Izumi Hotel Bukit Bintang

On my first night checking in, I found my dirty room with stained bedsheets. I quickly asked for a room change but they didn’t let me, and instead passed me some new bedsheets (and had me change them by myself). The next day, I asked for refund for one night, and they said they couldn’t, and gave me another room instead. And that night, instead of dirty bedsheets, I found a small cockroach in the room. I don’t know if this is consider “normal” in Malaysia but I was a little disappointed.

Hotel is old. Very very noisy throughout the night. Towel is old and on 2nd day they give a very old towel

Property should upgrade

I chose to stay at this hotel because of its strategic location. It is situated in the heart of the Bukit Bintang area, surrounded by several major shopping malls such as Sungai Wang Plaza, Lot 10, Fahrenheit 88 and Pavilion KL.

This is a very small hotel. The lobby is extremely compact with no proper waiting or resting area and it only has a small front desk. The check-in process was quick and a deposit of RM50 was collected, which is refundable. However, the front desk staff were not very friendly or welcoming.

The hotel provides car parking, but it uses an automated parking system with a rotating platform. While it appears advanced, it felt a bit intimidating and not very safe. The lift is very small and the layout of the floors is quite strange. It feels like a maze, requiring you to turn multiple corners just to reach your room.

I booked a family room that came with two double beds. The room was not very spacious and only had basic amenities such as a television, hairdryer and bottled water. There was no mini fridge. The bathroom was also very small and the shower was placed right next to the toilet which caused the entire floor to get wet after taking a shower.

Cleanliness was not up to standard. Both the room and bathroom showed clear signs of wear and tear. The condition of the facilities really calls for a full renovation.

Fortunately, we only stayed for one night. For the price we paid, the stay was definitely not worth it. I would not choose this hotel again. I would rather spend a bit more to enjoy a better and more comfortable experience.

Second time I’ve stayed here in as many months not impressed with the room this time no window room seems grubby.

Good stay here no issues or problems, good staff and helpful

Booking Name : Mohamad Nizam Masood (Agoda).
Duration : 24 – 25th March 2024.

Location : The hotel is located at the very heart of Bukit Bintang, a very vibrant and lively shopping district in Kuala Lumpur. It is within walking distance (around 2 mins by foot) from Exit F Bukit Bintang MRT Station. It is easily spotted from the main road and has a very tacky building colour. The road leading to the area is full of reasonable priced eateries, banks, pharmacies and 24 hours convenience stores. It is also near to Changkat and Jalan Alor, which are very famous tourist attractions. For shopping fever person, this hotel is located just 5 mins walk from Pavilion, Fahrenheit and all the shopping centres in the area.

Reception : The reception area is small but well lit. The cleanliness is top notch. I approached the counter around 1pm and to our luck, we managed to check in early. The room is already ready. The check in process is quick and smooth. The deposit is RM 50.00.

Room : We chose the room without window. Surprisingly, the room is well lit and perfect in size. It is not too large and not too small. We can move freely despite having 2 luggage. The AC works well and the water heater is perfect too. The bathroom is perfect in size and also complete with amenities. The electric sockets are adequate (3 points). The room is equipped with hairdryer and large mirror as well. My sleeping quality for the night is like a baby. It is a good soundproof room.

Satisfaction : Highly Satisfied. And totally recommended for other travellers.

Photos were misleading. Rooms very small. Had pillar in middle of room making it inconvenient to move around. AC didn't work well. Poorly maintained. Very dirty. Neighborhood not the nicest.

It is close to so many good food. You can take the free KL bus which is close by. There is hot water and you can refill your water at the lift lobby. Ironing is also available for free to use. Will definitely book this hotel again.

good location near pavillion KL. Price is around 15 USD per night they offer 24 hour receptionist and also hot water. good place to stay and its very neat and clean. the price for money is worth it. and also its near alor street food.

Had a great time at Izumi.
Started out with a very small budget room that I upgraded to a much bigger one.
The staff showed me several room options which I appreciated.
Location can't be beat.
All the restaurants and bars were close by as was mass transit.
Staff was very friendly.

It’s not the last update and brand new hotel in town but definitely still a very acceptable and great value for money!
Rooms are clean, provide all necessary basics including hair dryer, safe as well hot and cold water dispenser and bathroom amenities including dental kit.
Hot water and great pressure too!
Front office team is polite and was extremely kind to allow me to check-in at 11am which has been greatly appreciated it and thank you so much for it!
Definitely recommend it in its category!

Acceptable for the price that I paid. But the room is way different than the pictured room. All pictures looks nice and clean but reality it's not at all. So dark and seems dirty. No curtains for bath and bath is easy close to the toilet so after shower, the toilet is going to be wet that makes me feel disgusting. Wall, and door were so thin so you can hear what people talking about clearly from the wall. I woke up at 6am because of the sound from the next room which is like someone bouncing ping-pong ball onto the floor. Also some people needed to check out early morning so I could hear the loud voice from the door. In KL, I guess you can find better hotel with same price. Not recommend this hotel.

This hotel has car parking. It is good point. But the location is difficult to find out because there is car parking behind hotel. We can put our car besides entrance first. Then, we can get hotel stuff's support.

Like a Two Star Hotel.... it’s only GOOD in location

Overall this hotel is quite good with good location, but there is limited lift parking lot which is quite troublesome.

GOOD LOCATION

This is not a 3 star hotel. It was a terrible experience. I booked a deluxe room to stay 9 nights.

1.We arrived at noon and the staff told us after making payments to wait until 3pm for checkin. So there is no lounge and we
had to wait outside.
2. Once we got our room at 3pm, there were hairs on pillow and on the bed. I immediately called them to get new bedsheet and pillow.
3. 5mins after, a cleaning guy came, and i stayed in the room. While removing the bed sheet, i saw more hairs on the matress. I had to tell him to bring the vaccum. The guy did his job and went.

4. I was not satisfied with the cleanliness. The room was still dirty, telephone was never cleaned, the last time room was painted, paint fell on the drawer was let to dry, curtain was so old and smelly.

5. 10 mins later i called at the reception and asked for a full refund.

6. I took my luggage with my wife and walked towards berjaya to find a better hotel. It was a tough experience after a flight. My wife was about to cry.

7. We found Metro hotel, and the price was like 1500ringgit for 9 nights, only 200 ringitt higher but totally worth it.

Please if you want cleanliness never book izumi, book a different hotel. If you are in KL, make sure to have a look by yourself and visit Izumi hotel. I hope nobody faced the same situation we had.

Good location and price.

Room was nice and clean. Service was very good. My only gripe would be that coffee mugs had lipstick stains. They were not cleaned well. Overall, it was a pleasent stay. Security was very good. A key-card is used for the door and taking the lift.