Casa Malca

An incredible boutique hotel, incredible staff, food, location. Very personalised concierge service which made our stay with kids much more comfortable

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Best hotel in the world. We are coming back soon ❤️

Hello the staff were amazing there . Very good food very good atmosphere. We went to dinner late and was still able to see the famous lobby . Very beautiful

Excellent hotel and world class service

This is our second stay at Casa Malca. It’s more than just the novelty of the art. The service is first class. The food is fantastic and the setting is the best in the hotel zone. Any seaweed on the beach was removed straight away whereas the rest of the hotels had huge piles of seaweed building up. The beach is deeper than any other hotel and the sun loungers are set back under palm trees keeping your space private but still directly beach front. Clemente and Fausto did everything possible to make sure we had the best time. Breakfast is fantastic quality. We will be back again soon.

Absolutely 10/10. Service, place, energy. Superb level. No complain.

Casa Malca is beautifully located and offers an amazing view from the rooms. The resort itself is very attractive, with beach loungers that are more like beach beds, plenty of palm trees, and a truly pleasant atmosphere. A big advantage is that the hotel is built on a dune, which means beach vendors cannot approach guests as aggressively as they do at Nomade.

The front desk and concierge work flawlessly and efficiently. In fact, I would say the gentlemen working there operate above standard and genuinely make guests feel welcome and comfortable. As an example, when I mentioned that there was no television in my room, they actually brought a TV to the room for me, which I found very thoughtful.

The main downside is the service on the beach and during breakfast, which is, unfortunately, typically weak by Mexican standards. I understand that everyone can have a better or worse day, but at Casa Malca, whenever I asked for something, it felt like a roulette: a 50% chance it would be delivered and a 50% chance it would be forgotten. Strictly speaking, this should lower my rating to 4 stars. However, doing so would unfairly reduce the hotel’s overall score on TripAdvisor, because Casa Malca is clearly a better hotel than Nomade or Be Tulum, despite having similar service issues in this area.

An additional advantage is the location: Casa Malca is very close to the parties at Nomade, only about 150 meters away, yet the loud music from those events cannot be heard inside the rooms, which is a big plus.

If someone is hesitating between Be Tulum, Nomade, or Casa Malca, Casa Malca is by far the most beautiful option. The place looks truly paradisiacal.

Not what I expected for a high end hotel. For the price I found too many problems here although the beach is beautiful and property unique. Most hotels want repeat guests as that really illustrates how people really liked the property. If I were to stay in Tulum again I would probably look for another property. 1) the service is very inconsistent sometimes not that attentive as you have to ask several times to get something done or sometimes they outright forget 2) a big thing for us is the music…here it’s that annoying same beat bass club music. For us it wasn’t peaceful and downgraded the hotel to just another typical Tulum beach club energy…something we want to avoid…especially for the price. 3) the food we found to also be very overpriced even by nyc standards.4) rooms are dark and dimly lit but that was ok to deal with I guess. So bottom line…ok if you stay here once but doubt it will be a regular place for us which is a shame.

Locatie is goed

We've travelled to Tulum every year for the last 7 years and stayed in many different hotels, Airbnbs and etc. This was our first time at Casa Malca and we had an exceptional time. Everyone from the front desk (Yair), to Clemente at the beach club and Daniel at the restaurant made our stays beyond exceptional. Service and attention to detail was amazing. Daily check-ins with fast responses. Rooms were also large, great showers and water pressure, comfortable, etc.
Casa Malca is the best in Tulum and would be our only home when we return back.
Mucho Gracias to everyone. We truly appreciate your kindness and exceptional customer service.

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I loved the aesthetic of the property. The employees were extremely friendly and I felt completely safe.

The overall property is luxurious while preserving the authenticity of its natural environment. Quiet, peaceful, decorated with a sense of style and design, Casa Malca offers a true experience for a perfect getaway with great sense of hospitality and service.

We stayed at Casa Malca in a large two-story suite, and the room was easily the highlight of our experience. It was incredibly spacious and worked perfectly for our family of three. Each floor had a full bathroom and its own seating area, giving everyone plenty of room to spread out. The beds were very comfortable with lots of pillows and a high-quality mattress. The décor was a bit underwhelming—minimal furniture and some modern artwork—though the overall comfort and layout made up for it.

The bathroom was excellent, featuring a large overhead shower with a handheld option and perfect water pressure and temperature control. Surprisingly, the suite only had one sink, but it wasn’t a major inconvenience. The rooftop was huge, and also surprisingly empty—no furniture or shade to make it usable. It felt like a missed opportunity, but again, the suite still felt like a 5-star space based on comfort and size alone.

Service throughout the hotel was attentive and friendly. The breakfast team was fantastic, and the beach staff were warm, helpful, and consistently went out of their way to take care of us. The beach itself was incredible this time of year: no seaweed, warm water, and beautifully maintained with plenty of space - some of the other hotels like Nomade were very crowded. So if you like a more peaceful beach experience then casa malca is a plus. The hotel grooms the beach and grounds constantly, keeping everything pristine.

Casa Malca doesn’t have quite the same jungle-immersed vibe as places like Be Tulum or Nomade, but it does have its own charm—with striking modern art throughout the property and clean, manicured landscaping. There are a few small opportunities for improvement, such as upgrading some of the outdoor furniture or adding small finishing touches (for example, providing matches when they offer incense).

The biggest downside was the pricing at the restaurants. Even by Tulum standards, the on-site dining was extremely overpriced—much higher than nearby restaurants that are already on the expensive side. It was the only part of the stay that felt out of balance.

There’s also some construction on the side of the property- not a huge deal but worth noting. Looks like they have a few months to go on it.

Overall, Casa Malca delivered a luxurious and memorable experience with standout service, a fantastic beach, and exceptionally comfortable accommodations. With a few tweaks, it could be truly exceptional.