Hanoi Media Hotel & Spa

Hotels
9.6 (2568 reviews)
11 Hang Dau , Hanoi , vn

listing image 1
Show all photos
Children allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Helpful staff
Central location
Cons:
Cleanliness issues
Some rooms very small

Categories

Cleanliness
8.59
Several reviews highlight issues with dirtiness and poor maintenance.
Service
10
Staff are consistently described as amazing, helpful, and friendly.
Location
10
The hotel is praised for its perfect central location.
Room Quality
9.56
Some rooms were noted to be small without windows, but generally comfortable.
Amenities
9.6
Amenities described as adequate, but some areas were noted to be poorly maintained.
Value for Money
10
Overall, guests feel the experience fits the price with some room for improvement.
Food and Beverage
9.05
Reviews about breakfast are mixed; limited options noted.
Overall Experience
10
Many guests enjoyed their stay despite some criticisms, would recommend.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:53

Property Description

Convenient Location
Situated in Hanoi's Old Quarter, a short distance from popular attractions like Hoan Kiem Lake, St. Joseph Cathedral, and Hanoi Opera House.

Comfortable Accommodation
Elegantly furnished rooms with hardwood floors, modern amenities, and some with private balconies offering city views.

Excellent Services
24-hour reception, tour desk, airport transfers, and a restaurant serving delicious Vietnamese and European cuisine. Book your stay at Hanoi Media Hotel & Spa for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs VND 25000 per hour.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 6 years old and over stay for VND 250,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 2568 reviews
Cleanliness: 8.59
Service: 10
Location: 10
Room Quality: 9.56
Amenities: 9.6
Value for Money: 10
Food and Beverage: 9.05
Overall Experience: 10
M
Maurice • family_with_children • de
8
Pros:

Location of the hotel brilliant. Breakfast on terrace was very nice.
Staff super friendly and helpful

Cons:

I wouldn't book the rooms with courtyard view basically no window it felt very stuffy and congusted

2026-03-28 • via Nuitee
S
Simo • couple • au
10
We had a great stay there at start and end of trip. Staff helped with transports and recommended places to visit etc. De
Pros:

Located in Old Quarter, really helpful staff, 24/7 reception, breakfast, rooftop bar. Hotel staff organised transport from airport and to Ninh Binh. Also were able to storage luggage when we were away couple of days.

Cons:

-

2026-03-28 • via Nuitee
I
INUYASHA • extended_group • sg
9
First time in Hanoi
Pros:

The staff is friendly, polite and helpful.

2026-03-28 • via Nuitee
A
Amanda • family_with_children • gb
10
Pros:

Staff were so helpful and friendly. Room was clean and very nice. Had a great stay.

2026-03-27 • via Nuitee
B
Bruno LAVIE • family_with_children • fr
8
2026-03-27 • via Nuitee
S
Silke • extended_group • de
8
Pros:

Das Personal war sehr freundlich. Die Lage ist prima, man ist gleich in der Altstadt und der Hoan-Kiem-See ist sehr nah. Das Frühstück war gut und die Skybar bietet einen schönen Aussichtspunkt und leckere Getränke. Die Massagen im Spa haben sehr genossen. Wir kommen gerne wieder!

2026-03-27 • via Nuitee
C
Christian • couple • de
10
Perfect place to stay in Hanoi
Pros:

Nice rooftop bar, ideal for the great breakfast and relaxed evenings. Excellent location in the coty center. The room with balcony is great. The staff is super helpful and attentive

2026-03-27 • via Nuitee
C
Cécile • couple • fr
9
Pros:

Le personnel est d’une grande gentillesse et très serviable. Le petit déjeuner était de bonne qualité. L’emplacement et le rapport qualité/prix sont vraiment top.

2026-03-27 • via Nuitee
M
Marine • couple • fr
8
Très bien
Pros:

Bon rapport qualité prix

2026-03-26 • via Nuitee
A
Abby • couple • au
10
Highly recommend
Pros:

Great location! Lovely staff!
The bed was soooo comfy!

Cons:

Nothing!

2026-03-26 • via Nuitee
M
Marciano Jr • extended_group • ph
10
Thank you so much! I truly appreciate your kind offer.
Pros:

Every day they clean the room and the food is awesome

Cons:

Nothing.

2026-03-26 • via Nuitee
M
Marius • solo_traveller • de
8
Pros:

Tolle Lage, warmherziges Personal, durften uns dort vor Abfahrt nochmal duschen und uns immer willkommen fühlen :)

Cons:

Frühstücksbüffet war sehr klein, Auswahl täglich h die gleiche, alles ok, aber hätte besser sein dürfen.

2026-03-25 • via Nuitee
L
Lisa • family_with_children • de
6
Für eine Nacht in Ordnung
Pros:

Die Lage des Hanoi Media Hotel und Spa war sehr gut und auch das Personal war sehr freundlich und zuvorkommend.

Cons:

Das Zimmer wurde mit Fenster deklariert, das Fenster ging allerdings ist Treppenhaus, sodass der Raum sehr klein und dunkel war.

2026-03-25 • via Nuitee
I
israel • couple • il
5
2026-03-25 • via Nuitee
S
Sebastian • couple • de
9
Perfekt für einen Kurzen Aufenthalt im Zentrum von Hanoi
Pros:

Super Service, super Lage, Schönes Zimmer, schöner Rückzugsort auf der Terrasse. Und trotzdem mittendrin. Absolut empfehlenswert, auch wenn es ein bisschen teurer ist. Massage und Spa im Haus auch perfekt. Frühstücksbuffet sehr gut. Vegetarisch/vegan leider etwas eingeschränkt.

Cons:

Etwas mehr Auswahl für vegetarisch/vegan beim Frühstück wäre super, Und einige Mitarbeiter haben Schwierigkeiten mit Englisch. Das könnte verbessert werden ;-)

2026-03-24 • via Nuitee
B
Beaufix • family_with_children • fr
10
Pros:

Personne accueillant, attentionné.

2026-03-24 • via Nuitee
J
Jaime • family_with_children • us
10
Pros:

All the staff were very nice and helpful. We arrived a few hours before check-in after traveling for 36 hours and they let us go to our room. The room was spacious and even though the bed was very firm we slept very well. We enjoyed going to the Skybar and meeting other guest. I celebrated my birthday there and the bartender made me a special drink. We would definitely go back.

2026-03-24 • via Nuitee
L
lynne • couple • gb
10
Lovely staff very central location wouldn’t hesitate to book again
Pros:

The lovely staff and location comfy beds good shower

Cons:

We did change rooms at no expense thanks to the lovely staff but first room exceedingly small. The inner courtyard balcony view was of the heating system and pipes!

2026-03-24 • via Nuitee
B
Brendon • family_with_children • be
8
Super vriendelijke personeel!
Pros:

Wij werden super hartelijk onthaald en ze hadden zelfs wat extraatjes voorzien omdat ze wisten dat wij op huwelijksreis waren. We kwamen hierbij in onze zeer netjes opgemaakte kamer aan waarbij er heel leuk zwanen waren gevouwen uit handdoeken met bloemblaadjes errond. Als kers op de taart kregen we bijgevolg nog via roomservice een "honeymooncake". Dit was totaal onverwacht en zeker heel fijn! Ontbijt was meer dan voldoende en varieerde ook iedere dag. Wat het meeste opviel was het supervriendelijk personeel dat ons met alles wou helpen! We werden iedere dag hartelijk begroet, ze vroegen regelmatig hoe ons verblijf was en of we nog iets nodig hadden en waren ook heel spontaan. Super aangename ervaring!

Cons:

De poetsvrouw had na het poetsen van onze kamer de toen nog onaangeraakte honeymooncake ontdekt in de koelkast. We vonden later die dag de cake terug met letterlijk een hap uitgenomen. Ik ga ervan uit dat ze wel heel veel honger gehad moest hebben, maar dit is uiteraard niet oke als je in een driesterrenhotel werkt. Wij zijn dit uiteraard gaan melden en het personeel heeft zo goed als mogelijk gehandeld. Ze waren zelf heel verontwaardigd over wat er gebeurd was en hebben ons meteen een nieuwe cake gebracht. Daar hebben we heel veel appreciatie voor. Het vertrouwen om onze spullen veilig achter te laten was door dit gebeuren wel serieus zoek geraakt. Wanneer we enkele dagen later toch onze kamer hebben laten poetsen omdat we nieuwe handdoeken nodig hadden, viel op dat ze het gebruikte dekbed wel had afgehaald, maar niet de moeite had gedaan om het nieuwe dekbed erop te leggen. Bijgevolg lag het propere dekbed gewoon opgeplooid op de bank voor ons bed waardoor we dit nog zelf hebben moeten doen. Ook had onze douche een raam dat uitkijkt op de trappenhal. Hierbij waren rolluiken aanwezig die altijd naar beneden zijn. De poetsvrouw had hierbij ook besloten om die ineens wagenwijd open te zetten. Privacy gewijs, was dit dus een enorme domper.

2026-03-24 • via Nuitee
M
Martyna • family_with_children • pl
10
2026-03-23 • via Nuitee