Hotel AF Valle Orotava

Hotels
8.5 (2535 reviews)
Cupido, 12 , Puerto de la Cruz , es

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Cleanliness
Good service
Great location
Nice rooftop amenities
Cons:
Food quality
External noise
Limited parking

Categories

Cleanliness
8.39
The hotel is described as clean, but some issues were mentioned regarding the toilet maintenance.
Service
9.36
Reception staff were described as helpful and service-minded, making a good first impression.
Location
9.4
The location is praised as centrally located and near good cafes and restaurants.
Room Quality
7.85
Rooms were comfortable, but some mentioned issues with room sizes and external noise.
Amenities
8.88
The rooftop pools and bar were highlighted as great amenities.
Value for Money
8.34
Some concerns regarding food quality and dining costs affect the overall value perception.
Food and Beverage
6.89
Food quality was criticized, especially regarding the breakfast and restaurant offerings.
Overall Experience
8.86
Overall, a positive experience with emphasis on location, cleanliness, and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 08:53

Property Description

Luxurious 4-Star Stay in Puerto de la Cruz

Modern Facilities and Stunning Views: Hotel AF Valle Orotava offers beautifully renovated rooms with sea and Teide views, a rooftop terrace, and a heated saltwater pool for a truly relaxing stay.

Delicious Dining Options: Indulge in a variety of culinary delights at the buffet and à la carte restaurants, ensuring a satisfying dining experience during your stay.

Convenient Location with Nearby Attractions: Explore the vibrant Puerto de la Cruz with ease, as the hotel is within walking distance to popular attractions like Loro Parque, Playa Jardín, and the Botanical Garden. With so much to see and do nearby, your stay at Hotel AF Valle Orotava promises to be unforgettable.

Book your stay now at Hotel AF Valle Orotava for a perfect blend of luxury, comfort, and convenience.

Important information:

Room rates on 25 and 31 December include a gala dinner. Any guests in excess of the maximum occupancy of the room, including children, will be charged separately.

When booking more than 5 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TFN

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.5
Based on 2535 reviews
Cleanliness: 8.39
Service: 9.36
Location: 9.4
Room Quality: 7.85
Amenities: 8.88
Value for Money: 8.34
Food and Beverage: 6.89
Overall Experience: 8.86
N
Nicolás • couple • es
9
Increíblemente cómodo y cercano.
Pros:

Todo fue muy bien, pero cabe destacar el trato del personal, sobretodo en recepción fueron increíble y se han portado genial.

2026-04-04 • via Nuitee
L
Laura • couple • do
5
2026-04-04 • via Nuitee
J
Jane • family_with_children • gb
9
2026-04-03 • via Nuitee
O
Ofelia • solo_traveller • es
9
Acorde a su categoría
Pros:

Trato cordial, limpieza, cercanía de la estación de autobuses

Cons:

No puedo decir nada negativo

2026-04-01 • via Nuitee
M
Mats • couple • se
1
Pros:

Frukosten

Cons:

Att man ej anger vid bokningen att rökning ej är tillåten på balkong
Att man spionerar på gästerna för att kolla om de röker

2026-03-29 • via Nuitee
A
Andrea • couple • es
10
2026-03-25 • via Nuitee
H
Hawes • couple • gb
10
exceeded our expectations. The staff were super efficient
Pros:

The reception staff and the cleaner were excellent, friendly and always prepared to help

Cons:

nothing

2026-03-25 • via Nuitee
D
Dream37730214880 • Solo travel • Scarborough, Scarborough District, North Yorkshire, England
10
Lovely stay would definitely return
Pros:

I had a lovely stay at the hotel. I travelled by myself and found the location, facilities and hotel perfect for my needs. The rooms were a good size and the beds comfortable. Most importantly, staff were friendly and helpful, especially on Reception. Thank you Jose for sorting out my problems with such kindness and humour.

2026-03-24 • via Tripadvisor
L
Lenka • couple • cz
8
Pros:

Good location, large comfortable beds including warmer sheets (visited in March, we found it useful), balcony with chairs, very good breakfast, option to buy bufet dinner, very helpful receptionist. Communication in english.

Cons:

Weared bathroom with number of fast repairs, shower corner where water sprikles over the toilet. We needed to change bed sheets due to stains, but rest of the room was clean and we resolved problem to our safisfaction. No bathrobe (would be useful at 4* hotel with pool) nor vanity set.

2026-03-24 • via Nuitee
A
Aileen • solo_traveller • id
8
Pros:

Great location and breakfast.

Cons:

Shame the pool and rooftop shut at 18:00. Would be a great sunset rooftop view!

2026-03-23 • via Nuitee
M
Miguel AMG • family_with_children • es
10
2026-03-23 • via Nuitee
M
Marion • couple • gb
10
It was fabulous 🤩
Pros:

Everything, from the gentleman at reception to the housekeeping staff everyone was so cheery. The room was fantastic, very clean and the small ! patio (the receptionist will know what I mean 🤣) has a fabulous view. The icing on the cake was the breakfast, the best hotel breakfast I have had and the dining room staff were a superb team.

Cons:

Nothing

2026-03-22 • via Nuitee
S
Sagarduy • couple • es
10
Un hotel de 10
Pros:

En general un 10. En la habitación, todo súper limpio, las camas y almohadas muy cómodas, el secador de pelo tiene bastante potencia para secar un pelo largo y no tardar mucho, caja fuerte gratuita, nevera para meter alimentos, hervidor con infusiones y café gratuito.

El desayuno muy completo y variado. Lo mejor del desayuno el zumo de naranja!

El personal es muy amable y atento.

Volveremos a repetir sin ninguna duda.

Cons:

Que no tuviera parking propio. Pero encontramos aparcamiento todos los días cerca del hotel.

2026-03-22 • via Nuitee
A
Alexandra • family_with_children • es
8
Pros:

El personal era muy amable y atento. Las instalaciones estaban muy bien muy nuevas y limpias. El personal de limpieza un 10!

Cons:

La comida deja mucho que desear. El desayuno aceptable pero las cenas muy muy mejorables. El horario de las cenas era de 18h a 21h (a las 21h cierra el restaurante) para nuestro gusto demasiado pronto.

2026-03-22 • via Nuitee
F
Francisco Javier • family_with_children • es
8
2026-03-20 • via Nuitee
S
Sangeet • couple • gb
9
Great location with brilliant staff, would consider staying here again.
Pros:

Very good location, staff were exceptional, two pools on the roof with great views.

Cons:

The gym is good for cardio but not for resistance/weight training.

2026-03-17 • via Nuitee
T
Tibisay • family_with_children • es
9
Alojamiento cuidado y confortable
Pros:

La ubicación es ideal. La habitación, y en general las instalaciones estaban muy limpias. Las camas eran cómodas y confortables. Repetiríamos seguro.

Cons:

Es un poco ruidoso por la noche, pero creo que precisamente a causa de que está en el centro. Salvo por eso, todo lo demás genial.

2026-03-16 • via Nuitee
K
Kuzina • family_with_children • es
8
Pros:

Красивый просторный номер с балконом.

Cons:

Кровать состоящая из двух маленьких кроватей, это кошмар, они постоянно разъезжались. Очень странная система освещения, постоянно выключался свет. Мы так и не поняли как это работает. Еда съедобные, мы поели

2026-03-16 • via Nuitee
R
Robert José • family_with_children • es
9
Hotel céntrico para escapada urbana
Pros:

La última reforma dejó todo el hotel fenomenal y la atención del personal

Cons:

Poco aparcamiento

2026-03-14 • via Nuitee
J
Johannes • family_with_children • de
6
Pros:

Größe des Zimmers und Balkon

Cons:

Es stinkt im Zimmer nach Abfluss, weil anscheinend keine siphons in der Dusche verbaut sind.
Der Speisesaal ist wie am Bahnhof, fürchterlich laut und das Essen ist auch nicht von besonders hoher Qualität.

2026-03-12 • via Nuitee