Hotel Grand Marlon

Hotels
7.3 (422 reviews)
Avenida Juarez, 88 , Chetumal , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Acceptable service
Cons:
Cleanliness issues
Outdated rooms and amenities

Categories

Cleanliness
5.44
Multiple reviews mentioned dirty rooms and cleanliness issues.
Service
8.41
Service was generally described as acceptable, though there were some customer service issues.
Location
9.45
Repeated positive sentiment regarding the central and convenient location.
Room Quality
6.9
Rooms were mentioned as outdated with several issues reported, such as old TV and discomfort.
Amenities
6.43
Amenities were lacking, with concerns about the gym, pool, and outdated facilities.
Value for Money
6.39
Value perceived as low due to discrepancies between price and quality.
Food and Beverage
7.44
No specific feedback on food quality, but restaurant mentioned positively.
Overall Experience
7.91
Overall stay generally satisfactory, but below expectations in several areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:35

Property Description

Luxurious Amenities and Convenient Location
Hotel Grand Marlon, just steps away from Lázaro Cárdenas Central Park and the Mayan Culture Museum, offers a luxurious stay with a swimming pool, gym, and complimentary Wi-Fi.

Elegant Rooms with Modern Comforts
Indulge in the contemporary rooms featuring air conditioning, safety box, plush bathrobes, and slippers. Each room is equipped with a flat-screen TV and telephone for your entertainment and convenience.

Culinary Delights and Nearby Attractions
Savor international cuisine on-site or explore the regional-cuisine restaurants in Chetumal Town Centre. Conveniently located near Chetumal International Airport, Belize Dock, and the Biouniverzoo Zoo, Hotel Grand Marlon is the perfect choice for your next getaway.

Important information:

Please note that Av. Juarez is closed due to renovations. Av. Independencia is a good alternative.

Extra child or adult is charged MXN 157.58 per person per night when using existing beds.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: CTM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 3 years old stay for free when using an available cot.
    Children from 1 year old to 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for MXN 144.14 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.3
Based on 422 reviews
Cleanliness: 5.44
Service: 8.41
Location: 9.45
Room Quality: 6.9
Amenities: 6.43
Value for Money: 6.39
Food and Beverage: 7.44
Overall Experience: 7.91
R
Rene • solo_traveller • mx
8
Satisfactoria, en general.
Pros:

La ubicación y la atención personal.

Cons:

El televisor no funciona.
Me cambiaron el control y no así.

2026-05-01 • via Nuitee
A
Alfredo Navarro Hernández • family_with_children • mx
8
2026-04-23 • via Nuitee
R
Rolando Azael • family_with_children • mx
8
Pros:

La vista es preciosa.

Cons:

Tienen que arreglar la gotera que tienen en la regadera.

2026-04-22 • via Nuitee
E
Elena • solo_traveller • bz
7
2026-04-22 • via Nuitee
E
Estrada González • solo_traveller • mx
9
2026-04-21 • via Nuitee
J
Juliana • solo_traveller • mx
5
Pros:

Espacio amplio y buen restaurante. Bien ubicado.

Cons:

El internet no funcionaba en mi habitación

2026-04-20 • via Nuitee
D
david • extended_group • us
2
bad
Pros:

bed has bugs

Cons:

they don't give other room

2026-04-20 • via Nuitee
J
Javier • solo_traveller • mx
6
Pros:

Las toallas un desastre,mala atención de personal, las colchas rotas en fin mala elección

Cons:

Las toallas un desastre,mala atención de personal, las colchas rotas en fin mala elección

2026-04-18 • via Nuitee
M
Mirella • solo_traveller • mx
8
Pros:

La ubicación

Cons:

Me cobraron de más en el hotel, en la app me dio un precio y cuando llegue ellos me cobraron otro monto, y no supieron explicarme el porque

2026-04-16 • via Nuitee
X
Xhana • couple • bz
4
2026-04-12 • via Nuitee
F
Francois • couple • ca
7
Un bonnes escale mais qui pourrait facilement être meilleure
Pros:

Bien situé au centre-ville. Hôtel bien aménagé, chambre agréable. Le restaurant de l'hôtel offre un excellent petit déjeuner a bon prix. Quartier apparemment sécuritaire.

Cons:

La salle de bain aurait besoin de rénovation et les serviettes sont tellement usées qu'elles ont du essuyer tout le Mexique. Bref, il y a des lacunes au niveau entretien. Dommage car cet hôtel pourrait facilement mieux faire.

2026-04-11 • via Nuitee
R
Roman • solo_traveller • mx
9
Vacaciones
Pros:

La comida muy rica y las camas deliciosas para descansar

Cons:

La entrada al estacionamiento muy chica

2026-04-11 • via Nuitee
A
Alberto • couple • bz
7
2026-04-08 • via Nuitee
M
Maria • extended_group • pt
1
2026-04-07 • via Nuitee
V
Victor Gerardo • family_with_children • mx
9
Pros:

Location, cleanliness, good food and service.

Cons:

Noisy

2026-04-06 • via Nuitee
R
REYES ZARCO • family_with_children • mx
8
Pros:

La limpieza y la comodidad de las camas

Cons:

Excesivo ruido por la noche.

2026-04-04 • via Nuitee
C
Cheng • family_with_children • bz
7
2026-03-31 • via Nuitee
T
Thelma • couple • fr
7
2026-03-30 • via Nuitee
D
Daniela • couple • mx
5
2026-03-26 • via Nuitee
D
dan • family_with_children • us
3
Pros:

The staff was very polite .

Cons:

The restaurant and bar were not open. No ice machine. Rooms were pretty rundown

2026-03-24 • via Nuitee