A1 Raststätte & Motel Hamburg-Stillhorn

Hotels
•
Independent
6 (75 reviews)
Jakobsberg 9, Hamburg, HH, 21109 , Hamburg , DE
49-40-319 79 28 10

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Pets allowed

Facilities

Carport
Free WiFi
Elevator
ATM/banking
Multilingual staff
Front desk (limited hours)
Smoke-free property
Tours/ticket assistance
Parking (limited spaces)
Housekeeping on request
See all facilities

Review Highlights

Pros:
Convenient location near the highway
Cons:
Unclean toilets, Broken elevator, Outdated room furnishings

Categories

Cleanliness
3.5
Guests expressed significant dissatisfaction with the cleanliness of the rooms and bathrooms, highlighting unclean toilets and overall lack of cleanliness.
Service
5
Mixed reviews on service quality, with some guests complaining about the broken elevator and dirty bathrooms, indicating a lack of prompt maintenance and cleanliness standards.
Location
7
Conveniently located near the highway, which was appreciated by guests for easy access. However, the surrounding amenities were not mentioned.
Room Quality
6
Guests reported outdated room furnishings but deemed them acceptable. Issues with unclean bathrooms lowered the overall rating in this category.
Amenities
5
The broken elevator and dirty bathrooms overshadowed any positive mentions of amenities. Lack of cleanliness impacted guest satisfaction in this aspect.
Value for Money
4.5
Guests felt that the price paid did not match the quality of services provided, especially due to cleanliness issues and lack of maintenance.
Food and Beverage
5
No specific feedback was provided on food and beverage services in the reviews, suggesting a lack of emphasis on this aspect.
Overall Experience
4
Overall, guests were dissatisfied with their experience due to cleanliness issues, broken elevator, and unsatisfactory service quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-05 05:40

Property Description

Convenient Amenities:

  • Complimentary wireless internet access
  • Tour/ticket assistance

Dining Experience:

  • Restaurant meals
  • Snacks at the hotel's coffee shop/cafe

Featured Amenities:

  • Multilingual staff
  • ATM/banking services
  • Elevator

Make yourself at home in one of the 51 guestrooms, each equipped with separate sitting areas and housekeeping on request. Located close to key attractions and just a 15-minute drive from Hamburg Cruise Center and Miniatur Wunderland. Experience comfort and explore Hamburg while staying at A1 Raststätte & Motel Hamburg-Stillhorn.

Book now and embark on a memorable Hamburg adventure!

Important information:

  • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Free WiFi in public areas is limited to 60 minutes per day.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HAM

Property Policies

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Guests are provided with free hand sanitizer

See all policies

Location

Guest Reviews

6
Based on 75 reviews
Cleanliness: 3.5
Service: 5
Location: 7
Room Quality: 6
Amenities: 5
Value for Money: 4.5
Food and Beverage: 5
Overall Experience: 4
J
Jana • family_with_children
6
Pros:

Praktisch direkt an der Autobahn.
Austattung alt, aber in Ordnung.

Aufzug kaputt und Badezimmer dreckig.
Die Toilette war definitiv nicht geputzt, der Vorherige Gast hatte einen Gruß hinterlassen

2025-03-30 • via Nuitee
Z
Zeinab
2
Fuldstændig uacceptabelt
Pros:

Om aftenen da vi skulle ind i hotellet kunne vi ikke åbne hoveddøren og det tog os lang tid at finde en løsningen. Vi stod længe ude i kulden og der var ingen ved receptionen.

2024-12-29 • via Nuitee
A
Agneta
6
Motell för tidigt middagsmål
Pros:

Restaurangen stängd efter kl 20. Bra parkering och smidigt vid genomresa annars

2024-10-25 • via Nuitee
L
Louise
6
OK overnatning
Pros:

En ok overnatningsted til én nat. Dog ingen kolde drikkevarer og betjeningen skulle vi kigge langt efter om morgenen.

2024-10-24 • via Nuitee
D
Dominik
6
Pros:

Man ab ne gewissene Uhrzeit nicht mehr rauchen gehen

2024-10-17 • via Nuitee
N
Nico
10
Pros:

War prima - direkt an der Autobahn & dadurch schnell erreichbar 😊

2024-09-27 • via Nuitee
H
Heinz
8
Akzeptable Unterkunft
Pros:

Eine abnehmbare Alternative zu den Hotels im Hamburger Stadtgebiet.

2024-09-10 • via Nuitee
R
Ralf
4
Für eine Nacht Ok.
Pros:

Kurz. Es war sauber. Es ist halt ein Motel. Kein Fön vorhanden

2024-09-05 • via Nuitee
V
Verified traveler
6
Pros:

Last minute booking with an acceptable price level, stayed two nights even though only one booked through web site. Business trip to a big event so prices were sky high...
Clean rooms and simple standards, bathroom smell in the first room (can happen to all hotels) but second night in another room nothing. Friendly and helpful staff, helped me arrange second night booking even though nothing officially available so grateful for that as all other options were three to five times more expensive... Surroundings, located next to a gas station/truck stop so nothing for a honey moon couple but for a quick stop over OK.
All in all acceptable.

2024-09-05 • via Nuitee
W
Waldemar
4
Pros:

Tür ist ab 22 verschlossen und niemand kümmer sich

2024-08-08 • via Nuitee
S
Sondre van der
6
It’s ok
Pros:

A nice place to sleep, but thats all. 20 minuetts away from closest grocery store for instance.

2024-08-02 • via Nuitee
S
Suzanne
2
Schlimmste Erfahrung
Pros:

Die schlimmste Erfahrung meines Lebens. Ich musste mitten in der Nacht gehen, da der schlechte Geruch aus dem Abfluss der Dusche und dem Zimmer selbdt zu stark war und mich am Schlafen hinderte.

2024-06-18 • via Nuitee
F
Francisco Javier
4
Hamburgo
Pros:

Personal muy atento y amable. Comida y bien de precio dentro del hostel

Pero habitacion realmente sucia. Suelo y sofá, daba la sensación de mejor no pisar descalzo... Ducha rota
La cama limpia.
Para llegar andando desde el autobús por la noche da miedo, hay que atarvesar campo.

2024-06-16 • via Nuitee
R
Rolf • partner
10
Pros:

Kann man immer wieder anfahren für einen Besuch in Hamburg

2024-05-27 • via Nuitee
G
Grant
2
Pros:

It was closed

2024-05-27 • via Nuitee
S
Susanne
6
Pros:

Die Unterkunft war ordentlich im Stil der 80 er eingerichtet. Im Bad waren die Fugen sehr unsauber, stockig. Das Waschbecken war nicht geputzt und Zahnpastaspuren des Vorgängers noch darin. Der Rest des Zimmers war aber sauber. Für eine Nacht zum schlafen okay. Das Personal, abends als auch morgens, war sehr nett, obwohl sie viel zu tun hatten.

2024-05-26 • via Nuitee
S
Sven
2
Pros:

War wirklich NICHT GUT!!!
KEINE WEITEREMPFEHLUNG!!!

2024-05-16 • via Nuitee
J
Janet
8
Handig motel voor doorreis. Eenvouding maar schoon
Pros:

Handig motel voor doorreis. Eenvouding maar schoon. Ontbijt wat aan de dure kant.

2024-05-14 • via Nuitee
B
Büsching
10
Büsching
Pros:

Vieles war für den Preis wirklich gut, aber

1. Der Hund war nicht angemeldet, das ließ sich mit 10€ Extra lösen.

2. Einen Schwarztee für 4, 79€ ist Wucher!!

2024-05-12 • via Nuitee
T
Tina • family
10
Pros:

Für eine Nacht vollkommen ausreichend. Aber Verzehr natürlich recht teuer. Autobahn eben. Sauber und freundlich.

2024-04-27 • via Nuitee