Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Good location
Quality food
Cons:
Cleanliness issues
Noisy environment
High prices

Categories

Cleanliness
5.38
Several reviews indicated poor cleanliness and old facilities.
Service
9.25
Staff was generally described as friendly and helpful, contributing positively to the experience.
Location
8.89
Location was often highlighted as convenient and in a secure area.
Room Quality
7.84
Rooms were praised in some reviews, but cleanliness issues were noted.
Amenities
6.87
Amenities received mixed feedback, with some being out of service and complaints about the pool area.
Value for Money
7.13
Some reviews mentioned expensive pricing for the quality offered.
Food and Beverage
8.88
Food quality received positive feedback, although some noted room for improvement in service.
Overall Experience
8.15
Overall experiences varied, but the majority felt positively about specific aspects despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 12:54

Property Description

Convenient Location
Located just 100 metres from Liberty Plaza Shopping Complex and 500 metres from Crestcat Shopping Complex, Hotel Renuka City is the perfect choice for shopping enthusiasts and business travelers alike.

Comfortable Accommodation
Experience comfort in every detail with rooms featuring hardwood floors, cable TV channels, a minibar, and tea/coffee making facilities. The private bathrooms with free toiletries ensure a relaxing stay.

Exceptional Services
Enjoy the convenience of 24-hour room service, a 24-hour front desk, and a variety of dining options including the Palmyrah Restaurant serving a mix of traditional Sri Lankan, Indian, and European cuisine.

Book now to experience the perfect blend of convenience and comfort at Hotel Renuka City!

Important information:

Please note that the total price of the reservation will be charged at least 3 days prior to arrival in USD. Please note that the credit card used to pay for a room reservation should be presented on check-in at the hotel. Payments cannot be made with a third party’s credit card unless the third party card holder and the card is present at check-in.

Please note that:
- One child up to 6 years can be accommodated free of charge when using existing bedding. Baby cots can be provided free of charge subject to availability.
- One child 7 years and above or an adult is charged USD 23.45 per person per night (including all the taxes) in an extra bed. (Rate on Room Only)
- One child 7 years and above or an adult is charged USD 36.48 per person per night (including all the taxes) in an extra bed. (Rate Including Breakfast)

Any changes and cancelations should be made before 12 pm ( Sri Lanka daylight savings time), 3 days prior to arrival date.
Extra beds can only be placed in a Standard Room or a Super Deluxe Room
The maximum number of extra beds in a room is 1.
The maximum number of extra cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid separately during your stay.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CMB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.8
Based on 632 reviews
Cleanliness: 5.38
Service: 9.25
Location: 8.89
Room Quality: 7.84
Amenities: 6.87
Value for Money: 7.13
Food and Beverage: 8.88
Overall Experience: 8.15
B
Brahmma • couple • gb
8
2026-03-27 • via Nuitee
H
Hisham • couple • iq
7
Pros:

The beach view is amazing

Cons:

The staff are not professional at all ( front office staff knock on the door from early morning asking to pay immediately if we need to extend the reservation and the hold POS payment machine!), also the breakfast ends at 9:30 am it should be 11

2026-03-26 • via Nuitee
M
Mahendran • solo_traveller • ca
6
2026-03-24 • via Nuitee
F
frida • couple • fi
7
2026-03-24 • via Nuitee
H
Heinz • family_with_children • ec
9
Will come again
Pros:

Great Rooftop Restaurant Bar and Pool

2026-03-23 • via Nuitee
K
KOHEI • couple • jp
5
2026-03-23 • via Nuitee
P
Pankaj • couple • in
9
Memorable stay
Pros:

Excellent property close to the city

Cons:

N/A

2026-03-23 • via Nuitee
V
vincent • family_with_children • fr
7
Pros:

Le personnel à votre écoute et serviable

Cons:

Manque de transats à la piscine en fin d'après-midi trop de monde donc pas de baignade pour moi...

2026-03-22 • via Nuitee
A
Alice • couple • gb
2
Pros:

The pool and gym were great.

Cons:

Unfortunately, there was a very bad cigarette smell. We moved rooms three times because the smell was so bad. Only when we moved to a different part of the hotel did the smell subside. It wasn't particularly clean and the staff weren't very accommodating.

2026-03-21 • via Nuitee
M
Mihoko • family_with_children • jp
7
2026-03-20 • via Nuitee
C
celine • couple • de
7
2026-03-19 • via Nuitee
J
Jean Michel • family_with_children • fr
8
Pros:

L'hôtel très bien, très propre. Piscine roof top bien et personnel très agréable.
Restaurant à côté super.

Cons:

La vue autour de la piscine

2026-03-19 • via Nuitee
G
Gasper • family_with_children • si
9
Pros:

Good location and verry nice pool.

2026-03-18 • via Nuitee
B
Blaž Hafner • family_with_children • si
7
2026-03-18 • via Nuitee
I
Isabell • couple • ch
8
Pros:

Frühstück war gut

Cons:

Personal könnte etwas freundlicher sein. Der Pool war auch lieblos, da könnte man mehr draus machen.

2026-03-18 • via Nuitee
S
Stefan301 • family_with_children • de
10
2026-03-17 • via Nuitee
M
Mathieu • family_with_children • fr
7
Pros:

L'emplacement, la disponibilité du personnel...

Cons:

Le rapport qualité-prix, la côté désuet des chambres, l'odeur de cigarette ou de renfermé dans les chambres.

2026-03-15 • via Nuitee
O
OINDRILLA • family_with_children • gb
9
2026-03-14 • via Nuitee
L
Lisa • couple • au
6
Rudest staff we experienced in Sri Lanka
Pros:

We have had a great couple of weeks travelling around Sri Lanka. Our final stop was Colombo (12 March 26) and unfortunately we experienced the rudest hotel staff ever at this hotel.
It is certainly the ‘Fawlty Towers’ of Sri Lanka!
Clearly this hotel does not train its staff in customer service at all.
At checkin we were not acknowledged, the man on the desk did not say hello and we had no idea if he actually planned to check us in. When he ‘finished’ he just walked away and I had to ask him from across the room if he had completed our checkin!?!!
Check out was just as bad, no hello or questions, just rudeness.
We needed extra bath towels, 4 phones calls over 4 hours and they finally arrived.
The saving grace for this hotel was the food in the restaurant and the staff there, both the food and staff were great.
Perhaps the staff watch Fawlty Towers videos for customer service training?
Thankfully the rest of our experiences in Sri Lanka were nothing like this!

Cons:

You seriously need to train your staff in customer service and communication, there are no excuses for being so rude.

2026-03-14 • via Nuitee
J
Jörg • family_with_children • de
8
Pros:

Die Zimmer waren groß, sauber und gut ausgestattet. Der Pool mit der Rooftop Bar und dem Meerblick war fantastisch. Sehr zentrale Lage in Bahnhofsnähe.

Cons:

Nichts

2026-03-12 • via Nuitee