Premier Inn Hamburg City Klostertor

Hotels
8.1 (5289 reviews)
37 Hammerbrookstraße , Hamburg , de

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Facilities

WiFi available
Free WiFi
Parking
Air conditioning
24-hour front desk
Heating
Lift / Elevator
Luggage storage
Parking garage

Review Highlights

Pros:
Very good/excellent breakfast
Friendly, helpful staff
Clean rooms
Convenient location near S-Bahn/Arena and restaurants
Good value for money
Comfortable rooms/beds (when mattresses acceptable)
Cons:
Noise from S-Bahn, nearby construction and delivery trucks
No in-room fridge/minibar in multiple reports
Mattress problems (too soft/overused) and creaky beds
Housekeeping lapses (missed cleaning, entering without knocking)
Long group check-in / occasional understaffing at bar
Missing small amenities (slippers, cosmetic tissues)

Categories

Cleanliness
8.2
Generally praised as clean in many reviews (sauber, très propre), though a few reports of pillow smell and at least one missed room cleaning.
Service
8.5
Staff repeatedly described as friendly, helpful and attentive (including quick problem resolution); some service issues noted like long group check-in and occasional understaffing at the bar.
Location
8
Very convenient location near S-Bahn, Arena and restaurants; several guests enjoyed the setting but multiple comments about noise from the S-Bahn, construction and delivery trucks.
Room Quality
7.2
Rooms often called comfortable with good beds, but there are recurring complaints about soft/overused mattresses, creaky beds, one duvet for two and occasional faulty items (kettle).
Amenities
7
Basic amenities present but several guests noted missing in-room fridge/minibar, lack of slippers and missing cosmetic tissues; positive note on bicycle storage availability.
Value for Money
8.8
Multiple guests praised the hotel as good value with a very favorable price-performance ratio.
Food and Beverage
9
Breakfast repeatedly highlighted as very good/excellent with a large selection and praised buffet.
Overall Experience
8.1
Overall positive experiences and repeat stays reported; minor but recurring issues (noise, some room/amenity shortcomings and occasional service lapses) tempered perfect scores.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-29 07:33

Property Description

Prime Location in Hamburg - Situated just 1.4 km from Hamburg Central Station and within close proximity to top attractions like Dialog im Dunkeln and Mönckebergstraße.
Modern Amenities - Enjoy air-conditioned rooms with a flat-screen TV and free WiFi, along with a delicious breakfast buffet offering both continental and Full English/Irish options.
Convenient Services - Benefit from private parking, a 24-hour front desk with multilingual staff, and easy access to Town Hall Hamburg and Miniatur Wunderland.

Book your stay at Premier Inn Hamburg City Klostertor now for a memorable experience in Hamburg!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: STR

Location

Guest Reviews

8.1
Based on 5289 reviews
Cleanliness: 8.2
Service: 8.5
Location: 8
Room Quality: 7.2
Amenities: 7
Value for Money: 8.8
Food and Beverage: 9
Overall Experience: 8.1
I
Ibsen • solo_traveller • dk
3
2026-07-25 • via Nuitee
P
Peter • family_with_children • nl
7
2026-07-25 • via Nuitee
Z
Zhyldyz • couple • kg
10
Pros:

Room was so nice and bad was comfortable!

2026-07-25 • via Nuitee
T
Tom • solo_traveller • de
9
Pros:

Zimmer

Cons:

Waschbecken total unpraktisch, aber überlebt

2026-07-25 • via Nuitee
L
Louise_bak • family_with_children • dk
8
2026-07-25 • via Nuitee
L
Lenny • solo_traveller • de
9
2026-07-25 • via Nuitee
B
Barbara • solo_traveller • at
10
Pros:

Leichte Erreichnarkeit der wichtigsten Sehenswürdigkeiten mit S-Bahn. Kann man weiterempfehlen!>

2026-07-25 • via Nuitee
U
Ute • family_with_children • de
8
2026-07-25 • via Nuitee
S
Sarah • family_with_children • de
7
2026-07-25 • via Nuitee
H
heidi • family_with_children • se
10
2026-07-25 • via Nuitee
S
Susanne • solo_traveller • de
8
Vollkommen zufrieden
Pros:

Schönes Zimmer, sehr sauber. Mir hat gut gefallen, dass es die Möglichkeit gab draußen zu sitzen.

Cons:

Es gibt nichts zu beanstanden

2026-07-25 • via Nuitee
D
Dorienke • family_with_children • nl
8
Pros:

Locatie goed bereikbaar per auto, stadscentrum goed bereikbaar per openbaar vervoer. Kamer was netjes en schoon. Personeel vriendelijk en behulpzaam.

2026-07-25 • via Nuitee
G
Gericke • solo_traveller • de
9
2026-07-25 • via Nuitee
M
Marion • solo_traveller • de
8
2026-07-25 • via Nuitee
R
Ritler • solo_traveller • ch
9
2026-07-25 • via Nuitee
G
Georg • couple • de
7
2026-07-25 • via Nuitee
I
Irene • extended_group • de
8
2026-07-25 • via Nuitee
G
Gülay • family_with_children • dk
10
Pros:

Alt var perfekt

2026-07-25 • via Nuitee
W
Wolfgang • family_with_children • de
9
2026-07-25 • via Nuitee
P
Peter • couple • de
8
2026-07-25 • via Nuitee