reviews indicate rooms are small, dated, and often in poor condition.
Amenities
5.17
Basic amenities were frequently described as lacking, such as missing soap or poor tea/coffee provisions.
Value for Money
7.13
Given the low ratings in other areas, the value for money is perceived as mediocre.
Food and Beverage
6.68
Food options were not mentioned, leading to an average rating.
Overall Experience
5.65
Many reviewers expressed significant disappointment overall with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:29

Property Description

Convenient Location near King’s Cross Station

Modern Rooms with Free Wi-Fi and Amenities

Central Location in Bloomsbury near Major Attractions

Book your stay at Melville Hotel for a comfortable and stylish experience in the heart of London. Just steps away from King’s Cross Station, our modern rooms offer free Wi-Fi, flat-screen TVs, and private bathrooms with fluffy towels. Enjoy the convenience of a 24-hour front desk and proximity to lively Camden and The British Museum. With easy access to Oxford Street and Theatreland, Melville Hotel is the perfect choice for your London adventure.

Important information:

Please note that for any prepaid accommodations, the hotel will require both the card holder and the card used to book, at the time of check-in. If either is not present, then the property will require another method of payment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LON

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

6.6
Based on 3270 reviews
Cleanliness: 4.68
Service: 8.65
Location: 9.19
Room Quality: 5.64
Amenities: 5.17
Value for Money: 7.13
Food and Beverage: 6.68
Overall Experience: 5.65
D
Davidenko couple fr
7
Quelque petits travaux de réfection seraient bien
Cons:

Literie, volet abîmé ne permettant pas d'occulter toute la fenêtre de nuit. Insonorisation à désirer.

2026-03-29 via Nuitee
P
Peter family_with_children gb
2
Absolutely awful! We needed a nice place to unwind and the rooms we were given wouldn’t have looked out of place in an e
Pros:

The staff were very nice and the location was excellent for what we needed

Cons:

We first went into the “garden chalet” which was literally a room in the garden! In that room, the walls were all damaged, there were 2 double beds and one single “camp bed” which collapsed at any point we went near it! We then tried to have showers, which was filthy! The shower tray was broken to the point it resembled a bath once we had finished the shower, after another 1 or 2 the bathroom floor also flooded!
At this point we decided to request another room if available! This is where I have no issue, the staff were really very nice and approachable! That’s honestly where the compliments end! We were shown another room and it all seemed fine, while collecting our belongings to move room we also noticed ants everywhere! Good thing we were moving, right?
Wrong, we got into the “new” room, it was clear it hadn’t seen a Hoover in a very long time, that should have prepared us for what was to come, after what had been a long day we returned to the room, thew back the covers, only to find that the sheets on the single bed resembled a barbers floor! I have attached pictures to show absolutely no exaggeration!
Couple that with the fact there was an empty bottle of vodka and a can of cider left by the previous?? Guests!
We slept there, got up as soon as we could and checked out!

2026-03-29 via Nuitee
D
Dane couple gb
3
Pros:

The shower was good

Cons:

The bed was bad

2026-03-28 via Nuitee
J
Jeremy solo_traveller gb
4
Disappointed
Pros:

Good location

Cons:

No soap, faulty lights, uncomfortable bed, thin small duvet, non-functional kettle, hotel reception issues, non private door (glass panels)

2026-03-27 via Nuitee
E
Emily couple gb
8
Pros:

Perfect place to stay prior to an early Euro star.
The concierge was friendly and helpful and the room perfect for our needs.

Cons:

We couldn't find it easily, as it had a different name on the plaque.

2026-03-26 via Nuitee
R
Rebecca couple be
5
You get what you pay for
Pros:

De locatie en vriendelijk personeel

Cons:

De kamer was KLEIN. Plek voor een bed, that's it. Het bed lag wel goed. Er waren problemen met de verwarming, 1 nacht was het heel warm, en de nacht erna niet. De badkamer is ook klein, het water uit de kraan rook vies...

2026-03-24 via Nuitee
J
Jasper solo_traveller gb
10
2026-03-23 via Nuitee
K
Kürsten extended_group de
1
2026-03-23 via Nuitee
D
Debra couple gb
6
Great location but under refurbishment during our visit (Feb 26)
Pros:

Location was perfect for us. Staff were very welcoming and helpful.

Cons:

The hotel was under refurbishment at the time of our stay - which was definitely needed. We weren't warned before arrival which was a bit disappointing. None of the communal areas were in use. Im sure it will be a lovely hotel again once the refurbishment is complete

2026-03-23 via Nuitee
S
Suki couple gb
4
The room allocated was old and drab and out of date . I wasn’t aware there were modern refurbished rooms and I was given
Pros:

Location and staff , liked the quirkiness of the interior online but looked shabby on arrival

Cons:

No signage on door so was very difficult to find I walked around square two times . There was rubbish piled up near the entrance .

2026-03-22 via Nuitee
P
PAULINA ALEXANDRA couple gb
9
2026-03-22 via Nuitee
C
Chris couple gb
1
Grubby little room, at least close to station
Cons:

Room was grubby, bathroom was filthy, reported it and nothing done - not cleaned, no offer of refund and not offered another room

2026-03-22 via Nuitee
I
Illari extended_group it
5
2026-03-22 via Nuitee
K
Karl solo_traveller gb
3
Lot of improvement needed not a hotel I would recommend
Pros:

Great location for what I needed and the gent that welcomed me was really nice and helpful.

Cons:

No towels provided in the room the table in there was in bad condition and not something I would expect in a room. The steps to my room as you had to go outside to get to it was steep and quite dangerous. The lights in my room one kept flickering there was no lamp and the whole experience going up to the room was not really presentable.

One other thing I would like to comment on the man helping me to my room was been shouted at over the phone telling him to buck his ideas up or he will have to be let go. 1 I shouldn’t really be hearing that and 2 the lad did his real best and didn’t deserve to be spoken to like that maybe give proper training also be a little more organised so he can forfill his job.

Not a hotel I will be staying in again I’m afraid things there need to change in my opinion .

2026-03-22 via Nuitee
L
Libby couple gb
10
Pros:

The bed was insanely comfortable, so much better than we thought it would be. The decor was also very fun.

Cons:

I mini fridge would’ve been nice, to keep our bottle of water cool over night.

2026-03-21 via Nuitee
J
Jamie couple gb
5
2026-03-21 via Nuitee
S
Sian couple gb
5
Pros:

Very close to Kings Cross/St Pancras. Convenient for the Eurostar.

Cons:

The sinks and taps/shower were significantly rusty. The layout of the room made the space feel smaller.

2026-03-19 via Nuitee
T
tracey family_with_children gb
1
Misleading and not an accurate reflection of the room
Pros:

Central location

Cons:

Misleading photos, small room not a suite

2026-03-19 via Nuitee
B
Bondoc extended_group us
7
Cons:

No elevator, the stairs are too narrow

2026-03-17 via Nuitee
Z
Zarah solo_traveller de
8
2026-03-16 via Nuitee