Hotel Bollaert

Hotels
7.1 (139 reviews)
13 C Route de Béthune , Lens , fr
+330321783030
hotel@bollaertlens.fr

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Located near key attractions
Friendly and helpful staff
Good breakfast options
Cons:
Cleaning and maintenance issues
Outdated room facilities
Lack of amenities and dining options

Categories

Cleanliness
6.35
Multiple reviews indicated issues with cleanliness, including smells and outdated facilities.
Service
8.35
Positive mentions of friendly and attentive staff in multiple reviews.
Location
8.35
Convenient location near key attractions like the stadium and museums, praised by several guests.
Room Quality
6.35
Rooms described as functional but outdated and in need of refresh.
Amenities
6.35
Limited amenities reported, lack of functioning heating and no on-site restaurant noted.
Value for Money
6.85
Some guests felt the pricing did not match the overall quality, especially given issues.
Food and Beverage
7.35
Breakfast received positive remarks, but issues with availability and timing noted.
Overall Experience
6.85
Mixed overall experience; while some enjoyed their stay, several expressed major concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 23:45

Property Description

Convenient Location and Amenities

Hotel Bollaert, located just 800 metres from the vibrant centre of Lens, stands proudly opposite the iconic Bolleart Stadium. With a 24-hour reception and free Wi-Fi, guests can enjoy a seamless stay. The soundproofed rooms, each equipped with a flat-screen TV and accessible by lift, ensure a peaceful retreat.

Delicious Dining Options

Indulge in a delightful culinary experience at Hotel Bollaert. Guests can opt for a breakfast delivery or savor the offerings at the buffet. For traditional regional delicacies, La Pause Gourmande restaurant is the place to be.

Free Parking and Nearby Attractions

Enjoy the convenience of free private parking, monitored for security. Additionally, electric bikes are available for rent on-site. With the Lens Louvre Museum a stone's throw away and Lille a short distance, Hotel Bollaert offers the perfect blend of comfort and exploration.

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Hotel Bollaert in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LIL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and charges may be applicable.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 15 years old stay for € 16 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.1
Based on 139 reviews
Cleanliness: 6.35
Service: 8.35
Location: 8.35
Room Quality: 6.35
Amenities: 6.35
Value for Money: 6.85
Food and Beverage: 7.35
Overall Experience: 6.85
G
Goret • extended_group • fr
8
Très correct
Pros:

Le calme

Cons:

Pas de chauffage

2025-10-16 • via Nuitee
M
Manon • couple • fr
4
Il y a mieux
Pros:

L hôtel est bien situé, en face du stade, à mi chemin entre la gare et le musée. La literie est confortable.

Cons:

De l extérieur, il a l air à l abandon. De l intérieur, il est plus que dans son jus. La chambre sentait fort le renfermé. Le chauffage ne fonctionnait pas. La télévision capte par période.

2025-10-15 • via Nuitee
M
mzibri • solo_traveller • fr
7
2025-10-13 • via Nuitee
C
Christophe
2
Pros:

En 5 ans d’hôtel à 3nuit par semaine ça été la 1er fois que j’ai été déçu
Ça vaut vraiment pas le prix, demandé et encore moins le nombre d’étoiles indiqué

J’ai eu l’impression de retourner dans les année 60 rien à évolué

Je devais y passer 2 nuit pour le travail j’y suis resté 1 nuit serte perdu 1 nuit mais il été hors de question de rester une nuit de plus
Merci à Lens hôtel pour du 3 étoile également mais standing et resto gastro largement supérieur





2025-10-09 • via Nuitee
• solo_traveller • fr
7
un hôtel bien situé et propre, parfait pour un court séjour, mais qui gagnerait à être modernisé.
2025-10-09 • via Nuitee
J
Joachim
6
Séjour lens
Pros:

Hôtel réservé pour un séjour à faire, ce qui est dommage, c’est qu’il n’y ait pas de restauration à proprement dit petit déjeuner léger

2025-10-09 • via Nuitee
C
Christian • solo_traveller • fr
10
Très bon séjour. Très bon accueil
Pros:

Bon accueil, calme, confort, situation géographique

2025-10-07 • via Nuitee
R
Rosina • solo_traveller • be
8
2025-09-17 • via Nuitee
G
Graham • extended_group • gb
6
Clean and functional, great breakfast.
Pros:

Clean functional room with an excellent breakfast.

Cons:

Lacked atmosphere but that was because this is an events hotel and this was in a quiet time. Would be happy to stay there again if I had to.

2025-09-15 • via Nuitee
J
Jean-Claude • couple • fr
9
Agréable
Pros:

Proximité du centre de Lens

Cons:

Etre attentif aux planification du RC Lens pour la location

2025-09-14 • via Nuitee
R
Remy • family_with_children • fr
10
2025-09-10 • via Nuitee
V
Visentini • couple • fr
9
Pros:

Personnel disponible, accueillant et compétant
petit déjeuné très bien

2025-09-09 • via Nuitee
P
Philippe • solo_traveller • fr
6
Pros:

l’emplacement très près du Louvre Lens, pratique si on veux voir un match de foot de Lens, l’hôtel est à côté du stade, et il y a un parking privatif gratuit.. le centre ville est à 20mn à pied…

Cons:

impossible de poser sa valise avant l’heure d'enregistrement soit vers 11h..l’hôtel a fermé le rideau de fer 3mn après mon arrivée, obligé d’attendre 15h pour enregistrer, et poser ma valise …
petit déjeuner ferme à 9h30, il y avait déjà plus rien à 8h30…. cher pour la chambre, petite et vieillotte, salle de bain faisait usée par le temps.. ok pour une nuit mais pas plus…

2025-09-02 • via Nuitee
F
Francois • solo_traveller • fr
8
2025-08-31 • via Nuitee
M
Mickael
8
Hotel OK
Pros:

Hôtel conforme à l’attente, propre et fonctionnel

2025-08-12 • via Nuitee
C
Claus • family_with_children • dk
6
2025-08-07 • via Nuitee
N
nicole • couple • fr
5
A éviter
Pros:

Accueil sympathique, personnel à l'écoute, bon petit déjeuner.

Cons:

Etablissement défraichi ( à l'extérieur comme à l'intérieur) et qui donne l'impression qu'il va bientôt fermer... Pas de climatisation, le classement 3 étoiles est excessif. Restaurant fermé depuis un an, rien ne le signale.

2025-08-01 • via Nuitee
H
Hugo • solo_traveller • fr
7
2025-07-20 • via Nuitee
A
Amata • family_with_children • gb
5
Uncomfortable
Pros:

Shower was on a timer with lasted only few seconds had to press constantly for water very poor

Cons:

Shower

2025-07-08 • via Nuitee
A
Alan • extended_group • gb
7
Ok
Pros:

Clean, friendly staff

Cons:

The photograph is very deceiving as to location. Also disappointed as there was no restaurant as shown on photograph

2025-07-07 • via Nuitee