Hyatt Place Portland Downtown - Old Port Square

Hotels
•
Commonwealth Hotels
8.5 (1252 reviews)
433 Fore St , Portland , us

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Expensive parking
Cleanliness issues
Noise from adjoining rooms

Categories

Cleanliness
8.08
Some reviews mentioned issues with cleanliness, such as hair on pillows.
Service
9.55
Staff members were noted for being friendly and helpful in multiple reviews.
Location
9.59
Repeatedly described as great and convenient for accessing Old Port.
Room Quality
8.54
Rooms were mostly described as clean and nicely appointed, but some concerns about adjoining room noise.
Amenities
7.57
Limited amenities noted with construction impacts and additional charges for breakfast.
Value for Money
7.53
Mixed sentiments regarding expenses like parking and breakfast.
Food and Beverage
8.08
Concerns about high prices for lobby beverages; limited breakfast value.
Overall Experience
9.05
Despite some complaints, many enjoyed their stay and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:35

Property Description

Luxurious Accommodations
Experience comfort and convenience at Hyatt Place Portland-Old Port, where each guest room is equipped with a flat-screen TV, coffee machine, and modern amenities. The private bathrooms with complimentary toiletries ensure a relaxing stay.

Convenient Amenities
Indulge in the 24-hour market offering a variety of delicious options, enjoy free shuttle service within a 1.6 km radius, and unwind at the on-site lounge with specialty cocktails and local beers. Breakfast is also available for a delightful start to your day.

Prime Location
Located near Portland Downtown Historic District, our hotel is within walking distance of popular attractions like Wadsworth Longfellow House and Victoria Mansion. With the airport just 5 km away, Hyatt Place Portland-Old Port is the perfect choice for your stay in Portland, Maine.

Important information:

Please note that an additional charge of $75 will be applicable for pets.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PWM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 40 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 1252 reviews
Cleanliness: 8.08
Service: 9.55
Location: 9.59
Room Quality: 8.54
Amenities: 7.57
Value for Money: 7.53
Food and Beverage: 8.08
Overall Experience: 9.05
K
KEN • couple • us
9
Pros:

Location

Cons:

Unloading area

2026-06-25 • via Nuitee
G
Gina • couple • us
10
2026-06-25 • via Nuitee
T
Tracey • couple • us
4
Rooms clean but nothing included but wifi
Pros:

The location everything was walkable. The room was clean

Cons:

Nothing was included no water in the rooms had to buy it .breakfast was not included and we had to pay for parking when we paid close to $700 a night for room and taxes then another $45 a night for parking and had to pay for breakfast we have staying many nice places and paid less and got a lot more
Dollar to stay there.

2026-06-23 • via Nuitee
S
Susanne • extended_group • us
9
Had a great stay!
Pros:

Location was awesome. Easy to get to and accessible to most everything. Staff was friendly and accommodating. Loved our balcony.

2026-06-21 • via Nuitee
E
Etya • solo_traveller • us
8
Pros:

Great location, the room was good, breakfast was very good

Cons:

Everything was ok, but pricey. Breakfast and parking are not included, so a total of about 400$ per night. We were let in into the breakfast after we paid extra to find out everything was half empty. They did accommodate all of our requests once we complained about that, but they should have told us that breakfast is over before we set down.

2026-06-19 • via Nuitee
L
laurakanya • NONE
8
Bird poo and perfect location
Pros:

Don't valet car unless you want bird poo all over it. Rooms were clean. Construction happening in lobby. Great location.

2026-06-18 • via Tripadvisor
H
H8872FTdanl • NONE
10
Cozy Hyatt in Portland, ME
Pros:

Nice hotel in a great location walking distance to many shops, restaurants and the ferry terminal. Breakfast was fresh and work good variety. Highly recommend

2026-06-17 • via Tripadvisor
L
Luc • couple • ca
8
Bien
Pros:

Bien situé et près de tous les restos et cafés

Cons:

Un peu cher

2026-06-17 • via Nuitee
A
Andrew • couple • us
7
Overpriced
Pros:

In the heart of old port.
Their willingness to switch our room.

Cons:

The first room was not clean.
The hotel entrance was under construction.

2026-06-16 • via Nuitee
L
Lexsar • Family • Elkridge, Maryland
10
Nice hotel, great location!
Pros:

The Hyatt Place Portland Downtown in Old Port was a nice hotel with a great location. Walkable to many restaurants and the waterfront, it was essentially one block from the water. The staff was friendly, helpful and pleasant to interact with. From the front desk, to valet parking to the housecleaning staff were all great! The hotel had some construction going on in the lobby, but it did not interfere with our stay.

2026-06-15 • via Tripadvisor
J
Janet • solo_traveller • us
9
2026-06-15 • via Nuitee
R
R5621WDthomast • NONE
10
Two great nights in Portland
Pros:

Perfect location to be able to walk to everything that old port has to offer. Upgraded to a balcony room and the view was spectacular!

2026-06-14 • via Tripadvisor
L
Linda • couple • us
10
Efficient and courteous staff.
Pros:

Convenient location to Old Port wharf.

2026-06-14 • via Nuitee
R
Robin • solo_traveller • us
8
It was good
Pros:

Allot of construction understandable for the price should of been notified of the construction

Cons:

No restaurant or seating area in the lobby

2026-06-13 • via Nuitee
C
Curious13114311294 • NONE • Chapel Hill, North Carolina
10
Location is perfect.
Pros:

Hyatt Place in Portland is a great place to stay. Clean, updated and with welcoming staff.
It's location can't be beat as there are small shops and restaurants withing a few steps, and the "harbor walk" is a block away.
It's less than 10 minutes from the art museum.
Will stay there again.

2026-06-11 • via Tripadvisor
N
Nicole • couple • us
8
Parking way too expensive
Pros:

Walking distance to everything

Cons:

Our room was dirty

2026-06-10 • via Nuitee
M
Marion • couple • us
9
Pros:

friendly staff-- helpful and professional
having the parking on site
location was great for walking many places

Cons:

no breakfast
asked for a quiet room and the next door end of hall couple were quite noisy late at night

2026-06-09 • via Nuitee
3
383gavinf • NONE • Stratford, Connecticut
8
Wonderful modern hotel
Pros:

Great location to the many shops and restaurants in the downtown Portland area. Room was a special corner room which had floor to ceiling windows which provided a wonderful view but was not too good at keeping out the street noise below. Some minor issues during the stay that were address and the valet staff busted their backside getting vehicles in a quick and timely manner. There was some minor construction but nothing that disturbed the stay. I would stay there agin next time I am in town

2026-06-08 • via Tripadvisor
M
Michael • solo_traveller • us
6
Pros:

The location, breakfast, and breakfast staff were fantastic.

Cons:

The front desk staff seemed annoyed at their job and were cold. The main issue was the sound proofing between the rooms. We could very clearly hear conversations in surrounding rooms, and they were not loud, yelling, etc. These were casual conversations, in a normal speaking volume and it sounded like they were in our room. We stuffed towels under the door to the connecting room since there was a large gap, and that helped a little bit. The hotel clearly was recently updated, but the construction quality was lacking. The low level of soundproofing and poorly hung shades limited our ability to rest in what was otherwise a beautiful room.

2026-06-06 • via Nuitee
P
patrickrL2433MY • NONE
4
Location was great, the hotel not so much.
Pros:

The hotel location was great. It was right in the middle of Old Port which is an area full of history, shops, restaurants and plenty of things to do.
The hotel itself was not so great. When we got there they were in the middle of a downstairs remodel which had most of the lobby closed, the restaurant closed and the bar closed. These are amenities we enjoy, so if we had know this ahead of time we would not have booked this hotel. The first room we were given for a 3 night stay was on the 2nd floor and had the dreaded view of the a/c units and a back parking lot. We went to the desk and requested a room with a better view and they happily moved us to one on the fifth floor with a great view (except for the sea gull poop on the window, but what are you going to do about that?)
Our toilet continued to run after flushing and was very annoying. The hallway carpet looked like it had black mold on it. It didn't of course, it was just the design. (Who ever picked that needs to be fired.)
Overall the hotel would have been fine if the construction wasn't going on. The staff was friendly, the hotel and rooms were nice and clean and the location was great.
We wished we would have booked at the Portland Harbor Hotel instead, which is just across the street. We went there daily to enjoy their restaurant, lobby and bar. I think it is a little more expensive, but would have been well worth it.

2026-06-04 • via Tripadvisor