La Maison d'Uzes

Great hotel!!

très bel hôtel dans le centre historique de Uzès, on ne peut pas pénétrer dans les rues piétonnes avec une voiture, il y a un parking public à cinq minutes où j'ai payé 12 € pour la nuit.

Small rooms, no elevator, limited amenities (no outdoor space, no pool - told it’s now being built). Staff was very friendly but not well trained. They failed to make car rental reservation after sending me a confirmation that all was arranged. Housekeeping just okay. Really more a 4 star experience for me on these dates.

Seulement un week-end, mais deux jours au calme dans une chambre d’un très grand niveau et une équipe omniprésente pour notre confort

Great

Very comfortable, particularly considering the cold weather and rain. Warm and cosy room.

Incredibly beautiful place in an unexpected discovery that we were staying in an ancient fortress of an ancient city. Could not ask for more in such conditions, where everything was ancient in the city but everything in the hotel was modern. Small room, but incredibly quaint, and the bathroom was glorious, shower was incredible, water pressure and temperature perfect. Only said to discover I couldn't stay more days as they close mid week in the winter. That was a first ever surprise. In any event, this place is magical. Book the spa in advance as it is booked solid and Tier 1 Clarins spa. Incredible experience and I'll be back! :)

I don’t know why this place is so highly rated. It is completely rundown and the photographs are nothing like reality. Breakfast is poor and the staff are bored and not really engaging in anyway. There are better hotels in the area. Look elsewhere

We recently stayed at this hotel, booking two rooms—one for us and one for our daughter. We were upgraded to a larger room but it lacked a shower, which was inconvenient and not disclosed at booking. Our daughter’s basic room was extremely small, barely suitable for one person.
Cleanliness was a major issue. The smaller room had ants along the walls and floor, and both rooms' floors were poorly swept. My daughter’s room had stained furniture, which was off-putting. When she inquired about changing rooms due to cleanliness, it was implied we’d have to pay for the upgrade, even though a larger room was available during our entire stay. There was no clear manager to address our complaints.
Breakfast was equally disappointing. We arrived at 9:30am, an hour before it ended, to find no food left. After raising concerns, staff said they had reheated croissants for us—reheated croissants are unacceptable at a five-star hotel.
Overall, our stay was far below expectations with serious issues that need addressing, especially for a five-star and Relais & Chateaux hotel.

The room was so bad we did not stay. This hotel shows their top room in a photo and it is a scam as the room we were given was dark, small, with a low ceiling like a cell in a prison.
No room for a desk, no jug, no tea making facility, dreadful stone steps to access, bathroom you could hardly turn around in.
Decor non existent.We asked for the room in the photo provided with our booking or our money back. They offered us a room that was fairly comparable with a slightly higher ceiling! So depressing we left.
The only positive was the very helpful staff member that helped us book an air bnb!
We felt totally scammed by this very expensive experience.we complained to Hotels.com and received an apology. As we did not stay in this hotel and it was not as advertised this is of no help to us.

Every thing has fabulous. Location, our chambers and 6 course Michelin dinner.

A gorgeous boutique hotel set on a quiet street in beautiful Uzès. Our suite was wonderfully decorated and appointed, the staff were attentive and professional, especially offering valet parking, and the food…! A thoroughly memorable stay to celebrate my husband’s “significant” birthday.

The staff was great and the hotel is beautiful. Super comfortable bed and linen. The only comment I have is that the acoustic isolation in the rooms is not so good. I could hear the people in the next rooms and in the morning I woke up with noises from the corridor. For a light sleeper like me, it’s not ideal. But all the rest was fantastic.

Really cool building updated to a luxury hotel perfectly located tucked down a side street making it easy to walk all around the lovely town. Staff was top rate, professional, friendly and knowledgable. We had a little trouble find the side street to drive to the front of the hotel, no problem at all, a staff member raced out to meet our car and direct us. Whole team really went above and beyond to make for a great stay. Highly recommend

Quaint town. A nice retrieve from the bustle of a big city. Very clean and quiet. The hotel was beautiful. Staff was helpful. If you dine there at the hotel, expect an expensive 4 hour deal. My only complaint is that the mattress sagged in the middle and needs to be updated. Also, our bathroom was small with no counter space. Just a pedestal sink. Other than that, a beautiful little hotel in a very clean, well preserved UNICEF town.

Beautiful well appointed hotel. Incredibly comfortable bed, perfect location for cafes and restaurants a few minutes walk away. Absolutely stunning medieval town. Many interesting little shops to explore.

The hotel us beautiful. Our room was very nice and the bed was very comfortable. But, we booked this hotel as it was a spa hotel and we wanted to spend some time in the sauna and rest. The spa was only available with pre booking with slots of half an hour and a charge of 25 euros for a person!!! I think it’s rude not to mention it in the hotel description. Also, we wanted to book and they only had slots after check out. We were very disappointed.
Also, very important to know that our room was on a second floor with no elevator. Not a good fit for older people or people with disabilities.

Great property. Use of the spa was an additional fee however. Considering the high cost of rooms here, that seemed excessive. I would think it would be included as at other Relais hotels I have stayed at. Also only a bathtub in the room, no shower. Would have preferred shower.

We had a fantastic staff at the hotel and the staff was one of the best we've experienced in all of France. The hotel is smalll and intimate and has a perfect location to explore Uzes. I would highly recommend it!

This is a beautiful hotel with amazing service. I would recommend it to anyone.