Matterhorn Lodge Boutique Hotel & Apartments

Hotels
9.8 (904 reviews)
Englischer Viertel 11 , Zermatt , ch

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Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Guest education on local ecosystems and culture
Non-smoking rooms
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Cozy rooms
Friendly staff
Great location
Delicious breakfast
Cons:
High price
Some missing amenities
Cleanliness concerns

Categories

Cleanliness
9.5
Some complaints about cleanliness and lack of items such as towels and soap.
Service
9.99
Most reviews praised the staff for being friendly and helpful.
Location
10
The location was frequently mentioned as a strong point, especially the view.
Room Quality
9.98
Guests remarked on the comfort and elegance of the rooms.
Amenities
9.49
Some amenities were lacking, such as a functioning spa and proper breakfast options.
Value for Money
9.46
There were comments about the hotel being overpriced compared to the offerings.
Food and Beverage
10
Reviews were generally positive about breakfast, but some complaints about quality.
Overall Experience
10
Overall, guests had a positive experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:59

Property Description

Classic Alpine Style Decor:
Hotel Matterhorn Lodge, opened in 2012, offers a charming Alpine ambiance in the heart of Zermatt. The classic Alpine decor creates a cozy and inviting atmosphere for guests to relax and unwind.

Wellness Area with Saunas:
Indulge in relaxation at the hotel's wellness area, boasting three different saunas. After a day of skiing or exploring the picturesque surroundings, guests can rejuvenate their senses and soothe their muscles in the tranquil sauna facilities.

Convenient Amenities and Services:
From free WiFi and flat-screen TVs to a delicious daily breakfast, the Matterhorn Lodge ensures a comfortable stay for every guest. Additionally, with a hotel bar, ski storage room, and complimentary shuttle service to the train station, convenience is at the forefront of the hotel's offerings.

Experience the allure of Zermatt at Hotel Matterhorn Lodge. Book your stay now for a memorable Alpine getaway.

Important information:

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.

If you are traveling with children, please inform the property in advance of how many are arriving and include their age.

Please also note that extra beds must be requested before arrival. The booking confirmation states the contact details.

Please note that the wellness center is open from 14:30 to 21:00 daily.

Please note that the wellness area, breakfast, housekeeping and reception are unavailable from April 27th to May 23rd, 2025.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.8
Based on 904 reviews
Cleanliness: 9.5
Service: 9.99
Location: 10
Room Quality: 9.98
Amenities: 9.49
Value for Money: 9.46
Food and Beverage: 10
Overall Experience: 10
I
Ian • extended_group • gb
10
Loved it.
Pros:

Everything

Cons:

Nothing

2026-03-12 • via Nuitee
J
Jordan • couple • us
10
Perfect spot to recover and rest between days on the slopes!
Pros:

Amazing staff, location and spa facility

2026-03-09 • via Nuitee
O
Olivier • couple • ch
10
Très bel hôtel cosy, mais avec prestations de service allégées en regard de la catégorie 4*
Pros:

Très bel hôtel, extrêmement bien situé et très tranquille. Surclassé à notre arrivée, nous avons bénéficié du penthouse dont la surface est énorme et qui est située dans les derniers étages. La vue sur le Cervin était donc complètement dégagée. La chambre était vraiment très confortable et bien équipée. L'hôtel dispose d'un espace Spa dans lequel nous avons bénéficié de très bons massages. Le local pour les skis et les souliers de ski est chauffé et dispose de casiers pour sécher les souliers.

Cons:

Nous avons regretté qu'il n'y ait pas de boissons et snacks (minibar) dans la chambre, ni vraiment de room service...
Dans cet hôtel 4 étoiles (ou présenté comme tel) il ne faut pas s'attendre au même niveau de service qu'un 4 étoiles ailleurs qu'à Zermatt. Il y a très peu de personnel (3 personnes en dehors du ménage et souvent pas présentes en même temps), bien que celui-ci est extrêmement aimable, chaleureux et serviable, et on ne peut donc prétendre aux mêmes exigences de service que partout ailleurs pour ce prix et cette catégorie.
Pour ma part, je l'ai regretté.

2026-03-02 • via Nuitee
L
Levan • couple • de
8
2026-03-02 • via Nuitee
D
Dila • couple • tr
10
Best stay ever!
Pros:

The staff, location, breakfast and spa is top notch! The rooms are very spacious and clean. Honestly, beyond the hotel being amazing, the staff makes this place 10/10. We want to return asap!

Cons:

nothing! everything is great

2026-03-01 • via Nuitee
P
papi • couple • fr
9
2026-02-25 • via Nuitee
K
Kelly • couple • us
10
2026-02-22 • via Nuitee
B
bader • couple • kw
9
2026-02-11 • via Nuitee
C
Christopher • couple • us
10
Such a great experience - right in town so easy access to lifts and restaurants
Pros:

Everyone was so friendly and helpful, very really went out fo their way to make it enjoyable. The location is great, blocks away for bus to paradise and an easy walk to Sunnega tram. Breakfast was great very high quality bread, meat and cheese. Perfectly cooked to order eggs, and coffee -fantastic.

2026-02-11 • via Nuitee
S
saad • solo_traveller • kw
10
Pros:

Location
Staff friendly and helpful

Cons:

Shuttle to ski
Value
Jacuzzi didn’t hot

2026-02-11 • via Nuitee
A
Akif • couple • tr
4
2026-02-10 • via Nuitee
A
Aigiun • couple • ge
10
Would definetly visit again
Pros:

Everything was top notch. Hotel was super clean, well located,friendly staff.

Cons:

We liked everything.

2026-02-10 • via Nuitee
A
amberd_13 • Couples • Cape Town Central, Western Cape
10
Luxury in a perfect position
Pros:

This boutique hotel is absolutely perfectly situated near the Main shopping street and the lifts . It’s a really quiet spot and the gentle church bells you hear now and again are really pleasant. We had a generous chalet suite on the 4th floor which was superb . It had a fully equipped kitchen ,dining room and lounge plus a large balcony . My only complaint was no full length mirror in the suite. .
The breakfast was also lovely as were the staff .
Highly recommended.,

2026-02-09 • via Tripadvisor
D
DonnerE • Family • Austin, Texas
10
Would you even consider an alternative?
Pros:

Just unbelievable- hospitality knows no boundaries and is the best of Zermatt. It was like visiting family- wonderful breakfast, such kindness, ideal location to everything. I can’t imagine staying anywhere else. Thank you from the depths of our heart.

2026-02-09 • via Tripadvisor
B
Belinda • couple • au
10
Can recommend. Boutique hotel very nice and great location
Pros:

Great location, nice breakfast, good spa/sauna, free train station pick up

Cons:

Nothing

2026-02-09 • via Nuitee
W
Wheatcroft • couple • gb
10
The most perfect stay in the most magical setting
Pros:

Great location, superb staff (Reuben) and the most incredible room overlooking the Matterhorn.

Cons:

No faults

2026-01-31 • via Nuitee
M
Martine • couple • ch
6
2026-01-28 • via Nuitee
S
Sohrab • solo_traveller • us
10
Matterhorn Lodge Boutique lives on to it name in everyway!
Pros:

From the moment I walked in, Tim greeted me and made my check-in very seamless. The hotel location was perfect, an easy few-minute walk to the town, the slopes, and anywhere you wanted to go. I loved having little fruit, snacks, and water for all guests to enjoy going in and out of the hotel.

2026-01-28 • via Nuitee
O
Oliver • couple • ch
9
2026-01-26 • via Nuitee
A
Aline • couple • ch
10
2026-01-26 • via Nuitee