Matterhorn Lodge Boutique Hotel & Apartments

Hotels
9.8 (934 reviews)
Englischer Viertel 11 , Zermatt , ch

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Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Guest education on local ecosystems and culture
Non-smoking rooms
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Cozy rooms
Friendly staff
Great location
Delicious breakfast
Cons:
High price
Some missing amenities
Cleanliness concerns

Categories

Cleanliness
9.5
Some complaints about cleanliness and lack of items such as towels and soap.
Service
9.99
Most reviews praised the staff for being friendly and helpful.
Location
10
The location was frequently mentioned as a strong point, especially the view.
Room Quality
9.98
Guests remarked on the comfort and elegance of the rooms.
Amenities
9.49
Some amenities were lacking, such as a functioning spa and proper breakfast options.
Value for Money
9.46
There were comments about the hotel being overpriced compared to the offerings.
Food and Beverage
10
Reviews were generally positive about breakfast, but some complaints about quality.
Overall Experience
10
Overall, guests had a positive experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:59

Property Description

Classic Alpine Style Decor:
Hotel Matterhorn Lodge, opened in 2012, offers a charming Alpine ambiance in the heart of Zermatt. The classic Alpine decor creates a cozy and inviting atmosphere for guests to relax and unwind.

Wellness Area with Saunas:
Indulge in relaxation at the hotel's wellness area, boasting three different saunas. After a day of skiing or exploring the picturesque surroundings, guests can rejuvenate their senses and soothe their muscles in the tranquil sauna facilities.

Convenient Amenities and Services:
From free WiFi and flat-screen TVs to a delicious daily breakfast, the Matterhorn Lodge ensures a comfortable stay for every guest. Additionally, with a hotel bar, ski storage room, and complimentary shuttle service to the train station, convenience is at the forefront of the hotel's offerings.

Experience the allure of Zermatt at Hotel Matterhorn Lodge. Book your stay now for a memorable Alpine getaway.

Important information:

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.

If you are traveling with children, please inform the property in advance of how many are arriving and include their age.

Please also note that extra beds must be requested before arrival. The booking confirmation states the contact details.

Please note that the wellness center is open from 14:30 to 21:00 daily.

Please note that the wellness area, breakfast, housekeeping and reception are unavailable from April 27th to May 23rd, 2025.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.8
Based on 934 reviews
Cleanliness: 9.5
Service: 9.99
Location: 10
Room Quality: 9.98
Amenities: 9.49
Value for Money: 9.46
Food and Beverage: 10
Overall Experience: 10
M
Michael • couple • us
10
Great room, building, great location. 10 staff rating!
Pros:

Staff were excellent! Tim and Rey (I think) were excellent. VERY accommodating! Breakfast was excellent!!

Cons:

Not much that I can think of.

2026-05-07 • via Nuitee
M
Martin • couple • gb
10
Don't look any further if you want to stay in Zermatt.
Pros:

The best hotel we stayed in during our tour of Switzerland - picked us up and dropped us off at the railway station in an electric buggy. The hotel was beautifully designed and decorated and in a great location. Our room was very spacious with lots of storage space and opened onto a lovely terrace. Breakfast was great and the staff were very friendly and helpful. We had an excellent stay

Cons:

Nothing at all.

2026-05-05 • via Nuitee
D
Daniel • couple • ch
6
2026-05-03 • via Nuitee
M
mirjam • couple • de
10
Wir fühlten uns super wohl
2026-05-03 • via Nuitee
Y
YI-CHIEN • couple • tw
10
2026-05-02 • via Nuitee
L
Leonard • solo_traveller • us
10
Pros:

Host, breakfast, balcony, spa, view and room

Cons:

No separation between bedroom and bath.

2026-05-02 • via Nuitee
L
Lakshmi • family_with_children • us
7
Expected more from this place!
Pros:

Breakfast was good. Comfy rooms.

Cons:

Farther away from the station (compared to other places), the staff could be warmer, no mini bar / fridge in the room

2026-04-30 • via Nuitee
M
marco • couple • br
10
2026-04-30 • via Nuitee
E
EFFIE • couple • gb
10
Perfect stay
Pros:

Excellent location, friendly staff, clean, great selection at breakfast, spa is a plus.

2026-04-26 • via Nuitee
V
Viviana • couple • ch
10
Ein Kurztrip mit vollem Verwöhnfaktor.
Pros:

Sehr stilvolles Hotel, wunderschöne Innenausstattung, sehr schönes Zimmer, tolles Frühstück. Wir waren Ende Skisaison für 1 Nacht da und hatten am Abend den Whirlpool für uns alleine :). Kleines, aber feines Spa. Sehr netter Gastgeber und zuvorkommendes Personal.

Cons:

Da gab es nichts zu beanstanden.

2026-04-20 • via Nuitee
C
Christophe • couple • ch
9
2026-04-18 • via Nuitee
H
Harri • couple • ch
8
Wohlfühl-Lodge mit freundlichem Personal
Pros:

Zentral aber ruhig gelegen. Sehr freundliches und hilfsbereites Personal. Tolles Frühstücksbuffet mit lokalen Spezialitäten. Geschmackvolle Einrichtung (ausser Farbe des Betts ;).

Cons:

Leider kein eigenes Restaurant-Angebot, was aber bei den vielen anderen Angeboten nicht wirklich ins Gewicht fällt.

2026-04-13 • via Nuitee
J
Josefina • couple • se
10
2026-04-13 • via Nuitee
A
Annemarie • couple • ch
8
2026-04-07 • via Nuitee
T
Tamara • couple • au
10
Pros:

The Staff were outstanding. Tim, Reuben, & George were the staff we had continual contact with. The facilities and position are perfect. We highly recommend staying here, it’s 5 stars.
George cooks the best eggs. Thank you.

Cons:

Everything !

2026-04-06 • via Nuitee
G
Graham • extended_group • gb
9
Perfect location in Zermatt anytime of the year.
Pros:

Location A* Good service throughout , such a charming boutique hotel.

Cons:

Nothing worth mentioning.

2026-03-30 • via Nuitee
S
Simone • couple • de
10
Wir hatten einen tollen Skirurlaub und haben uns im Hotel sehr wohl gefühlt. Das Personal und der Gastgeber waren sehr f
Pros:

Has Hotel war sehr stilvoll eingerichtet, das Zimmer sehr gemütlich und das Frühstück lecker und regionale hochwertige Produkte

Cons:

Der Skiraum ist gleich beim Eingangsbereich und wenn man vorbeiläuft, ist es deutlich zu riechen. Ist aber geklagt auf hohem Niveau. Beim Buchen der Zimmer darauf achten, dass man Blick auf das Matterhorn hat. Wir hatten es leider nicht, sondern Blick auf eine Hauswand vom Nachbarhotel und dadurch auch keine Sonne.

2026-03-25 • via Nuitee
S
Suad • couple • sa
10
2026-03-23 • via Nuitee
A
Adriana • couple • pl
9
przepiękny hotel w świetnej lokalizacji, niestety słabe śniadania
Pros:

przepiękny hotel, wyjątkowo urządzony w alpejskim, ale nowoczesnym stylu, dopracowany w każdym szczególe wyjątkowo i ze smakiem.

Cons:

Niestety punktację obniża zdecydowanie średnie śniadanie jak na cztery gwiazdki poniżej poziomu, również dziwne i krępujące (chociaż pięknie wygląda) rozwiązanie z przeszkoloną toaletą

2026-03-23 • via Nuitee
G
GailS905 • Couples • Sydney, New South Wales
10
Outstanding home away from home
Pros:

I cannot speak highly enough about this boutique hotel. From the warm welcome from Tim, Ruben and the team until our departure they did everything to make us feel comfortable and at home. The breakfast team ( so lovely ) and the housekeeping staff were also wonderful and so helpful.
We had a Panorama apartment that looked directly at the Matterhorn and surrounds….just wow!
The apartment was spacious, beautifully styled and very comfortable…. Spotlessly clean with everything you need.
The Matterhorn lodge is in a perfect position, close to the restaurant’s, shops etc but not right on the Main Street so that it is very quiet.
Walking distance to access the slopes easily but there are also little taxis that can take you where you want to go.
Just a pleasure to stay at Matterhorn lodge and in Zermatt, would not hesitate to stay again. Thank you guys!

2026-03-20 • via Tripadvisor