Motel 6-Redding, CA - Central

N/A

Roaches in both rooms I was relocated in
Tv barely worked

Cable TV went out during the evening... Did not return during my stay.

The pool

Cable didn’t work after 9pm, metal plate for door was loose, door was bent inward so bottom of door allowed a draft, was told deposit would be given back to me after check out and after check out was told 3-5 days.

Reserved a non-smoking room and when I checked into my reservation and was given a room the room reeked of cigarettes. It was bad. I looked around the room and found cigarettes ashes on the furniture and the floor was dirty and dusty. Went to the main office and told them the situation and they were able to give us room but not exactly as what we requested in our reservation. My husband and I said ok. They gave us another room and we place our things down and we went have dinner and then go visit family since were visiting from out of town. We came back to room late and we noticed the sheets of the bed had big stains on them and the floor was super dirty and dusty, curtains were damaged and the AC unit bladed were broken and in the vents had so much dust and small garbage in it and to top it off the TV has no channels. we were not happy with that and in the morning we would go talk to management about the cleanliness. So we go to bed, we're tired. The next morning we wake up. My husband got up and he saw a live roach crawling on the ground. Him and myself and are livid. So we do more inspecting. In between the sheets we noticed there are animal hair. We don't have any animals with us. So my husband goes to get his shoes and he's started noticing more live roaches crawling around the place. I called management about it and now they have decide whether to give me the full refund. Its unacceptable conditions. I've been to multiple hotel, motels and never been in this kind of situation. Im currently washing all my belongings because roaches can hitch hike. We will never stay here again. And my husband had to throw his expensive pillow because he found a roach on it

The room size

There was nothing I did not like

The room size

I booked this room over 1 month in advance and prepaid for it. At the time if booking I put down that I was traveling with my elderly mom and she was not able to walk up and down stairs so I would need a bottom floor room. When I arrived, tired after a 6-7 hour drive, I was told there were no bottom floor rooms available. I told them I requested one when I booked the room. The agent told me that he could see on my account that there were booking notes but if another guest came in to reserve a room and requested a bottom floor room they would get it because "my reservation was not more important than theirs" well I never said my reservation was more important but someone needing a bottom floor room because they physically cant get to a upper floor room is a big difference then someone who just prefers downstairs. After some back and forth he finally said the only downstairs room he had was one that other had complained about being dirty. He said I could look at it and he would clean it but I was welcome to that one. He swept it and emptied garbage and spray some air freshener because the room smelled like cigarettes. I normally would not have excepted this room but had no choice since no other room was available and I could not afford to go to a different motel. So we we stayed there for the night I am very disappointed in the service we received and the policies regarding rooms and availability.
On top of all this we saw 2 cockroaches during our stay!!

First room off first night was good nothing wrong.
First room off second stay we’re going living baby cockroaches along with bait.
Staff moved me to another room. Found massive dog hair and tear like stuff on floor along with hair ball’s. Staff moved us this time to find bugs under pillows and blankets. I’m guessing bed bugs. I never seen them before so not sure if that is what they were or tiny baby roaches.

Not the cleanest motel I've ever stayed at