Hotel AF Valle Orotava

Hotels
8.5 (2535 reviews)
Cupido, 12 , Puerto de la Cruz , es

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Cleanliness
Good service
Great location
Nice rooftop amenities
Cons:
Food quality
External noise
Limited parking

Categories

Cleanliness
8.39
The hotel is described as clean, but some issues were mentioned regarding the toilet maintenance.
Service
9.36
Reception staff were described as helpful and service-minded, making a good first impression.
Location
9.4
The location is praised as centrally located and near good cafes and restaurants.
Room Quality
7.85
Rooms were comfortable, but some mentioned issues with room sizes and external noise.
Amenities
8.88
The rooftop pools and bar were highlighted as great amenities.
Value for Money
8.34
Some concerns regarding food quality and dining costs affect the overall value perception.
Food and Beverage
6.89
Food quality was criticized, especially regarding the breakfast and restaurant offerings.
Overall Experience
8.86
Overall, a positive experience with emphasis on location, cleanliness, and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 08:53

Property Description

Luxurious 4-Star Stay in Puerto de la Cruz

Modern Facilities and Stunning Views: Hotel AF Valle Orotava offers beautifully renovated rooms with sea and Teide views, a rooftop terrace, and a heated saltwater pool for a truly relaxing stay.

Delicious Dining Options: Indulge in a variety of culinary delights at the buffet and à la carte restaurants, ensuring a satisfying dining experience during your stay.

Convenient Location with Nearby Attractions: Explore the vibrant Puerto de la Cruz with ease, as the hotel is within walking distance to popular attractions like Loro Parque, Playa Jardín, and the Botanical Garden. With so much to see and do nearby, your stay at Hotel AF Valle Orotava promises to be unforgettable.

Book your stay now at Hotel AF Valle Orotava for a perfect blend of luxury, comfort, and convenience.

Important information:

Room rates on 25 and 31 December include a gala dinner. Any guests in excess of the maximum occupancy of the room, including children, will be charged separately.

When booking more than 5 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TFN

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.5
Based on 2535 reviews
Cleanliness: 8.39
Service: 9.36
Location: 9.4
Room Quality: 7.85
Amenities: 8.88
Value for Money: 8.34
Food and Beverage: 6.89
Overall Experience: 8.86
S
SAMUEL • family_with_children • es
10
2026-02-12 • via Nuitee
O
O415HSjulieb • Couples
6
variable but honest review
Pros:

10/10 for location as only a few minutes walk downhill from all the shops and main area. Close to two launderettes, and less than 5 minutes from the main bus station.
7/10 for food- very good selection but some dishes were only just warm, vegetables were soft and the menu is a weekly cycle and as we were here for 4 weeks, it was a bit repetative. Generally though, you can always find something to eat on the menu. Big shout out to the ebullient funny helpful waiter Santiago. Also the young waiting staff worked extremely hard and deserve some praise.
3/10 for wifi- it is reasonably fast, but you have to log on sometimes multiple times in 24 hours and there is no consistent wifi.
7/10 for the room, as it is large and well equipped. It is also cleaned daily and well by the cleaning staff. However, we had a consistently bad smell in the bathroom which appeared without fail overnight and lasted until mid morning. Initially it smelt of radishes but became increasingly stronger smelling of ammonia. We told the receptionist (Jorge- the good guy) in our first week, and immediately the filter in the bathroom vent and the air conditioning vent in the room were both cleaned. This lasted about 12 hours and it was back again. We told another receptionist who said it was the smell of the sea- impossible as the bathroom has no window and we never smelt the sea. The smell was definitely a sewage type smell but nothing was done about it and we endured it for our entire 4 week stay. For this reason and the poor wifi, we would not return to this hotel.
3/10 for atmosphere especially the so called entertainment in the lobby bar, and in fact the whole lobby area is very bright and there is absolutely no atmosphere with not very comfy seats.
2/10 for value as we have booked another hotel with better reviews and as we visited it during our stay, we know it has much better ambience yet is costing us over £800 less for the same 4 weeks in 2027
9/10 for noise level- this was no issuea t all as we had a room facing the back with occasional street noise or music.

2026-02-01 • via Tripadvisor
E
ELENA • family_with_children • es
7
Pros:

las vistas de la piscina

2026-01-28 • via Nuitee
M
Martine • family_with_children • fr
10
Pros:

Très très bien

2026-01-28 • via Nuitee
C
Coralie • family_with_children • fr
9
2026-01-27 • via Nuitee
A
Arianna • couple • es
10
2026-01-27 • via Nuitee
U
Ursula • solo_traveller • ch
7
2026-01-26 • via Nuitee
D
Denny697 • Friends getaway • Norwich, Norfolk, East Anglia, England
10
Perfect Hotel
Pros:

Superb hotel. Spottlesley clean. Rooms large, fresh and well serviced. Five minutes walk from the bus station, to access buses to anywhere in the island.
Very helpful and polite staff, especially Santiago, the perfect waiter.
Great selection of food, we stayed half board.
Wine served at dinner, tasty and good value.
Mainly German guests, sadly few English speaking.
I would be happy to return to this great hotel.

2026-01-24 • via Tripadvisor
C
Claudia • couple • es
8
Pros:

La habitación, muy acogedora.

Cons:

El personal. Muy maleducados en el desayuno, ninguno nos dio los buenos días, iban todos muy concentrados en el trabajo porque iban apurados. Muy poca variedad en el desayuno.

2026-01-20 • via Nuitee
F
Friedrich • couple • at
5
2026-01-20 • via Nuitee
I
Isabel • solo_traveller • es
10
Pros:

Muy confortable la habitación.

2026-01-20 • via Nuitee
O
Oscar • couple • es
8
Céntrico
Pros:

La limpieza,la atención

Cons:

Las camas que se solicitó para matrimonio y pusieron dos individuales

2026-01-20 • via Nuitee
C
Concepción • couple • es
10
Lo he recomendado a familia y amigos. Volveremos.
Pros:

La limpieza de la habitación. El mobiliario y ropa de cama-baño impecable de limpio. .La decoración de la habitación muy bien reformada. Muy alta espectativa.

2026-01-19 • via Nuitee
E
Esteban Quintanilla • couple • es
8
Hotel muy bueno calidad precio
Pros:

Desayuno bueno
Habitación buena
Limpieza buena
Personal muy amable

2026-01-19 • via Nuitee
E
Elena • couple • es
9
2026-01-19 • via Nuitee
J
Julián Jose • family_with_children • es
9
2026-01-19 • via Nuitee
S
Sarina • extended_group • es
9
Finde fantástico
Pros:

La piscina climatizada

Cons:

Faltaban sombrillas en la piscina

2026-01-19 • via Nuitee
O
Olena • solo_traveller • de
9
Pros:

Дуже гарні краєвиди ,смачні сніданки і зручне розташування.Чисто і комфортно.

Cons:

Зіпсувало враження від проживання те ,що виселення було в 11, а на букінгу вказано в 12 . Це було досить несподівано.

2026-01-19 • via Nuitee
M
Manuel • family_with_children • es
10
2026-01-19 • via Nuitee
S
Sandra • family_with_children • gb
10
2026-01-19 • via Nuitee