Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Scenic views
Friendly staff
Good breakfast
Cons:
Weak air conditioning
Noise from housekeeping
Distance from station

Categories

Cleanliness
7.48
Rooms are clean but some reviews mention they feel a bit dated.
Service
8.45
Staff are noted to be friendly and responsive.
Location
7.99
Good location with nice views, though some find it a bit far from the station.
Room Quality
7.44
Rooms described as spacious but some feel they are old.
Amenities
7.97
Amenities are generally well regarded, with some reviews mentioning they meet expectations.
Value for Money
7.93
Prices considered reasonable for the experience.
Food and Beverage
7.98
Breakfast options appreciated, although some found it limited.
Overall Experience
7.95
Overall positive experiences, with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 02:20

Property Description

Luxurious Dining Options
Hotel New Otani Saga boasts 3 restaurants, a café-bar, and a shopping arcade with beauty treatments. Indulge in French delicacies at Restaurant Lotus or savor Japanese and Chinese cuisine. Enjoy garden views at Cafe Green Breeze during cocktail time.

Comfortable Rooms and Amenities
Relax in air-conditioned rooms with flat-screen TVs, minibars, and seating areas. Pamper yourself with free toiletries, Yukata robes, and a hairdryer. Borrow extras like Japanese chess or an air humidifier from the front desk.

Convenient Services and Location
Benefit from a 24-hour reception, free WiFi, and currency exchange services. The hotel offers dry-cleaning, safety deposit boxes, and easy access to Saga Station and airports. Book your stay at Hotel New Otani Saga for a memorable experience.

Important information:

Please note that exterior renovations are taking place from 15 January 2020 until 31 December 2020. During this period, scaffolding and sheets will be set on the wall of the property's building which may obstruct views from the windows. Guests may experience noise and other minor disturbance between 09:00-17:00.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FUK

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children ages 12 and older are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.9
Based on 1114 reviews
Cleanliness: 7.48
Service: 8.45
Location: 7.99
Room Quality: 7.44
Amenities: 7.97
Value for Money: 7.93
Food and Beverage: 7.98
Overall Experience: 7.95
S
SHINOBU • solo_traveller • jp
8
2026-05-16 • via Nuitee
S
Shoichiro • extended_group • jp
6
朝食がメニュー豊富で美味しかった。
Pros:

ロケーションと朝食がとても良い

Cons:

古いタイプのホテルなのでしょうがないけど、洗面所とトイレが使いにくいし、お風呂の湿度が残っていて不快指数が高い。

2026-05-14 • via Nuitee
K
Kazumitsu • solo_traveller • nl
10
2026-05-10 • via Nuitee
M
Mako • extended_group • jp
8
2026-05-09 • via Nuitee
川波 • solo_traveller • jp
8
出張には便利です。
Pros:

お堀近くの落ち着いた雰囲気

Cons:

繁華街から少し遠いです

2026-05-06 • via Nuitee
C
Chih-Chung • couple • nz
10
Good location. Would be good if there’s a gym
Pros:

Staff are nice,

Cons:

A bit dated

2026-05-05 • via Nuitee
T
takashi • solo_traveller • jp
9
2026-05-05 • via Nuitee
A
AI • solo_traveller • jp
8
Pros:

清潔でアメニティも充実！
お茶、コーヒーもあり不自由なく過ごせました。

Cons:

とくにありませんでしたが
朝食の金額がもう少しお手頃だったら食べたかったな…

2026-05-04 • via Nuitee
H
Hieu • family_with_children • us
8
Good
Pros:

The scenery was great with park and a large pond. The room was large enough, staffs were helpful and spoke English. It was reasonably close to the restaurants and the centre area. Even during the golden week, the price was perfect.

Cons:

However, there was no convenient stores around so it gets a bit inconvenient at night or early morning when you may want some refreshments.

2026-05-04 • via Nuitee
R
RYOKO • couple • jp
9
2026-05-04 • via Nuitee
K
Karen • solo_traveller • us
10
2026-05-02 • via Nuitee
S
SAILER • family_with_children • jp
10
とても良かったです。
Pros:

お部屋がとても清潔でした。

Cons:

エアコンの設定が難しかった。

2026-04-30 • via Nuitee
H
Hitomi • couple • jp
4
2026-04-29 • via Nuitee
M
Mari • couple • jp
9
安心の定宿
Pros:

何度も利用させていただいています。スタッフの方は親切でロケーションは最高です。ロビーの景色はお堀の緑が素晴らしくずっと眺めていたい景色です。館内はとても良い香りがします。

Cons:

いつも安心して滞在できるホテルなのですが、唯一何とかしてほしいのは朝ごはんのバイキングの紅茶の味。
紅茶の香りも味もしませんでした。日本茶はおいしいです。
東京のニューオータニの「さつき」の紅茶はとてもおいしいのですが。

2026-04-28 • via Nuitee
S
Shih-hsuan • couple • tw
10
服務人員態度好到我都有一點不好意思了
Pros:

服務人員態度非常好

2026-04-26 • via Nuitee
S
SEUNG JU • solo_traveller • kr
8
Pros:

편안한 분위기와 조식이 좋았급니다.

Cons:

전반적으로 시설이 노후화퇴어사 아쉽고 욕장이나 수영장이 있었으면 더 좋았을것 같습니다.

2026-04-26 • via Nuitee
F
Fumiko • solo_traveller • jp
8
2026-04-25 • via Nuitee
L
Lee • extended_group • my
10
2026-04-24 • via Nuitee
T
TSUI MEI • solo_traveller • tw
9
Pros:

服務人員超級親切，服務水準很棒。請櫃檯幫忙叫車，因需要等待超過10分鐘，自動放棄，離開時，櫃檯人員一直致歉，後面還追出來主動告知搭公車位置及資訊，相當暖心。

2026-04-21 • via Nuitee
M
MASAICHIRO • couple • jp
8
2026-04-20 • via Nuitee