DoubleTree by Hilton Hotel & Spa Liverpool

Hotels
•
Doubletree by Hilton
8 (2145 reviews)
6 Sir Thomas Street , Liverpool , gb

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Temperature and noise problems in the room

Categories

Cleanliness
6.64
The room was unclean with a filthy carpet and other cleanliness issues.
Service
9.61
Staff were friendly and attentive throughout the stay.
Location
9.65
Good location close to important amenities and attractions.
Room Quality
7.6
Room features were inconsistent; some issues with noise and temperature.
Amenities
7.63
Amenities were adequate but had several operational and maintenance issues.
Value for Money
6.59
Felt overpriced given the overall quality and cleanliness of the room.
Food and Beverage
7.64
Breakfast options were sparse and served at a cool temperature.
Overall Experience
8.61
The location and some staff interactions positively impacted my overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:21

Property Description

Sophisticated Rooms with Modern Amenities

Experience a stay in elegantly decorated rooms at DoubleTree by Hilton Hotel & Spa Liverpool, featuring air conditioning, work desks, and luxurious en suite bathrooms.

Fitness and Wellness Facilities

Stay active at our fitness centre and indulge in ultimate relaxation at our spa & wellness facilities, including a Hydrotherapy pool.

Convenient Location

Located near Liverpool's city centre, our hotel offers easy access to popular attractions like Royal Court Theatre and Lime Street Train Station.

Ready to elevate your stay in Liverpool? Book now at DoubleTree by Hilton Hotel & Spa Liverpool for a luxurious and rejuvenating experience.

Important information:

Please note that the spa facilities cannot be used by children under 16. This includes the vitality pool and all treatments including spa days and spa breaks.

Resident spa times
Monday – Sunday access: 09:00 – 20.00 (GBP 25 per person per hour).

Non-Residents spa times:
Monday – Sunday access: 09:00 – 20:00 (GBP 25 per person per hour).Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs GBP 14 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 2145 reviews
Cleanliness: 6.64
Service: 9.61
Location: 9.65
Room Quality: 7.6
Amenities: 7.63
Value for Money: 6.59
Food and Beverage: 7.64
Overall Experience: 8.61
M
Michelle • solo_traveller • gb
9
2026-04-11 • via Nuitee
S
Samantha • family_with_children • gb
7
2026-04-10 • via Nuitee
G
Gemma • solo_traveller • gb
10
2026-04-10 • via Nuitee
A
Anne-Marie • couple • gb
8
Great staff
Pros:

The staff made the stay. Welcoming and attentive. they also took in to account a request I had given prior to my stay.

Cons:

We received an email from booking.com saying thank you for your stay on the day we were due to arrive. This made me panic that I had booked the wrong day. Apparently its a thing that booking.com do and they are trying to sort out.

2026-04-09 • via Nuitee
A
Ayman • family_with_children • gb
9
2026-04-09 • via Nuitee
E
Emma • couple • gb
6
Pros:

Great location. Lovely building and staff. Nice cookie.

Cons:

Breakfast was £44 for two people - there was no proper decaf coffee just instant. The pastry and fruit selection was really poor. The spa shouldn't be called a spa it was dire. None of the lockers worked in the male or female. The jacuzzi was out of service . The ladder to climb out of the pool felt like it was about to fall off! There was no water in the room.

2026-04-08 • via Nuitee
Z
Zoe • family_with_children • gb
10
Enjoyed from start to finish - great location too
Pros:

Clean , lovely staff. Comfy bed and great breakfast

Cons:

N/a

2026-04-08 • via Nuitee
A
Annmarie • couple • gb
7
2026-04-08 • via Nuitee
H
Hayley • couple • gb
9
Lovely, warm and welcoming place to stay.
Pros:

The staff were very friendly and extremely helpful.
The room was lovely.
Breakfast was nice and the Spa facilities were great.

Cons:

The room was chilly when we arrived but warmed up with the heater provided

2026-04-08 • via Nuitee
T
thomas • couple • gb
9
2026-04-08 • via Nuitee
P
Peter • family_with_children • gb
6
Spoiled by attitude of receptionist
Pros:

Good location

Cons:

The receptionist was officious

2026-04-07 • via Nuitee
A
Andrew • couple • gb
1
Pros:

Location was ok

Cons:

Hotel was poor

2026-04-06 • via Nuitee
D
Danny • couple • gb
7
2026-04-06 • via Nuitee
G
Greig • couple • gb
5
Location was perfect.receptionists were incredibly rude
Pros:

Location

Cons:

Staff

2026-04-05 • via Nuitee
I
ian • family_with_children • ie
5
No indoor swimming pool
Pros:

Staff are friendly

Cons:

The so called indoor swimming pool is 16PLUS and a charge of £20 per person per hour,this is not apparent when booking this hotel

2026-04-05 • via Nuitee
S
Saoirse • couple • ie
10
One of the nicest hotels I’ve been to
Pros:

All the workers were lovely and very helpful it’s very close to everything and overall a lovely hotel

2026-04-05 • via Nuitee
S
Steph • couple • gb
7
Really friendly people and comfy bed
Pros:

Really clean and friendly

Cons:

The prices bit high and the room air con didn’t work

2026-04-04 • via Nuitee
J
Janet Menebhi • couple • gb
8
Pros:

Our stay at this hotel was good. The hotel was very clean. The staff very helpful.
The breakfast could be better. Having a egg station would be an advantage so as not to have cold eggs sitting for long periods under a heater.

2026-04-04 • via Nuitee
G
Graham • couple • gb
7
Pros:

Location

Cons:

Had to pay extra for the spa and decor in room dated

2026-04-03 • via Nuitee
R
Rowan • couple • gb
10
2026-04-03 • via Nuitee