Hanoi Media Hotel & Spa

Hotels
9.6 (2492 reviews)
11 Hang Dau , Hanoi , vn

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Children allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Helpful staff
Central location
Cons:
Cleanliness issues
Some rooms very small

Categories

Cleanliness
8.59
Several reviews highlight issues with dirtiness and poor maintenance.
Service
10
Staff are consistently described as amazing, helpful, and friendly.
Location
10
The hotel is praised for its perfect central location.
Room Quality
9.56
Some rooms were noted to be small without windows, but generally comfortable.
Amenities
9.6
Amenities described as adequate, but some areas were noted to be poorly maintained.
Value for Money
10
Overall, guests feel the experience fits the price with some room for improvement.
Food and Beverage
9.05
Reviews about breakfast are mixed; limited options noted.
Overall Experience
10
Many guests enjoyed their stay despite some criticisms, would recommend.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:53

Property Description

Convenient Location
Situated in Hanoi's Old Quarter, a short distance from popular attractions like Hoan Kiem Lake, St. Joseph Cathedral, and Hanoi Opera House.

Comfortable Accommodation
Elegantly furnished rooms with hardwood floors, modern amenities, and some with private balconies offering city views.

Excellent Services
24-hour reception, tour desk, airport transfers, and a restaurant serving delicious Vietnamese and European cuisine. Book your stay at Hanoi Media Hotel & Spa for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs VND 25000 per hour.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 6 years old and over stay for VND 250,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 2492 reviews
Cleanliness: 8.59
Service: 10
Location: 10
Room Quality: 9.56
Amenities: 9.6
Value for Money: 10
Food and Beverage: 9.05
Overall Experience: 10
E
Edwin • couple • nl
9
Pros:

Goede locatie in centrum van de stad. Mooi uitzicht vanaf dakterras. Goed ontbijt. Vriendelijk en betrokken personeel.

Cons:

Superior room zonder raam en niet al te groot.

2026-03-08 • via Nuitee
J
JUAN IGNACIO • couple • es
10
El mejor de Hanoi
Pros:

Personal de recepción
Ubicación
Limpieza
Trato del personal

2026-03-07 • via Nuitee
J
Jenny • couple • ca
9
Good value and great staff services.
Pros:

Close to the Lake

Cons:

Noise and busyness

2026-03-07 • via Nuitee
M
Maelia • family_with_children • fr
9
Tout était très bien
Pros:

Nous sommes restés 1 nuit dans cet hôtel. Tout était très bien, nous sommes ravis. Merci !

Cons:

/

2026-03-07 • via Nuitee
L
Lori • couple • ca
9
The location was close to the lake and the activity in the early morning around the lake is worth experiencing. The stag
Pros:

The location was close to the lake and the activity in the early morning around the lake is worth experiencing.

2026-03-07 • via Nuitee
R
Rami • extended_group • il
10
2026-03-07 • via Nuitee
P
philippe • family_with_children • fr
8
Cons:

La chambre sentait l humidité

2026-03-06 • via Nuitee
R
Renee • couple • ca
8
Great value, wonderful service, perfect location
Pros:

Great property and staff. Room needs a bit of work. Would stay again and recommend with understanding of price point and quality try service

Cons:

Room / bathroom repairs needed

2026-03-06 • via Nuitee
G
Graham • couple • au
10
Pros:

Exceptional friendly stall. Very helpful. Big rooms and comfortable bed. Good breakfast choices. Roof top bar to relax and look over to the lake. Can definately recommend Media Hotel and Spa.

Cons:

All good.

2026-03-06 • via Nuitee
G
Giulia • extended_group • it
10
2026-03-06 • via Nuitee
B
Borja • extended_group • es
5
Buena ubicación, magnífico personal y malas habitaciones
Pros:

Lo mejor del hotel es la ubicación y la buena atención del personal. El desayuno era flojo, aunque aceptable.

Cons:

Las habitaciones eran pequeñas, con mobiliario incómodo y lo peor eran los colchones, parecían patatas onduladas. En la habitación había una ventana interior sin cortina que daba luz y ruido.

2026-03-05 • via Nuitee
B
Borja • extended_group • es
8
2026-03-05 • via Nuitee
M
Masoomeh • family_with_children • au
10
2026-03-05 • via Nuitee
R
Rocio • couple • co
8
Ubicado perfecta para conocer.
Pros:

El personal es muy amable y atento a cualquier solicitud. La ubicación es perfecta.

Cons:

La habitación es un poco pequeña. El desayuno es limitado.

2026-03-05 • via Nuitee
C
CAPH1978 • family_with_children • fr
9
2026-03-05 • via Nuitee
X
Xavier • couple • fr
10
2026-03-05 • via Nuitee
T
THIERRY • couple • fr
8
Cons:

Le petit déjeuner pas super comme annoncé, juste bien

2026-03-05 • via Nuitee
I
Ilaria • solo_traveller • it
9
Ottimo rapporto qualità/prezzo
Pros:

La posizione, la pulizia, la struttura, il bar.

Cons:

Nulla in particolare. Un suggerimento potrebbe essere di avere più cura nella manutenzione e nei dettagli per far apparire la struttura meno datata.

2026-03-04 • via Nuitee
M
Marta Lew • family_with_children • pl
10
Pros:

The staff was extremely friendly, professional, and helpful. The hotel is in a great location within the old quarters. The room was comfortable, and breakfast was served on the top floor, which also has a very nice skybar.

Cons:

N/A

2026-03-04 • via Nuitee
M
Marta Lew • family_with_children • pl
9
Pros:

The front desk staff was exceptionally friendly and helpful. They fully arranged our daily trip despite our very late notice. The hotel is in a great location in the old quarters, with comfortable beds and a very nice, cozy skybar.

2026-03-04 • via Nuitee