Hotel Grand Marlon

Hotels
7.3 (449 reviews)
Avenida Juarez, 88 , Chetumal , MX
+52 983 285 3279

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good location
Acceptable service
Cons:
Cleanliness issues
Outdated rooms and amenities

Categories

Cleanliness
5.44
Multiple reviews mentioned dirty rooms and cleanliness issues.
Service
8.41
Service was generally described as acceptable, though there were some customer service issues.
Location
9.45
Repeated positive sentiment regarding the central and convenient location.
Room Quality
6.9
Rooms were mentioned as outdated with several issues reported, such as old TV and discomfort.
Amenities
6.43
Amenities were lacking, with concerns about the gym, pool, and outdated facilities.
Value for Money
6.39
Value perceived as low due to discrepancies between price and quality.
Food and Beverage
7.44
No specific feedback on food quality, but restaurant mentioned positively.
Overall Experience
7.91
Overall stay generally satisfactory, but below expectations in several areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:35

Property Description

Luxurious Amenities and Convenient Location
Hotel Grand Marlon, just steps away from Lázaro Cárdenas Central Park and the Mayan Culture Museum, offers a luxurious stay with a swimming pool, gym, and complimentary Wi-Fi.

Elegant Rooms with Modern Comforts
Indulge in the contemporary rooms featuring air conditioning, safety box, plush bathrobes, and slippers. Each room is equipped with a flat-screen TV and telephone for your entertainment and convenience.

Culinary Delights and Nearby Attractions
Savor international cuisine on-site or explore the regional-cuisine restaurants in Chetumal Town Centre. Conveniently located near Chetumal International Airport, Belize Dock, and the Biouniverzoo Zoo, Hotel Grand Marlon is the perfect choice for your next getaway.

Important information:

Please note that Av. Juarez is closed due to renovations. Av. Independencia is a good alternative.

Extra child or adult is charged MXN 157.58 per person per night when using existing beds.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: CTM

Location

Guest Reviews

7.3
Based on 449 reviews
Cleanliness: 5.44
Service: 8.41
Location: 9.45
Room Quality: 6.9
Amenities: 6.43
Value for Money: 6.39
Food and Beverage: 7.44
Overall Experience: 7.91
H
Hernández Vivas • family_with_children • mx
1
Cons:

Solo estuve 4 horas y los ruidos. No dejaban dormir, se pidió la reubicación de cuarto y no accedieron y al seguro los ruidos que ya eran de checar que estaba pasando solo se limitaron a decir. Que no sabian

2026-10-31 • via Nuitee
E
Edgar • family_with_children • mx
10
2026-10-31 • via Nuitee
R
Rene • family_with_children • gt
1
2026-10-31 • via Nuitee
A
Alberto • couple • us
10
I would definitely stay at Marlon on my next visit!
Pros:

Clean, friendly staff and great location! There was a nice restaurant but didn’t go because we needed to take a early tour.

2026-10-25 • via Nuitee
D
Dalma • couple • es
6
Pros:

Good location.

Cons:

Super basic facilites. What you’d expect at this price point. Asked for help at the reception to print 3 documents as they had printers and offered to pay, they refused to help.

2026-10-22 • via Nuitee
I
isiaas • extended_group • bz
9
2026-10-19 • via Nuitee
L
Lanza • family_with_children • bz
7
2026-09-15 • via Nuitee
I
Ileana • family_with_children • bz
8
Estancia agradable
Pros:

Buena atención y limpieza

2026-09-10 • via Nuitee
C
carolina • solo_traveller • mx
1
No respetan las reservaciones
Pros:

Nada pésimo servicio y atención

Cons:

No respetan la reservacion, llegas y simplemente te dicen no hay habitaciones, aunque tu reserva este pagada y confirmada por booking

No te resuelven solo te dicen que no saben que regreses otro dia.

2026-09-01 • via Nuitee
R
Ronae • family_with_children • bz
5
It was my first time staying here. My stay was ok/fair. Definitely not my money's worth though.
Pros:

I liked the location and the convenience of the location. Staff was friendly and helpful.

Cons:

The facilities were completely run down, old and moldy. The pool could have used a deep clean, water was literally milky. The walls were paper thin to be honest.

2026-09-01 • via Nuitee
M
Michel • family_with_children • bz
5
2026-08-31 • via Nuitee
J
Jason • solo_traveller • mx
7
2026-08-25 • via Nuitee
E
Erica • family_with_children • bz
6
2026-08-23 • via Nuitee
L
Linares • solo_traveller • bz
7
2026-08-21 • via Nuitee
T
Taylor • solo_traveller • bz
7
2026-08-20 • via Nuitee
R
Ruben • solo_traveller • mx
8
2026-08-19 • via Nuitee
A
Angel • solo_traveller • mx
4
2026-08-18 • via Nuitee
B
Bennett • solo_traveller • bz
4
2026-08-17 • via Nuitee
M
Michelle • family_with_children • bz
7
2026-08-16 • via Nuitee
S
scott • couple • bz
10
2026-08-08 • via Nuitee