Chicheley Hall

We held our wedding here in December 2025. The day itself was beautiful, thanks largely to my wife’s relentless pursuit of excellence and attention to detail. The venue is visually stunning, with fantastic curb appeal, and our photographs turned out perfectly.

Unfortunately, despite its appearance, the venue is very poorly managed.

When we attended our menu tasting, we were informed that the heating was under repair. The house was so cold that we had to return to our car to collect blankets. We were reassured that, as our wedding was still nine months away, the issue would be resolved in plenty of time.

The night before the wedding, we asked the manager how long the house typically takes to heat up, as we noticed plug-in storage heaters in the rear rooms. We were then told that the downstairs rooms do not have any heating at all. As a result, our guests were uncomfortably cold throughout the evening, which significantly took the shine off what should have been a special day.

While the rooms appear attractive at first glance, on closer inspection they are dated, poorly maintained, and full of imperfections, including ripped curtains and inadequate heating. The overall condition is very poor. The electrical installations also appear substandard, and it is questionable whether they would pass any formal inspection.

It was clear that the rooms had not been properly cleaned for some time. Although we were told rooms are cleaned after the previous guests leave and left until the next event, the amount of dust and spider webs present suggested months without proper attention.

We had many children attending, yet none of the rooms were prepared with additional beds or travel cots. My mother-in-law had to ask six times for a bed for my daughter, finally receiving it at 1am, by which point she was exhausted after a long day.

The staff themselves were friendly and polite, but severely overstretched. Bar and service staff are subcontracted and unfamiliar with the venue. Overnight, over 150 guests were left with just one staff member. The wedding manager left at 5pm and there was no deputy in place. Thankfully, we had hired our own wedding coordinator, who was shocked by the lack of organisation. Without her, the transition between the wedding breakfast and evening guests likely would not have happened at all.

Drink prices were not provided in advance. On the night, a single bottle of beer cost £8+, spirits and wine were even more expensive, and we were charged £38 for a bottle of low-quality prosecco.

In summary:
This is a beautiful venue that produces stunning photographs, but it is let down by poor management, inadequate heating, substandard accommodation, lack of staffing, and overpriced drinks. We later discovered that many of our guests also complained about the cold rooms and poor state of repair. Sadly, this substandard delivery significantly detracted from what was a very expensive and very important day for us.

I feel it necessary to alert people about Chicheley Hall for their wedding venue. My daughter got married here in November and the day itself was lovely, however some of the rooms that we were given were in the most shocking state of disrepair i.e plaster falling off the walls and ceilings, ripped curtains that I just don’t have any words for!! The heating in the rooms not working and replaced with radiators, cobwebs galore, mouldy pillowcases, blocked toilet, limescale galore, wet floor from a leaking radiator to name just a few things!! The deputy manager needs a lesson in customer service and the manager needs to talk to the customers when there is an issue instead of just refusing too. The deputy continued with the same response which was, “ It’s a 300 year old house”, what do you expect!! It doesn’t really matter how old the house is this is basic cleaning requirements and repairs that need to be addressed instead of making excuses, and talking to people with an attitude instead of making it a priority to rectify. Yes it’s a lovely venue with great views but please seriously consider what you feel is an acceptable level of cleanliness for your guests as they are just as much an important part of your special day as you are.

We booked our wedding here and although I cannot fault the day itself the accommodation, that we had paid a large amount for, that family and friends were to stay in was disgusting and a hazard to health. There was mould on pillowcases, dust and cobwebs everywhere, limescale on taps, ripped curtains, a leak on a floor, heating that didn’t work, toilets that didn’t flush and this is just the worst things. On making a complaint to the hotel on the Monday after our wedding we were made out to be liars and it was a 300 year old building what did we expect. We got told we should have complained on the day and also before we left. Well our guests didn’t want to spoil our wedding day and also on check out on Sunday there was no one available and you just left your key on a desk! We have been fighting the hotel for a refund due to our findings and disappointment. You cannot speak to the general manager, he won’t call you back and he won’t give his email address, they will offer you the most pathetic amount possible and then make you wait months to get it sorted. Even when you do accept a pathetic amount they then send the wrong amount and call you a liar. STAY AWAY FROM THIS VENUE!

We stayed for a wedding in October, some of us stayed in the main house with others in the additional wing. The rooms in the old house are beautiful, it does all seem to be original features so I can see how it could be a bit drafty. We had lovely big room, the door didn't lock but we were ok as the whole building was occupied by people we knew! The venue itself is beautiful, lots of space for wedding guests to mill between different areas while wedding space is being restaged. Very dramatic staircase which is great for an entrance. The food was good, nothing that blew me away, but most wedding food doesn't. Didn't really see much of the staff, just those in the bar (which is a lovely space) and they were very attentive. I would say the bar is very expensive, a gin and tonic for £13 is what I would expect for London prices - Outside space is lovely and plenty of parking - all in all, a very good experience.

Beautiful Manor but the staff were nowhere to be seen. No one checked us in or out. We went for a wedding and the groom gave us our key and we had to just leave it on the desk when we were leaving. The staff were timid and would rush off as soon as they could. There didn't seem to be any direction from those in charge (wherever they were). Only one light worked in the bathroom and two out of four in the bedroom. We only had one bathrobe instead of two. There was no one around to bring the problems to. The food was very hit and miss and did not all match what was on the menu for the wedding dinner. The main dish we had was lovely but the starter and dessert were awful (served cold pre cooked vegetables and promised a warm brownie that was cold). The bar was very expensive; an alcohol free beer and a single gin and cranberry came to £22.
It's a beautiful venue but we wouldn't opt to revisit due to the poor service, drinks and food.

Shocking! Filthy, disgusting room.
It all looks lovely from outside and in the grounds but once inside …..it needs a massive overhaul and deep clean. We were expecting a quality room with an amazing break to add to our memories and were so disappointed.
Our room had brown stuff smeared all over the radiator ( zoom in on the photo ) and one of the toilet rolls ( I don’t even want to think about it ), old cobwebs everywhere ( not fresh ones), in fact one of the cobwebs had a dried up hornet in it, the toilet was cracked completely (very dangerous - could’ve broken at any time ), a light fitting hanging out of the ceiling, dirty carpets, dirty skirting boards, dirty radiators, dirty stained chair, dirty kettle still with the last guests water in it ( I’m pretty sure the last occupant was solo, as we only had one biscuit and spoon to share with our two cups), there was someone else’s hair stuck to the wall in the shower - the list goes on.
Extortionate prices for rooms, food and drinks.
Nobody to talk to about issues and upon vacating the property - just a sign to say ‘leave room keys on the table’.
They don’t care once they’ve had your money.
Two other couples were also telling us about their experiences with dirt and grime in their very expensive rooms, along with dangerous lose sockets with exposed wires. Terrible !!

Also, bar staff are rude and there’s no bar tariff on show (which I’m pretty sure is a legal requirement).
AVOID AT ALL COSTS.

I visited here for a wedding, the venue is beautiful, well kept gardens, food was amazing, thank you victor . Staff friendly

We stayed two nights. One night in the wings and a second night in the Manor House as wedding guests. I read the reviews on the way there and have no idea what the negativity was about.
The night in the wing room was lovely and quiet. A cool room with windows that open and a fan and heater in the room too. Everything you needed. Cosy but a hotel room doesn’t need to be massive.
The food was incredible. The best I’ve ever had at a hotel. Breakfast both mornings was fresh, topped up and delicious. The wedding food was out of this world.
The night in the Manor House was again quiet. A window that opens and an extra fan in the room.
None of the issues mentioned were spotted by us. A wonderful hotel with lovely, hard working staff.
Would definitely recommend

I stayed here for 4 nights on a business trip. Based on the website, I expected luxury. In fact, since I work at a non-profit, I felt embarrassed to be staying somewhere that looked so nice. Not to worry! Turns out in fact it is all quite shabby. The place needs a major major major face lift. Some of the rooms effectively have no wifi. Others the windows don't open (and there is no A/C). The plumbing is seriously underpowered (hold the handle down and PRAY when you flush). And the food is mediocre at best. Reminds me of British food from the 1960s.

The setting is lovely.

Recently attended an event here and stayed overnight.

Warning the rooms are very small and although the cleaners had done a fab job the room was just unbearable, the heating cannot be turned off and the room was like a SAUNA, my partner slept on the floor by the window which only opened a few inches.

Food was okay, drinks are extortionate.

The grounds and house are absolutely stunning but the hall is let down by so many things.

The event we attended started at 3. Coincidentally the same time as checkin. Called ahead to request early checking to be told they can't accommodate. No one was there to check us in and we resorted to finding our own paper and taking the key. No one was there for checkout either.

Avoid this place if you want a comfortable, affordable event.

We had our wedding here this year and it was amazing! Beautiful grounds to walk around and take lovely photos. Stunning rooms with plenty of them for everyone to stay. Warm, helpful and friendly staff wanting to make sure you have a great experience. Stunning food with a wide variety plus they were so accommodating with my wife's allergy. We will hopefully be returning soon for either events or afternoon tea!

We had a wonderful time at Chicheley Hall, when we had a 40 person family party. The food was excellent and the space was a lovely. The staff were fantastic they really went above and beyond on the day to make sure everything ran smoothly.

The relaxed planning beforehand was just right, with suggestions of things we might want to think of and great flexibility as ideas evolved.

I'd definitely recommend this venue, you could easily imagine a wedding here but nay large gathering (like our party) would work.

We had our wedding ceremony and evening reception at Chicheley Hall on 1st March 2025.

We had the most perfect time and were blessed with wonderful sunshine so we had our drinks reception outside.

Tamarin and all the staff were exceptionally friendly and accommodating and everything ran smoothly. They thought about all of the finer details which made our day so special. We had lots of comments from our guests about the beautiful venue and the delicious food.

Tamarin was always quick to respond to our numerous emails and messages during the build up of our wedding.

We cannot fault anything and we highly recommend Chicheley Hall as a wedding venue.

We had our wedding at Chicheley Hall on 28 Feb 25 and it was truly the best day of our lives. The day ran seamlessly and the food was absolutely fantastic. Tamarin and her team were brilliant from our enquiry all the way through to breakfast after the wedding day. She was super responsive and nothing was too much hassle. We got married in the Grand Hall, had dinner in the Atrium and went back to the Grand Hall for the evening. The bedrooms are amazing, the whole venue has real character and the gardens are beautiful. And whole day was seamless, ours guests loved it and we would highly recommend Chicheley Hall.

Visited here for a special occasion and the staff were really great at welcoming us and making us feel special. The room was a lovely size, gorgeous period features and outlooked onto the wonderful lawn. Had a lovely stay, only issue was we visited on a warm day and the room was quite warm at night.

Our company had a Christmas conference followed by a party at Chicheley Hall in December 2024 and we really couldn't of wished for more.

The pricing was very fair for all we received. We had prepaid for exclusive hire of the venue with overnight stays, conference room hire, lunches and a 3 course dinner. The organisation of all staff involved in the planning and execution of the day and night was phenomenal. The food for 30+ people was served in a timely manner and was such great quality.

Natasha and the team had been available for all our queries leading up to the event and couldn't do enough to accommodate our requirements. The drinks always flowed and the staff of the evening were always on hand to help.

Overall, the experience at Chicheley Hall was seamless, from the planning and preparation through to the stunning meals and flow on the day and evening. Highly recommend and we will definitely be requesting the services of Chicheley Hall again in the near future.

Credit with caution. I'm a Local waste firm. I was employed to sort out drainage issues in a hurry as they had a wedding booked. I couldn't get paid. They had no intention of paying me. They simply go broke and start again. Avoid any situation where they owe you money. Insist on payment up front.

Looks lovely from the outside, shame the facilities and staff are on a diferent level.

Had better stay, facilities and customer service in Travel lodge, should have left booking cancelled and gone elsewhere for the Thursday

Stayed over a weekend for a conference of 40 people, Friday to Sunday. knowing about this and another event on Thursday I was attending nearby. booked a room for the Thursday night, so I avoided a long journery back home and return drive for conference.

This room was booked in Nov 2023 for Oct 2024, i got an email conformation of booking and week before date an email saying to secure booking payment needs to be made. I call the hotel to do this. Day before confirmed booking I get an email saying I haven't responded to any emails, my booking has been cancelled and to call hotel to arrange refund! I called to ask why it has been cancelled and explain that I have responded to emails and made payment, and I am staying for weekend conference at the venue and have no other accomadation arranged. After saying I was only person booked in, they reinstate booking saying I will have to go elsewhere for dinner and breakfast as they are closed.

Arrived on the thursday night and settled in for night and weekend conference. Room wasn't the cleanest and had no heating in room despite x2 radiators. The rest of the attendees arrived friday and had the same issue with heating in bedrooms so after numerous complaints were provided with extra duvets and portable heaters on the Saturday. Heating in my room was finally working late afternoon Saturday (3rd night).
Conference organiser had informed hotel of dietry requirements prior to arrival, despite this evening meal on friday was an hour late and Saturday half the group couldn't eat the food provided and had to order takeaway. Also we were prohibited from the bar area of the hotel due to another group in there even though some of our bedrooms were accessed from the corrider other end of bar.

All of these should not be issues in a 4⭐️ Hotel, both the food and heating issues should never have occured as hotel knew of requirements and booking in advance.

The issues and staff response to them means we are looking for another venue for next year

I’m being generous giving it at ⭐️
Stayed over the weekend on a conference
Although the property looks stunning from outside …. Well I think a visit from health & safety is needed ( absolutely freezing-filthy-awful food)
The staff need to learn hospitality & manners
They take your money & don’t give a 💩 about your needs or what you have requested on your booking
I could say more I’m being polite 😡

Excellent venue for a family wedding.