Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Scenic views
Friendly staff
Good breakfast
Cons:
Weak air conditioning
Noise from housekeeping
Distance from station

Categories

Cleanliness
7.48
Rooms are clean but some reviews mention they feel a bit dated.
Service
8.45
Staff are noted to be friendly and responsive.
Location
7.99
Good location with nice views, though some find it a bit far from the station.
Room Quality
7.44
Rooms described as spacious but some feel they are old.
Amenities
7.97
Amenities are generally well regarded, with some reviews mentioning they meet expectations.
Value for Money
7.93
Prices considered reasonable for the experience.
Food and Beverage
7.98
Breakfast options appreciated, although some found it limited.
Overall Experience
7.95
Overall positive experiences, with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 02:20

Property Description

Luxurious Dining Options
Hotel New Otani Saga boasts 3 restaurants, a café-bar, and a shopping arcade with beauty treatments. Indulge in French delicacies at Restaurant Lotus or savor Japanese and Chinese cuisine. Enjoy garden views at Cafe Green Breeze during cocktail time.

Comfortable Rooms and Amenities
Relax in air-conditioned rooms with flat-screen TVs, minibars, and seating areas. Pamper yourself with free toiletries, Yukata robes, and a hairdryer. Borrow extras like Japanese chess or an air humidifier from the front desk.

Convenient Services and Location
Benefit from a 24-hour reception, free WiFi, and currency exchange services. The hotel offers dry-cleaning, safety deposit boxes, and easy access to Saga Station and airports. Book your stay at Hotel New Otani Saga for a memorable experience.

Important information:

Please note that exterior renovations are taking place from 15 January 2020 until 31 December 2020. During this period, scaffolding and sheets will be set on the wall of the property's building which may obstruct views from the windows. Guests may experience noise and other minor disturbance between 09:00-17:00.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FUK

Location

Guest Reviews

7.9
Based on 1197 reviews
Cleanliness: 7.48
Service: 8.45
Location: 7.99
Room Quality: 7.44
Amenities: 7.97
Value for Money: 7.93
Food and Beverage: 7.98
Overall Experience: 7.95
Y
Yumiko • solo_traveller • jp
8
2026-10-29 • via Nuitee
Y
Yumiko • extended_group • jp
5
お城の散歩に、最適でした！
Pros:

朝食は、よい

2026-10-28 • via Nuitee
A
Atsushi • family_with_children • jp
9
また利用したい
Pros:

品格があり、サービスが行き届いていた。館内は芳香に包まれている。

Cons:

室内がやや暗く感じました。

2026-10-27 • via Nuitee
R
Rami • solo_traveller • ca
9
Pros:

Very spacious, nice sitting area and access to restaurants within the hotel was amazing.

Cons:

The room was a bit dated technology wise.

2026-10-26 • via Nuitee
M
Masumi • extended_group • jp
9
美味しい朝食
Pros:

朝食が大変おいしかったです。食事中、窓から見える景色も良かったです。部屋からお濠が見えました。今年50周年ということで、歴史を感じます。皇室の方も滞在されています。

Cons:

駅から歩くのには遠いので、タクシーに乗りました。

2026-10-25 • via Nuitee
M
Motomura • extended_group • jp
6
2026-10-24 • via Nuitee
Y
Yau • couple • hk
8
2026-10-19 • via Nuitee
村上 • couple • jp
8
2026-10-19 • via Nuitee
Y
YUWEN • solo_traveller • tw
8
2026-10-17 • via Nuitee
小坂 • extended_group • jp
8
Pros:

朝食が美味しかった。
まわりのお堀がよいです。

Cons:

やはり、３人だと狭いですね。

2026-10-17 • via Nuitee
T
Taiji • couple • jp
8
2026-10-15 • via Nuitee
A
Aoki • extended_group • jp
7
Pros:

スタッフの方の対応が良かった。朝食が美味しかった。

Cons:

シャワーの出が悪く寒かった。

2026-10-12 • via Nuitee
深川 • solo_traveller • jp
8
Pros:

周りにお堀かあり、季節的にも、最高でした！

Cons:

他の　催し物と重なり　出入り口が　騒がしかった！

2026-10-12 • via Nuitee
K
Kaeko • couple • jp
8
2026-10-12 • via Nuitee
H
Hidetaka • couple • jp
1
残念
Pros:

各フロアにウォーターサーバがある

Cons:

部屋狭い。日本人スタッフがくそ。
モーニングビッフェが値段の割に種類少ない、サービスも知れてる。1200円が妥当レベル。
値段が高い。名前に甘えてる。大した事なさすぎる

2026-10-08 • via Nuitee
K
Kaori • solo_traveller • jp
8
仕事で行ったので良いが、プライベートでは行かない。
Pros:

特になし

Cons:

特になし

2026-10-07 • via Nuitee
菅 • couple • jp
8
2026-09-14 • via Nuitee
T
tooru • family_with_children • jp
1
2026-09-14 • via Nuitee
T
TATSUYA • solo_traveller • jp
9
やっぱり佐賀市内の宿泊ならここ！
Pros:

立地の良さ、接客、朝食、アメニティは佐賀随一

Cons:

施設が古い

2026-09-11 • via Nuitee
E
Emi • solo_traveller • jp
10
最高でした。
Pros:

フロントの対応が丁寧で、こちらからの質問にもわかりやすく説明してくださいました。部屋もバスルームもとても綺麗でアメニティグッズも充実していました。特にコンディショナーが質が良くて髪がサラサラになりました。

Cons:

別に無し

2026-09-09 • via Nuitee