Tokyu Stay Shimbashi - Ginza area

Hotels
8.3 (1836 reviews)
Minato-ku Shimbashi 4-23-1 , Tokyo , jp

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Staff adhere to local safety protocols
Physical distancing rules followed
Invoice provided
See all facilities

Review Highlights

Pros:
Friendly staff
Centrally located
Good amenities
Value for money
Cons:
Housekeeping frequency
Room size issues
Mattress firmness

Categories

Cleanliness
7.19
The housekeeping service frequency for long stays was mentioned as a concern.
Service
9.16
Staff were described as friendly and accommodating, responding to guest needs.
Location
9.2
Centrally located near multiple train stations and food options.
Room Quality
7.65
Some complaints about mattress firmness and room size.
Amenities
8.68
Washing machine and microwave in rooms were positively noted.
Value for Money
8.14
Considered good value with the benefits for the price.
Food and Beverage
8.19
Breakfast selection received some positive feedback.
Overall Experience
8.16
Overall good experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:26

Property Description

Modern Accommodations with Free WiFi
Renovated in 2014, Tokyu Stay Shimbashi - Ginza area offers contemporary rooms with complimentary WiFi, a microwave, and a refrigerator. Enjoy the convenience of high-speed LAN internet, a flat-screen TV, and an en suite bathroom in each air-conditioned room.

Convenient Services and Amenities
Benefit from amenities such as a washer and dryer, safety deposit box, vending machines, ironing and dry cleaning services. The hotel provides a 24-hour front desk, luggage storage, and a buffet-style breakfast at the restaurant.

Prime Location for Exploring
Ideally located just minutes away from JR Shimbashi Train Station and Shimbashi Subway Station, explore the upscale shopping district of Ginza within a short walk. With Tokyo Station and Tsukiji Market nearby, make the most of your stay at Tokyu Stay Shimbashi.

Important information:

The full amount of the reservation must be paid at check-in.

[About room cleaning]
・Consecutive staying
"Simple cleaning" is a request system.
Please put out a cleaning request tag in front of the door if the room cleaning is required.
Simple cleaning means collection of face towels, bath towels, bath mats, nightwear, and garbage collection.
・For stays of 7 nights or more
In addition to the above simple cleaning, "room cleaning" will be performed once a week.
Bed making, changing towels and nightwear, replenishing room equipment, cleaning the room, and garbage collection.
*Please note an additional fee will apply for additional room cleaning.
Please contact the front desk for details.

Early check in before 15:00 is subject to availability and at an additional charge.

Charges apply for late check-outs. Late check-out between 11:00-13:00 costs 50% of the room charge. Late check-out after 13:00 costs 100% of room charge.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYO

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.3
Based on 1836 reviews
Cleanliness: 7.19
Service: 9.16
Location: 9.2
Room Quality: 7.65
Amenities: 8.68
Value for Money: 8.14
Food and Beverage: 8.19
Overall Experience: 8.16
M
Morimoto • solo_traveller • jp
7
2026-06-06 • via Nuitee
L
Lorinc • couple • ca
7
2026-06-06 • via Nuitee
A
Antonella • couple • us
8
2026-06-06 • via Nuitee
K
Koushik • family_with_children • in
10
Excellent location, Comfortable Stay
Pros:

Very helpful staff and excellent location and property.

Cons:

Nothing all good

2026-06-06 • via Nuitee
O
Oliver • couple • se
10
Amazing stay in Tokyo.
Pros:

Clean, light, coffee machines, refa products. Great localization.

2026-06-05 • via Nuitee
Y
Yeh Yih Hung • solo_traveller • tw
9
2026-06-04 • via Nuitee
M
Merve • couple • tr
10
Great staff and great location!
Pros:

It was close to the station and main areas. I like the coffee machine at the lobby. The hotel was very clean and staff was very helpful. The washing machine in the room was perfect for long stays.

Cons:

The cleaning was not enough. The housekeeping should be in less days.

2026-06-04 • via Nuitee
L
Luiz • couple • us
8
2026-06-04 • via Nuitee
S
Susumu • solo_traveller • jp
10
満足
Pros:

ロケーションが良い

Cons:

シャワーの水圧が少し低い

2026-06-03 • via Nuitee
G
guoqing • solo_traveller • us
10
2026-06-01 • via Nuitee
V
Valerijs • couple • lv
8
Good
Pros:

Choice for breakfast was limited, room was tiny but had all we needed and even washing machine. Location is very good, not far from the busy station and Ginza area.

Cons:

Staff barely spoke any English and there were a couple of miscommunications.

2026-05-31 • via Nuitee
C
CAHARD • solo_traveller • fr
10
Pros:

Proximité des stations de métro, le lave linge dans la chambre, le calme dans celle-ci malgré l agitation dehors.

2026-05-31 • via Nuitee
L
Lai Yee • solo_traveller • hk
8
2026-05-29 • via Nuitee
R
Red_Burg • family_with_children • us
8
Good value hotel in Shimbashi with in-room laundry, good amenities but can be a bit cleaner.
Pros:

The biggest pluses for me about the room are the individual washing/drying machines for laundry and the powerful A/C (cooling). Having a washer/dryer means you don't have to bring so many clothes with you and therefore can shop more in Tokyo! The powerful A/C is great during the hot season in Tokyo. There was free coffee and water dispenser at the ground floor, which is nice so are some free toiletry stuff at the ground floor. Staff was friendly, one even helped with the laundry machine in my room.

Cons:

The number one thing that I did not like is the room had a faint bad smell. I was going to complain and get a new room but the scent was very faint and in only a section of the room. I visited with family and the other rooms did not have this smell at all. Shame that they didn't clean my room as well as the others, but again the smell was very faint and I have a sensitive nose, but still. Also my room was facing the railways, so I can hear the train and it is noticeable, not unbearable, but noticeable. A few minor annoyances, disposable cups should be re-filled immediately at the free coffee and water station at the ground floor. I experienced a few times when there were no cups and even one time when the coffee was unavailable (due to running out of beans). Since the station is right in front of the reception desk, they should be more on top of this making sure that the station is stocked at all times, especially during peak hours in the morning.

2026-05-26 • via Nuitee
J
Jacquelyn • extended_group • us
10
2026-05-26 • via Nuitee
A
Arie • solo_traveller • nl
6
2026-05-26 • via Nuitee
L
Lauren • couple • us
9
2026-05-26 • via Nuitee
S
Sarah • solo_traveller • us
9
Great location and facilities but cleaning could be more frequent
Pros:

Great location, in-room laundry was convenient

Cons:

Infrequent cleaning for short stays

2026-05-26 • via Nuitee
政幸 • couple • jp
8
2026-05-24 • via Nuitee
L
Liow • solo_traveller • sg
10
Pros:

Very helpful and friendly staff. Clean room, washing machine and microwave oven in my room.

Cons:

Nothing.

2026-05-23 • via Nuitee