Hotel Vila Bela

Hotels
8.6 (873 reviews)
Rua da Praia, nº23/25 , Porto da Cruz , pt

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Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Restaurant
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Ironing service
Car hire
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Value for money
Cons:
Cleanliness issues
Noisy rooms
Poor breakfast quality

Categories

Cleanliness
8
Multiple comments indicated stains and issues with cleanliness in some rooms.
Service
9.3
Service was generally good, but there were issues with communication and handling overbookings.
Location
9.5
The hotel has a great location next to the ocean, praised in multiple reviews.
Room Quality
8
Some rooms were noisy and there were complaints about space and amenities.
Amenities
8.5
Basic amenities were provided, but there were complaints about the breakfast setup.
Value for Money
8.5
Guests felt they received decent value, but quality issues affected perception.
Food and Beverage
8
The breakfast quality was mentioned negatively, particularly regarding the coffee.
Overall Experience
9
Overall a pleasant experience due to location, despite some service and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 08:26

Property Description

Stunning Ocean Views
Enjoy breathtaking views of the Atlantic Ocean from your room or while dining at the on-site restaurant.

Convenient Location
Located just 100 meters from Praia da Alagoa beach, Vila Bela offers easy access to the beach and nearby attractions like Porto da Cruz promenade.

Surfing Paradise
Indulge in a thrilling surf experience at Praia da Alagoa with surfing lessons available at Calhau Surf School, owned by Hotel Vila Bela.

To experience all this and more, book your stay at Vila Bela now!

Important information:

For arrivals between 20:00 and 08:00, please inform Hotel Vila Bela of your flight details and/or approximate time of arrival.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FNC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children from 2 years old to 12 years old stay for € 25 per person per night when using an available extra bed.
    People 13 years old and over stay for € 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 873 reviews
Cleanliness: 8
Service: 9.3
Location: 9.5
Room Quality: 8
Amenities: 8.5
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 9
I
Ina • couple • gb
8
Pros:

3 windows with ocean view, 2 from bedroom, one from bathroom.

2026-02-15 • via Nuitee
H
Harm Arend • couple • nl
8
2026-02-14 • via Nuitee
M
Michal Slembarski • couple • pl
7
Pros:

Super widoki. Szum fal podczas zasypiania to coś niesamowitego. Śniadania dostarczyły nam energii na intensywne wycieczki. Zawsze znalazło się jakieś miejsce do zaparkowania. Fajna restauracja zaraz obok.

Cons:

Troszkę cienkie ściany + skrzypiąca podłoga. Pokój nie był odnawiany od dłuższego czasu.

2026-02-12 • via Nuitee
W
Wioletta • couple • pl
8
2026-02-12 • via Nuitee
L
Luc • couple • fr
10
Pros:

Emplacement idéal pour de nombreuses balades, personnel très accueillant, petit déjeuner copieux et varié.

2026-02-12 • via Nuitee
S
Sophie • couple • fr
10
Amazing !
Pros:

L’accueil, la gentillesse du personnel ainsi que les personnes du restaurant.
Et la vue…

Cons:

Rien

2026-02-10 • via Nuitee
M
Miguel • couple • pt
6
Razoável, com bom preço e localização.
Pros:

Localização e pequeno almoço incluído. Funcionários simpáticos e prestáveis.

Cons:

Televisão não funcionava mas resolveram ao mudar de quarto. Houve um dia em que nao havia água quente para tomar banho.

2026-02-09 • via Nuitee
M
Matthias • family_with_children • nl
1
Onveilige electra en geen warm water
Pros:

Vanuit de suite prachtig uitzicht op zee

Cons:

We verbleven er 3 dagen waarvan 2 dagen geen warm water en de laatste dag geen elektriciteit. De stopcontacten in de kamer hingen los. Er was niemand bij de receptie en er werd niet gereageerd op de mail. Op de laatste dag in de middag zat er opeens iemand bij de receptie en nadat ik mijn klachten kenbaar had gemaakt bood zij een andere kamer aan in een ander gebouw zonder uitzicht op zee. Dit hebben we geweigerd. Ik heb een officiële klacht ingediend. In reactie hierop stelt Vilabela dat ze proactief een oplossing hebben aangeboden en dat het electra probleem buiten het hotel lag.
Pertinente leugens ook nog.

2026-01-31 • via Nuitee
L
Luísa • family_with_children • pt
10
2026-01-30 • via Nuitee
G
Gregorová • couple • sk
9
2026-01-28 • via Nuitee
J
Jean Pierre • couple • fr
8
2026-01-24 • via Nuitee
O
Ole • couple • se
8
Lugnt fint läge, störande vind om det blåser, endast 10m till oceanen.
Pros:

Utsikten

Cons:

Restaurangen trång, enkel, dragig pga uteservering också.
Dåligt tryck på vattnet och kallt rum.

2026-01-21 • via Nuitee
D
Dominika • family_with_children • pl
8
Pros:

Hotel przyjemny i wystarczający w bardzo dobrej okolicy. Brak problemu ze znalezieniem miejsca parkingowego. Śniadania codziennie takie same, każdy cos znajdzie dla siebie (ale jednak mało warzyw). Pokój ok, ze świetnym widokiem - to największy plus. Jak to na wyspie wilgoć i brak ogrzewania. W styczniu noce są zimne, jednak obsługa zapewniła nam grzejnik elektryczny co pomogło :)

Cons:

Widok
Lokalizacja
Bardzo miła obsługa

2026-01-20 • via Nuitee
F
François • extended_group • fr
8
Pros:

Établissement les pieds dans l'eau, fort agitée. C'est un peu comme si l'on couchait sur la plage dans les Landes au pays basque.Nous on aime, et avec des tampons dans les oreilles on dort comme des bébés.

Cons:

A vrai dire, le rapport qualité prix est bluffant. Le village est un peu survendu, mais moins qu'ailleurs. Belle distillerie.

2026-01-19 • via Nuitee
L
Luzia • couple • de
8
2026-01-19 • via Nuitee
P
Pau • couple • es
10
2026-01-19 • via Nuitee
H
Henriette • family_with_children • de
8
Pros:

Freundliches Personal und extrem tolle Lage, da direkt am Meer. Die Zimmer sind normal/gut, sauber eingerichtet, wir hatten sogar eine richtige kleine Küche. Frühstücken konnten wir bei gutem Wetter direkt vorne an der Mole zum Meer und wir hatten einen fantastischen Blick aufs Meer und die schöne Bucht. Die Dachterasse war auch ein toller Ort zum Verweilen.

Cons:

Der Kaffee könnte etwas besser sein, da es löslicher war, das ist aber Geschmacksfrage . Eigenes Pulver mitbringen o. im Ort kaufen hilft, da überall Wasserkochen (inkl. im Zimmer) sind.

2026-01-16 • via Nuitee
A
Anne • couple • fr
8
Pros:

Hôtel très bien situé dans Porto da Cruz, avec tous les restaurants à proximité immédiate. Le restaurant de l'hôtel est d'ailleurs tout à fait correct et sa terrasse très agréable. La suite dispose d'une grande terrasse et un petit balcon avec une vue plongeante sur l'océan et les falaises environnantes. Je ne peux rien dire du personnel car hormis la personne du restaurant qui nous a fait le check-in, nous n'avons eu aucun contact avec eux. En revanche, la communication en amont de notre arrivée a toujours été cordiale et réactive.

Cons:

Le petit déjeuner n'était vraiment pas terrible.

2026-01-15 • via Nuitee
N
Nicolas • couple • be
8
Ok place moneywise and good location
Pros:

Nice breakfast. Decent room. Nice view.

Cons:

Bed mattress wasn't amazing. Just ok. Shower half detaching from the wall and leaking. TV could also get renewed. Altogether not horrible but not amazing.

2026-01-14 • via Nuitee
M
Max • family_with_children • nl
10
Great place!
Pros:

Lovely hotel directly at the seaside. Had everything you need and friendly staff. Because we had to leave before breakfast time on our last morning, they made us some food for on the road. Very nice!

2026-01-14 • via Nuitee