Hotel Grand Marlon

Hotels
7.3 (397 reviews)
Avenida Juarez, 88 , Chetumal , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Acceptable service
Cons:
Cleanliness issues
Outdated rooms and amenities

Categories

Cleanliness
5.44
Multiple reviews mentioned dirty rooms and cleanliness issues.
Service
8.41
Service was generally described as acceptable, though there were some customer service issues.
Location
9.45
Repeated positive sentiment regarding the central and convenient location.
Room Quality
6.9
Rooms were mentioned as outdated with several issues reported, such as old TV and discomfort.
Amenities
6.43
Amenities were lacking, with concerns about the gym, pool, and outdated facilities.
Value for Money
6.39
Value perceived as low due to discrepancies between price and quality.
Food and Beverage
7.44
No specific feedback on food quality, but restaurant mentioned positively.
Overall Experience
7.91
Overall stay generally satisfactory, but below expectations in several areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:35

Property Description

Luxurious Amenities and Convenient Location
Hotel Grand Marlon, just steps away from Lázaro Cárdenas Central Park and the Mayan Culture Museum, offers a luxurious stay with a swimming pool, gym, and complimentary Wi-Fi.

Elegant Rooms with Modern Comforts
Indulge in the contemporary rooms featuring air conditioning, safety box, plush bathrobes, and slippers. Each room is equipped with a flat-screen TV and telephone for your entertainment and convenience.

Culinary Delights and Nearby Attractions
Savor international cuisine on-site or explore the regional-cuisine restaurants in Chetumal Town Centre. Conveniently located near Chetumal International Airport, Belize Dock, and the Biouniverzoo Zoo, Hotel Grand Marlon is the perfect choice for your next getaway.

Important information:

Please note that Av. Juarez is closed due to renovations. Av. Independencia is a good alternative.

Extra child or adult is charged MXN 157.58 per person per night when using existing beds.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: CTM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 3 years old stay for free when using an available cot.
    Children from 1 year old to 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for MXN 144.14 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.3
Based on 397 reviews
Cleanliness: 5.44
Service: 8.41
Location: 9.45
Room Quality: 6.9
Amenities: 6.43
Value for Money: 6.39
Food and Beverage: 7.44
Overall Experience: 7.91
N
NORMA CORINA • family_with_children • mx
10
Pros:

En esta ocasión tomé la habitación doble executive y nos encantó, por amplio y muy comodo

Cons:

Solo como detalle, falta la lista de los canales de televisión

2026-03-20 • via Nuitee
B
Bryan • couple • fr
8
2026-03-16 • via Nuitee
N
Nick • couple • ca
8
Chetumal was a beautiful town to visit. Like they said you get what you pay 😊. Hotel decent good service near Main Boule
Pros:

The restaurant good food and service

Cons:

The swimming pool dirty and noisy guest

2026-03-16 • via Nuitee
M
miguel • solo_traveller • mx
7
2026-03-10 • via Nuitee
M
Marco • couple • us
9
Cons:

It had no hand towels.

2026-03-09 • via Nuitee
C
CuffaJo • family_with_children • bz
10
2026-03-09 • via Nuitee
R
Rajenai • family_with_children • bz
9
2026-03-07 • via Nuitee
J
Jose • solo_traveller • us
7
2026-03-06 • via Nuitee
B
Bram • family_with_children • be
8
2026-02-28 • via Nuitee
B
Brenda selene • family_with_children • mx
10
Pros:

La cama

2026-02-13 • via Nuitee
D
Denniese • family_with_children • bz
8
2026-02-12 • via Nuitee
B
Brenda Selene • family_with_children • mx
10
2026-02-11 • via Nuitee
O
Ofel • couple • bz
9
Pros:

Restaurant & bar

Cons:

A bit noisy

2026-02-08 • via Nuitee
K
Kenny • family_with_children • bz
6
2026-02-08 • via Nuitee
K
Kenny • family_with_children • bz
3
Prefence over disable costumer
Pros:

My room was nice

Cons:

Was next in line and they take care of someone that walk in after me and I had to wait more and I have bad knees was not fair

2026-02-08 • via Nuitee
M
Martinez • couple • bz
8
2026-01-31 • via Nuitee
S
Svitlana • family_with_children • mx
7
Pros:

La ubicación. El trato del chico que nos recibió.

Cons:

Entrando a la habitación habían 2 cucarachas muertas y olía mucho a humedad. Nos cambiaron de habitación y estaba mejor. La regadera solo salía agua tibia no caliente y se inunda mucho el área de regadera. La chica que nos hizo check out no fue muy amable.

2026-01-27 • via Nuitee
L
Luis • family_with_children • mx
9
Comodo
Pros:

Precio y ubicación

2026-01-23 • via Nuitee
F
FABIOLA • family_with_children • mx
7
Ideal para una o dos noches, pero solo para dormir
Pros:

sencilla, limpia, pero no se parace a las fotos con las que se anuncian

Cons:

Sin agua caliente y tardaron un dia en resolver.

2026-01-20 • via Nuitee
S
Shanice • family_with_children • bz
5
It was ok
Pros:

Use of gym

Cons:

The pool looked completely different on the internet, in terms of size. They also didn't filter the pool overnight for the next day.

2026-01-20 • via Nuitee