American Inn & Suites

Hotels
6.8 (221 reviews)
211 West Main Street , Parkers Prairie , us

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Clean facilities
Comfortable beds
Pet-friendly
Cons:
Poor management communication
Inadequate cleanliness
Limited food options

Categories

Cleanliness
5.3
Issues with clogged sink and leftover garbage indicate poor cleanliness.
Service
7.8
Mixed feelings about staff; some negative comments regarding management but positive mention of some staff.
Location
8.8
Generally a good location for needs, but not explicitly praised.
Room Quality
6.3
Rooms had cleanliness issues and complaints about heat.
Amenities
7.3
Listed amenities were not properly maintained (broken spa and limited waffle options).
Value for Money
6.3
Expensive for the quality and service provided.
Food and Beverage
5.3
Breakfast options were limited and not fresh.
Overall Experience
7.3
Mixed experiences with several recurring issues and no consistent satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 03:54

Property Description

Indulge in Comfort and Convenience

Luxurious Amenities: Enjoy a relaxing stay with an indoor pool, fitness centre, and suites with a full kitchen.

Convenient Services: Benefit from free Wi-Fi, a 24-hour front desk, meeting facilities, and complimentary continental breakfast.

Prime Location: Explore nearby attractions like Prairie Event Center and the historic Runestone Museum.

Book your stay at Crossings by GrandStay Parkers Prairie for a perfect blend of leisure and hospitality.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSP

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

6.8
Based on 221 reviews
Cleanliness: 5.3
Service: 7.8
Location: 8.8
Room Quality: 6.3
Amenities: 7.3
Value for Money: 6.3
Food and Beverage: 5.3
Overall Experience: 7.3
R
Robert • family_with_children • us
10
Pros:

Clean room, great staff

2026-07-16 • via Nuitee
M
Mchenry • family_with_children • us
10
I am excited for Parkers Prairie to have this hotel up and running.
Pros:

It was delicious

Cons:

The hot tub water was not hot but due to a power outage - not the management.

2026-06-18 • via Nuitee
K
Kevin • solo_traveller • us
10
Well taken care of.
Pros:

There were some technical problems with my check-in and Brooklyn and Mike really went the extra mile to make sure I was taken care of. It’s when things get a little rocky that great customer service really shines. Very much appreciated!

2026-05-24 • via Nuitee
R
Reid • solo_traveller • us
5
Ok comfort but management not courteous.
Cons:

Staff was not courteous, was on phone while I was checking in. Slid keys across to me, mumbled information. He's been there for a long time and every year is not nice.

2026-01-20 • via Nuitee
J
Jennifer • couple • us
1
Pros:

The convenience of having the wedding reception connected to the hotel.

Cons:

Terrible customer service. The bedding was dirty. There were blood stains on the comforter 🤢.
No Kleenex and one roll of toilet paper. I would not recommend this place to anyone you don’t care about where you sleep. I’d be afraid of bed bugs at this place.

2026-01-20 • via Nuitee
J
José Luis • solo_traveller • us
9
everything was great
Pros:

everything was great

Cons:

everything was great

2026-01-20 • via Nuitee
R
Richard • solo_traveller • us
2
2026-01-19 • via Nuitee
N
Neal • family_with_children • us
6
Average
2026-01-19 • via Nuitee
S
Steve • solo_traveller • us
5
2026-01-19 • via Nuitee
M
Mark • couple • us
8
My wife became ill. We planned to stay 2 nights but had to cut it short We returned home We cancelledst 8 am but were
Pros:

Quiet

Cons:

No grab bar in shower. No exercise facility

2026-01-19 • via Nuitee
A
Andrew • solo_traveller • us
10
2026-01-19 • via Nuitee
C
Christiaan • solo_traveller • ca
10
Pros:

Staff were very friendly and helpful. Breakfast was great and the rooms were clean.

2026-01-19 • via Nuitee
U
Urban • solo_traveller • us
2
2025-12-29 • via Nuitee
N
Nancy • couple • us
6
It was a mixed bag.
Pros:

The place was clean and the furnishings in the lobby were pleasant and well-maintained.

Cons:

We felt a big lack of welcome from the desk manager - in fact, he intimidated me and his harshness seemed habitual. Both mornings we were disturbed by knocks on the door wanting . . . what? They knew we weren't checking out the first day, and we hadn't checked out yet the second day. One of those mornings, while my husband was in the bathroom, the maid opened the door. My husband had to holler that he was in the bathroom and we weren't ready to check out yet. Breakfast was limited in variety and amount. There was the opportunity to make a waffle, and there were some little muffins, but almost nothing that wasn't sweet. I managed to get a small bagel and some yogurt. The second day was not re-stocked from the first, so there was no yogurt or much of anything else. A sign said the coffee machine was broken, so there was no coffee.

2025-12-06 • via Nuitee
S
Storry • couple • us
1
2025-12-04 • via Nuitee
R
Rasmussen • couple • us
5
2025-11-20 • via Nuitee
C
Connor • solo_traveller • us
3
Pros:

Perfect location to where I needed to be

Cons:

Mold in rooms, rooms not made up and person answering phones was hard to hear, understand and just plain RUDE

2025-11-05 • via Nuitee
H
Hobbs-Klimek • extended_group • us
7
Cons:

Expensive for a small town

2025-10-20 • via Nuitee
A
Alice
4
Pros:

SUPER UNDER STAFFED!!

When I first booked this room, in FEBRUARY, I put in the comments I was requesting early check-in.

Two days before my stay, I called to reconfirm this. The man who answered the phone was very hard to understand. Had to repeat myself several times. His answer to my question, "I will be able to check in at 1:00pm, correct?", was YES.

Get to the hotel, nobody at the desk. Nobody to be found period. Nobody answered the phone at the desk with the note to call and someone will help you.

The hotel was booked with people all going to the same wedding. When the guy finally showed up at the desk at 2pm (he had been at lunch for about two hours), the lobby was FULL of people trying to check-in.

Ended up changing clothes in the bathroom down the hall.

Finally get into my room with about 20 minutes before having to leave for the wedding. Nice big holes in the wall about the bed where apparently a large picture had been hanging.

When I went to check-out the next morning, again NOBODY AT THE DESK. People had left notes saying they were checking out of their rooms. I did the same.

I get this was a VERY small town, but you need people at the desk at critical service times. And maybe, you need to delay taking your lunch when you know A LOT OF PEOPLE ARE GOING TO BE CHECKING IN.

About the only nice thing I can say about this hotel is, at least they had my reservation.....I hope to never again stay here again.

2025-10-06 • via Nuitee
D
Dwayne • couple • us
8
2025-10-03 • via Nuitee