Paradise Beach Hotel

Bathrooms were tired

No one assisted me with my luggage from my room on departure.

The chairs around the pool did not have umbrellas so you had to sit in the burning sun.

The rooms are quite dated and need a little refurbishment. There was no complimentary water in the room which is not ideal in a hot country.

As a solo female traveller I did not appreciate being put in a ground floor room with a weak lock and where members of the public could see directly into the room from the bar on one side and from the pool at the front.

Service in the restaurant is variable. Servers are slow to acknowledge your presence, offer you a seat and/or take your order. There are somewhat limited healthy choices on the restaurant menu.

I liked it all, maybe the restaurant could think of some improvements, but people likes it, its full every night

Everything

I should of booked a beach view room

Nothing

They have no kettle. However they were able to give me hot water, after all:)

The rooms could use a deep clean, water pressure in shower was extremely low for showers but high for sink, toilet bowl had a ring around it when I was there 6 week ago and a ring around it at my stay now (same room), I practically had to beg to get my room fixed, no kettle in the rooms, not sure how frequently the containers at the pool and entrance from the beach has the water changed, staff screaming at each other across the grounds to communicate, restaurant is very expensive and food is far from fresh (had bad food poisoning one night and an upset stomach 2 other times), the food is often unappetizing and service is hit or mostly miss, no help to drag your bags across the grass to your room, no tour of facilities or information given by front desk, sometime unhelpful front desk staff, and rules that make absolutely no sense. It's okay if things are laid back but for what it costs, this is not worth the price.

The shower was broken.

In the rooms there weren't any kettles for hot water. The plugs/outlets are practically hidden. The water pressure is low for the shower but it was still usable without issue. Housekeeping was not very thorough with cleaning. I met the toilet not so clean and during my stay it wasn't cleaned until I asked. I got used shampoo and conditioner when I checked in, but I had my own so that wasn't a problem for me. They didn't pick up the wares from the room service order when they were in the room and also when I put them out. One time it stayed for 2 days until I asked someone to move it even though my room was in the mix of everything. The location of the room was right next to the restaurant/bar and the pool so I was worried about the noise but it wasn't disruptive to my day or sleep. Meals are very expensive.

In the reception area a member of staff was cold and sullen. No good morning. No pleasantries no polite customer service. A real sour puss.

I had a terrible experience at this hotel. The staff was extremely rude and unhelpful from the moment we arrived. What really made things worse was that they tried to scam us with taxis fees. On top of that, the restaurant is outrageously overpriced for what you get. I would definitely not recommend this place to anyone