Motel 6-San Antonio, TX - Northwest Medical Center

Hotels
5.8 (381 reviews)
9400 Wurzbach Road , San Antonio , us

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Children allowed

Facilities

WiFi available
Free WiFi
Air conditioning
Swimming pool
24-hour front desk
Heating
Terrace
Pets allowed
Laundry
Facilities for disabled guests
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Review Highlights

Pros:
Pool
Friendly staff / helpful manager
Smooth night check-in
Wi‑Fi and TV worked
Close to fast food and convenient location
Some rooms described as improved or clean
Cons:
Roaches reported in multiple rooms
Stained sheets/towels, cigarette burns, blood on blankets
Unsafe environment (homeless nearby, intruders/feeling threatened)
AC not working / had to change rooms
Bed issues (old springs), holes in blankets
Deposit/payment/refund problems and unhelpful responses
Electrical hazard (live wire) and general maintenance issues
Missing promised amenities (mini-fridge), no pet-friendly green space

Categories

Cleanliness
2
Multiple reports of roaches, blood on blankets, stained sheets and towels, cigarette burns and general hygiene issues — cleanliness is very poor.
Service
9.5
Several mentions of friendly staff, a helpful manager and smooth night check-in; however there are isolated reports of unhelpful front desk responses and attitude when guests requested refunds.
Location
8.5
Convenient location with easy access to fast food and close to visitors' destinations; safety concerns reported (homeless nearby, intruders/unsafe feeling) but overall location is central and convenient.
Room Quality
3
Multiple room issues: broken AC, old beds with felt springs, holes in blankets/comforters, detached sink stopper, live wire hanging from ceiling and general wear — room quality is poor.
Amenities
7
Guests enjoyed the pool and liked Wi‑Fi and TV in some rooms, but there are missing promised items (mini-fridge), shaky furniture and no smart TVs; towels/linens also reported stained.
Value for Money
4
Several guests felt the stay did not represent good value due to cleanliness, safety concerns and unresolved refund/deposit issues.
Food and Beverage
7.4
No on-site food/beverage experience described; nearby fast food is convenient — F&B not directly assessed, treated as average-to-above because of easy external options.
Overall Experience
5
Mixed to negative overall: safety and cleanliness issues led many to leave early or request refunds, though some guests noted friendly staff, a usable pool and convenient location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 04:38

Property Description

Convenient Location
Located just 10 miles from Sea World Texas and Alamo Dome, our hotel offers easy access to popular attractions in San Antonio.

Amenities and Services
Enjoy our outdoor pool, 24-hour reception, fax and photocopying services, and on-site launderette for your convenience.

Complimentary WiFi
Stay connected during your stay with our complimentary WiFi service.

Book your stay at Motel 6 San Antonio Northwest Medical Center now and experience comfort and convenience during your visit to San Antonio!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

5.8
Based on 381 reviews
Cleanliness: 2
Service: 9.5
Location: 8.5
Room Quality: 3
Amenities: 7
Value for Money: 4
Food and Beverage: 7.4
Overall Experience: 5
J
Jose • couple • us
10
2026-07-10 • via Nuitee
L
Linda • solo_traveller • us
5
Pros:

Room was cool, despite high heat. Bed was comfy. liked Wi-Fi and TV. Had Table and chairs though shaky. Towels etc were good. Check-in was very smooth (at night window, despite my late arrival. Great access to fast food.

Cons:

Room seemed stark when arriving at 2 am. No decor. missing light fixture. Checked in through "Night Window".
Sink stopper was detached. Sink would fill when water ran allowing drained items to come back up. (Because stopper was in closed position though detached.) I informed front desk and no effort was made to resolve it. Blankets on bed had many holes worn through. No pen or paper for writing, when my own pen broke.

2026-07-10 • via Nuitee
M
Maria Yvonne • family_with_children • us
3
Bad & disappointing
Pros:

I paid for two Nights reservation but only stayed 1 night & left to reserve another location because the location was a bad one I didn’t feel safe & the room was smelly & I saw cockroaches. I was moved to another room that should have been no -smoking but it still stunk like cigarettes.
Very disappointed with the hotel & Booking.com because I couldn’t even get my refund when I called as I couldn’t reach anyone to ask for assistance as the hotel personnel advised that they could not assist me because reservation was made with Booking.com.
I will probably Not Use this platform again.

Cons:

That the rooms were smelly & there was roaches

2026-07-09 • via Nuitee
A
Ashley • solo_traveller • us
1
Nasty, unsafe environment, rude employees
Pros:

Nothing

Cons:

Roaches blood on blankets… not safe property to stay at. Stayed only 30 minutes and left.

2026-06-29 • via Nuitee
J
Julia • solo_traveller • us
9
Pros:

Facility was clean and staff was nice and friendly. We enjoyed the pool.

Cons:

I didn't like the sheets on the beds had old stains and cigarettes burn, even though we were on non smoking. The towels in the bathroom were stained as well.

2026-06-23 • via Nuitee
F
Flores • solo_traveller • us
5
Pros:

The room was clean

Cons:

I did my reservation online. When I got the gentleman told me there was a deposit fee. Only they it didnt say anything about a deposit fee just to show the email along with id. And yes the room was clean but the ac was busted. I didnt want to ask for another room due to he was already frustrated about the fee.

2026-06-17 • via Nuitee
L
Lloyd • solo_traveller • us
3
2026-06-09 • via Nuitee
E
Elda • couple • us
9
Volvería con gusto
Pros:

La ubicación y limpieza fueron geniales

Cons:

El exterior de la habitación

2026-06-08 • via Nuitee
S
Sopino • couple • us
6
2026-06-02 • via Nuitee
T
thapa • solo_traveller • us
8
2026-05-25 • via Nuitee
S
Susan • solo_traveller • us
1
Terrible and unsafe!
Pros:

Friendly manager

Cons:

I did not like being threatened by intruders in vehicle outside my room. Booking.com said I would get a full refund but property has not refunded me. Now booking.com said there is not anything they can do! Many homeless people sleeping between motel and McDonalds. Property did not charge pet fee, but my pets did not have one inch of green space to go do their business. Overall poor place to stay. Not to mention how unsafe I felt. I will be doing a google review soon. I expect a full refund.

2026-05-22 • via Nuitee
K
Kassandra • extended_group • us
10
2026-04-30 • via Nuitee
J
Jose • couple • us
10
Great affordable place
Pros:

The new improve rooms

Cons:

They need smart TVs

2026-04-29 • via Nuitee
S
Savage • solo_traveller • us
1
Pros:

I liked that it was close to my sister who I was in town visiting.

Cons:

The bed was old and I felt every spring, cigerette holes in the comforter, two different staff members told me I would have a mini fridge yet I had none, there were a lot of drugs being used and I even found little daughter baggies on the Ground outside, it is not pet friendly with no grass for my pet, live wire hanging out of the cieling from my room(150).

2026-04-23 • via Nuitee
M
Mary • couple • us
2
I wouldn’t stay at this location again they need to care a little bit more about their establishment
Pros:

Didn’t really like anything about the property. It’s not really maintained very well.

Cons:

Had to move rooms twice because the AC didn’t work and it was hot the entire night

2026-04-16 • via Nuitee
C
Chandu • family_with_children • us
1
2026-04-09 • via Nuitee
M
Maria • family_with_children • us
8
Pros:

The guy in the front office was nice

Cons:

Na

2026-04-07 • via Nuitee
F
Falcon SR • family_with_children • us
10
Pros:

How the rooms are always clean

2026-03-29 • via Nuitee
C
Castillo • family_with_children • us
5
2026-03-22 • via Nuitee
M
Maria • couple • us
1
Pros:

Nada

Cons:

No tenían suficiente higiene y no tenía champo

2026-03-16 • via Nuitee