Ascott Sentral Kuala Lumpur

Hotels
•
Ascott The Residence
8.8 (676 reviews)
No 211 Jalan Tun Sambanthan , Kuala Lumpur , my

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Soundproof rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Poor breakfast
Odor in rooms
Maintenance issues

Categories

Cleanliness
8.44
Several reviews noted cleanliness but some mentioned issues with odors and maintenance.
Service
9.41
Staff were frequently described as friendly and helpful, with positive sentiments about assistance.
Location
9.45
Location is praised for being central, convenient, and close to amenities.
Room Quality
8.4
Rooms were generally spacious, though some mentioned issues with odor and maintenance.
Amenities
8.93
Amenities were mentioned positively with some need for improvement in the breakfast options.
Value for Money
8.89
Decent value cited, though breakfast quality was questioned in relation to price.
Food and Beverage
7.94
Breakfast quality was criticized and seen as lacking for the hotel's overall rating.
Overall Experience
8.91
Overall experience was positive, with recommendations for future stays despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:28

Property Description

Luxurious Apartments with Modern Amenities
Experience comfort and convenience in our contemporary apartments with free WiFi, kitchenette, and luxurious bath amenities.

Convenient Location with Shuttle Service
Located just 650 meters from KL Sentral Train Station, enjoy easy access to transportation and a free shuttle service to nearby attractions.

Relaxation and Recreation Facilities
Unwind at the outdoor swimming pool, keep fit at the fitness center, and let the kids splash in the wading pool while enjoying attentive service from our friendly staff.

Book now to enjoy a luxurious stay at Ascott Sentral Kuala Lumpur, your home away from home.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that breakfast is continental buffet. In any case that extra bed with breakfast was not booked for the child, the cost of the breakfast per child is RM15.90. This is an additional price, not included in the room rate. Car park is chargeable at RM6 per day per entry for residents only. Pets are allowed on request. There is a surcharge of 50% off the property rates and re-booking is required. Proof of vaccination and approved certificates are required. Terms and Condition applies. Please contact the property for further details. Property has the right to decline pets stay if they are not qualify as per the Terms and Conditions.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    People 12 years old and over stay for MYR 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 676 reviews
Cleanliness: 8.44
Service: 9.41
Location: 9.45
Room Quality: 8.4
Amenities: 8.93
Value for Money: 8.89
Food and Beverage: 7.94
Overall Experience: 8.91
S
Simon • couple • nl
8
2026-03-14 • via Nuitee
B
Bernard • solo_traveller • au
10
2026-03-12 • via Nuitee
A
audrey • solo_traveller • es
7
2026-03-09 • via Nuitee
H
haiqal • couple • gb
10
2026-02-27 • via Nuitee
H
Hwang Yang • family_with_children • sg
10
Excellent choice of location. Great season to visit
Pros:

Nearness to food, shops, and just outside the main city

Cons:

None

2026-02-23 • via Nuitee
S
Stanley • couple • nl
9
Pros:

Nice

2026-02-14 • via Nuitee
S
Siok Ching • family_with_children • sg
9
2026-02-10 • via Nuitee
D
Danilo • couple • ph
9
Very comfortable place to stay in downtown KL
Pros:

Very helpful and friendly staff

Cons:

Not close enough to KLCC

2026-01-30 • via Nuitee
I
Ipeson • couple • au
9
Excellent
Pros:

The staff were very professional and extremely helpful.

Cons:

Couldn't find a fault.

2026-01-26 • via Nuitee
A
Anna • family_with_children • ru
1
2026-01-25 • via Nuitee
P
Peter • couple • au
8
Pros:

Value for money

Cons:

Nothing….all good

2026-01-20 • via Nuitee
S
Sinnathurai • solo_traveller • hk
10
Good Location
Pros:

Good location
Large Apartment
Very friendly and helpful staff
Short distance from Beach, Mall, shops and restaurants
Highly recommend

2026-01-19 • via Nuitee
M
Mat Nasir • solo_traveller • my
10
Good stay
Pros:

Very nice

2026-01-19 • via Nuitee
G
Grant • solo_traveller • au
10
Excellent location and clean room with comfortable bed
Pros:

Excellent location, clean and staff were friendly and helpful during my 27 night stay

2026-01-19 • via Nuitee
Z
Zhen Wei • solo_traveller • sg
7
Well equipped room and kitchen ideal for basic cooking, quiet swim pool.
Pros:

Staff at service desk was friendly and responsive to calls. Swim pool is generally quiet, not too crowded. Room is quite well-equipped with basic kitchen ware and utensils. Overall a pleasant experience.

Cons:

Swim pool water is a little cold/chilly. Lacks a steam room/sauna. Soundproofing of some rooms (those that can be conjoint with another adjacent room) not very good. A little hard to find tissues arond the room. Layout of kitchen appliances and utensils at kitchen is a little messy, hard to find.

2026-01-19 • via Nuitee
H
Hassell • solo_traveller • ca
7
Overall a nice hotel with a washer dryer in a nearby building but a little difficult to walk in area
Pros:

I liked the room, the size of the room, the lotion and soap they had, and I liked that they had a washer and dryer in a common area in a neighbouring building.

Cons:

I thought the location of the hotel was a little difficult to walk around as there was much traffic and it was a little difficult to get to the nearest Metro station as it’s up a long hill and narrow walkway. I would’ve also liked a washer-dryer in the unit or on my floor instead of having to walk to a neighbouring building.

2026-01-19 • via Nuitee
M
Muhd Hamizan • couple • my
9
2026-01-18 • via Nuitee
D
Dara Khorsyiah • couple • my
4
2026-01-16 • via Nuitee
I
Ignacio • extended_group • es
6
Great location, terrible breakfast!
Pros:

The rooms are huge and the beds are really confy

Cons:

For a five-star hotel, the breakfast is unacceptable and does not meet even basic standards.

2026-01-16 • via Nuitee
S
shozo • family_with_children • jp
8
ロケーションなどとてもいい
Pros:

スタッフ、部屋良かった

Cons:

シャワーのお湯が出ないことがあった。

2026-01-15 • via Nuitee