Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Scenic views
Friendly staff
Good breakfast
Cons:
Weak air conditioning
Noise from housekeeping
Distance from station

Categories

Cleanliness
7.48
Rooms are clean but some reviews mention they feel a bit dated.
Service
8.45
Staff are noted to be friendly and responsive.
Location
7.99
Good location with nice views, though some find it a bit far from the station.
Room Quality
7.44
Rooms described as spacious but some feel they are old.
Amenities
7.97
Amenities are generally well regarded, with some reviews mentioning they meet expectations.
Value for Money
7.93
Prices considered reasonable for the experience.
Food and Beverage
7.98
Breakfast options appreciated, although some found it limited.
Overall Experience
7.95
Overall positive experiences, with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 02:20

Property Description

Luxurious Dining Options
Hotel New Otani Saga boasts 3 restaurants, a café-bar, and a shopping arcade with beauty treatments. Indulge in French delicacies at Restaurant Lotus or savor Japanese and Chinese cuisine. Enjoy garden views at Cafe Green Breeze during cocktail time.

Comfortable Rooms and Amenities
Relax in air-conditioned rooms with flat-screen TVs, minibars, and seating areas. Pamper yourself with free toiletries, Yukata robes, and a hairdryer. Borrow extras like Japanese chess or an air humidifier from the front desk.

Convenient Services and Location
Benefit from a 24-hour reception, free WiFi, and currency exchange services. The hotel offers dry-cleaning, safety deposit boxes, and easy access to Saga Station and airports. Book your stay at Hotel New Otani Saga for a memorable experience.

Important information:

Please note that exterior renovations are taking place from 15 January 2020 until 31 December 2020. During this period, scaffolding and sheets will be set on the wall of the property's building which may obstruct views from the windows. Guests may experience noise and other minor disturbance between 09:00-17:00.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FUK

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children ages 12 and older are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.9
Based on 1152 reviews
Cleanliness: 7.48
Service: 8.45
Location: 7.99
Room Quality: 7.44
Amenities: 7.97
Value for Money: 7.93
Food and Beverage: 7.98
Overall Experience: 7.95
リコパ • solo_traveller • jp
9
2026-07-25 • via Nuitee
やまむら • solo_traveller • jp
8
2026-07-25 • via Nuitee
M
MIWA • extended_group • jp
8
2026-07-20 • via Nuitee
K
Katsuhito • couple • jp
10
2026-07-18 • via Nuitee
P
PEI CHUN • extended_group • tw
9
櫃檯親切有禮，協助我租車問題，感謝。
Pros:

因颱風打亂行程，我們不會說日文，只好求助櫃檯員工幫我們聯絡租車公司，更改還車地點，櫃檯很盡心幫我聯絡，最後圓滿完成，非常謝謝你們。

Cons:

沒有

2026-07-18 • via Nuitee
T
Tatsun • extended_group • tw
9
2026-07-17 • via Nuitee
S
Suzuyo • solo_traveller • jp
9
2026-07-17 • via Nuitee
M
MIN HAN • solo_traveller • tw
10
2026-07-17 • via Nuitee
K
KUNTA • family_with_children • tw
7
住宿費平易近人，因為隔天一早要前往佐賀機場，算是位置不錯！
Pros:

位置靠近機場，但真的蠻偏僻的🤣然後窗外河景景色蠻厲害的！

Cons:

靠近浴室地板嘎嘎作響，門窗都有殘破的痕跡，沒有整修不打緊，但是半夜走過地板發出很清楚的噪音，讓人緊張難眠⋯⋯

2026-07-16 • via Nuitee
K
KAI SUM • couple • hk
10
Pros:

The room was big and clean. Really nice for couple staying

Cons:

None

2026-07-16 • via Nuitee
S
Satoshi • solo_traveller • jp
7
危機管理が素晴らしい
Pros:

水害危険レベル4の状態でチェックインしたのだが、夜に半地下駐車場に停めている方向けの館内放送が２回あった。
緊急時の対応をこのかた生まれて初めて聞いた。
素晴らしい。

2026-07-08 • via Nuitee
H
Huaichu • family_with_children • tw
9
配合的計程車司機素質超好~遺失物品還會主動送回來~萬分感謝
Pros:

景色優美，服務很好

Cons:

NA

2026-07-03 • via Nuitee
C
CHEN • couple • tw
9
整體而言住宿感覺很好
Pros:

有附免費的停車場，窗外河景很美、早餐很好吃，也非常感謝櫃檯人員，因為我們家行李很多，主動幫忙提供推車幫我們送行李到房間。

Cons:

浴室因為沒有對外窗，有一點點的霉味。

2026-07-02 • via Nuitee
逸展 • couple • tw
5
設備偏舊，冷氣太冷無法調整
Pros:

離機場近，附近有加油站，對租車的人要加油相對方便

Cons:

設備偏舊

2026-06-29 • via Nuitee
Y
yang • solo_traveller • kr
10
Pros:

직원이 친절합니다

2026-06-23 • via Nuitee
Y
Yasli • couple • tw
9
值得再去
Pros:

環境乾淨整齊，服務態度好，地點佳

2026-06-22 • via Nuitee
N
Nanami • couple • jp
6
2026-06-17 • via Nuitee
Y
Yuka • solo_traveller • jp
10
2026-06-15 • via Nuitee
亀津 • couple • jp
4
2026-06-14 • via Nuitee
N
Nicole • couple • jp
10
very pleasant
Pros:

friendly staff
lovely location

Cons:

almost all restaurants were closed

2026-06-14 • via Nuitee