DoubleTree by Hilton Hotel & Spa Liverpool

Hotels
•
Doubletree by Hilton
8 (2145 reviews)
6 Sir Thomas Street , Liverpool , gb

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Temperature and noise problems in the room

Categories

Cleanliness
6.64
The room was unclean with a filthy carpet and other cleanliness issues.
Service
9.61
Staff were friendly and attentive throughout the stay.
Location
9.65
Good location close to important amenities and attractions.
Room Quality
7.6
Room features were inconsistent; some issues with noise and temperature.
Amenities
7.63
Amenities were adequate but had several operational and maintenance issues.
Value for Money
6.59
Felt overpriced given the overall quality and cleanliness of the room.
Food and Beverage
7.64
Breakfast options were sparse and served at a cool temperature.
Overall Experience
8.61
The location and some staff interactions positively impacted my overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:21

Property Description

Sophisticated Rooms with Modern Amenities

Experience a stay in elegantly decorated rooms at DoubleTree by Hilton Hotel & Spa Liverpool, featuring air conditioning, work desks, and luxurious en suite bathrooms.

Fitness and Wellness Facilities

Stay active at our fitness centre and indulge in ultimate relaxation at our spa & wellness facilities, including a Hydrotherapy pool.

Convenient Location

Located near Liverpool's city centre, our hotel offers easy access to popular attractions like Royal Court Theatre and Lime Street Train Station.

Ready to elevate your stay in Liverpool? Book now at DoubleTree by Hilton Hotel & Spa Liverpool for a luxurious and rejuvenating experience.

Important information:

Please note that the spa facilities cannot be used by children under 16. This includes the vitality pool and all treatments including spa days and spa breaks.

Resident spa times
Monday – Sunday access: 09:00 – 20.00 (GBP 25 per person per hour).

Non-Residents spa times:
Monday – Sunday access: 09:00 – 20:00 (GBP 25 per person per hour).Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs GBP 14 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 2145 reviews
Cleanliness: 6.64
Service: 9.61
Location: 9.65
Room Quality: 7.6
Amenities: 7.63
Value for Money: 6.59
Food and Beverage: 7.64
Overall Experience: 8.61
J
Julie • couple • gb
7
2026-02-14 • via Nuitee
A
Amie • family_with_children • gb
1
Vile
Pros:

Nothing

Cons:

Everything rude staff dirty place

2026-02-14 • via Nuitee
D
David • solo_traveller • gb
6
2026-02-14 • via Nuitee
S
Sophie • couple • gb
5
Pros:

Location

Cons:

Dated.
Had to move rooms.

2026-02-13 • via Nuitee
K
Kerim • couple • se
1
Pros:

Building look from outside and stuff were nice.

Cons:

I would like to share regarding my recent stay at DoubleTree by Hilton Liverpool Spa with my wife.

We arrived at the hotel very tired around 01:00 UTC. Unfortunately, from the moment of check-in, the experience did not meet the standards I usually associate with DoubleTree by Hilton.

Initially, the room I had booked was not provided. After receiving a key card, it turned out to be incorrect, and the reception team had to intervene again. When I finally accessed the room, I realized it was not the correct one, which required me to return to reception and wait approximately 10–15 minutes to be reassigned.

The second room was similar to my booking, but it had separated beds, which was unnecessary and uncomfortable as I was staying with my wife. Additionally, the room was very cold. Despite trying until around 03:00 to heat the room, it never reached a comfortable temperature.

Due to the late hour and discomfort, I requested another room change, which was granted. However, by that time it was already very late, and the disruption meant I did not enjoy the night at all. The only acceptable part of the stay was being offered a late check-out of two hours, which I appreciated.

I would like to emphasize that the reception staff were kind and helpful throughout. My feedback is not about the staff, but about room allocation, maintenance, and overall preparedness.

I have stayed at DoubleTree by Hilton Istanbul several times and always had excellent experiences, which is why this stay was particularly disappointing. I sincerely hope this was an exception, as repeated issues of this nature would unfortunately affect my confidence in the brand’s maintenance standards.

Thank you for taking the time to review my feedback. I hope it will be taken constructively to improve future guest experiences.

Kind regards,
Kerim Kapazan

2026-02-09 • via Nuitee
T
Tricia • couple • gb
9
Pros:

The room was nice and spacious.
It's very close to the town centre.
The breakfast was good.
Spacious bathroom, with bath and shower and 2 sinks.
Friendly staff.

Cons:

Spa not being included for guests. The cost to guests is £20 per hour and that's way too much.

2026-02-09 • via Nuitee
T
Tom • solo_traveller • gb
10
Will return and recommend one million percent
Pros:

Was a fantastic overall stay

2026-02-08 • via Nuitee
D
debbie • couple • gb
9
Great place for getting around to everything
Pros:

The location, size of the rooms, comfortable bed.
Bathroom was massive.

Cons:

There was no heating on in the rooms it was freezing
But they did put it on once asked and also brought in some extra radiators

2026-02-08 • via Nuitee
C
chloe • couple • gb
4
it was ok breakfast was nice but wouldn’t stay again
Pros:

i liked the location

Cons:

the hotel was dates and i didn’t like that spa visits wasn’t included closes at 6pm and is £20 per hour this should be stated before booking

2026-01-31 • via Nuitee
L
Luke • couple • gb
10
Pros:

Belta

2026-01-29 • via Nuitee
R
Rayan • couple • fr
2
2026-01-29 • via Nuitee
G
Glen • extended_group • ie
2
2026-01-28 • via Nuitee
B
Brian • couple • gb
10
Pros:

Staff were extremely polite and accommodating. All had a smile on their face whilst they worked. Very refreshing

Cons:

Can't fault anything

2026-01-28 • via Nuitee
S
Samantha • extended_group • gb
8
Great stay
Pros:

Breakfast lovely, rooms clean friendly staff.

Cons:

Breakfast lovely, rooms clean the only thing I did not agree with hotel put a holding fee of £360 on my card within the free cancellation period I think this is unacceptable.

2026-01-26 • via Nuitee
F
Florin • solo_traveller • gb
8
Pros:

The building

Cons:

You can’t open the window for a fresh air

2026-01-26 • via Nuitee
T
Thomas • solo_traveller • gb
6
2026-01-26 • via Nuitee
C
Chloe • couple • gb
8
Nice hotel would return
Pros:

Big comfy beds, clean room, good location and friendly staff.

Cons:

£20 to use the pool when you have paid a lot of money to stay at the hotel. The room we had didn’t have a bath as pictured in the room pictures.

2026-01-26 • via Nuitee
C
Cally • couple • gb
3
For the amount of money we spent to stay and the fact it was our honeymoon, not worth the money
Pros:

Location and breakfast was nice

Cons:

There were only 2 channels to watch on the TV, the plugs near the mirror didn't work so I burnt myself with my curling wand, the wifi kept dropping out and it was £20 per person to swim for just 1 hour - when we did call to book, we couldn't get in.

2026-01-25 • via Nuitee
B
Brandon • couple • gb
7
2026-01-25 • via Nuitee
A
Amy • extended_group • gb
5
Uncomfortable
Pros:

Location was good didn’t have breakfast to expensive.

Cons:

To start off when we checked in we had to pay a 50.00 security fee which was not stated on the booking. And still haven’t received it back yet. Room was to hot even with the air conditioning on set my asthma off. Shower door was coming off .

2026-01-25 • via Nuitee