Matterhorn Lodge Boutique Hotel & Apartments

Hotels
9.8 (981 reviews)
Englischer Viertel 11 , Zermatt , ch

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Cozy rooms
Friendly staff
Great location
Delicious breakfast
Cons:
High price
Some missing amenities
Cleanliness concerns

Categories

Cleanliness
9.5
Some complaints about cleanliness and lack of items such as towels and soap.
Service
9.99
Most reviews praised the staff for being friendly and helpful.
Location
10
The location was frequently mentioned as a strong point, especially the view.
Room Quality
9.98
Guests remarked on the comfort and elegance of the rooms.
Amenities
9.49
Some amenities were lacking, such as a functioning spa and proper breakfast options.
Value for Money
9.46
There were comments about the hotel being overpriced compared to the offerings.
Food and Beverage
10
Reviews were generally positive about breakfast, but some complaints about quality.
Overall Experience
10
Overall, guests had a positive experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:59

Property Description

Classic Alpine Style Decor:
Hotel Matterhorn Lodge, opened in 2012, offers a charming Alpine ambiance in the heart of Zermatt. The classic Alpine decor creates a cozy and inviting atmosphere for guests to relax and unwind.

Wellness Area with Saunas:
Indulge in relaxation at the hotel's wellness area, boasting three different saunas. After a day of skiing or exploring the picturesque surroundings, guests can rejuvenate their senses and soothe their muscles in the tranquil sauna facilities.

Convenient Amenities and Services:
From free WiFi and flat-screen TVs to a delicious daily breakfast, the Matterhorn Lodge ensures a comfortable stay for every guest. Additionally, with a hotel bar, ski storage room, and complimentary shuttle service to the train station, convenience is at the forefront of the hotel's offerings.

Experience the allure of Zermatt at Hotel Matterhorn Lodge. Book your stay now for a memorable Alpine getaway.

Important information:

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.

If you are traveling with children, please inform the property in advance of how many are arriving and include their age.

Please also note that extra beds must be requested before arrival. The booking confirmation states the contact details.

Please note that the wellness center is open from 14:30 to 21:00 daily.

Please note that the wellness area, breakfast, housekeeping and reception are unavailable from April 27th to May 23rd, 2025.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.8
Based on 981 reviews
Cleanliness: 9.5
Service: 9.99
Location: 10
Room Quality: 9.98
Amenities: 9.49
Value for Money: 9.46
Food and Beverage: 10
Overall Experience: 10
N
Norikazu • couple • jp
10
最高
Pros:

ロケーション、スタッフ対応全て良かったです。朝食も良かった。

2026-06-27 • via Nuitee
P
Piyawat • extended_group • mt
7
2026-06-27 • via Nuitee
S
Shreenu • couple • za
10
One of the few times I genuinely loved everything about a hotel stay!
Pros:

EVERYTHING!!
This was the best accommodation experience all round and I loved absolutely everything about it. The staff were amazing, the breakfast was so good and fresh, the communication beforehand, the rooms!! This place was spotless, always smelled so good wherever we walked. Just a 11/10 experience personally. Massive thank you to Tim, Melanie and George for their hospitality.

Cons:

That I will be comparing all hotels to this one moving forward.

2026-06-24 • via Nuitee
L
Lucie • solo_traveller • us
10
An amazing experience. We will definitely be back.
Pros:

Beautiful hotel, great rooms, excellent breakfast

Cons:

All was great

2026-06-24 • via Nuitee
K
Kelly • solo_traveller • au
9
Luxury, exceptional service, great location.
Pros:

The staff were amazing, the property is pure luxury.

2026-06-24 • via Nuitee
J
Jesshanie • solo_traveller • gb
8
Lovely hotel stay
Pros:

The hotel is in central location, close to where the shops are and to the train station.

The room is spacious, it has a bath tub although I did not use it, but those who have the time to do so it’s a good treat.

The shower pressure! I love it. After long and exhausting day, a smooth and nice shower pressure relieves the exhaustion away!

The staff are really nice.

Cons:

The whole bathroom are is too exposed, there is no door that separates the bathroom and bedroom, but perhaps others would like it that way, its just preference. Although you have separate toilet and shower, the door is only one. I am not sure if the room is meant for 1 person.

2026-06-23 • via Nuitee
M
Mykhailo • couple • ua
10
2026-06-23 • via Nuitee
K
kun • couple • cn
8
Good but weird
Pros:

The hotel is like a beautiful museum and very spacious

Cons:

Our rental car was hit in their parking lot. Very weird…..

2026-06-22 • via Nuitee
C
Catherine • couple • au
9
Wonderful, central hotel with every amenity you could want
Pros:

Fantastic hotel/apartment with beautiful Matterhorn views.friendly staff and super convenient location

Cons:

Nothing

2026-06-21 • via Nuitee
B
Bennecke • solo_traveller • de
10
Pros:

Tolle Lage, schöne Terrasse, super Frühstück

2026-06-21 • via Nuitee
C
catherine • solo_traveller • ch
7
2026-06-21 • via Nuitee
J
Jukka • couple • fi
9
Huippukokemus huippupaikalla.
Pros:

Erinomainen sijainti. Loistavat näkymät Matterhornille. Ystävällinen ja välitön tunnelma.

Cons:

Saapumisen yhteydessä ei henkilökuntaa paikalla hetkeen.

2026-06-21 • via Nuitee
S
SCREAIGH • couple • jp
10
最高
Pros:

バスタブでゆっくり温まった後に、ベランダでマッターホルンを眺めながら涼む時間が心の底から最高に幸せでした、、！！

Cons:

特になし

2026-06-19 • via Nuitee
S
Sersi • solo_traveller • cn
10
2026-06-19 • via Nuitee
G
Gustavo • couple • br
10
Maravilhosa.
Pros:

A acomodação é incrível. O quarto é excelente, grande, cama super confortável, limpo, moderno.O hotel possui serviços gratuitos de spa. Além disso possui serviço de transfer para a Estação de Zermattz

2026-06-16 • via Nuitee
K
Kaiser • extended_group • us
10
Excellent
Pros:

The property was beautiful and the staff was welcoming. The beds and pillows were comfy. Breakfast was delicious -they had a barista and made any coffee you would like. They also made homemade omelettes to your liking. Lots of wonderful options for choices of food. The website doesn’t do the rooms justice. The views of the matterhorn easily viewed from our room. They even had a nice area downstairs where he could sit outside and have a drink, stars and view of the Matterhorn.

Cons:

Nothing, it was perfect.

2026-06-16 • via Nuitee
R
Renee • solo_traveller • us
10
Great place would definitely recommend it.
Pros:

The location. The staff , good breakfast.

2026-06-15 • via Nuitee
K
Kimberlee • couple • ch
10
Small hotel with a big heart!
Pros:

Professional with a personal touch. Very comfortable rooms, friendly staff and delicious breakfast.

Cons:

Nothing

2026-06-15 • via Nuitee
J
Jun • couple • cn
10
Pros:

都很满意，服务人员态度很好，服务很周到很到位

2026-06-15 • via Nuitee
S
Shane • couple • gb
10
Has a really luxurious feel
Pros:

Stunning hotel in a good location

2026-06-11 • via Nuitee