Hanoi Media Hotel & Spa

Hotels
9.6 (2753 reviews)
11 Hang Dau , Hanoi , vn

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Children allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Helpful staff
Central location
Cons:
Cleanliness issues
Some rooms very small

Categories

Cleanliness
8.59
Several reviews highlight issues with dirtiness and poor maintenance.
Service
10
Staff are consistently described as amazing, helpful, and friendly.
Location
10
The hotel is praised for its perfect central location.
Room Quality
9.56
Some rooms were noted to be small without windows, but generally comfortable.
Amenities
9.6
Amenities described as adequate, but some areas were noted to be poorly maintained.
Value for Money
10
Overall, guests feel the experience fits the price with some room for improvement.
Food and Beverage
9.05
Reviews about breakfast are mixed; limited options noted.
Overall Experience
10
Many guests enjoyed their stay despite some criticisms, would recommend.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:53

Property Description

Convenient Location
Situated in Hanoi's Old Quarter, a short distance from popular attractions like Hoan Kiem Lake, St. Joseph Cathedral, and Hanoi Opera House.

Comfortable Accommodation
Elegantly furnished rooms with hardwood floors, modern amenities, and some with private balconies offering city views.

Excellent Services
24-hour reception, tour desk, airport transfers, and a restaurant serving delicious Vietnamese and European cuisine. Book your stay at Hanoi Media Hotel & Spa for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs VND 25000 per hour.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 6 years old and over stay for VND 250,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 2753 reviews
Cleanliness: 8.59
Service: 10
Location: 10
Room Quality: 9.56
Amenities: 9.6
Value for Money: 10
Food and Beverage: 9.05
Overall Experience: 10
J
Jacinta • family_with_children • au
10
Pros:

Hotel was great! Many of the staff were super friendly and helpful

2026-06-06 • via Nuitee
Y
Youp • couple • nl
8
2026-06-06 • via Nuitee
M
Minh Châu • solo_traveller • vn
10
2026-06-06 • via Nuitee
J
Johanna • couple • nl
9
Supervriendelijk personeel op toplocatie
Pros:

Vriendelijk personeel en de locatie

Cons:

Onze 1e kamer had geen raam, maar 2e nacht was fijne kamer

2026-06-05 • via Nuitee
K
Karolina • couple • de
10
2026-06-02 • via Nuitee
W
Wing Leong • couple • gb
10
Good value for money.
Pros:

It is just few minutes walk from Hoan Kiem Lake. At the weekend, it is pedestrian only. So the atmosphere is even more relaxing.

The staff are friendly, especially the two ladies who helped with plenty of information and support.

Overall the hotel is clean, spacious and good value for money.

Cons:

Nothing

2026-05-31 • via Nuitee
C
Chumun • couple • mu
8
2026-05-28 • via Nuitee
V
Vigdis • family_with_children • no
10
Nydelig hotell med perfekt beliggenhet.
Pros:

Perfekt beliggenhet med nærhet til Hoan Kiem innsjøen og midt i gamlebyen. Fin Roof Top Bar. Personalet var imøtekommende, hjelpsomme og vennlige. De sendte gjenglemte ting til Norge. God frokost.

Cons:

Alt var bra.

2026-05-26 • via Nuitee
A
Abner • family_with_children • ca
9
We enjoyed our stay and will recommend to my friends and family.
Pros:

Excellent location, staff service and cleanliness.

2026-05-26 • via Nuitee
C
Cindy • solo_traveller • fr
8
Pros:

L'accueil et la proximité des points d’intérêts a Hanoi sont idéals.

Cons:

La vue depuis ́notre chambre n'était pas géniale, même en ayant pris une chambre supérieure avec fenêtre. Mais ça fait parti des contraintes a Hanoi aussi...
Le petit déjeuner n'était pas très varié

2026-05-25 • via Nuitee
B
Barbara • solo_traveller • de
9
Zentrales Hotel
Pros:

Gute Lage, freundliches Personal, saubere Zimmer

Cons:

Der Balkon des Familienzimmers ging auf den (nicht schönen) Hinterhof raus

2026-05-24 • via Nuitee
S
Sameer • solo_traveller • in
9
Pros:

Location of the Hotel is close to the main markets, helpful and smiling staff overall was a good experience

Cons:

Since our room was on the last floor, it was hot and the AC was not that effective...had to use a table fan also...other than that it was a good stay.

2026-05-24 • via Nuitee
B
Birgit • family_with_children • de
9
Sehr freundliches Personal, würde das Hotel wieder wählen
Pros:

Das Frühstück war super, breit gefächert,

Cons:

Zimmer hatte kein Fenster

2026-05-24 • via Nuitee
J
Johanna Maria • solo_traveller • nl
10
Zeer aan te bevelen.
Pros:

De vriendelijkheid en de extra service. Locatie ook top, alles op loopafstand.

2026-05-24 • via Nuitee
Q
Qiao Wen • couple • sg
8
Pleasant stay
Pros:

Reception staff were kind & helpful, especially Hannah who contacted us via WhatsApp before our stay to assist with any queries and tour bookings. The room was very cozy and comfortable. The hotel is conveniently located in old quarter with many restaurants & cafes located within walking distance (we especially enjoyed visiting the street which Hanoi Coffee Culture is located on)!

Cons:

Housekeeping standards were not consistent, we noticed that the blankets were folded differently each day, and the hair caught by the drain was not removed on multiple occasions. However, cleanliness was still acceptable. Massage services offered at the spa was priced reasonably but you can probably find get a better massage elsewhere.

2026-05-23 • via Nuitee
G
Garrie • solo_traveller • gb
10
Pros:

Lovely hotel close to everything. The staff are really friendly and helpful and give you tips of the best places to visit and eat at. They also have double glazing windows on the balcony so you cannot hear the traffic which is extremley rare to find in Hanoi

2026-05-23 • via Nuitee
G
Gabry • couple • nl
9
Top locator
Pros:

De ligging is geweldig

2026-05-22 • via Nuitee
M
Mandy • couple • de
8
2026-05-20 • via Nuitee
W
Warren • couple • nz
8
Pros:

Great location with an easy walk to the lake, puppet theatre, Beer Street and night market. Rooftop bar had a good view.

Cons:

Air-con needs updating although it worked OK, it only just managed to cool the room on some of the hot days we had.

2026-05-20 • via Nuitee
A
AnA • solo_traveller • fr
10
Pros:

Hôtel magnifique et très bien situé à quelques minutes à pied du lac Hoan Kiem. La chambre est très jolie et bien équipée. Le lit était immense et vraiment très confortable. Et pour finir le personnel est adorable, souriant et toujours prêt à aider !

2026-05-19 • via Nuitee