New Westcliff Hotel

We booked a Deluxe sea-view room and weren't disappointed. The room was nominally on the ground floor, although this level was a few steps up from reception. The room was large and comfortable, and it seemed that it must have been completely refurbished recently. The room was large, with two new-looking easy chairs and we had an extra-large bed. The bathroom had a smallish bath as well as a separate shower cubicle. Again, the bathroom furniture and decor seemed very recent. The breakfast was buffet-style, with an excellent choice of hot and cold food, both of excellent quality. The staff with whom we interacted were friendly and efficient.

We had a lovely stay and the food was great. The hotel’s biggest asset are their staff - very welcoming, extremely professional and make a lovely stay great. The Receptionist was great when we booked, but the Restaurant Manager and the Head Chef when we stayed Thursday, 18th October were amazing dealing with some disgruntled customers - professional and turned the situation around so well done

Visited for a spa day with a choice of mini treatment. I opted for a facial.

The spa treatment rooms are OK; clean and well appointed. I had a couple of concerns. Firstly, there is zero personal service on arrival. You find a chair, fill out the form, and just wait for someone to come and grab you. It all feels a little impersonal.

The treatment rooms are also very close together with no soundproofing. You cannot hear other patrons, but you can hear everything that travels along the busy thoroughfare outside the room. Which makes for a less-than-serene experience.

The treatments are fine (I had a few). Again, however, they all felt fairly perfunctory and impersonal.
After my first treatment, I was also pushed to buy the products used, which I did not appreciate nor ask to know about.

The pool, sauna, jacuzzi, and other rooms were clean, and modern. Which was lovely: the only downside is that the lockers in the changing rooms need a £1 coin to operate. Which not many would have on them nowadays (I didn’t). There also isn’t direct any direct access from the changing areas to the pool area, it’s only a short walk, but I would have preferred the former.

Having tried this hotel and The Mercure (Queen’s Hotel) very close tecently, the Mercure is far superior in experience and treatments, and it excels at customer service. Something I found sadly lacking at The Westcliff spa.

My guess is that as they offer so many spa packages on Red Letter Days, and others, that the customer service is lost - they don’t have the time to treat everyone with the same superior level of service.

All of the staff I encountered were polite and were fine, but looked rushed.

My advice is if you want a premium childfree pool, spa and jacuzzi only, go for the Westcliff.

If you want a truly decadent spa day and aren’t bothered about the other facilities, where the customer service is second-to-none, plump for the Mercure. You’ll thank me for it.

The reception was ok. Cleanliness ok
Bed comfort Zero
Bathroom Area Zero
General atmosphere Zero.
Only food available a Breakfast box by the door.
Left after one night and had to pay to stay in another hotel
Hotel near by provide good service and Evening meal plus cooked breakfast at just a small amount more than the Westcliffe.
Cost me an additional £500.
Covid Excuse does not apply as I have stayed in 4 hotels in Devon and Cornwall all providing good service and Food.

Only worth £40 per night if you did not want to eat and sleep.

Would not recommend it to Anyone

I stayed here a few years ago and hotel was run down,I came back just for the night to see if it was ok to put quite a few guys here for a couple of months as I start a new project next month,I noticed the hotel had had a refurb but as I got to room I realised it was only the reception and corridors that had been done up!!Half a job basically but still rooms were not too bad.The problem lies when I had two colleges with me that I needed to take to my room where we could have a cup of tea and go over some drawings,the receptionist/owner point blank refused my work colleges to go to the room with me with only the very poor excuse of using covid rules as an excuse!!!I really couldn’t believe it as this really shouldn’t be his decision who I have in my room as a number of others came in together and all went to their room!!!I stay in a lot of hotels all over the world and have done throughout the whole lockdown and have never had an issue aslong as we stick to the rules!!!Sorry but a few new painted walls and new doors does not make it the ritz and I won’t be staying here again and he has potentially lost thousands that I would have paid for multiple rooms for several months!!!Still not to bad as a good nights sleep but made me feel like it was a prison for the night…..

Outside appearance

Lovely stay but a few downsides. hot in the room and little air flow when windows were open. Bed was very comfy and it was very clean but water pressure in shower was not very strong.
We ordered breakfast which was around £7 but it didn’t meet our expectations as most of it was packaged sugary food.
The pool, sauna and jacuzzi was a real highlight, and booking a slot to ourselves was easy.

The reviews you see here really are true...this hotel is a complete joke .the so called hotel staff are rude..when we first checked in for room 20 it stunk bad...crammed and battered.so in fairness he did swap my room to room 17 it was bigger... when you shower the water doesn't go down ..the so called towel rail is above the toilet.which is a no no for me you also have to run the shower a good 2minutes before water gets hot shower door doesn't close..reported it but they still don't care.towels are shabby and not only do you use them for ur room u have to use then for leisure room to.asking for ice seems to be an issue.sauna never hot and when u ask is it on u do get attitude 4years ago this was a beautiful place now it really is a joke...oh and headboard isn't attached to the bed or wall.iron is burnt marks all over it wouldn't use anyways.now the joke about cleaners...what cleaners????the same bunch of fluff has been outside my door since Sunday lol.staff needs training on customer service cus they truly are rude as some reviews state.AVOID THIS DuMP Seriously!!!

I think it should be cheaper as they don’t do anything for you no cleaning ect

At first we found all the extra rules quite frustrating (Only 1 hour in the pool at allocates time, no left luggage, no late check out etc) but I have to say the manager really made up for it and was so kind and accommodating and let my kids use the cinema even after we checked out. He made us feel very welcome and for this reason we were happy overall.

The man on front of house has fantastic customer service skills. Nothing was a problem to him and he was alway's willing to help.

It was a very good relaxing trip. So close to the beach and facilities which were all within walking distance.
The use of the pool, sauna and jacuzzi was an added plus and helped us to relax even more.

Quaint and clean, C19 changes worked well, reception desk very helpful, would be nice to have luggage storage as check out is early (the beach is near!!!)

Was fine for a 1 night.
Short walk to the beech and town

Hotel very poor. Bedroom small and cramped, same with the bathroom. Hot water non existent at peak times in the morning and evening. Continental breakfast served in a box. Very basic and charged £8 but items in the box came with prices on and tbd cost was just over £3

Avoid room 14!!!
I am extremely disappointed having contacted the hotel on two separate occasions and have still not had a response!
Rather than write a poor review, I thought I would speak to the lady on the desk to raise my concerns. This has been quite an unpleasant stay for a few reasons -
The standard of cleaning in room was terrible even after I addressed this on arrival, the room got hoovered but it still needed cleaning especially around places that needed a pipe to clean the area!
The bathroom shower tray was absolutely filthy!
Additionally, we didn’t get much sleep at all, due to the bed being so uncomfortable; the springs stick out and so we had to sleep on top of the duvet but also the bed tilts when lying close to the left side by the window!
The hair dryer has no safety guard on it and when I dried my hair, I got all my hair sucked into the back and had to cut it out!! I went to the reception desk to ask for a replacement so I could dry my hair after swimming and they said I had to wait for house keeping to arrive but we were checking out so I couldn’t dry it!
Also the jacuzzi had scum all around it. When I raised these these concerns I was just told sorry! This wasn’t good enough; the manager wasn’t there to speak too!
I would never return or recommend this hotel!

Non family friendly room more for travellers wanting to stay in shelter.

We didn’t get off to best start as we arrived early but were told by the receptionist that we were unable to book in before 3pm as it was strict policy - ok but could we leave our luggage and come back (case was locked and I was prepared to leave at my own risk) but was again told there was nowhere to do that (despite two reasonable ,and at the time, empty lounges plus a bar !). We sat outside for a while until the receptionist came and said we could wait inside - a mention of ‘poor reviews’ was met with a shrug and “so what attitude”. However after 20 or so minutes she relented and allowed us to book in before the allotted time.
Despite reviews bemoaning cleanliness, noise etc we found the room to be clean, plenty big enough and all the furniture matched (wardrobe, drawers, bedside cabinets and headboard). The bed was comfortable enough and the room airy due to easily opened windows. The room had a kettle and replenishment of tea/coffee was made on request. We did have an issue with our iron not working but it was resolved the same day as a replacement iron & board was left in our room .
Due to Covid cleaners do not enter rooms to clean during duration of stay but leave bags on the doorstep for any rubbish collection or towel or linen replacement.
Breakfast, if ordered, is also left outside and is like pre-paced airline fayre - box containing apple, fruit juice, muffin, croissant , yoghurt and granola bar - certainly not to everyone’s taste !
The bathroom was, again, clean and perfectly adequate with a bath/shower combination but mixer taps make temperature control more difficult, although there was always plenty of hot water.
Two pieces of constructive criticism would be : perhaps include butter/margarine as croissants too dry and add an additional handrail to the wall as stepping out of the bath/shower is harder for some of us due to the height of the side of bath.
The lift is also not the biggest or swiftest but as the building is quite old I expect when it was installed space was at a premium. Also it was strange that the rooms had no phones so contacting reception had to be face to face.
However we would have no qualms about staying here again.

I enjoyed the facilities at the New Westcliff Hotel. It was great to have an hour use of the swimming pool all to myself. There is a jacuzzi and sauna though I did not have time to use either.

The reception staff are amiable, and I spoke to Mark on several occasions. He was pleasant, easy to approach, and helpful.

There was plenty to do in Bournemouth and I took advantage of the hotel's central location. I would happily stay again. However, a single room is quite tight and lacks space. Not very much that can be done about the single rooms I presume, but it is a comment I would make that other hotels tend to have more rooms around the area of the bed and space to walk around.

Thank you for the overall positive experience.

Room lovely and clean. FOH staff did their best though woefully understaffed. We booked a table for dinner at 7.15pm. By 9.00pm our food had still not arrived. The two guys in the kitchen could be seen hanging around, drinking tea. When the food did arrive, the children's burgers were ok but the two meals my husband and I ordered had half of the ingredients missing from the salad and the rocket was wilted from being under a heat lamp. When asked about the missing ingredients, the FOH had no explanation as to why we weren't informed so that we could have picked an alternative meal. We refused the meals and went to the chippy down the road instead