Soft Win Hotel São Luis

Hotels
•
Independent
7.8 (122 reviews)
Rua 28, Lote 04, Quadra 21, 4, Ponta d'Areia, São Luís, MA, 65071-365 , São Luís , BR
55-98-40097676

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Pets allowed

Facilities

Free WiFi
24-hour front desk
Luggage storage
Elevator
Breakfast available (surcharge)
Smoke-free property
Tours/ticket assistance
Snack bar/deli
Parking (limited spaces)
Free self parking
See all facilities

Review Highlights

Pros:
Good location
Clean rooms
Cons:
Poor amenities
High additional charges
Room space issues

Categories

Cleanliness
7.55
Rooms were noted to be clean; however, the quality of towels and other aspects were mentioned negatively.
Service
9.05
Service was mentioned positively, although there were complaints about the organization and information provided.
Location
9.55
The location received positive mentions, praised for its convenience.
Room Quality
7.55
Room quality was criticized for being outdated and having issues with space and amenities.
Amenities
6.55
Amenities were seen as lacking, especially with complaints about being charged for basic necessities.
Value for Money
7.55
Guests felt the charges were excessive for the services and quality received.
Food and Beverage
6.55
Breakfast quality was criticized as being inadequate.
Overall Experience
8.05
Overall experiences varied from positive to negative based on specific comments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 08:44

Property Description

Discover the perfect blend of comfort and convenience at Soft Win Hotel São Luis, nestled in the heart of Ponta D'areia.

Modern Amenities
Make use of complimentary wireless internet access to stay connected, and enjoy on-site dining options with a restaurant and a cozy coffee shop/cafe. Buffet breakfasts are available every morning, ensuring a great start to your day.

Comfortable Accommodations
Stay in one of our 216 air-conditioned rooms, featuring luxurious minibars and LCD televisions for your entertainment. Experience rejuvenating showers with rainfall showerheads, along with all the conveniences you need for a relaxing stay.

Prime Location
Perfectly situated steps from the Amapá Biodiversity Corridor, you're only minutes away from beautiful beaches and popular attractions such as Mirante da Lagoa and Tropical Shopping.

Don’t miss your chance to experience the best of São Luís—book your stay at Soft Win Hotel today!

Important information:

  • Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
  • One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 October to 31 March.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SLZ

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pet max weight (per pet) in lb is 33

  • Pets

    Pets cannot be left unattended

See all policies

Location

Guest Reviews

7.8
Based on 122 reviews
Cleanliness: 7.55
Service: 9.05
Location: 9.55
Room Quality: 7.55
Amenities: 6.55
Value for Money: 7.55
Food and Beverage: 6.55
Overall Experience: 8.05
C
Cleilson • extended_group • br
10
2026-05-31 • via Nuitee
G
Grasiele • couple • br
6
2026-05-30 • via Nuitee
A
Augusto • couple • br
7
2026-05-30 • via Nuitee
D
Daniel • solo_traveller • br
10
Confortável e muito bem localizado
Pros:

Atendimento bom e ótimo ótimo quarto com uma localização excelente

2026-05-29 • via Nuitee
B
Billy • couple • br
10
Aconchegante
Pros:

Hotel bem localizado e próximos das praias e pontos turísticos.

2026-05-29 • via Nuitee
I
Iza • couple • br
10
2026-05-29 • via Nuitee
T
TEREZA CRISTINA • extended_group • br
7
Razoável com ótima localização
Pros:

Chuveiro, vista panorâmica, colchão ótimo e um funcionário muito gentil que fez o nosso checkin e nos deu muitas dicas culturais da cidade!

Cons:

Banheiro apertado, porta sanfonada barulhenta. Cheiro de mofo em todo hotel. Presença de mofo preto no teto do restaurante. Café da manhã muito restrito

2026-05-28 • via Nuitee
E
Edgilson • solo_traveller • br
4
Hotel mal cuidado e sem manutenção
Pros:

O chuveiro foi a única coisa boa, embora num espaço minúsculo

Cons:

Banheiro minúsculo com azulejos sujos. Paredes muito sujas, cama com lençol fino e sem protetor de colchão. Elevadores quebrados parando em vários andares.

2026-05-27 • via Nuitee
P
Pablo • solo_traveller • br
9
2026-05-27 • via Nuitee
A
Alan • solo_traveller • br
8
Pros:

Acesso muito bom, café da manhã acima da média, estacionamento lotou, mas a equipe me apoiou e indicou outra vaga

Cons:

O banheiro deixa muito a desejar, o box é muito pequeno e infelizmente a agua não aquecia. Como era somente uma diária, não pedi para trocar de quarto.

2026-05-26 • via Nuitee
S
SANDRA • couple • br
7
2026-05-26 • via Nuitee
C
Carlos Alberto • couple • br
3
Não vale a pena.
Pros:

Localização e haver garagem, estas são as unicas vantagens deste hotel.

Cons:

Hotel sujo e sem manutenção, cheiro de mofo em todas as partes, piso "grudento", banheiro parecendo que não era limpo tem muito tempo.

2026-05-26 • via Nuitee
W
Wellington • couple • br
8
Uma boa escolha na região.
Pros:

- Localização: O hotel fica em uma rua tranquila. A região é bem movimentada e o hotel fica próximo de restaurantes, supermercados, farmácias, lavanderias e shoppings e tem acesso rápido aos pontos turísticos da cidade.
- Quarto: Tem uma boa quantidade de tomadas no quarto, a cama é bem confortável, o ar condicionado é silencioso e funciona bem
- Internet: A internet funcionou muito bem durante minha estadia.
- Banheiro: A presssão da água é bastante forte e mesmo com o box bem pequeno dá para tomar um bom banho.

Cons:

- Banheiro: É pequeno, mas é funcional.
- Barulhos: Apesar de ser um quarto no fim do corredor, houve bastante barulho no corredor na parte da manhã.
- TV: A tv não é smart e tem bastante canais abertos, mas durante minha estadia o sinal oscilou muito.

2026-05-26 • via Nuitee
G
Gisele • solo_traveller • br
8
2026-05-26 • via Nuitee
R
Richarly Pereira • couple • br
1
2026-05-25 • via Nuitee
R
Richarly Pereira • couple • br
1
2026-05-25 • via Nuitee
I
Isadora • couple • br
4
2026-05-25 • via Nuitee
D
Dayana • couple • br
1
2026-05-24 • via Nuitee
L
Leticia • solo_traveller • br
10
2026-05-24 • via Nuitee
V
Vernágio • solo_traveller • br
10
2026-05-23 • via Nuitee