Hilton Garden Inn Veracruz Boca del Rio

Hotels
•
Hilton Garden Inn
7.8 (691 reviews)
Boulevard Manuel Avila Camacho , Veracruz , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean facilities
Cons:
Room maintenance issues
Cold pool
Poor food quality

Categories

Cleanliness
7.3
Mixed feedback regarding cleanliness; some reviews mention cleanliness positively, but issues with maintenance and dirty towels were highlighted.
Service
9.3
Numerous positive comments about staff friendliness and helpfulness, especially from housekeeping and bartenders.
Location
9.8
Multiple reviews praised the hotel's great location near the beach and local attractions.
Room Quality
6.8
Negative comments regarding room maintenance, such as squeaky beds and broken amenities.
Amenities
7.3
Concerns raised about pool temperature and other amenities not meeting expectations.
Value for Money
7.3
Guests felt that some aspects of the stay did not justify the cost, particularly related to food and room quality.
Food and Beverage
6.3
Food quality was criticized, with comments on high prices not matching the quality.
Overall Experience
8.3
Overall experience mixed; good service and location but several issues with room quality detracted from enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:39

Property Description

Beachfront Paradise in Boca del Rio

Luxurious Accommodations: Enjoy air-conditioned rooms with tiled floors, some boasting breathtaking sea views.

Dining with a View: Indulge in international cuisine at the hotel's restaurant while taking in stunning ocean views.

Fun for Everyone: With a children's swimming pool, ocean-front pool, internet access, and a gift shop, there's something for every guest at Hilton Garden Inn Veracruz Boca del Rio.

Experience the perfect blend of relaxation and excitement - book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VER

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.8
Based on 691 reviews
Cleanliness: 7.3
Service: 9.3
Location: 9.8
Room Quality: 6.8
Amenities: 7.3
Value for Money: 7.3
Food and Beverage: 6.3
Overall Experience: 8.3
H
Herrera • solo_traveller • co
4
2026-03-05 • via Nuitee
L
Leticia • solo_traveller • mx
10
Grata sorpresa
Pros:

Ubicacion, costo adecuado

Cons:

Las toallas estaban limpias pero daban mal asoecto por q estan percudidas, y faltaba iluminacion en el cuarto

2026-03-02 • via Nuitee
M
MARGARITA • family_with_children • mx
9
Muy tranquilo y confortable.
Pros:

Que es confortable y la playa esta pegada al hotel.

Cons:

Quiza no parezca importante, pero los portazos que se oyen por tipo de puertas qué tienen. La próxima vez llevare tapones de oídos.

2026-02-24 • via Nuitee
M
Marcelo • couple • mx
10
2026-02-23 • via Nuitee
A
Alejandro • family_with_children • mx
10
Bueno
Pros:

Las habitaciones muy cómodas, la comida e instalaciones

Cons:

Algunos objetos son muy antiguos y necesitan cambio como el ac, y las tv

2026-02-14 • via Nuitee
P
PATRICIA ELIZABETH • couple • mx
10
Perfecta
Pros:

Todo muy bien

Cons:

Que el acceso a la playa no tiene pasamanos y la salida alberca no tiene barandal y sales y no ves que es escalon

2026-02-10 • via Nuitee
S
Salgado • extended_group • mx
10
Pros:

Q tiene pie de playa y son muy atentos

Cons:

Un poco la ubicación

2026-02-10 • via Nuitee
A
Acosta • extended_group • mx
9
2026-02-09 • via Nuitee
A
Araceli • extended_group • mx
9
2026-02-08 • via Nuitee
C
Carlos • couple • mx
5
Regular
Cons:

La habitación que me asignaron se notaba que no se había ocupado en meses; salía agua sucia del lavabo, regadera y wc.
Se colaba el airea de afuera a través del aire acondicionado, que parecía que estaba prendido

2026-01-30 • via Nuitee
F
Fernando • couple • mx
5
2026-01-28 • via Nuitee
I
IRVING ALEXIS • family_with_children • mx
9
2026-01-26 • via Nuitee
G
Gonzalez Limon • couple • mx
10
Una gran experiencia siempre
Pros:

Personal muy atento y con disposición siempre.

2026-01-25 • via Nuitee
F
Fernando • couple • mx
4
PLACER
Pros:

SIN COMENTARIOS ESPERABA ALGO MEJOR.

Cons:

SOLICITE A LA RECEPCION ME ENVIARAN A UNA PERSONA PARA QUE ME AUXILIARA CON EL AIRE ACONDICIONADO Y NUNCA LLEGO, UN DIA NOS DEJARON LAS MISMAS TOALLAS DE BAÑO TUVE QUE HABLAR A RECEPCION PARA QUE NOS LAS CAMBIARAN, EL ASIENTO DEL WC NO FUNCIONA CORRECTAMENTE, NO HAY UN BLOCK PEQUEÑO NI PLUMA PARA NOTAS, BUENO ESO ES EN TERMINOS GENERALES.

2026-01-20 • via Nuitee
A
ARTURO • family_with_children • mx
8
Bonita alberca e ideal para niños
Pros:

Alberca para los niños es excelente. El personal es muy amable

Cons:

Los precios de alimentos y bebidas en alberca, uuffff exageradisimos

2026-01-19 • via Nuitee
M
Martha • family_with_children • us
2
Great location, terrible front desk staff
Pros:

Location

Cons:

Terrible communication with desk staff. No refrigerator in room as advertised.

2026-01-19 • via Nuitee
A
Alberto • couple • mx
10
Pros:

El desayuno estuvo muy bueno

2026-01-19 • via Nuitee
M
Maria Edith • family_with_children • mx
9
Excelente
Pros:

Muy buen servicio en el restaurante.

Cons:

Todo bien

2026-01-19 • via Nuitee
J
Jose Mauro • family_with_children • mx
7
BIEN
Cons:

EL CLIMA DEL CUARTO MUY RUIDOSO

2026-01-19 • via Nuitee
J
JOSE LUIS • extended_group • mx
10
BUENA ATENCION DEL PERSONAL, Y LIMPIEZA DE INSTALACIONES, BIEN UBICADAS
Pros:

LA RAPIDEZ CON QUE ME ATENDIERON Y RESOLVIERON MIS SOLICITUDES

2026-01-15 • via Nuitee