Matterhorn Lodge Boutique Hotel & Apartments

Hotels
9.8 (1066 reviews)
Englischer Viertel 11 , Zermatt , CH
+41 27 966 46 00

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Cozy rooms
Friendly staff
Great location
Delicious breakfast
Cons:
High price
Some missing amenities
Cleanliness concerns

Categories

Cleanliness
9.5
Some complaints about cleanliness and lack of items such as towels and soap.
Service
9.99
Most reviews praised the staff for being friendly and helpful.
Location
10
The location was frequently mentioned as a strong point, especially the view.
Room Quality
9.98
Guests remarked on the comfort and elegance of the rooms.
Amenities
9.49
Some amenities were lacking, such as a functioning spa and proper breakfast options.
Value for Money
9.46
There were comments about the hotel being overpriced compared to the offerings.
Food and Beverage
10
Reviews were generally positive about breakfast, but some complaints about quality.
Overall Experience
10
Overall, guests had a positive experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:59

Property Description

Classic Alpine Style Decor:
Hotel Matterhorn Lodge, opened in 2012, offers a charming Alpine ambiance in the heart of Zermatt. The classic Alpine decor creates a cozy and inviting atmosphere for guests to relax and unwind.

Wellness Area with Saunas:
Indulge in relaxation at the hotel's wellness area, boasting three different saunas. After a day of skiing or exploring the picturesque surroundings, guests can rejuvenate their senses and soothe their muscles in the tranquil sauna facilities.

Convenient Amenities and Services:
From free WiFi and flat-screen TVs to a delicious daily breakfast, the Matterhorn Lodge ensures a comfortable stay for every guest. Additionally, with a hotel bar, ski storage room, and complimentary shuttle service to the train station, convenience is at the forefront of the hotel's offerings.

Experience the allure of Zermatt at Hotel Matterhorn Lodge. Book your stay now for a memorable Alpine getaway.

Important information:

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.

If you are traveling with children, please inform the property in advance of how many are arriving and include their age.

Please also note that extra beds must be requested before arrival. The booking confirmation states the contact details.

Please note that the wellness center is open from 14:30 to 21:00 daily.

Please note that the wellness area, breakfast, housekeeping and reception are unavailable from April 27th to May 23rd, 2025.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Location

Guest Reviews

9.8
Based on 1066 reviews
Cleanliness: 9.5
Service: 9.99
Location: 10
Room Quality: 9.98
Amenities: 9.49
Value for Money: 9.46
Food and Beverage: 10
Overall Experience: 10
J
Jason • couple • us
10
Pros:

Everything. Great staff, breakfast, location. Wasn't fully booked when we were there but is a small hotel so I imagine it never feels crowded. Comfy beds and nice balcony.

2026-10-29 • via Nuitee
G
Gemma • couple • es
10
Pros:

Lleno de detalles que lo hacen superconfortable, daba pena tenernos que ir, la habitacon muy comoda, amplia y decorada con gusto. El spa incluido en el precio estaba genial. Y el desayuno muy completo y todo exquisito. Ha sido una muy buena opcion escoger este alojamienti

Cons:

Nada, todo perfecto

2026-10-29 • via Nuitee
C
Claude-Alain • couple • ch
8
2026-10-29 • via Nuitee
P
Peter • couple • ch
9
Schöner Ort, Baulärm unüberhörbar ! Von Autofrei keine Rede, leider.
2026-10-24 • via Nuitee
R
Richard • couple • ae
10
Magical
Pros:

Dream destination. Accessibility to everything and the warmth of staff

Cons:

Pillows

2026-10-21 • via Nuitee
A
Alejandra • couple • co
10
Increíble 😍
Pros:

El hotel es simplemente divino, el staff es muy amable y servicial, el desayuno es delicioso, la ubicación está más que bien, y la habitación estuvo perfecta también! 100% recomendado

2026-10-20 • via Nuitee
P
Phil B • solo_traveller • ch
10
Pros:

Exceptionnel hôtel. Tout est pensé pour le confort, avec du style à chaque détail. Accueil parfait.

Cons:

Vraiment rien!

2026-10-19 • via Nuitee
M
Mor • family_with_children • il
9
Pros:

ארוחת בוקר מעולה! הכי טובה שהיתה לנו בשווייץ, מאוד עשירה ומפנקת. המיקום מעולה והצוות מקסימים אחד אחד. החדר היה גדול ומפנק, העיצוב של החדר והמלון בכלל היה מאוד מוקפד והמחיר היה ממש משתלם.

Cons:

ברור שהחדר עוצב במחשבה על זוגות רומנטיים, לא היתה דלת לחדר האמבטיה והיה צריך להתנגב/להתלבש במקלחון. המרפסת של החדר היתה משותפת עם החדר ליד (כלומר, לא היתה הפרדה) וזה היה ממש מוזר כי היו יכולים להכנס לנו למרפסת ולהציץ לנו לתוך החדר (יש וילונות לפרטיות, אבל עם נוף כזה מי רוצה לסגור את הוילונות).

2026-10-19 • via Nuitee
A
Alexandre • couple • es
10
Excel·lent estada
Pros:

Ens ha encantat absolutament tot. La situació i orientació de l'hotel et permeten tenir unes vistes immillorables del Matterhorn. Les habitacions estan cuidades al detall. L'Spa ens va encantar. Vam agafar uns dies que hi havia poca gent a l'hotel i ens vam sentir molt a gust amb tot el personal. L'esmorzar molt complert.

Cons:

La propera vegada haurem d'agafar una habitació diferent ja que des de la nostra no es veia directament el Matterhorn sinó que t'havies d'ajupir una mica. No hi havia Netflix a la tele.

2026-10-17 • via Nuitee
P
Philippe • couple • ch
10
Pros:

Nous avons passé deux nuits au Matterhorn Lodge Boutique et ce fut un véritable coup de cœur. L’endroit est charmant et aménagé avec beaucoup de soin. Les chambres sont spacieuses, confortables et la décoration est très réussie. Et que dire de la vue imprenable sur le Cervin…

Nous avons beaucoup profité de l’espace spa : jacuzzi, sauna et hammam, un vrai moment de détente. Le personnel est très accueillant et aux petits soins, on se sent attendu du début à la fin. Le petit-déjeuner est magnifique, copieux et mis en valeur par de bons produits locaux.

Un séjour de rêve. Nous y retournerons avec grand plaisir !

2026-10-16 • via Nuitee
J
Jingyue • couple • ca
10
Pros:

My favorite was the spa, it had so many different facilities, perfect for a rainy day or relaxing after hiking. The room was spacious and beautiful as were the hotel grounds. Great views and flowers on the balcony. The breakfast was amazing, fresh and varied. The staff was super nice and helpful throughout our stay.

Cons:

They had an AI assistant that contact through WhatsApp. It was okay at basic information but failed to book our pickup from the train properly. Luckily the station had a direct line to contact hotels and the staff was quick to get us once we talked directly.

2026-10-16 • via Nuitee
C
Catalina • couple • ro
10
Wonderful stay, we will for sure return during summertime as well.
Pros:

Great location, nice design, great facilities and extremely friendly and helpful staff. Also, the breakfast was delicious.

Cons:

All was great.

2026-10-12 • via Nuitee
T
TAIGA • couple • jp
10
Pros:

内装、デザイン、朝食、立地全て良かったですが、スタッフの方のサービスが皆さん良かったです
特にレセプションの男性スタッフはとても親切で、このホテルのサービスが良かったと記憶に残るコミュニケーションの取り方だったと思っています

2026-10-12 • via Nuitee
J
Jessica • solo_traveller • us
8
Pros:

The hotel was amazing. We would love to come back.

Cons:

We would have liked an available coffee station and earlier breakfast time.

2026-10-10 • via Nuitee
H
Hunter • couple • us
10
2026-10-09 • via Nuitee
I
IIJIMA • couple • jp
10
2026-10-07 • via Nuitee
J
Janice • couple • us
10
I can't imagine a more perfect place for a stay in Zermatt.
Pros:

The location is ideal...within easy walking distance to shops, restaurants, the train station, and the Matterhorn Museum, yet off the beaten path, so the setting is tranquil. Stunningly designed, every detail perfectly reflects the fact that this is the Alps' most iconic mountaineering community. Our room was spacious and over-the-top comfortable in every respect. (I wish I had taken pictures to share. Even the bathroom was spectacular!) We loved our flower bedecked balcony. The made-to-order breakfast was perfect. And every member of the staff was friendly, courteous, more than willing to help with every request. (We especially appreciated being picked up at the station. Thank you, Tim!)

2026-10-07 • via Nuitee
L
leigh • extended_group • au
10
2026-09-19 • via Nuitee
H
Heinrich • couple • de
9
Tolle Unterkunft für das alpine Zermatt
Pros:

Tolles Super-Appartement in alpinem Stil, nettes Personal

Cons:

(-)

2026-09-19 • via Nuitee
R
Rotthoff • couple • ch
5
2026-09-18 • via Nuitee