Holiday Inn Express & Suites Houston Northwest-Brookhollow by IHG

Hotels
•
Holiday Inn Express
9 (299 reviews)
4900 Federal Plaza Drive , Houston , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Great location
Good breakfast options
Cons:
Room maintenance issues
Loud environment
Limited food options

Categories

Cleanliness
8.39
Cleanliness noted positively but reported issues such as dated carpets and bad odors.
Service
9.36
Staff was reported as welcoming and attentive in most reviews.
Location
9.4
The location received praise as convenient with nearby stores and restaurants.
Room Quality
8.35
Rooms were clean, but some guests experienced issues with maintenance and comfort.
Amenities
8.88
Basic amenities provided but some guests mentioned a lack of variety and issues with conditions.
Value for Money
9.34
Decent pricing for the stay, especially for the breakfast offerings and room size.
Food and Beverage
8.89
Breakfast was mentioned positively, but variety was limited.
Overall Experience
9.36
Overall, guests were pleased with their stay despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:40

Property Description

Luxurious Amenities
Indulge in comfort with our outdoor pool, fitness centre, and free WiFi in every room. Relax and unwind in style at Holiday Inn Express and Suites Brookhollow.

Convenient Features
Enjoy the convenience of a cable TV, ironing facilities, and a coffee machine in each air-conditioned room. Our 24-hour reception and free parking ensure a stress-free stay for all our guests.

Nearby Attractions
Explore Pine Crest Golf Club just 8.4 km away or venture into Central Houston, located 24.4 km from our hotel. With so much to see and do, your stay with us will be unforgettable.

Book your stay now at Holiday Inn Express and Suites Brookhollow for a truly remarkable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HOU

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 299 reviews
Cleanliness: 8.39
Service: 9.36
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 9.34
Food and Beverage: 8.89
Overall Experience: 9.36
R
RUBEN J • couple • us
10
Enjoy, relaxing, quiet, comfortable, clean facility and excellent attending staff.
Pros:

Very clean and organized

2026-07-03 • via Nuitee
R
Robin • couple • us
5
Adequate but not what is expected for that amount of charge.
Pros:

Location near the purpose of the trip. Mattresses were pretty comfy.

Cons:

Towels were worn out. The fridge could not be used d/t its noise. There were bit enough plugs that worked near the beds. There were no USB plugs. When I requested an additional blanket I was handed a folded sheet! (They did finally find an actual blanket.)

2026-06-19 • via Nuitee
E
Ernest • couple • us
10
Good location, clean hotel, friendly staff
Pros:

Very clean and quiet. Great breakfast and friendly staff

2026-06-16 • via Nuitee
A
Ailani • solo_traveller • us
9
2026-06-16 • via Nuitee
E
Ernesto • solo_traveller • us
10
2026-05-21 • via Nuitee
R
Rocio • couple • us
10
2026-05-19 • via Nuitee
R
Rocio • couple • us
10
2026-05-19 • via Nuitee
S
Suong • family_with_children • us
9
2026-05-18 • via Nuitee
S
Scott • couple • us
10
Excellent experience
Pros:

Exceptional customer service from front desk and hotel management

2026-04-22 • via Nuitee
C
Cynthia • solo_traveller • us
10
Pros:

Staff was great and friendly. Location was great too. Next to a IHOP

Cons:

Nothing

2026-04-19 • via Nuitee
B
Barrett • couple • us
6
Pros:

Good location

Cons:

Smelt like weed. Uncomfortable beds. Hate the toiletries

2026-04-19 • via Nuitee
S
Salud Griep • solo_traveller • us
10
Pros:

The location everything was perfect good customer service good housekeeping customer skills

Cons:

Short stay

2026-04-14 • via Nuitee
C
Cristian • couple • us
8
2026-03-14 • via Nuitee
V
Victoria • extended_group • us
10
It was very easy to check in and the staff was very friendly and what we really liked how the bathroom was stocked with
Pros:

Loved the location

Cons:

Nothing it was great

2026-01-20 • via Nuitee
B
Balám • solo_traveller • us
10
EXCELENTE ALOJAMIENTO EN HOUSTON TX
Pros:

Excelente ubicación!

2025-12-31 • via Nuitee
T
Tywonna • couple • us
5
It’s alright only for one night
Pros:

The Property smelled wet , and the water pressure was terrible in my room

Cons:

The property looks nice really pretty but it needs to be updated. The Front desk Lady was absolutely awesome very attentive

2025-12-23 • via Nuitee
V
Van Fossen • solo_traveller • us
7
2025-12-16 • via Nuitee
S
Samantha • extended_group • us
8
2025-11-23 • via Nuitee
L
Longoria • family_with_children • us
10
Pros:

Cleanliness, staff

Cons:

N/A

2025-11-11 • via Nuitee
D
De La Rosa • couple • us
10
great location and perfect value
Pros:

breakfast

Cons:

n/a

2025-10-27 • via Nuitee