Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Luxurious experience
Attentive staff
Cons:
Overpriced dining
Limited breakfast options

Categories

Cleanliness
9.38
The beach and grounds are groomed constantly, keeping everything pristine.
Service
9.85
Outstanding level of service with attentive staff details mentioned.
Location
9.39
Direct access to a peaceful beach and scenic surroundings.
Room Quality
9.34
Room was spacious and comfortable, ideal for a family stay.
Amenities
9.37
Good amenities including gym, padel court, and yoga class.
Value for Money
8.33
On-site dining was considered overpriced compared to nearby options.
Food and Beverage
8.38
Breakfast options were limited and not worth the price.
Overall Experience
9.55
Delivered a luxurious and memorable experience, highly rated by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 17:47

Property Description

Luxurious Beachfront Property
Experience the ultimate getaway at Casa Malca, situated along a pristine beach in Tulum, bordering the Sian Ka’an Biosphere Reserve.

Elegant Accommodation
Indulge in our stylishly decorated rooms and suites, each boasting serene views of either the lush gardens or the turquoise Caribbean Sea.

Convenient Location
Explore Tulum town and the ancient Mayan ruins just a short distance away, while enjoying the seclusion of our beachfront oasis.

Book now to immerse yourself in luxury at Casa Malca and create unforgettable memories by the sea.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 11 years old stay for free when using an available extra bed.
    People 12 years old and over stay for US$250 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 386 reviews
Cleanliness: 9.38
Service: 9.85
Location: 9.39
Room Quality: 9.34
Amenities: 9.37
Value for Money: 8.33
Food and Beverage: 8.38
Overall Experience: 9.55
M
Maya • solo_traveller • gb
8
2026-04-15 • via Nuitee
C
CRISTINA • extended_group • it
9
2026-04-10 • via Nuitee
N
Natalya • family_with_children • au
10
Will definitely be back, an amazing place
Pros:

An incredible boutique hotel, incredible staff, food, location. Very personalised concierge service which made our stay with kids much more comfortable

Cons:

Not many choices for kids meals

2026-03-27 • via Nuitee
M
MEHMET KAAN • extended_group • tr
5
Gereksiz pahalı ve ayrıntılara dikkat edilmemiş.
Pros:

Beğenilecek bir tarafı yok.

Cons:

Oda kapıları çok zor itiliyor. Kilit mekanizması bozuk, çok zaman harcanıyor. Tüm odalar boyanmalı, sıva kalmadı modernite veya güzellik değil. Kahvaltı için dışarıya konan masa sayısı az olduğundan sıra bekleniyor veya oturulamıyor. Her yerin kum olması gereksiz, Maldivleri kıskanmak anlamsız. Lobi önünde yırtık koltuklardan salıncak yapmak tesise nasıl artı bir değer katabilir?

2026-03-22 • via Nuitee
E
Ellinore • family_with_children • se
10
We will always come back and choose Casa Malca. 100/10 ❤️
Pros:

Best hotel in the world. We are coming back soon ❤️

2026-03-15 • via Nuitee
J
Jan • family_with_children • cz
9
2026-03-10 • via Nuitee
-
-LaVale- • family_with_children • it
8
2026-03-06 • via Nuitee
1
191trayt • Couples
10
Casa Malca dinner
Pros:

Hello the staff were amazing there . Very good food very good atmosphere. We went to dinner late and was still able to see the famous lobby . Very beautiful

2026-02-23 • via Tripadvisor
N
Nick • couple • gb
10
Pros:

Excellent hotel and world class service

2026-02-14 • via Nuitee
V
Viacheslav • couple • us
10
2026-02-10 • via Nuitee
P
Pamela Julieta • couple • it
10
COME A CASA
2026-01-29 • via Nuitee
9
915MarkA • Family • Marbella, Costa del Sol, Province of Malaga, Andalucia
10
The best hotel in Tulum
Pros:

This is our second stay at Casa Malca. It’s more than just the novelty of the art. The service is first class. The food is fantastic and the setting is the best in the hotel zone. Any seaweed on the beach was removed straight away whereas the rest of the hotels had huge piles of seaweed building up. The beach is deeper than any other hotel and the sun loungers are set back under palm trees keeping your space private but still directly beach front. Clemente and Fausto did everything possible to make sure we had the best time. Breakfast is fantastic quality. We will be back again soon.

2026-01-26 • via Tripadvisor
K
Krzysztof • couple • pl
10
10/10
Pros:

Absolutely 10/10. Service, place, energy. Superb level. No complain.

2026-01-26 • via Nuitee
A
A7155ATjackm • Friends getaway
10
Great view
Pros:

Casa Malca is beautifully located and offers an amazing view from the rooms. The resort itself is very attractive, with beach loungers that are more like beach beds, plenty of palm trees, and a truly pleasant atmosphere. A big advantage is that the hotel is built on a dune, which means beach vendors cannot approach guests as aggressively as they do at Nomade.

The front desk and concierge work flawlessly and efficiently. In fact, I would say the gentlemen working there operate above standard and genuinely make guests feel welcome and comfortable. As an example, when I mentioned that there was no television in my room, they actually brought a TV to the room for me, which I found very thoughtful.

The main downside is the service on the beach and during breakfast, which is, unfortunately, typically weak by Mexican standards. I understand that everyone can have a better or worse day, but at Casa Malca, whenever I asked for something, it felt like a roulette: a 50% chance it would be delivered and a 50% chance it would be forgotten. Strictly speaking, this should lower my rating to 4 stars. However, doing so would unfairly reduce the hotel’s overall score on TripAdvisor, because Casa Malca is clearly a better hotel than Nomade or Be Tulum, despite having similar service issues in this area.

An additional advantage is the location: Casa Malca is very close to the parties at Nomade, only about 150 meters away, yet the loud music from those events cannot be heard inside the rooms, which is a big plus.

If someone is hesitating between Be Tulum, Nomade, or Casa Malca, Casa Malca is by far the most beautiful option. The place looks truly paradisiacal.

2026-01-20 • via Tripadvisor
N
nadiadI1778PS • Couples • New York City, New York
4
Not a luxury experience
Pros:

Not what I expected for a high end hotel. For the price I found too many problems here although the beach is beautiful and property unique. Most hotels want repeat guests as that really illustrates how people really liked the property. If I were to stay in Tulum again I would probably look for another property. 1) the service is very inconsistent sometimes not that attentive as you have to ask several times to get something done or sometimes they outright forget 2) a big thing for us is the music…here it’s that annoying same beat bass club music. For us it wasn’t peaceful and downgraded the hotel to just another typical Tulum beach club energy…something we want to avoid…especially for the price. 3) the food we found to also be very overpriced even by nyc standards.4) rooms are dark and dimly lit but that was ok to deal with I guess. So bottom line…ok if you stay here once but doubt it will be a regular place for us which is a shame.

2026-01-18 • via Tripadvisor
B
bert • couple • be
6
Prijs kwaliteit niet tevreden
Pros:

Locatie is goed

Cons:

Hotel heeft renovatie nodig
Service is traag

2026-01-09 • via Nuitee
4
494elnazd • Couples
10
Exceptional
Pros:

We've travelled to Tulum every year for the last 7 years and stayed in many different hotels, Airbnbs and etc. This was our first time at Casa Malca and we had an exceptional time. Everyone from the front desk (Yair), to Clemente at the beach club and Daniel at the restaurant made our stays beyond exceptional. Service and attention to detail was amazing. Daily check-ins with fast responses. Rooms were also large, great showers and water pressure, comfortable, etc.
Casa Malca is the best in Tulum and would be our only home when we return back.
Mucho Gracias to everyone. We truly appreciate your kindness and exceptional customer service.

2025-12-24 • via Tripadvisor
D
Dilenia • couple • us
10
Can’t wait to come back.
Pros:

I loved the aesthetic of the property. The employees were extremely friendly and I felt completely safe.

Cons:

Everything was exceptional

2025-12-16 • via Nuitee
İsmail Cem • family_with_children • tr
10
Tek kelime harika
Pros:

Konum oda büyüklüğü

2025-12-16 • via Nuitee
C
Cecile • solo_traveller • us
9
Luxury expérience feeling close to nature and quietude
Pros:

The overall property is luxurious while preserving the authenticity of its natural environment. Quiet, peaceful, decorated with a sense of style and design, Casa Malca offers a true experience for a perfect getaway with great sense of hospitality and service.

2025-12-03 • via Nuitee