Hanoi Media Hotel & Spa

Hotels
9.6 (2787 reviews)
11 Hang Dau , Hanoi , vn

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Helpful staff
Central location
Cons:
Cleanliness issues
Some rooms very small

Categories

Cleanliness
8.59
Several reviews highlight issues with dirtiness and poor maintenance.
Service
10
Staff are consistently described as amazing, helpful, and friendly.
Location
10
The hotel is praised for its perfect central location.
Room Quality
9.56
Some rooms were noted to be small without windows, but generally comfortable.
Amenities
9.6
Amenities described as adequate, but some areas were noted to be poorly maintained.
Value for Money
10
Overall, guests feel the experience fits the price with some room for improvement.
Food and Beverage
9.05
Reviews about breakfast are mixed; limited options noted.
Overall Experience
10
Many guests enjoyed their stay despite some criticisms, would recommend.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:53

Property Description

Convenient Location
Situated in Hanoi's Old Quarter, a short distance from popular attractions like Hoan Kiem Lake, St. Joseph Cathedral, and Hanoi Opera House.

Comfortable Accommodation
Elegantly furnished rooms with hardwood floors, modern amenities, and some with private balconies offering city views.

Excellent Services
24-hour reception, tour desk, airport transfers, and a restaurant serving delicious Vietnamese and European cuisine. Book your stay at Hanoi Media Hotel & Spa for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs VND 25000 per hour.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 6 years old and over stay for VND 250,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 2787 reviews
Cleanliness: 8.59
Service: 10
Location: 10
Room Quality: 9.56
Amenities: 9.6
Value for Money: 10
Food and Beverage: 9.05
Overall Experience: 10
J
Jomei • solo_traveller • tw
10
Pros:

櫃臺人員很親切，樂於協助。位置好。

2026-07-11 • via Nuitee
İbrahim • solo_traveller • tr
7
2026-07-11 • via Nuitee
F
Felicia • solo_traveller • au
10
Pros:

Hannah at reception was so friendly and helpful even after our stay, she was extremely helpful with booking our next stop which was one of our favourite parts of the entire trip. The location of the hotel is so convenient to get to places especially all being walking distance. The breakfast buffet was good too, it was nice that the buffet had something different everyday. The room we had was so large and spacious.

2026-07-08 • via Nuitee
B
Barbara • couple • ie
10
2026-07-04 • via Nuitee
C
Chhetri • solo_traveller • vn
10
2026-07-04 • via Nuitee
M
Malisa • family_with_children • pf
8
Ravis
Pros:

On a aimé emplacement et le personnel empathique

Cons:

Vue sur le mur.

2026-07-04 • via Nuitee
A
Andrea • extended_group • es
8
Totalmente recomendable
Pros:

La atención de los trabajadores es buenísima, llegamos antes de tiempo e hicieron todo lo posible para que tuviéramos una habitación antes. Lo que más me gustó fue que nos dormimos pero nos llamaron a la habitación para despertarnos y no perder el desayuno.. son detalles que se agradecen :)
La ubicación es muy buena, las camas cómodas y el desayuno buenísimo. Lo recomiendo.

2026-07-03 • via Nuitee
C
clemence • family_with_children • fr
10
Séjour très agréable
Pros:

Le personnel est aux petits soins, très souriant et très gentil. L’hôtel est propre , les chambres spacieuse , la literie super 👍

2026-07-02 • via Nuitee
M
Marek • extended_group • pl
9
Przemiły i bardzo pomocny personel. Czysto, lokalizacja super, śniadania okey.
Pros:

Lokalizacja, pomocny personel, czystość

Cons:

Ciasne pokoje, w ofercie pokój z balkonem, ale żeby się dostać trzeba wchodzić po krześle, stara klimatyzacja która nie zawsze daje radę.

2026-07-01 • via Nuitee
M
Marek • extended_group • pl
9
Super hotel na 1-3 noce. Personel wszystko załatwi i zorganizuje.
Pros:

Lokalizacja,personel,śniadania

Cons:

Ciasno, brak wejścia na balkon, stara klimatyzacja

2026-07-01 • via Nuitee
L
Luciléia • extended_group • pt
8
2026-06-28 • via Nuitee
I
Iuliia • solo_traveller • ru
9
Pros:

Удобное расположение, в номере было относительно тихо, никаких букашек нет, работники очень отзывчивые и доброжелательные.

Cons:

Завтраки не очень разнообразные ( по меню) и в помещении было жарко.

2026-06-28 • via Nuitee
H
Hallstein • extended_group • no
8
2026-06-27 • via Nuitee
T
Ta Chun • couple • tw
9
2026-06-24 • via Nuitee
M
Mohamed • extended_group • fr
8
Superbe séjour, l’emplacement était top ! Et le personnel super !
Pros:

L’emplacement et le personnel

2026-06-24 • via Nuitee
N
Netta • couple • il
9
Pros:

The staff was amazing

2026-06-22 • via Nuitee
W
WEBER • couple • br
10
Ótima opção na cidade velha
Pros:

O time da recepção era ótimo. Meu principal contato foi a Hannah. Tive um atendimento super ágil dela inclusive por whatsapp. Achei incrível que mesmo no horário de folga dela ela respondia. Depois peguei o contato principal da recepção para nao incomodá-la. Ela organizou pra gente um cruzeiro. Deu tudo certo e inclusive ganhamos um super upgrade no navio. A localização para quem quer ficar na cidade velha é ótima, perto de tudo. O café da manhã tinha opções a la carte e no buffet tinha boas frutas. Acabei não aproveitando o bar que fica no topo do hotel. Enfim, recomendo a todos principalmente pelo ótimo atendimento de absolutamente todos os funcionários do hotel.

2026-06-17 • via Nuitee
T
Thierry • extended_group • fr
10
Hanoi est une très belle ville
Pros:

Le confort et la chambre impeccable.

Cons:

Le petit déjeuner pourrait être amélioré

2026-06-16 • via Nuitee
T
toni • couple • es
10
Molt conmfortable i molt ben situat, a escassos metres del centre de Hanoi
Pros:

Durant el nostre viatge a Vietnam ha estat l'hotel on hem dormit millor, extraordinari.
dies després de la nostra estada ens van permetre deixar les maletes a la recepció, molt molt amables!

Cons:

Res

2026-06-14 • via Nuitee
E
Elizabeth • couple • gb
10
Highly recommend, great location, comfortable room, friendly staff.
Pros:

Lovely hotel in a great location in the old town, large room with air conditioning and very peaceful. The staff were superb, very attentive and helpful, they even let us come back for a shower after we had checked out.

2026-06-11 • via Nuitee